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CPD SCHEDULE AUTUMN/WINTER 2014

CONTENTS

Important Information 2

2014 CPD E-Learning Modules 7

The Insurance Institute of Ireland 8

The Insurance Institute of Cork 10

The Insurance Institute of Dublin 13

The Insurance Institute of Galway 16

The Insurance Institute of Limerick 19

The Insurance Institute of Sligo 22

Terms and Conditions 25

http://www.iii.ie/downloads/CPDAWschedule2014.pdf#page=3

http://www.iii.ie/downloads/CPDAWschedule2014.pdf%23page%3D8








2

RETAIL PRODUCT CATEGORIES IMPORTANT POINTS

It is important when planning your CPD for the year that you select the lectures and e-learning modules that are appropriate for your function.

To assist you with this process we have assigned the appropriate Retail Product Category number to each CPD lecture and e-learning module.

Personal General Insurance

Commercial General Insurance

Private Medical Insurance and Associated Insurances

4

5

6

• CPD should by definition be continuous. Waiting until the final weeks of December to complete your 15 hours cannot be classed as continuous. • CPD is monitored not just for hours completed but also for the relevance of the content.

• If the relevant Retail Product Category for your function is not listed after a particular lecture in this brochure, then the content of that lecture has not been accredited for your area of practice.

• If you’re registering for a lecture via iiiConnect you will only be able to see and register for lectures that are accredited for your designation(s).

• Similarly we’ve now introduced a filter system to iiiConnect which means that only e-learning relevant to your designation will be available for selection.

• You can now fulfil your ethics requirement of 1 hour either online or face to face.

• Surplus CPD hours cannot be carried over from one year to another.

Denotes ethics lecture

2 Pensions

3

YOUR REQUIREMENTS YOUR OPTIONS

Under The Minimum Competency Code 2011

ACII and FCII requirements under The Chartered Insurance Institute (CII)

• 35hoursofcompulsoryCPD • Atleast21hoursmustbestructured/formalCPD

1 hour of CPD for each function you undertake • 1hourofCPDmustrelatetoethics

Qualified and Grandfathered Persons are required to complete 15 formal hours of CPD including:

• 1hourofCPDforeachfunctionyouundertake • 1hourofCPDmustrelatetoethics

Your Options

• Face to face lectures • E-learning through iiiConnect

• Other iiiCPD Compliance approved CPD

• Successful completion of III exam modules

4

NEW GRADUATES YOUR III MEMBERSHIP CARD

Start your CPD now

If you are awarded an III designation (e.g. CIP) in January or May you are subject to the following requirements for that calendar year.

The III membership card is your personal smartcard that records your attendance at III CPD events and updates your iiiCPD Compliance record accordingly.Learn more by downloading the III CPD Rules at

www.iii.ie/publications

Ifyou’vebeenawardedanACII/FCIIdesignationbytheCII you will need to check the CPD requirements that apply to you on www.cii.co.uk/cpd

• January: as results for this sitting aren't issued until March, a requirement of 12 hours of formal CPD applies. This includes 1 hour of ethics and 1 per specified function you fulfil.

• May: a pro-rata adjustment of 8 hours of formal CPD applies including 1 hour of ethics and 1 per specified function you fulfil.

• September: those who qualify from the September exams will commence their CPD in January the following year.

Membership ID: 08063778Year of Issue: 2014

Julia DevineCIP

Your membership card also gives you access to iiiBonus, our affinity programme, which brings you excellent savings and exclusive offers on everything from your health and wellbeing to great days out.

VisittheMemberAreaonwww.iii.ie for more details.

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HOW TO BOOK YOUR III FACE TO FACE CPD LECTURES

HOW TO ACCESS YOUR III E-LEARNING CPD

1. Gotowww.iii.ieandlogintotheMemberArealocated in the top right hand corner of the homepage. You will need your User ID and password to do this. 2. If you’ve lost or forgotten your password simply click on ‘Forgotten Your Password?’, submit your details and you’ll receive an automated email with a new password.

3. OnceintheMemberAreaclickontheiiiConnectlogo.

4. On the iiiConnect homepage click ‘Events’ under the ‘Catalogue Links’ section.

5. Finally, simply select your Local Institute and register for your chosen event(s).

6. You will receive a confirmation email including an 'Outlook Reminder’ attachment. By clicking on this attachment you can automatically record the details of your registered events in your Outlook calendar.

Follow steps 1 to 3 opposite to access iiiConnect

1. On the iiiConnect homepage click through to ‘E-Learning’. 2. You can then choose ‘CPD’.

3. By clicking on ‘CPD’ you’ll link through to e-learning relevant to your designation.

4. Register for your chosen topic.

5. Then simply click on your chosen course to begin.

6. Once you’ve successfully completed the session your iiiCPD Compliance portfolio will update automatically.

6

WE'D LIKE TO HEAR FROM YOU IF YOU ARE NOT A MEMBER

Your feedback influences the content and structure of the CPD series. If you have any recommendations for future lecture series please don’t hesitate to get in touch.

Your feedback is so important to us that we haveincluded a link to a feedback survey in the confirmation of attendance email sent out following attendance at our face to face CPD lectures. It will only take a minute to give us your feedback.

Please send any other suggestions, comments or feedback you might have to our CPD and Training Manager, Deirdre Morrissey:

E [email protected] T 016456638

If you’re not a member of the III but wish to attend a CPD lecture please contact a member of the Events team to book your place

E [email protected] T 01 645 6666

Please note an admission charge may apply.

Remember you can avail of free CPD, just one of many member benefits, by becoming a member of the III. Join today by contacting our Member Services team on:

E [email protected] T 01 645 6670

LIABILITY MODULES

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7

2014 CPD E-LEARNING

GENERAL MODULES MOTOR MODULES

TITLE 4 5 6 TITLE 4 5 6CPD HRS CPD HRS

Agents’ Rights and Responsibilities 1.5 √ √ √

Ethics 1 √ √ √

Contract Management 2 √ √ √

Contract Assignment 1 √ √ √

Contract Terms 2 √ √ √

Common Law Principles: tort, 2 √ √ √ trespass and negligence

Application of the Principle 1 √ √ √ of Subrogation

Re-Insurance and Co-Insurance 1 √ √ √

LIABILITY MODULES

Liability Insurance 1.5 √ √ –

Liability Insurance: 1 √ √ – background and features

Public and Products 1 √ √ – Liability Insurance

PROPERTY MODULES

Home Insurance 1 √ – –

Home Insurance: 2 √ – – policy documents

Private Motor Insurance: 1 √ – – extensions and exclusions

Scope of Private Motor Insurance 1 √ – – and Motorcycle Policies

Underwriting and Rating Commercial Vehicle Insurance 1.5 – √ –

Comparing Private Motor and Commercial Motor Policies 1 √ √ –

COMMERCIAL MODULES

Business Interruption Insurance 1.5 – √ –

Professional Indemnity Insurance 1 √ √ –

Engineering Insurance 1.5 – √ –

MISCELLANEOUS MODULES

Scope of Personal Accident and 1.5 √ – √ Sickness Insurance Cover

Private Medical Insurance Principles 1 √ – √ and Current Developments

Regulatory Update: General Insurance 1 √ √ –

Regulatory Update: Private Medical Insurance 0.5 – – √

Scope of Travel Insurance Cover 1.5 √ – √

Specialist Classes of Insurance 1 – √ –

BeSMART for small business: risk assessment made easyAnInspectorwiththeHealthandSafetyAuthority(HSA),thespeakerwilloutlinethecurrenthealth and safety legislative duties on businesses and provide examples of common accident scenarios.BeSMART.ieisthefree,easytouse,onlineriskassessmenttooldevelopedbytheHSA,whichenablessmallbusinessownersandmanagerstoproactivelymanagetheirhealthand safety responsibilities. The speaker will demonstrate how to use this tool and will also outline the benefits of its use to both the insurance and business sectors.

Thu 4 Sept, 1pmCPD: 1 Hour

45


4 5


Claims management: operating effectively to ensure optimum service This lecture is a best practice guide for claims departments, covering some of the fundamental features that make for exceptional claims organisations and superior customer service. The speaker will focus on key elements to include structure, style, communications, compliance, metrics, staffing, reporting, customer service, added value and technical expertise. The speaker will demonstrate how these elements flow into providing fair and ethical settlements, thereby ensuring the highest standard of customer service.

John SheehyACIIDiploma in ManagementHead of Claims Ireland & GBLiberty Insurance

SPEAKER

Bill Prasifka Financial Services Ombudsman

SPEAKER

Kay Baxter CMIOSH, RSP, BScInspectorHealthandSafetyAuthority

SPEAKER

A review of current issues in financial servicesThe Financial Services Ombudsman will provide an update on the most recent issues confronting thefinancialservicesindustry.Hewillalsoprovideanassessmentofhowtheinsuranceindustryis fairing in comparison with the rest of the financial sector. Finally, the speaker will discuss the Financial Services Ombudsman focus for the coming year.

4 5

8

AUTUMN/WINTER 2014CPD SCHEDULELOCATION:CharteredAccountantsHouse,47-49PearseStreet,Dublin2

4 5 6

EthicsPersonal General Insurance4 Commercial General Insurance5 Private Medical Insurance and Associated Insurances6

Thu 2 Oct, 1pmCPD: 1 Hour

With an increasing demand to achieve more with less resources, the use of mediation is growing across all aspects of commercial and non-commercial activity. In this lecture, the speakers will identify the advantages of using mediation in insurance disputes. Delegates will be brought through the mediation process and will gain a clear understanding of the five stages of mediation. The speaker will outline case studies of successful and unsuccessful insurance disputes that they have been involvedintoillustratethepracticalissuesthatarise.Attheconclusionoftheseminar,delegateswillbe equipped to advise on, prepare for and engage in mediation in various insurance contexts.

Introduction to cyber risks and cyber insuranceCyber insurance is set to become increasingly popular within the Irish market over the next few years, with more and more businesses opting to cover themselves from cyber risks. This lecture will give an overview of cyber risks, explaining how businesses are now moving beyond traditional insurance policies in order to protect themselves digitally. The speaker will use case studies to highlight examples of data breaches within businesses and will explain the legal implications of cybercrime in Ireland, in the context of a changing EU regulatory landscape.

6

Thu 6 Nov, 1pmCPD: 1 Hour

5



Corporate Governance: encouraging ethical behaviourDivorcing business strategy from ethics and values is a high risk approach for any institution. In formulating strategy and related corporate policies, boards should seek to ensure that ethical behaviour, particularly in the treatment of consumers, is both supported and encouraged. This session explores the notion of ethical governance and the formal and informal organisational systems that influence ethical culture, which in turn influences the relationship with the consumer.4 5

4 5

Dr Margaret Cullen Programme Director, Executive EducationThe Institute of Banking

SPEAKER

Jonathan HayesManaging Director FTI Consulting

SPEAKER

Mike Shen ACIIAssistant Vice President – Strategic AssetsLiberty Speciality Markets

SPEAKER

Killian O'ReillyBCL, LLM, Dip. Employment Law Partner, McDowell Purcell

Austin KennyChairmanIrish Commercial Mediators Association

SPEAKER

Customer Value Management: enhancing the customer experienceMuch has been written on ‘Big Data’ and how the use of analytics can be transformative for business, however, less has been written on the best way to weave analytics in to business operations, while maintaining the best interests of the consumer. This question is even more complex for the insurance industry, as analytical models were already woven into its business before any talk of 'Big Data'. We need to understand how insurance companies can continue to apply analytics to its customer base in the best interests of the consumer. Looking at Customer Value Management in the round is the first step to answering that question.

Mediation in insurance: a practical guide

9

4 5 6

4 5 6


Local Institute of


AUTUMN/WINTERCPD SCHEDULELOCATION:MaryboroughHotel,MaryboroughHill,Douglas,Cork

A review of current issues in financial servicesThe Financial Services Ombudsman will provide an update on the most recent issues confronting thefinancialservicesindustry.Hewillalsoprovideanassessmentofhowtheinsuranceindustryis fairing in comparison with the rest of the financial sector. Finally, the speaker will discuss the Financial Services Ombudsman focus for the coming year.

Tue 23 Sept, 8.30amCPD: 1 Hour

6

SPEAKER

Helen HourihaneBSc Inspector HealthandSafetyAuthority

SPEAKER

Bill PrasifkaFinancial Services Ombudsman

SPEAKER


11

4 5 6

Tue 23 Sept, 9.30amCPD: 1 Hour

5

Eircodes: what, when and why?

4 5

Ronan O'ConnorAutoaddress Marketing ManagerAutoaddress

With Eircodes due to be rolled out to the public in Spring 2015, this lecture will give an overview of what they can do for businesses and consumers. The Eircode will be a key tool for the insurance industry, playing a vital role in risk assessment and pricing going forward, along with operational, planning and customer service benefits. The speaker will explain how consumers can expect to see more accurate and lower pricing on a number of policies, as well as key non-insurance benefits. Organisation-wide change, which could be required to make sure that Eircodes are fully embedded in business processes and database management, will also be addressed.

Tue 14 Oct, 12pmCPD: 1 Hour

45

Tue 4 Nov 9.30amCPD: 1 Hour

4

Motor claims fraud: trends and tacticsWith incidents of insurance fraud on the rise, this lecture will set out the varying types of fraud prevalent in 2014 and the emerging trends to be aware of. The speaker will address the importance of a multi-disciplinary approach to early detection and detail the key stages in investigation best practice. Tactics to manage the financial cost of individual claims will also be discussed, as well as an assessment of how consumers are affected by the fraudulent claims of others. Lastly the speaker will identify the relevant pieces of legislation and case law that impact this area of insurance.4 5

Dean DowlingCIP, DIP LAClaims Process ManagerROI & NI PM SIU Liberty Insurance

SPEAKER

John Hurley ACII Chartered Insurer, MBAChief Executive OfficerKilkenny Chamber of Commerce

SPEAKER

Anthony HethertonACII, Dip SHWW, Travelers Insurance Company Limited

Stephen WalshACII, Director, Corporate RisksWillis Risk Services (Ireland) Ltd

SPEAKER

Ethics in business and corporate governanceThis lecture will explore the importance of ethical behaviour in conducting business, explaining why ethics need to be incorporated into the nature and application of all insurance businesses. Corporate governance, with reference to the regulatory environment in which insurance entities must operate, will also be discussed. Finally, the speaker will explain the benefits of effective corporate governance and ethical behaviour to the insurance industry and its consumers.

SPEAKER

This lecture will give an overview of the information, communications and technology sector from an underwriting and risk management perspective, looking in particular at contractual liability and overselling risk, explaining the implications for the consumer and the insurer. The sector specific concepts of web-trading and unwitting exports will also be clarified, including potential issues around contracting with a US partner, sourcing and outsourcing. Lastly, the lecturers will present examples of the insurance indemnity provided for technology businesses with case studies and sample claims.

Issues faced by insurance consumers in the ICT Sector in 2014: an underwriting and risk management perspective

12

Tue 4 Nov, 8.30amCPD: 1 Hour

Tue 11 Nov, 1pmCPD: 1 Hour

4 5 6

Tue 14 Oct, 1pmCPD: 1 Hour


John Sheehy ACIIDiploma in ManagementHead of Claims, Ireland & GBLiberty Insurance

4 5


Local Institute of

AUTUMN/WINTER 2014CPD SCHEDULELOCATION: National College of Ireland, Mayor Street, Dublin 1

Providing insurance for liquidators and receiversTheappointmentofliquidatorsand/orreceiverstoabusinessnecessitatesaparticulartypeofcover that comes with a particular set of challenges. The speakers will outline the cover generally required in these scenarios, while also highlighting the associated issues and compliance requirements. Restrictions in cover provided by underwriters and the implications for the receiver, as well as challenges that may arise in the claims process, will also be discussed.

Wed 20 Feb, 8amCPD: 1 Hour

5

Wed 13 March, 8amCPD: 1 Hour

Wed 27 March, 8amCPD: 1 Hour

ThespeakerwilloutlinethepurposeandfunctionofnewlegislationincludingtherecentHealthInsuranceAmendmentBillandtheintroductionofapermanentRiskEqualisationscheme(R.E). The implications of new measures such as the introduction of a classification structure for PMI products and a new tax credit system, will also be discussed both from the perspective of the insurer and the insured.6

4 5

Patrick Brennan QFA, APA PL Director of Corporate Business and Health Insurance Specialist IrishHealthInsurance

SPEAKER

Malcolm Hughes ACII Chartered Insurance Practioner CEO OSG Group

SPEAKER

Andrew Byrne Senior ManagerkavanaghfennellRay GreenACII Chartered Insurer Risk ManagerGreen Risk Management

SPEAKERS

Market analysis: What does 2013 hold for insurers and consumersThe speaker will provide an assessment of the market environment in 2012 before looking ahead tothechallengesandopportunitiesthatlieinwaitduring2013including,theimpactofpendinglegislation, economic factors and industry trends.

Recent PMI legislation and its likely effect on affordability

14

CPD REF:IOB-2013-0782



Changing face of pensions: are they value for money?

Following years of flux as a result of the economic crash, the speaker will assess the current state of the pensions market with particular reference to tax developments, insolvency legislation and other emerging factors likely to impact the sector. The speaker will use real-life case studies to highlight the practical impact of developments in the areas of defined benefits and pension security.

Wed 17 Sept, 8amCPD: 1 Hour

Wed 1 Oct, 8amCPD: 1 Hour

4 5

SPEAKER

Jonathan GuardAccount Director LexisNexis

SPEAKER

Aidan McLoughlinBCL Solr FITI CTA FIIPM TEPManaging DirectorITC Group

SPEAKERS

Geo coding: the effects of new mapping technology

Reinsurers have always used maps and models to assess the levels of perils risk on a portfolio. With the advent of new mapping technology, primary property insurers (commercial and household) are now analysing addresses for flood, subsidence and other risks pre pricing. This lecture will outline some of the models and technology that Irish insurers are now using as part of the underwriting process.

2


The Central Bank of Ireland’s approach to consumer protection Colm Kincaid

SolicitorHead of Consumer Protection: Banking, Insurance, Investments and PolicyCentral Bank of Ireland

The Central Bank of Ireland’s mission of ‘Safeguarding Stability, Protecting Consumers’ places the interests of the consumer at the heart of its work. The speaker will explain the Central Bank’s approach to consumer protection and its perspective on bringing a consumer-centric focus to the provision of regulated financial services. This will be discussed against the background of a renewed recognition of the importance of ensuring that the best interests of financial services' consumers are protected.

54 6

EthicsPersonal General Insurance4 Commercial General Insurance5 Private Medical Insurance and Associated Insurances62 Pensions

Eircodes: what, when and why?With Eircodes due to be rolled out to the public in Spring 2015, this lecture will give an overview of what they can do for businesses and consumers. The Eircode will be a key tool for the insurance industry, playing a vital role in risk assessment and pricing going forward, along with operational, planning and customer service benefits. The speaker will explain how consumers can expect to see more accurate and lower pricing on a number of policies, as well as key non-insurance benefits. Organisation-wide change, which could be required to make sure that Eircodes are fully embedded in business processes and database management, will also be addressed.

4

Telematics: allowing consumers to drive their own premiumsThe number of UK motor policy holders using telematics has increased dramatically in recent years. This lecture will explore the various telematics technologies available, explain how they work and illustratetheirapplicationusingthecasestudyoftheAutolineSmartphoneappexperience.Thespeaker will discuss how the traditional model of the broad brush rating of insurance could potentially be turned on its head with the advent of technology that can monitor driver behaviour, and how Usage Based Insurance (UBI) could ultimately allow consumers to control their own premiums.4 5

4 5 6

Julie GibbonsLLB, MBA AutolineInsuranceGroup

SPEAKER

Melanie BlakeChartered Banker, LCOIGlobal Risk & Compliance Director Walkers

SPEAKER

Simon CollinsForensic Technology Specialist

SPEAKER

Can legislation and regulation drive ethical conduct?The pace of legislative and regulatory change in the financial services industry continues unabated, but can it or should it drive ethical conduct? This lecture will consider some of the key ethical weaknesses that can be identified in the behaviour of businesses and individuals before and during the financial crisis of the late 2000s. Considering the role of legislation and regulation in driving sound ethical standards in financial services, the speaker will discuss if and how this can compel us to be 'good ancestors', while also fulfilling ethical obligations towards our customers.


SPEAKERS

Cybercrime was once perceived as an issue only companies trading online had to contend with; this lecture will detail how all kinds of organisations are now vulnerable to this threat. With a focus on real-life case studies, the speaker will provide an overview of cybercrime and will detail the risk factors that insurance companies must consider in order to help protect their customers. The lecture will feature examples of the preventative steps organisations might take to identify and reduce the risks of becoming victims of cyber criminals, thereby helping to protect customer data.

4 5

Cybercrime: recognising and reducing the risks

15

Wed 26 Nov, 8amCPD: 1 Hour

5





Local Institute of


AUTUMN/WINTER 2014CPD SCHEDULELOCATION: ClaytonHotel,Ballybrit,Galway

Ethics in business and corporate governanceThis lecture will explore the importance of ethical behaviour in conducting business, explaining why ethics need to be incorporated into the nature and application of all insurance businesses. Corporate governance, with reference to the regulatory environment in which insurance entities must operate, will also be discussed. Finally, the speaker will explain the benefits of effective corporate governance and ethical behaviour to the insurance industry and its consumers.4 5

4 5


SPEAKER

Jonathan GuardAccount Director LexisNexis

SPEAKER

John Hurley ACII Chartered Insurer, MBAChief Executive OfficerKilkenny Chamber of Commerce

SPEAKERS

Geo coding: the effects of new mapping technologyReinsurers have always used maps and models to assess the levels of perils risk on a portfolio. With the advent of new mapping technology, primary property insurers (commercial and household) are now analysing addresses for flood, subsidence and other risks pre pricing. This lecture will outline some of the models and technology that Irish insurers are now using as part of the underwriting process.

17

Wed 17 Sept, 1pmCPD: 1 Hour

Wed 22 Oct, 12pmCPD: 1 Hour

John SheehyACIIDiploma in ManagementHead of Claims Ireland & GBLiberty Insurance


4 5

4 5 6

Information asymmetry and insurance market efficiencyAsituationinwhichonepartyinatransactionhasmoreorsuperiorinformationcomparedtoanotherisknown as information asymmetry. In insurance markets, information asymmetry occurs when the insured has more knowledge about their risk profile than the insurer. The common view is that asymmetries of information present significant difficulties around insurance pricing. Insurance companies can reduce the extent of information asymmetry by pooling information on past claims. In this session, the speaker will address the question of whether insurers’ information about past claims should be pooled, thereby eliminating informational asymmetries and providing more accurate technical pricing for consumers.

6

5

4 5

BeSMART for small business: risk assessment made easyAnInspectorwiththeHealthandSafetyAuthority(HSA),thespeakerwilloutlinethecurrenthealth and safety legislative duties on businesses and provide examples of common accident scenarios.BeSMART.ieisthefree,easytouse,onlineriskassessmenttooldevelopedbytheHSA,whichenablessmallbusinessownersandmanagerstoproactivelymanagetheirhealthandsafety responsibilities. The speaker will demonstrate how to use this tool and will also outline the benefits of its use to both the insurance and business sectors. 45

Kay BaxterCMIOSH, RSP, BScInspectorHealthandSafetyAuthority

SPEAKER


SPEAKER

Dean DowlingCIP, DIP LAClaims Process ManagerROI & NI PM SIULiberty Insurance

SPEAKERS


Dr John GarveyPhD Senior Lecturer, Risk Management and InsuranceKemmy Business SchoolUniversity of Limerick

SPEAKER

Motor claims fraud: trends and tacticsWith incidents of insurance fraud on the rise, this lecture will set out the varying types of fraud prevalent in 2014 and the emerging trends to be aware of. The speaker will address the importance of a multi-disciplinary approach to early detection and detail the key stages in investigation best practice. Tactics to manage the financial cost of individual claims will also be discussed, as well as an assessment of how consumers are affected by the fraudulent claims of others. Lastly the speaker will identify the relevant pieces of legislation and case law that impact this area of insurance.

18



Wed 12 Nov, 12pmCPD: 1 Hour


4 5

4 5


Local Institute of


AUTUMN/WINTER 2014CPD SCHEDULELOCATION:TheStrandHotel,EnnisRoad,Limerick

20

Information asymmetry and insurance market efficiencyAsituationinwhichonepartyinatransactionhasmoreorsuperiorinformationcomparedtoanotherisknown as information asymmetry. In insurance markets, information asymmetry occurs when the insured has more knowledge about their risk profile than the insurer. The common view is that asymmetries of information present significant difficulties around insurance pricing. Insurance companies can reduce the extent of information asymmetry by pooling information on past claims. In this session, the speaker will address the question of whether insurers’ information about past claims should be pooled, thereby eliminating informational asymmetries and providing more accurate technical pricing for consumers.


SPEAKER

SPEAKER

Dr John GarveyPhDSenior Lecturer, Risk Management and InsuranceKemmy Business SchoolUniversity of Limerick

SPEAKER

4 5

Darren WhelanBSc (Surv.), Dip. Con. Tech. CIPSenior Claims ManagerLiberty Insurance

The speaker will present an overview of Public and Employers Liability claims including examples through which he will demonstrate the benefits of an early investigation and the negative consequences of delays for consumers and insurers alike. The lecturer will then use case studies andrelevantcaselawtoidentifykeyareasofinvestigationandtheActsoftheOireachtasandStatutes which pertain to the investigation and litigation processes.

Investigation of Employers and Public Liability claims: a solid foundation towards defence


54

Martin CarwayBL ACII, Managing DirectorProAdjustLimited

Ian KavanaghBScEng CEng MIEIForensic Structural Engineer Kavanagh Forensics Limited

The speakers will provide an overview of subsidence – what it is, how it is diagnosed and repaired – and the technical issues that can arise on subsidence claims. Delegates will learn some of the nuances that come with these types of claims, so that they are better prepared when advising external customers or internal colleagues. Cost and policy issues regarding subsidence claims, includingnewresponsibilitiesforhomeownersundertheSafety,HealthandWelfareatWork(Construction)Regulations2013willalsobediscussed.

Subsidence: causes and solutions


4 5

21


This lecture will give an overview of business ethics and Corporate Social Responsibility (CSR) in the current post-economic crash environment. The speaker will outline the importance of CSR andwilldetailhowthisAmericanconceptisbeingappliedtoIrishbusinesses.Theinfluenceofboth stakeholder and consumer perspectives on sustainability strategies will also be discussed. Finally, the speaker will outline future trends that are anticipated in the area of CSR and business ethics.

Business ethics and Corporate Social Responsibility

4 5

SPEAKER

SPEAKER

SPEAKER

Rita McInerneyCEOEnnis Chamber

SPEAKER



Brian MolloyCMIOSHInspectorHealthandSafetyAuthority

5

6


5

Anthony Hetherton ACII Dip SHWWTravelers Insurance Company Limited Stephen Walsh ACIIDirector, Corporate RisksWillis Risk Services (Ireland) Ltd

This lecture will give an overview of the information, communications and technology sector from an underwriting and risk management perspective, looking in particular at contractual liability and overselling risk, explaining the implications for the consumer and the insurer. The sector specific concepts of web-trading and unwitting exports will also be clarified, including potential issues around contracting with a US partner, sourcing and outsourcing. Lastly, the lecturers will present examples of the insurance indemnity provided for technology businesses with case studies and sample claims.

Issues faced by insurance consumers in the ICT Sector in 2014: An underwriting and risk management perspective



4 5



Local Institute of


AUTUMN/WINTER 2014CPD SCHEDULELOCATION:TheRadissonBluHotel,Ballincar,RossesPoint,Sligo

Thu 11 April, 11amCPD: 1 Hour

4 5

23


Floods: Insurance and the Irish landscapeWith a continuing change in the global climate, extreme weather conditions in Ireland have gone from being freak natural disasters to becoming far more frequent in recent years. Through a series of case studies, the speaker will discuss the impact that recent flooding has had on the way in which insurance claims are handled. In particular, the advice that should be given to consumers who are affected by flooding will be explored in detail.



5

Walter MoranFCII Chartered InsurerManager – Technical SalesFBD Insurance plc

SPEAKER

SPEAKER

Public/Products Liability Insurance: understanding and selecting the best cover for the SME and agricultural sectorsThislecturewillclarifythebenefitsandrestrictionsapplicabletoPL/Productscoversastheyapply to SMEs and the agricultural sector. The speaker will highlight the importance of adequate business description and meeting the needs of the customer. Sample claims will provide an insight into considerations of indemnity limits and risk management, while references to additional covers will demonstrate possible pick-ups on standard limitations or exclusions. The speaker will conclude byaddressingfuturechallengesfortheindustryfollowedbyaQ&Asession.

SPEAKER

54

Pat BishopBSc Hons DIP L.A Dip. Surv. ICIOB Property AdjusterGarwyn Group


Ronan O'ConnorAutoaddress Marketing ManagerAutoaddressThu 20 Nov, 10am

CPD: 1 Hour

54

24

Thu 20 Nov, 11amCPD: 1 Hour

Investigation of employers and public liability claims: a solid foundation towards defence The speaker will present an overview of Public and Employers Liability claims including examples through which he will demonstrate the benefits of an early investigation and the negative consequences of delays for consumers and insurers alike. The lecturer will then use casestudiesandrelevantcaselawtoidentifykeyareasofinvestigationandtheActsoftheOireachtas and Statutes which pertain to the investigation and litigation processes.

5

Darren WhelanBSc (Surv.), Dip. Con. Tech. CIPSenior Claims ManagerLiberty Insurance

SPEAKER

Darren SmithCIP Dip L.A.Underwriting Executive & Risk ManagementWrightway Underwriting Ltd

SPEAKER

SPEAKER

Commercial lines market and the value of risk management advice to the insuredThe lecturer will highlight risk management issues in the SME sector with specific reference to thechangingglobaleconomyandthetrendsanddevelopmentsthatarelikelytoemerge.Aswellas identifying the key concerns that brokers and insurers should be aware of, the lecturer will also address reputational issues for the sector and its stakeholders, particularly in light of the increasing use of social media. Finally the lecturer will share examples of this type of risk management in operation and its practical benefits to the consumer, profitability and customer retention.

Thu 20 Nov, 12.15pmCPD: 1 Hour

4

5

AnInspectorwiththeHealthandSafetyAuthority(HSA),thespeakerwilloutlinethecurrenthealth and safety legislative duties on businesses and provide examples of common accident scenarios.BeSMART.ieisthefree,easytouse,onlineriskassessmenttooldevelopedbytheHSA,whichenablessmallbusinessownersandmanagerstoproactivelymanagetheirhealthand safety responsibilities. The speaker will demonstrate how to use this tool and will also outline the benefits of its use to both the insurance and business sectors.

Kay BaxterCMIOSH, RSP, BScInspectorHealthandSafetyAuthority

Thu 20 Nov, 1.15pmCPD: 1 Hour

5

BeSMART for small business: risk assessment made easy

25

III MEMBERSHIP BENEFIT LECTURESMembership of The Insurance Institute of Ireland (III) entitles fully paid up members to benefit from CPD lectures delivered through the Local Institute network ofCork,Dublin,Galway,LimerickandSligo.AdditionalCPD lectures are provided through the III lunchtime lectureseriesinDublin.AnextensivelibraryofCPDe-learning modules are also available. These lectures and e-learning modules are delivered as part of your membership benefits.

The2014Autumn/WinterCPDschedulewillfeatureCPD accredited headline events with presentations from a number of top industry professionals. Details of these events will be available on our website, so check back regularly.

Awaitinglistiscreatedforlecturesthatarefullybooked. If a place becomes available, you will receive an automated email confirming your booking. You can view the status of your booking at any time by clicking on ‘My Learning Record’ in iiiConnect.

FEESTheAutumn/WinterLectureScheduleisprovidedtofully paid up members as part of their membership benefits.Afeeof€35willapplytonon-memberswhowish to attend a standard lecture.

CANCELLING YOUR BOOKINGAsacourtesytobothmembersandeventsstaff,weask that you please cancel your booking if you are unable to attend a lecture. This will free up places for other members who may wish to attend.

AllcancellationsmustbemadeonlineviaiiiConnect.To cancel your booking in iiiConnect, simply click on the event title in ‘My Learning Record’ and then on ‘Cancel Registration’. Non members can cancel by contacting the Events Team on [email protected] or 01 645 6666.

In cases where fees apply cancellations will be refunded if made 7 days prior to an event, otherwise full payment will be charged.

CANCELLATION OF LECTURESThe programme, content and dates of the lectures are correct at the time of going to print. The III reserves the right to amend or cancel any lecture, speaker or venue should circumstances dictate. Members will be notified of any changes to the programme at the earliest opportunity via www.iii.ie

INTELLECTUAL PROPERTYAllmaterialsprovidedonoure-learningmodulesandlectures remain the intellectual property of the III and our partners, who assert the right to worldwide copyright unless specifically agreed otherwise in writing.

PRIVACY POLICYThe III will not share any confidential information provided during the booking process with any third parties.Yourcredit/debitcarddetailsarerelayedduring the booking process directly to Pay and Shop Limited trading as Realex Payments who are fully PCI Compliant.Yourcredit/debitcarddetailsarenotheldby the III.

DELIVERY POLICYThe III undertakes to complete the delivery of all eventscontainedinthe2014Autumn/WinterCPDSchedule in accordance with the timetable contained therein. Please refer to the Terms and Conditions above with regard to cancellation of lectures.

iiiCPD COMPLIANCEiiiCPD Compliance has awarded formal CPD to the Autumn/WinterCPDSchedule.PleasechecktheCPDcategory/qualificationtomakesureitqualifiestowards your yearly requirement. Where lectures are identified as a 2 hour block, lecture delegates must attend for

the duration to avail of full CPD accreditation. The swipe card system requires you to swipe in at the beginning of every lecture to record your attendance. If you are attending a block of more than one lecture you must swipe in at the start of the first lecture and out at the end of the last one.

The MCC 2011 Retail Product Categories for which lectures are relevant and accredited are highlighted using the corresponding product number.

III QUALIFICATIONS The III awards the following designations:

• AccreditedProductAdviser–APAPersonalGeneralInsurance–APACommercialGeneralInsurance–APAPrivateMedicalInsurance

• Certified Insurance Practitioner CIP• CertifiedDiplomainLossAdjustingCDIPL.A.• DiplomainLossAdjustingDIPL.A.• Diploma in Private Medical Insurance DIP PMI

Please note that III graduates will only be able to register in iiiConnect for events or e-learning that have beenaccreditedfortheirdesignation.Anyeventsore-learning not accredited for a member's designation will not appear in their iiiConnect account.

ACII/FCIILectures can be used as part of your CharteredInsuranceInstitute(CII)35hoursCPDrequirement,should you consider the content relevant to your development needs.

GRANDFATHERED PERSONSMake sure to check with your employer the area of activity you were grandfathered in to ensure the lecture is relevant to you.

TERMS AND CONDITIONS

cpd schedule - iii.ie · contract assignment 1 √ √ ... cpd schedule location: chartered...

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