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Tier 2

Hewlett Packard LaserJet Printer Maintenance Course

Course Syllabus Fall 2015

Instructor: David Bourque

Location Northborough American Legion E-mail david@laserprintertraining.com

Course Hours

Monday-Friday 8:30am-5:00pm

Web Site www.laserprintertraining.com

Description: This 5 day customized course focuses on the repair and maintenance of four specific Hewlett Packard LaserJet series printers. Included in this curriculum is a the introduction of theory of operation, including the five blocks of a generic laser printer and the six steps of the laser printing process. This is followed by control panel configuration, firmware update instructions, disassembly, reassembly and extensive troubleshooting.

Student Learning Goals:

To understand color laser printer theory. To perform and understand control panel operations, including service modes, test pages,

firmware updates, and reset procedures. To disassemble each printer to model sub assemblies as directed by the instructor using

service manuals and other documents provided on flash drives. To reassemble each printer as instructed via the service manual, and at times, assisted by

the instructor using alternative methods, easing reassembly. To understand and properly correct error codes, print defects, noise related issues,

“common” printer issues, and end user related complaints and concerns.

Requirements:

A laptop, notebook, netbook or any portable device with one or more USB ports for viewing a USB flash drive.

A basic understanding of electro mechanical devices. The ability to understand basic instructions and follow any illustrations provided.

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Course Schedule:

Day 1: Times are Estimated Component Module

9:00am-11:30am Theory Lecture

11:35am- 12:30pm Lunch

12:40pm-2:00pm Printer #1 Introduction/Model Specifications/Control Panel Operation

Lecture/Lab

2:05pm-4:00pm Disassembly/Reassembly Lab/Lecture

Day 2: Times are Estimated Component Module

8:35am-10:00am Disassembly/Reassembly Continued Lab

10:05am-11:30am Troubleshooting Lab

11:35am-12:30pm Lunch

12:35pm-1:30pm Troubleshooting/Instructor Interface Lab/Lecture

1:35pm-2:30pm Printer #2 Introduction/Model Specifications/Control Panel Operation

Lecture/Lab

2:35pm-4:00pm Disassembly/Reassembly Lab

Days 3-5 will emulate the above schedule

Examinations: There is no exam post training. Each student will be verbally quizzed during the training modules by the instructor, only to reinforce the concepts presented during each module. All students are issued ProTech certifications of completion. Evaluations: Each student is issued a course survey form. These forms are filled out anonymously and are used for the instructor to evaluate performance.