cptn hsts grt stnd

12
HOSPITALITY EXPRESSIONS™ PRESENTS

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Page 1: Cptn hsts grt stnd

HOSPITALITY EXPRESSIONS™ PRESENTS

Page 2: Cptn hsts grt stnd

GREETING STANDARDS FOR

HOSTESS & CAPTAINS

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ObjectivosMejorar expresión

Subir nivel de profesionalismo

Mejorar imagen

Mejorar conocimiento y uso de apellido del huésped

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EN LA ENTRADAHOSTESS/

CAPTAIN:GUEST: 

GOOD EVENING. WELCOME TO

(RESTAURANT). MAY I HAVE YOUR LAST NAME AND ROOM NUMBER?

YES, BILL AND MARY JONES.

WE’RE IN ROOM 3210.

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HOSTESS/CAPTAIN:

 

GUEST..THANK YOU. AGAIN, WELCOME TO

(RESTAURANT) MR AND MRS JONES. HOW

MANY PEOPLE ARE IN YOUR PARTY?

TWO PLEASE.

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Mesa disponible de iNmediato

 

PLEASE COME WITH (join) ME. ALLOW ME TO PRESENT OUR MENU AND TO MAKE A COUPLE OF RECOMMENDATIONS….

YOUR WAITER THIS EVENING WILL BE ( ) AND MY NAME IS ( ). ENJOY YOUR EVENING AND PLEASE LET ME KNOW IF THERE IS ANYTHING ELSE I CAN DO FOR YOU

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Si esta presente mesero…MR JONES,

ALLOW ME TO INTRODUCE

YOU TO HECTOR. HE

WILL BE YOUR WAITER THIS

EVENING

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MESA NO DISPONIBLE DE INMEDIATO 

 

I APOLOGIZE MR AND MRS JONES, WE ARE FULL AT THIS MOMENT. IT WILL BE ABOUT (20-TWENTY) MINUTES FOR A TABLE TO BECOME AVAILABLE. MIGHT I SUGGEST GOING OVER TO THE LOBBY BAR FOR A DRINK WHILE YOU ARE WAITING? I AM GOING TO GIVE YOU A BEEPER AND WILL PAGE YOU WHEN A TABLE IS AVAILABLE. WHERE MIGHT I FIND YOU?

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Reservation?.....

OH YES. I SHOW YOU HAVE A RESERVATION FOR EIGHT O’CLOCK. PLEASE COME WITH ME . ALLOW ME TO PRESENT OUR MENU. YOUR WAITER THIS EVENING WILL BE ( ) AND MY NAME IS ( ). ENJOY YOUR EVENING AND PLEASE LET ME KNOW IF THERE IS ANYTHING ELSE I CAN DO FOR YOU

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WHERE ARE YOU FROM?

WHAT IS YOUR NAME?

IS THIS YOUR FIRST TIME IN…(MEXICO;VALLARTA;)

PREGUNTAS LIGERAS

HOW LONG ARE YOU STAYING WITH US?

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PREGUNTAS LIGERAS

WHEN DID YOU ARRIVE? WHEN DO YOU LEAVE?

WHAT KIND OF ( ) DO YOU LIKE?

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PREGUNTAS LIGERAS

DO YOU LIKE ( )?

WHAT ARE YOU GOING TO DO TODAY; TOMORROW?

YOU SHOULD… (VISIT THE MALECON)

ARE YOU CELEBRATING SOMETHING SPECIAL?