crc-stc may 2013 summit presentation
TRANSCRIPT
Highlights of the
2013 STC Summit
A “lightening” overview of hot topics in our profession
The STC Summit-at-a-Glance• May 4-8
• Atlanta, GA
• ~800 attendees
• ~30 vendors
• 137 offered
• 22 attended
• Access to most sessions online now
• All sessions online by mid-summer
Sessions
Modes of Communication• Tweeting (@STC_Summit)
• QR codes
• Blogs
• Texting
• Emailing
• Lanyrd messaging
• Professional development
• Social media
• Single-sourcing
• Content strategy
• Business acumen and metrics
Hot Topic Areas
• Professional development
• Social media
• Single-sourcing
• Content strategy
• Business acumen and metrics
Hot Topic Areas
Professional Development• Network
• Know your niche
• Cultivate your online presence
Networking: On a personal level• Making interpersonal, face-
to-face connections
• Meeting the people behind the articles/presentations
• Learning how other companies *really* function
Networking: On a chapter level• Carolina Chapter and South
Carolina Foothills Chapters
• Other chapter presidents
Know Your Niche
Documentation Specialist
Technical Writer
INSTRUCTIONAL DESIGNER
Procedure Writer
Content Strategist
Information Developer
Web Content Writer
Process Designer
Cultivate Your Online Presence• Strong LinkedIn profile
• Conscious social media presence
• Example(s) of recent growth
Resources: Professional Development• Slideshare.net/bwoelk
• Slideshare.net/JackMolisani
• Slideshare.net/roger-renteria
• Professional development
• Social media
• Single-sourcing
• Content strategy
• Business acumen and metrics
Hot Topic Areas
The Flow of Social Media
Blog Tweet LinkedIn Email FaceBoo
k
Measuring Social Media
Leveraging Social Media for Feedback
Maintaining Security in Spite of Social Media
• Use a passphrase (ItwasaDark4%Stormynight>78*) or a “password safe” like 1Password
• Update security patches routinely
• Recognize phishing scams
• Google yourself periodically
Resources: Social Media• Slideshare.net/bwoelk
• More to come at STC.org. None of the sessions I attended are online yet.
• Professional development
• Social media
• Single-sourcing
• Content strategy
• Business acumen and metrics
Hot Topic Areas
Single-Sourcing: The usual suspects• DITA
• Customized XML
• MadCap Flare
• FrameMaker (search Techwhirl.com)
• Anything else?
Non-DITA Single-Sourcing Session• This session explores….how
the world’s largest prison system developed and implemented a multi-author, single-source (non-DITA) workflow into a project mid-stream to provide a flexible set of documentation and training materials.
What did they use?• Tracking sheets built in Excel
• Flare
• Contributor
Flare Conditional Text
Necessity is the Mother of Invention• Single-sourcing as a concept,
rather a practice dependent upon one tool (e.g., DITA)
• Real-world innovation in response to constraints
For our Flare Users• Use XML layers to conditionalize
graphicsConditional display in
Flare
Use Capture to edit graphic
Bitmap base layer
Resources: Single-Sourcing• www.homerchristensen.com
• Slideshare.net/scriptorium (for info on DITA)
• Stay tuned for MadCapMike’s presentation published at SUMMIT@aClick
• Professional development
• Social media
• Single-sourcing
• Content strategy
• Business acumen and metrics
Hot Topic Areas
What does your company do?
Purposeful Content is powerful!
Content as a Service
Business Drivers
Tools/Processes
Analytics
Criteria for Content• Importance of information
• Economic Impact
• Usefulness
Characteristics of Strategized Content• Uniform appearance
• Controlled storage
• Re-usability
Resources: Content Strategy• Slideshare.net/4jsgroup/
• www.thirtysix.net
• Slideshare.net/Saraboettcher
• Slideshare.net/Culturecom
• Content Strategy 101 by Sarah O’Keefe
Content Strategy & “Business Speak”
Content Strategy
Content Strategy
Content Strategy
Content Strategy
Business speak
• Professional Development
• Social Media
• Single-Sourcing
• Content Strategy
• Business acumen and metrics
Hot Topic Areas
Building a Business Case• Staff Training
• Tool Cost/Compatibility
• Process Changes
• Content
• Training
• Customer Satisfaction
• “Must have” vs. “Nice to have”
Business Cases
• Don’t …focus on “Saving Money”
• Do …focus on “Adding Revenue”
Start→Continue→End with Metrics• Start: Identify problems, define
the vision, prove that the vision is right
• Continue: Measure success in small increments, determine when it’s time to course-correct, keep sponsors engaged
• End: Prove the business value of information architects, encourage future investments
Metrics: Two Audiences
• Business people
• Content people
Roles Aligned with MetricsBusiness Stakeholder Example MetricsMarketing Executive ROI
Cost per leadConversion metrics
Sales Executive Viable leadsProduct performance
Development Executive Development costsComplianceQuality and test results
Metrics: The nuts and bolts• Normalize results to scores
• Categorize and weight metrics
• Validate the framework
Quantitative Metrics: How good is good?• Time
• Beginner: 15 minute mile• Intermediate: 11 minute mile• Athlete: 8 minute mile
• Heartrate• Below fat-burning zone• Fat burning zone• Aerobic zone
Quantitative Metrics: Normalized
• Time• Horrible = > 15 minute mile• OK = Beginner: 15 minute mile• Good = Intermediate: 11 minute mile• Great = Athlete: 8 minute mile
• Heartrate• Horrible = no heart rate • OK = Below fat-burning zone• Good = Fat burning zone• Great = Aerobic zone
Normalizing Content• How does content speed user success
and time to value? (Direct link to customer value)
• How does content impact product quality? (direct link to customer loyalty)
• How does content influence customer satisfaction? (direct link to ROI)
Resources: Business Acumen & Metrics
• May 2013, Intercom article
• Slideshare.net/mobile/akriley
• Thirstysix.net (Lisa Pietrangeli)
Honorable Mention• Conveying Messages with
Graphs, by Jean-luc Doumont• www.principiae.be
• Cascading Style Sheets: Beyond the Basics, by David Gash• Lanyrd.com/profile/dave-gash/
Go to CRC STC for more information!• www.charlotteregionalstc.com
• @crcstc
• crcstc.eventbrite.com
• Look for our new online presence on LinkedIn and FaceBook
Our next meeting…• What: STC Social
• When: Tuesday, June 25 at 6:30 PM
• Where: Cabo Fish Taco, 3201 N Davidson St, Charlotte