creating a great organization and working together within it minnesota
TRANSCRIPT
![Page 1: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/1.jpg)
Creating a Great Organization
And working togetherwithin
It Minnesota
![Page 2: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/2.jpg)
In the Beginning
• Let’s put down the day (week)………
• Lord?.....
![Page 3: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/3.jpg)
Why is Change Difficult?
• Video
![Page 4: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/4.jpg)
What is GREAT?
• A great organization is one that is effective at a sustained elite level for an extended period of time- (over 15 years)
• Very rare. • The secret is to create a sound, healthy, robust
organizational culture.• This is a key outcome of leadership -- it’s moral
obligation
![Page 5: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/5.jpg)
Best Example of a Great Organization
• Judeo/Christianity- thousands of years old and the only organization that continues to grow organically and works every time it’s tried.
• Reason: God, the power, effect, and principles of the Kingdom are unique, and eternal.
![Page 6: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/6.jpg)
Why I Care about Greatness
• The Kingdom of God is Great- • YOU part of that Kingdom• We represent a GREAT King, we are the Church• God is Great• We are created in His image. • Greatness is part of who we are.• As I look at the “world” I have a single question:
– Where is the Church?- it needs to be great.• The world needs more great organizations• We are capable of it…..
![Page 7: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/7.jpg)
Down to Earth “Good to Great”
• A 2002 study by Jim Collins and his team of graduate researchers.
• Criteria- identify public companies who were performing well…….
• ….which then achieved a breakthrough in which they outperformed all other publicly traded companies.
• Breakthrough lasted for 15+ years• Not a study in economics, a study greatness
![Page 8: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/8.jpg)
Good to Great
• 11 companies were found to be great• Out of 1,435 studied.
![Page 9: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/9.jpg)
Good to Great Companies• Abbot- pharmaceuticals• Fannie Mae- Financial• Gillette- Personal Care • Kimberly Clark- consumer products (Huggies)• Kroger- Grocer• Nucor- Steel• Philip Morris- cigarettes, beer, consumer goods• Pitney Bowes- office equip and admin• Walgreens- drug store- invented the “malt”• Wells Fargo- bank• Circuit City- Consumer Electronics
• SOME have fallen…..
![Page 10: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/10.jpg)
Greatness Traits• Level 5 Leadership- Strong Will with Humility• First Who, Then What- • Confront the Brutal Facts- 2nd session will help with this
• The Hedgehog Concept- Strategic Mechanism-three circles
• A Culture of Discipline- people, thought, action
• Technology Accelerators- in synch with your need
• The Flywheel - momentum
• Core Ideology- Core Purpose and Values• But how do you get there?
![Page 11: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/11.jpg)
How to make the Leap• Discover your Core Purpose and Values
– What we PROVIDE------How we behave
• Select the RIGHT people.– Competence Character and Chemistry
• Identify the OUTCOMES- – Jobs that achieve- even the volunteers
• Processes that are always getting better.
• Vision- how you will change the world.
![Page 12: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/12.jpg)
YOUR GOAL
• Create a Great Association - • CREATE A “POCKET” OF GREATNESS, in your
church.• INFECT THE HOST……
![Page 13: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/13.jpg)
The Foundation• Purpose- what is it you offer the world that if it didn’t
happen, the world would be worse off and because it happens the world is better ? (you find it, not create it )
• All continuously high-performing, long-term (50-100 years), great performing organizations, have a succinct Core Purpose that drives everything they do. – Disney- Make People Happy– Wal-Mart- help regular people buy the same things as rich
people.– APICS- Continually Building Competence. – Cretex Concrete- Do what’s right.– Crystal D- Turn emotions into memories– HOW DOES THIS HELP US TO FULFILL OUR ……….?– Purpose is NOT a mission statement.
![Page 14: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/14.jpg)
Values- How we behave
• Values identify:– How we treat each other– How we do our work-
• Should empower and agree with our outreach behavior.
• Two sets of values are a huge red flag• Values should be real…..not aspirational • Value statements are not doctrine• They govern how we work and treat each other.
![Page 15: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/15.jpg)
The RIGHT People
• Competence Character and Chemistry– Competence- can DO the job– Character- share and live the values and purpose– Chemistry- the 8 hour test
• The right people are….• The wrong people are….
![Page 16: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/16.jpg)
Specific Expectations• Focus and Clarity- • Outcome Based Jobs
– Volunteers and Paid Staff. No difference– Great People ask: What do you want me to accomplish? – The RIGHT people want this- do it or lose them.– Then get out of their way.
• EVERYTHING you do should begin with the outcome you desire.
• Core Purpose drives all the other outcomes• How will this program, process, job, fulfill purpose?
![Page 17: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/17.jpg)
Continuously Improving Processes• Standard Work- record your daily, weekly, monthly-
do it.• Have an improvement process- (Cause Mapping)
– 5 why’s, kaizen, visual indicators, 5s• Solving Problems =status quo• Performing well is the beginning• Record the processes- (tribal knowledge)• Improvement = better, not problem solving.• Create a work environment for the “best” to happen.
“Take the best and go”• Repetition and follow-through are key
![Page 18: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/18.jpg)
Vision• A Statement- What is the impact we will make on
the world in the next 15-20 years.• THEN, detailed “word picture” .
FEFW-• Purpose-Help people do great work with great
faith.
• Vision- To create a world in which goods and services and information are exchanged and transacted, for mutual benefit…in love.
![Page 19: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/19.jpg)
Commitment is KEY• Discover your Core Purpose and Values
– What we PROVIDE, daily---------How we behave
• Select the RIGHT people.– Competence Character and Chemistry
• Identify the OUTCOMES– Jobs, events, programs, groups….begin with outcomes
• Build processes that are always getting better.
• Establish Vision- how you will change the world?
![Page 20: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/20.jpg)
BREAK
• TAKE a Break• Use Culture handout to assess your assoc, or
your church staff culture/
![Page 21: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/21.jpg)
Crucial Conversations
Tools for Talking When Stakes are HighTools for Talking When Stakes are High
![Page 22: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/22.jpg)
About the Book
• New York Times Best Seller• Authors: Kerry Patterson, Joseph
Grenny, Ron McMillan, and Al Switzer• Paperback, 230 pages• Information available online at
www.crucialconversations.com• Not affiliated- I just like the book• Best book on the subject in 30 yrs.
![Page 23: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/23.jpg)
What is a Crucial Conversation?
• A Crucial Conversation is a discussion between two or more people where: – Stakes are high,– Opinions vary, and– Emotions run strong.
![Page 24: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/24.jpg)
Some Examples
• Talking to a coworker who behaves offensively• Giving the boss feedback about his/her behavior• Critiquing a colleague’s work• Talking to a team member who is not keeping
commitments• Giving an unfavorable performance review• Talking to a coworker about a personal hygiene
problem
![Page 25: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/25.jpg)
Crucial Conversation
• Video
![Page 26: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/26.jpg)
Three Options
• When faced with a Crucial Conversation you can do one of three things:
1. Avoid it2. Face it and handle it poorly3. Face it and handle it well
Talk it out or Act it out
![Page 27: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/27.jpg)
Reasons We Handle Them Poorly• Our instincts betray us. (fight or
flight)• When we are under pressure
we have a barely functioning brain.-
• Caught off guard, we improvise• What we don’t know, we make
up and its always bad.
![Page 28: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/28.jpg)
Reasons to Learn to Handle Conversations Well
• Positive impact to your career• Organizational Effectiveness• Improve your relationships• Improve your personal health• High performing teams• Create the culture you want.• It Loves your neighbor.Wisdom- these conversations are a lot easier
with the RIGHT people.
![Page 29: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/29.jpg)
KEY: Stay in Dialogue
• Dialogue is: – The free flow of meaning between
two or more people
• What it is not: – Debate or argument, trying to “win”– Hints, sarcasm, innuendo, verbal
attacks, accusations (These are signs)– Giving the silent treatment, running
away– Playing games- – Speak it out or Act it out your choice
pool of shared meaning
![Page 30: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/30.jpg)
Creating Dialogue• Put down the day…… take a breath.
• “Start With the Heart” – Check your own motive, focus on your own “state”-
• Stay focused on your goal no matter what
• If you fall out of dialogue ask the QBQ– What can I do to improve my actions right now?– What do I want for myself?– What do I want for others?– What do I want for the relationship? – How would I behave if I really wanted these things?– THESE ARE PERSONAL ACCOUNTABILITY QUESTIONS
![Page 31: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/31.jpg)
Tool: Make it Safe• Safety means no harm will be done.• Use safe words- Own your stuff. Use “I” phrases not WE.• Talk WITH mutual purpose and give respect
• Does the other person believe you care about their goals?
• Tell THEM• Does the other person trust your motivation? Should
they?• Tell THEM
• Does the other person believe you respect (value) them?
• SHOW them
![Page 32: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/32.jpg)
How do you know you’re in dialogue?
• Do I feel safe? • Is the other person running?• Is emotion coming out sideways? (sarcasm)• No –talk rule in effect? (what you don’t say)• Is the other person accusing?• When all these are positive…. You are in
dialogue.
![Page 33: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/33.jpg)
When Safety is at Risk
When mutual outcomes and or respect are at risk, it is no longer “safe” and you are no longer in dialogue!
• Tools to make it safe-– Apologize (when? -you just know and sincerely)– Use Contrast to gain understanding
![Page 34: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/34.jpg)
Tool: Use Contrasting• A don’t/do statement that:
– Addresses others’ concerns that you don’t respect them or that you have a malicious purpose
– Confirms your respect or clarifies your real purpose– “I know you’ve got a lot on your plate, and I don’t want
to make your life more difficult”………. But I need to talk …..
– (Begin with the “heart”) Pray-• Contrasting not apologizing
– Provides context and proportion– Useful for prevention or first aid (safety)
– “I Don’t want (something) to happen”……– I know you work really hard and always try your best….– What I want to happen is………..– How can we accomplish this?
![Page 35: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/35.jpg)
Tool: Master Your Story
• We EACH tell ourselves a story• Offensive claim Others don’t make you mad –
YOU YOU make you mad!!• How? In between a persons action and our
reaction, “we tell ourselves a story” • Stories:
– Our interpretation of the facts– Help us answer why and how and what- fills in the
blanks/gaps– What we don’t know we make up……….
![Page 36: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/36.jpg)
Here’s the Normal Path To Action
SEE / HEAR
TELLS a
STORY
FEELACT
Coworker meets privately with the boss to discuss a joint project.
He does not trust me. He thinks I’m weak. If I say anything I will look emotional.
Hurt
Worried
Anxious
Angry
Silence
Cheap shots
![Page 37: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/37.jpg)
Instead Retrace Your Path
SEE / HEAR
TELL A STORY FEEL ACT
What factual evidence do I have that supports this story?
What “story” is creating these emotions?
What am I feeling right now?
Have I fallen out of “dialogue”?
![Page 38: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/38.jpg)
Clever Stories To Watch For
• Victim Stories- it’s about me • Villain Stories- it’s about her• Helpless Stories- it’s hopeless
• “What we don’t know…we make up, and it’s usually bad. “
![Page 39: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/39.jpg)
Tell the Wholethe Whole Story
• Turn victims into victors- accountablility– Am I pretending not to notice my role in the problem?
• Turn villains into humans- God loves him\her too.– Why would a reasonable, rational and decent person do what
this person is doing? Therefore……..there must be…..
• Turn the helpless into the able– What do I really want to happen? (pray)– What would I do right now if I really wanted these results?– Mutual benefit is the key--- – Love your neighbor (the one nearby) …………..
![Page 40: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/40.jpg)
Tool: S.T.A.T.E.
• When you need to share controversial, touchy or unpopular views:– SShare your facts---– TTell your story- – AAsk for other’s paths- - – TTalk Tentatively- – EEncourage Testing-
![Page 41: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/41.jpg)
Tool: STATE
• SShare your facts first– Non-controversial…. Focus on what is– Facts are stubborn– Facts are least insulting- no opinion– But they do “challenge”– Facts are not opinion
![Page 42: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/42.jpg)
Tool: STATE
• TTell your story– “Based on the facts, this is how it appears to
me”– Be confident, but don’t pile on…. “Just my
opinion”– Watch for safety problems (Heart)
![Page 43: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/43.jpg)
TRUTH is KING
FACTS BELIEFS
TRUTH
![Page 44: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/44.jpg)
Tool: STATE
• AAsk for other’s paths– What are their facts?– What is their story? (Belief about the facts)– Listen --- Nils Friberg
![Page 45: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/45.jpg)
Tool: STATE Your Path
• TTalk Tentatively– What would think of … or In my opinion… Let
me run something by you…..– But - Don’t be wimpy and do your message a
disservice– Be humble and confident. (with faith)
![Page 46: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/46.jpg)
Tool: STATE Your Path
• EEncourage Testing - • Just say no, veto, let’s go
– Encourage others to challenge you– Invite opposing views
• “Does anyone see it differently?”• “What am I missing here?”
– Play Devil’s Advocate• “What if I’m wrong here…?”
![Page 47: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/47.jpg)
STATE
• SShare your facts• TTell your story• AAsk for other’s paths• TTalk Tentatively• EEncourage Testing
![Page 48: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/48.jpg)
Here’s how to turn it….
• Video
![Page 49: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/49.jpg)
In Conclusion
• When stakes are high, opinions vary and emotions run strong:– Stay in Dialogue- “shared meaning”– Make it Safe– Use Contrasting– Tell the Whole Story– STATE your path– Walk your talk- always…but especially in crucial
conversations.
![Page 50: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/50.jpg)
The Foundation For Excellence in Faith and Work
• www.GodsworkinProgress.org
KTIS Faith Radio October 6, 20134:30 PM
And on-line [email protected]
![Page 51: Creating a Great Organization And working together within It Minnesota](https://reader035.vdocuments.site/reader035/viewer/2022062801/56649e205503460f94b0b924/html5/thumbnails/51.jpg)
One More Thing
Give ‘em Heaven!THANK YOU!