covid-19 risk assessment retail stores · following: phones, printers, computer keyboards, light...

CARPETRIGHT HEALTH AND SAFETY MANUAL

Revision 1 May 2020 1

Covid-19 Risk Assessment – Retail Stores

Assessor Name:

Store Name/Number

Assessment Date:

Review Date: (Provisionally

on a Weekly Basis)

SPECIFIC HAZARD

PERSON(S) AT RISK & HOW

EXISTING CONTROL

MEASURES

IN

PLACE? (√)

RESIDUAL

RISK

COMMENTS/ADDITIONAL

CONTROLS REQUIRED

DATE DONE



Store

Open/Close

Spread of

Covid-19

Any colleagues

starting/ending

their shift, and

the subsequent

risk of

transmission.

Store Colleagues

Vulnerable

groups:

➢ Elderly over

70)

➢ Pregnant

colleagues

➢ Those with

underlying

health

conditions

Drivers

3rd party

contractors

Visitors

Customers

➢ Sanitising gel stations available at

entrance and exit of store.

➢ Staggered shift start for colleagues,

to avoid unnecessary social

distancing challenges.

➢ PPE available for all Colleagues,

including facemasks and protective

gloves.

Hand Washing

➢ Handwashing facilities are in place,

including soap/sanitiser gel

➢ Hand sanitising (gel) stations are

positioned at both the store entrance,

and exit route (Warehouse).

➢ Colleague meet and greet at store

entrance to encourage customers to use

hand gel upon entry.

➢ Hands should be dried with the hand

dryers located in the toilets, followed by

hand sanitising gel.

➢ General waste bins are provided for

disposal of any paper towels used.

Low

Low



➢ Transmission control measures in place,

including physical risks covered by anti-

bacterial wipes/sprays, sanitising gel

stations, social distancing measures,

protective gloves; and aerosol risks with

face masks/covering, and sneeze guards

for sales desks.

➢ Full wipe down of all equipment used to

take place, following a sale/interaction

with a customer (mouse/phone/PIN

machine, etc.

Cleaning

➢ Cleaning of equipment must follow any

use of that equipment, particularly if

interaction has taken place with a

customer or colleague

(phone/mouse/PIN machine use, etc).

➢ Often used equipment would include the

following: phones, printers, computer

keyboards, light switches, door handles,

sneeze guards, PBT controls, pallet truck

handles, personal equipment such as

safety knives, etc.

➢ Anti-bacterial spray should be used for

the general cleaning of work surfaces

(desks and kitchen tops), along with

other display surfaces.

Social Distancing

➢ Keep a distance of 2 metres where

possible

Low

Low



➢ Where this is not possible, such as a

sales desk scenario, sneeze guards will

be in place, plus hygiene/cleaning

standards will be observed; failing this,

face covering to be worn.

➢ 2 metre distancing to be marked (as per

other retailers) and where possible, with

sticky hazard/marker tape and signage

throughout the shop floor walk way

area.

➢ Where practical, and dependent upon

shop floor lay out, a one way system

through the roll stock area is to be

marked out, using sticky marker tape

arrows and/or signage.

➢ Staggered colleague arrival times, and

lunch break schedules, are to be put into

place, to avoid any risk of close

proximity,

or unnecessary interactions.

➢ Where practical, work stations are not to

be shared, but if a shared desk cannot

be avoided, then the work station is to

be thoroughly anti bac cleaned with any

change of user.

Wearing and disposing of PPE

➢ Supplies of PPE will be in place before

store open.

➢ Ensure additional PPE stock is ordered

when required and in advance of stock

depletion, through RAS/CDL/Facilities

Low



➢ Used PPE to be disposed of in store

general waste bins, and double bagged

for added transmission protection.

➢ Ensure all colleagues are aware of where

to find supplies and how to wear and

dispose of them correctly, to minimise

any risk of infection. Information on this

will be supplied through FUSE/Issued

guidelines and Bulletins.

Internal Doors

➢ Unless designated as a fire door, all

internal doors to be left open, where

practical, to avoid the need for using

door handles (a part of the store

manager’s open up routine)

➢ Where this is not possible, ensure ability

to clean the handle(s) on a regular

basis, with anti-bacterial wipes or anti-

bacterial spray (toilets after use, etc).

Air conditioning/Heating Systems

➢ Where practical and possible, heating

and air conditioning units should be left

off, to help prevent spread of infection

➢ Systems manually controlled in stores.

➢ Front doors open (if possible), along

with, potentially, the back door, for

fresh air flow

➢ If a locked door system is incorporated

to control customer access, this may not

Low



be possible (back door only, if secure to

do so).

Customers

➢ Customer numbers to be monitored in

store.

➢ Customers will be reminded about 2

metre social distancing, upon entry to

the store by a store colleague.

➢ Signage placed on entrance to store

regarding social distancing/ Government

Five Step Compliance signage.

➢ Social distancing markers placed on the

walk ways in store.

➢ Where practical, a one way system

should be adopted, and signed, through

the roll stock area (assessed on a store

by store basis).

➢ Sanitising gel stations in place at

entrance/exit point of store.

➢ Advisement to customers regarding solo

shopping where possible, is to be

communicated.

➢ Initial Opening of stores will be on a

“locked door” basis only, based upon

customer, to sales colleague basis. This

will be dynamically assessed by the

store manager at store.

Low



➢ A format for customer numbers, and

entry procedures will be determined as

business progresses, and based upon

government guidance.

➢ Parents with children, will need to be

gently reminded upon entry to the store,

of their responsibility for full parental

supervision, taking into account the safe

social distancing restrictions currently in

place.

Lifts

➢ For the stores that have lifts on site for

customers with mobility issues, cleaning

routines will also need to include the

door handle and controls for this piece

of equipment.

➢ Numbers of people using the lift will also

need to be monitored, to observe safe

social distancing.

➢ Customers encouraged to use the stairs

where possible.

➢ Cleaning routines in place

➢ Signage in place

➢ Hand sanitising gel stations available

Low



Clinically Extremely Vulnerable, and

Clinically Vulnerable Colleagues

➢ Anyone classed as clinically extremely

vulnerable, will be notified of this, and

would include the following:

• People with cancer who

undergoing chemotherapy or

radiotherapy.

• people with cancers of the blood

or bone marrow such as

leukaemia, lymphoma or

myeloma who are at any stage

of treatment.

• people having immunotherapy or

other continuing antibody

treatments for cancer.

• people having other targeted

cancer treatments which can

affect the immune.

• people who have had bone

marrow or stem cell transplants

in the last 6 months, or who are

still taking immunosuppression

drugs.

• People with severe respiratory

conditions including all cystic

fibrosis, severe asthma and

severe chronic obstructive

pulmonary (COPD).

• People with rare diseases that

significantly increase the risk of

infections (such as SCID,

homozygous sickle cell).

Low



• People on immunosuppression

therapies sufficient to

significantly increase risk of

infection.

• Women who are pregnant with

significant heart disease,

congenital or acquired.

➢ Anyone classed as clinically vulnerable,

will be notified of this, and would include

the following:

• aged 70 or older (regardless of

medical conditions)

• under 70 with an underlying

health condition listed below

(that is, anyone instructed to get

a flu jab each year on medical

grounds)

• chronic (long-term) mild to

moderate respiratory diseases,

such as asthma, chronic

obstructive pulmonary disease

(COPD), emphysema or

bronchitis

• chronic heart disease, such as

heart failure

• chronic kidney disease

• chronic liver disease, such as

hepatitis

• chronic neurological conditions,

such as Parkinson’s disease,

motor neurone disease, multiple

sclerosis (MS), or cerebral palsy

• diabetes



• a weakened immune system as

the result of certain conditions,

treatments like chemotherapy, or

medicines such as steroid tablets

• being seriously overweight (a

body mass index (BMI) of 40 or

above)

• pregnant women

➢ Colleagues will need to identify

themselves to their manager/HR if they

fall into any of the above categories, so

that full consultation can be taken, and

before any consideration for a return to

work can take place

.

Queuing for store entry

➢ With restricted customer numbers in

force for our stores, consideration will

need to be taken into account for

customers queuing.

➢ Principle Landlords are responsible for

the exterior walk ways of our stores,

and will put social distancing markings

in place for any queuing needed.

➢ Low foot fall figures for our stores apply

➢ Social distancing marks will need to be

put into place outside of the store

entrance, in the eventuality that queuing

is required; this will need to be assessed

on a store by store basis.

Low



➢ For stores that have large retail

neighbours next to them, consideration

will need to be had, regarding the

impeding of our store entrance area;

this will need to be assessed on a store

by store basis.

➢ Hazard tape on floor/signage will need

to be considered, to keep our entrance

area clear for our customers, and for

safe emergency evacuation; this will

need to be assessed separately on a

store by store basis.



Colleague

break/canteen

use.

All store

colleagues/Visitors

and potential risks

of transmission.

➢ Separate staff canteen area

➢ Staggered colleague rostered breaks

will be put into place, to maintain

social distancing requirements.

➢ All internal door handles to be cleaned

with anti-back wipes following use.

➢ All kitchen utensils, kettle, microwave

and fridge door handles, to be cleaned

with anti-bacterial wipes before and

after use.

➢ All larger surfaces, Kitchen work top,

etc. will need to be cleaned with Anti-

Bacterial spray.

Low



Fitting Teams

All colleagues who

come into contact

with the fitting

teams, and the

subsequent risk of

transmission.

➢ Social distancing of 2 metres to be

maintained at all times, if this cannot

be accomplished, then face coverings

are to be worn.

➢ Carpet stock to be dropped ready for

the fitting teams, prior their arrival.

➢ Staggered fitting team collections to

be organised/rostered in, so that only

one team is present in the warehouse

at any one time.

➢ Store Colleagues to maintain 2 metre

social distancing, whilst the fitting

team cut and load there carpet.

➢ Fitters are to use hand sanitising gel,

during and after their visit to the

warehouse.

Low



Stock Deliveries

All colleagues

who may come

into contact with

delivery drivers,

and the

subsequent risk

of transmission.

➢ Delivery driver to

maintain 2 metre

social distancing during

delivery process.

➢ Delivery driver to

remain in his cab, or

on the trailer, to

maintain the social

distancing from our

warehouse colleague.

➢ Paperwork to be

completed

electronically, where

this is not possible,

hard copy paperwork is

to be left on the rear of

the trailer for signing,

so that social

distancing can be

maintained at all

times.

➢ Hand sanitising gel to

be used by both Driver

and warehouse

colleague, before and

after this process.

➢ Driver to use full hand

washing and hand

sanitising procedures,

if the warehouse toilet

Low



facilities are used by

them.



Putting up Roll

stock with the

easy lift.

Moving

Remnants

All colleagues and

the subsequent

risk of

transmission.

All colleagues and

the subsequent

risk of

transmission.

➢ Anti-bacterial

wipe/clean the easy lift

before and after use.

➢ Use protective gloves

during task, and wash

hands thoroughly after

completion.

➢ Task should enable

safe social distancing

of 2 metres, if this is

not possible, face

coverings to be worn.

➢ Protective gloves

should be worn for this

task.

➢ Safe social distancing

should be easily

maintained with a

carpet barrow and two

man lift, failing this,

face coverings should

be worn.

➢ Hands should be

thoroughly washed on

completion of this task

Low

Low



Store cleaning

routines

Display

Beds/Customer

demonstration

use

Colleagues

displaying

Symptoms/or

other household

members

displaying

symptoms.

All colleagues and

the subsequent risk

of transmission.

All

colleagues/customers

and the subsequent

risk of transmission.

All colleagues and

the subsequent risks

of transmission

➢ For all cleaning routines, protective

gloves are to be worn

➢ Face covering/mask can also be worn

by a colleague, if they choose.

➢ Wash hands thoroughly after any

cleaning task

➢ Until a transmission reduction solution

is sourced, customer demonstration

use will be prohibited, and the bed

section out of bounds for this purpose.

➢ Signage for this purpose, will be put

on display in the bed department.

➢ Colleague to inform their manager by

phone where possible (or at 2 metre

social distance), of their covid-19

symptoms, then follow government

guidelines on self-isolation.

➢ If symptoms occur at home, or

another family member has Covid-19

Low

Low

Low



Operating

PBT/Sit on Lift

truck and

charging

process

Uniform/Storage

of personal

items.

All appropriately

trained colleagues

who use this

equipment, and the

associated risk of

transmission.

All colleagues and


of transmission

symptoms, then the colleague is to

remain at home, and self-isolate as

per government guidelines

➢ A full cleaning of all operational

controls, with anti-bacterial

wipes/anti-bacterial spray to be

conducted before and after use, and

with any change of user.

➢ Sanitising of hands should be

completed, before and after the

charging process has taken place.

➢ The wearing of uniform to work is the

personal choice of the individual

colleague, but the washing of uniform

between wear, where practical, should

be carried out to reduce the risk of

transmission.

➢ The bringing into work of personal

items/bags, should be kept to a

minimum where possible, and stored

in personal lockers.

➢ Where this is not possible, colleague

personal items should be stored

separately from others.

Low

Low



First Aid

All colleagues and


of transmission

➢ First Aid should only be carried out by

fully qualified first aiders.

➢ An appointed person in store, ensures

that any first aid kit is always stocked

correctly, and will call the emergency

services, if an ambulance is needed,

and that is the extent of their duties.

➢ If first aid treatment is carried out by

a fully qualified first aider, full PPE

including protective gloves, and face

mask, should be worn before

attempting any first aid for a customer

or colleague.

➢ The area where first aid treatment has

been carried out, should be cleaned

thoroughly with anti-bacterial

spray/anti-bacterial wipes, and any

waste material disposed of in waste

bags, and doubled bagged for extra

protection against transmission.

➢ First Aiders will need to thoroughly

wash and sanitise their hands,

following any first aid treatment given.

➢ First Aid PPE will need to be disposed

of following treatment given, in double

bagged waste bags.

Low



Cash Handling

All colleagues and


of transmission

➢ All customers should be encouraged to

carry out cashless transactions, using

card and contactless options.

➢ If a cash transaction needs to take

place, then protective gloves should

be worn by the colleague, and with

hands thoroughly sanitised following

the transaction.

Low

Other risks - use this space to record any additional risks you have identified in your store. Consult your RM if you need advice

SPECIFIC HAZARD

PERSON(S) AT RISK & HOW

EXISTING CONTROL

MEASURES

IN

PLACE? (√)

RESIDUAL

RISK

COMMENTS/ADDITIONAL

CONTROLS REQUIRED

DATE DONE

covid-19 risk assessment retail stores · following: phones, printers, computer keyboards, light...

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