course information for distance learning · ncfe cache level 2 certificate introducing caring for...

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1 NCFE CACHE Level 1 Certificate in Digital Skills

2 NCFE CACHE Level 2 Certificate in Advice and Guidance

3 NCFE CACHE Level 2 Certificate in Awareness of Mental Health Problems

4 NCFE CACHE Level 2 Certificate in Understanding Safeguarding and PREVENT

5 NCFE CACHE Level 2 Certificate in Principles of Business Administration

6 NCFE CACHE Level 2 Certificate in Common Childhood Illnesses

7 NCFE CACHE Level 2 Certificate in Children and Young Peoples Mental Health

8 NCFE CACHE Level 2 Certificate in The Principles of Customer Service

9 NCFE CACHE Level 2 Certificate in Equality and Diversity

10 NCFE CACHE Level 2 Certificate in Principles of Team Leading

11 NCFE CACHE Level 2 Certificate in Understanding Autism

12 NCFE CACHE Level 2 Certificate in Understanding Behaviour that Challenges

13 NCFE CACHE Level 2 Certificate in Understanding Specific Learning Difficulties

14 NCFE CACHE Level 2 Certificate Introducing Caring for Children and Young People

North Tyneside Council Adult Learning Service Course Information Sheet 2019-2020

Course Information for Distance Learning

Enrolment Requirements For more information or to apply ring (0191) 643 2288 or to apply online go to www.northtyneside.gov.uk/ala

This course is designed to help support your development with digital skills encouraging progression into roles where digital literacy and confidence is required. Learners should be aged 19 and over. This is a home learning course based online however you must attend an induction session before you can begin your studies.

What will I learn on this course?

By completing this course learners will be able to:

• Find and use information

• Safety and security when using data and digital devices

• Communicating and collaborating online

• Using work processing software

• Using a computer

• Digital career development The course aims to enable you to apply digital skills confidently in personal and business situations to create basic text and documents as well as communicate socially and professionally whilst maintaining safety and security.

Assessment Awarding body: NCFE

This course is delivered via distance learning. You will be shown during induction how to

access your personal learning and assessment account which will contain high quality, online

course materials for this study programme. Designed to enable you to learn independently

and develop your digital skills, this tool will also be the place where you complete and submit

your assessments. You will also be allocated a dedicated tutor who will assess your work

providing feedback and you can contact to guide and support you throughout your studies.

North Tyneside Council Adult Learning Service Course Information Sheet

NCFE CACHE Level 1 Certificate in Digital Skills

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http://www.northtyneside.gov.uk/ala

Course Length Attendance

20 weeks This is a home learning programme but you must attend the induction session. If you require additional support tutorials can be arranged either face to face, over the telephone or by email.

What else do I need to know?

Please note whilst the course is free, there is a £50 withdrawal fee if you leave or are withdrawn from the course without completion.

What could I do next?

You could progress onto other Distance Learning programmes such as:

• Level 2 Certificate in Business Administration

• Level 2 Certificate in Team Leading

• Level 2 Digital Skills for Work Pathways to employment qualifications such as:

• Level 1 Health & Safety for in a construction environment (including CSCS)

• Level 2 Certificate in Supporting Teaching and Learning

• Level 2 Functional Skills in ICT Find all our latest course information at: https://skillsnorthtyneside.org.uk/adult-learning-courses/

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https://skillsnorthtyneside.org.uk/adult-learning-courses/


This qualification is designed for anyone looking who comes into face to face contact with customers and clients

Learners must be aged 19 and over.


Offering clear and accurate information, advice or guidance and knowing what can be shared legally and professionally can greatly improve outcomes for a business or organisation. There are some fundamental rules for successful information sharing and ensuring staff are aware of these is key. By completing this course you will:

• Explore communication techniques

• Study how values, attitudes and beliefs can affect interactions

• Develop interaction and interpersonal skills

• Learn how information, advice or guidance can be explored

• Learn how group interaction can be utilised

• Manage information, including storage and retrieval

• Learn how to comply with the law

Assessment Awarding body: CACHE

This course is delivered via distance learning. You will receive your own study pack, alongside a dedicated tutor who you can contact throughout your studies. Your study packs comprise a set of high quality knowledge workbooks that are designed to help you learn independently through a range of reflective activities. You will also receive assessment booklets in which you can document and demonstrate your achievement of the associated learning outcomes.

Course Length Attendance Up to 14 weeks N/A


Other Distance Learning Programmes such as: - Level 2 Certificate in Common Childhood Illnesses - Level 2 in Understanding Behaviour that challenges. - Level 2 Certificate Children & Young Peoples Mental Health - Level 2 Certificate in Equality & Diversity


NCFE CACHE Level 2 Certificate

in Advice and Guidance



This qualification is designed for anyone looking to develop their understanding of mental health and the problems that can cause mental ill health. Learners must be aged 19 and over. You must attend an Induction session before you can begin your studies.


This qualification is based on 13 Mandatory units. In each topic you will gain an understanding of specific mental health problems such as stress, anxiety, depression, phobias, bio polar disorder, OCD and so on. You will develop an understanding of the topic in relation to the symptoms and experience for the individual, support needs, how the disorder can be managed and treated and the roles and needs of family and friends of the individual.




16 weeks You must attend the Induction session. There will be a drop in workshop half way through your studies if you wish to access this for additional support.


Other Distance Learning Programmes such as:

• Level 2 Certificate in Common Childhood Illnesses

• Level 2 in Understanding Behaviour that challenges.

• Level 2 Certificate Children & Young Peoples Mental Health Standalone qualifications - Level 2 Certificate in Counselling Skills.


NCFE CACHE Level 2 Certificate in Awareness of

Mental Health Problems



The purpose of this qualification is to increase the learner’s knowledge and awareness of the Prevent Duty and safeguarding, including online safety. Learners must be aged 19 and over. You must attend an Induction session before you can begin your studies.

Please note whilst the course is free, there is a £50 withdrawal fee if you chose to withdraw from the course.


By completing the qualification, learners will develop knowledge of safeguarding in an environment where they have a duty of care. This qualification is particularly useful for those working in Education or the Care sector. You will study 3 units:

• Unit 01 Understanding the Prevent Duty

• Unit 02 Understanding Safeguarding

• Unit 03 Understanding Online Safety


This course is delivered via distance learning. You will receive your own study pack, alongside a dedicated tutor who you can contact throughout your studies. Your study packs comprise a set of high quality knowledge workbooks that are designed to help you learn independently through a range of reflective activities. You will also receive an online assessment account where you will document your evidence.


14 weeks You must attend the Induction session. If you require additional support tutorials can be arranged either face to face, over the telephone or by email.




• Level 2 Certificate in Children’s Mental Health Awareness Or Standalone qualifications such as - Level 3 Diploma in Teaching Assistant or Counselling.


NCFE CACHE Level 2 Certificate in Understanding Safeguarding and PREVENT



Learners should be aged 19 and over and seeking to develop their knowledge and understanding of the principles of business administration. This is a home learning course however you must attend an induction session before you can begin your studies.


This qualification provides learners with the knowledge that is required to work in a range of environments in a business administration role. Leaners will know how to carry out administrative tasks such as managing information and supporting events and will be able to apply their knowledge in a variety of industries and job roles. You will learn about the principles of:

• Providing administrative services

• Producing business documents

• Managing information

• Communication in a business environment

• Developing working relationships with colleagues You will also be able to choose two specialist units which are of most relevance and interest to you from a selection including; social media, digital marketing, customer services and archiving.


This course is delivered via distance learning. During induction you will receive your own study pack, alongside a dedicated tutor who you can contact throughout your studies. Your study packs comprise a set of high quality knowledge workbooks that are designed to help you learn independently through a range of reflective activities. You will also be shown how to access your personal online assessment account where you will document your evidence.


NCFE CACHE Level 2 Certificate in Principles of Business

Administration









• Level 1 Certificate in Digital Skills

• Level 2 Certificate in Customers Services

• Level 2 Certificate in Team Leading



• Level 2 Functional Skills in ICT Or an Apprenticeship vacancy with an employer on a standard such as:

• Business Administration

• Customer Service

• Team Leading Find all our latest course information at: https://skillsnorthtyneside.org.uk/adult-learning-courses/

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Learners must be aged 19 and over and looking to increase their knowledge in childhood illnesses. You must attend an Induction session before you can begin your studies.


The purpose of this qualification is to increase learners’ knowledge and understanding of common childhood illnesses to enable them to support the development and wellbeing of the infants and children they support/care for.


This course is delivered via distance learning. You will receive your own study pack, alongside a dedicated tutor who you can contact throughout your studies. Your study packs are comprised of a set of high quality knowledge workbooks that are designed to help you learn independently through a range of reflective activities. You will also receive assessment booklets in which you can document and demonstrate your achievement of the associated learning outcomes.





NCFE CACHE Level 2 Certificate in Common

Childhood Illnesses



Other Distance Learning Programmes such as: - Level 2 Certificate in Children’s Mental Health - Level 2 in Understanding Behaviour that challenges. - Level 2 Certificate in Introducing Caring for Children and Young People

Standalone qualifications: - Level 2 Certificate for Children and Young Peoples workforce - Level 2 Certificate in Supporting Teaching and Learning.

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Learners must be aged 19 and over and looking to increase their knowledge in children and young people mental health. You must attend an Induction session before you can begin your studies.


The purpose of this qualification is to increase learners’ knowledge and awareness of children and young people’s mental health. By completing the qualification, learners will develop knowledge of:

• Children and young people’s mental health in context

• Mental health problems commonly associated with children and young people

• The impact of mental ill-health on children and young people

• Support available to maintain mental wellbeing in children and young people.




14 weeks

You must attend the Induction session. There will be a drop in workshop half way through your studies if you wish to access this for additional support.



NCFE CACHE Level 2 Certificate in Children and

Young Peoples Mental Health



Other Distance Learning Programmes such as: - Level 2 Certificate in Common Childhood Illnesses - Level 2 in Understanding Behaviour that Challenges. - Level 2 Certificate in Introducing Caring for Children and Young People

Standalone qualifications: - Level 2 Certificate for Children and Young Peoples workforce - Level 2 Certificate in Supporting Teaching and Learning.

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This qualification provides both an ideal start in the occupation and supports progression within the sector. It is ideal for customer service professionals who deal with customers through one-off or routine contacts.



In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task. By completing this course you will:

• Learn to deliver excellent customer service

• Increase awareness of understanding and meeting customers’ needs

• Giving a great customer experience

• Learn from feedback and promote products and services



Course Length Attendance Up to 20 weeks N/A


Other Distance Learning Programmes such as: - Level 2 Certificate in Common Childhood Illnesses - Level 2 in Understanding Behaviour that challenges. - Level 2 Certificate Children & Young Peoples Mental Health - Level 2 Certificate in Equality & Diversity - Level 2 Certificate in Advice & Guidance


NCFE CACHE Level 2 Certificate in The Principles of

Customer Service



This qualification is designed for anyone looking to gain an understanding of the different issues affecting equality and diversity in today’s society.



Britain is a culturally diverse nation that respects and values the differences in people. Companies and organisations are legally required to follow a set of practices to ensure discrimination is eradicated and expectations of equality are met. A good understanding of the wide-ranging legislation is essential in creating a workplace that is centred on fairness, dignity and respect. On this course you will:

• Learn the importance of equality and diversity within different contexts

• Gain an understanding of the different issues affecting equality and diversity in today’s society




Up to 20 weeks N/A


Other Distance Learning Programmes such as: - Level 2 Certificate in Common Childhood Illnesses - Level 2 in Understanding Behaviour that challenges. - Level 2 Certificate Children & Young Peoples Mental Health - Level 2 Certificate in Advice & Guidance


NCFE CACHE Level 2 Certificate in Equality and Diversity



Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored. Learners should be aged 19 and over and seeking to develop their knowledge and understanding of the principles of effective team leadership in a range of contexts. This is a home learning course, to support you to develop your knowledge and understanding at your own pace and in your own environment however you must attend an induction session before you can begin your studies.


Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably lead to more effective teamwork and more motivated employees. It is highly sought-after skill for many employers particularly to support career progression and development. During the course you will study:

• Principles of team leading

• Understanding business

• Understanding how to communicate work-related information You will also have the option to choose five of the below topics to personalise your qualification:

• Introduction to coaching

• Introduction to mentoring

• Understanding personal development

• Understanding customers

• Customers service and problem solving

• Effective working relationships with colleagues

• Understanding Health & Safety procedures


This course is delivered via distance learning. During induction you will receive your own study pack, alongside a dedicated tutor who can contact throughout your studies. Your study packs comprise a set of high quality knowledge workbooks that are designed to help you learn independently through a range of reflective activities. You will also be shown how to access your personal online assessment account where you will document your evidence.


NCFE CACHE Level 2 Certificate in Principles of Team Leading









• Level 1 Certificate in Digital Skills

• Level 2 Certificate in Customer Services

• Level 2 Certificate in Business Admin



• Level 2 Diploma for the Early Years Educator

• Level 2 Functional Skills in ICT Or an apprenticeship vacancy with an employer on a standard such as:

• Business Administration

• Customer Service

• Team Leading Find all out latest course information at: https://skillsnorthtyneside.org.uk/adult-learning-courses/

Page 2 of 2



This qualification aims to develop learners’ understanding of autism and the principles of supporting individuals with autism - covering the person-centred approach and influence of positive communication methods, how to support positive behaviour, and how individuals with autism can be supported to live healthy and fulfilled lives.


You must attend an Induction session before you can begin your studies.



To be awarded the Level 2 Certificate in Understanding Autism, learners are required to successfully complete 6 mandatory units:

• Unit 01 Introduction to autism • Unit 02 Using a person-centred approach to support individuals with autism • Unit 03 Communication and social interaction in individuals with autism • Unit 04 Sensory processing, perception and cognition in individuals with autism • Unit 05 Supporting positive behaviour in individuals with autism • Unit 06 Supporting individuals with autism to live healthy and fulfilled lives








• Level 2 Certificate Children & Young People’s Mental Health Or Standalone qualifications such as - Level 2 Certificate in Counseling Skills.


NCFE CACHE Level 2 Certificate in Understanding Autism



Learners must be aged 19 and over and looking to increase their knowledge in understanding behaviour that challenges You must attend an Induction session before you can begin your studies.


This qualification is designed to increase learners’ awareness and understanding of behaviour that challenges and its effects. By completing the qualification, learners will develop in-depth knowledge of behaviour that challenges which could support progression onto other appropriate qualifications and into relevant employment in the health and social care sector. It could be useful to learners working in education settings.




14 weeks

You must attend the Induction session. There will be a drop in workshop half way through your studies if you wish to access this for additional support.


Other Distance Learning Programmes such as: - Level 2 Certificate in Common Childhood Illnesses - Level 2 in Children and Young Peoples Mental Health - Level 2 Certificate in Introducing Caring for Children and Young People

Standalone qualifications:

- Level 2 Certificate for Children and Young Peoples workforce - Level 2 Certificate in Supporting Teaching and Learning. - Level 2 Certificate in Counseling Skills.


NCFE CACHE Level 2 Certificate in Understanding

Behaviour that Challenges



This qualification will be suitable for teaching staff, care staff or anyone looking to build their knowledge of dyslexia and other learning difficulties. Learners must be aged 19 and over. You must attend an Induction session before you can begin your studies.



This qualification aims to give learners knowledge of different Specific Learning Difficulties, how they are diagnosed and how individuals can be supported. The qualification can be used by a wide range of learners looking to improve their knowledge and awareness in this subject area.








• Level 2 Certificate in Mental Health Awareness Or Standalone qualifications such as - Level 2 Certificate in Counselling Skills.


NCFE CACHE Level 2 Certificate in Understanding

Specific Learning Difficulties



Learners must be aged 19 and over and looking to increase their knowledge in caring for children. You must attend an Induction session before you can begin your studies.


This qualification provides an opportunity to study a range of topics from three main areas: child care and education, babysitting and parenting responsibilities.







- Level 2 Certificate in Common Childhood Illnesses - Level 2 in Understanding Behaviour that challenges. - Level 2 Certificate Children & Young Peoples Mental Health

Standalone qualifications:

- Level 2 Certificate for Children and Young Peoples workforce - Level 2 Certificate in Supporting Teaching and Learning. - Level 2 Certificate in Counseling Skills.


NCFE CACHE Level 2 Certificate Introducing Caring for Children

and Young People


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