course details lecturer information … · facultad de ciencias del trabajo 2018/19 year course...
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FACULTAD DE CIENCIAS DEL TRABAJO 2018/19 Year
COURSE DESCRIPTION
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2018/19 Year
COURSE DETAILS
Title (of the course): INFORMÁTICA PARA LA GESTIÓN TURÍSTICA
Code: 101716
Degree/Master: GRADO DE TURISMO Year: 3
Name of the module to which it belongs:
Field: INFORMÁTICA PARA LA GESTIÓNTURÍSTICA
Character: OBLIGATORIA Duration: FIRST TERM
ECTS Credits: 6 Classroom hours: 60
Face-to-face classroom percentage: 40% Study hours: 90
Online platform: Moodle
LECTURER INFORMATION
Name: YEGUAS BOLÍVAR, ENRIQUE (Coordinator)
Faculty: ESCUELA POLITÉCNICA SUPERIOR
Department: INFORMÁTICA Y ANÁLISIS NUMÉRICO
Area: CIENCIA DE LA COMPUTACIÓN E INTELIGENCIA ARTIFICIAL
Office location: CAMPUS DE RABANALES. EDIFICIO C3. PLANTA BAJA
E-Mail: [email protected] Phone: 957212289
URL web: http://www.uco.es/users/in1yeboe/
PREREQUISITES AND RECOMMENDATIONS
Prerequisites established in the study plan
None.
Recommendations
None specified.
INTENDED LEARNING OUTCOMES
CB1 Developing the ability to analyse and summarise
CB2 Demonstrating the ability to organise yourself and plan
CB3 Written and oral communication in Spanish
CB4 Being able to work as a team
CB5 Developing skills in interpersonal relationships
CB6 Demonstrating critical thinking
CB7 Developing autonomous learning
CB8 To acquire skills and an ethical commitment to contribute to creating a fairer and more respectful society with regards basic
human rights.
CB9 To acquire knowledge and skills which will allow the student to be able to successfully undertake postgraduate study.
CU2 Improving user-level skills in ICT
CE7 To select, analyse, manage, interpret and summarise information linked to the tourist sector.
OBJECTIVES
FACULTAD DE CIENCIAS DEL TRABAJO 2018/19 Year
COURSE DESCRIPTION
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This course is designed for students who have not used a Computer Reservation System (CRS) or have basic knowledge about the travel industry.
The objective of the course is to provide a high standard of knowledge and experience in order for the participants to receive the basic notions of a
Global Distribution System (GDS). The course covers the essential knowledge used primarily by students of travel systems, employees of travel
agencies, and retail travel counsellors, while using a Global Distribution System.
Upon completion of this course, participants will be able to:
- Operate in a standard Global Distribution System (GDS) platform environment.
- Encode and Decode cities, airports, countries, states, airlines and equipments.
- Use convertion functions.
- Display general information in the GDS Information System.
- Display airline availability, schedules and timetables.
- Book, waitlist and cancel airline reservations.
- Construct a Passenger Name Record.
- Retrieve and modify Passenger Name Record information.
- Issue an itinerary.
CONTENT
1. Theory contents
Module I: Computer Reservation Systems and Global Distribution Systems.
- History and evolution.
- Appearance.
- Implementation.
Module II: Encoding and Decoding.
- Types of codes.
- Locations and sub-locations.
- Countries and states.
- Equipments.
- Hotel chains.
- Car rental companies.
Module III: Airline systems: reservations management.
- Neutrality principle.
- Availability displays.
- Modifying availability.
- Direct access.
- Flight information.
- Access levels.
- Marketing agreements between airlines.
Module IV: Passenger Name Record (PNR).
- Compulsory and optional elements.
- Name element.
- Itinerary element.
- Air segments. Information segments.
- Contact element.
- Ticketing element.
- Received-from element.
- End of transaction.
- Cancelling elements.
- Retrieving PNRs.
- OSI elements.
- SSR elements.
Module V: Convertion and calculation functions.
- Convertion functions.
- Calculation functions.
- Time zones.
2. Practical contents
Global Distribution System Simulator:
Practice 1. Encoding and Decoding.
Practice 2. Flights availability (I, II, III).
Practice 3. Reservations (I, II, III).
Practice 4. Passenger Name Record (I, II, III, IV, V, VI).
FACULTAD DE CIENCIAS DEL TRABAJO 2018/19 Year
COURSE DESCRIPTION
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@univcordoba
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2018/19 Year
METHODOLOGY
Methodological adaptations for part-time students and students with disabilities and special educational needs
The Global Distribution System Simulation software will be available to be downloaded and installed in a common and accesible platform. A
tutorial will be available to explain the detailed instructions to make it work properly.
Face-to-face activities
Activity Large group Medium group Total
Assessment activities 2 - 2
Case study 13 - 13
Lab practice - 15 15
Lectures 20 - 20
Workshop 10 - 10
Total hours: 45 15 60
Off-site activities
Activity Total
Activities 30
Analysis 10
Exercises 20
Information search 10
Self-study 20
Total hours: 90
WORK MATERIALS FOR STUDENTS
Case studies - Moodle
Dossier - Moodle
Exercises and activities - Moodle
Coursebook - Moodle
FACULTAD DE CIENCIAS DEL TRABAJO 2018/19 Year
COURSE DESCRIPTION
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2018/19 Year
EVALUATION
Intended learnig outcomes
Tools
Problem solving
Real and/or simulated
tasks Short answer tests
CB1 x x x
CB2 x
CB3 x
CB4 x
CB5 x
CB6 x
CB7 x x x
CB8 x
CB9 x
CE7 x x x
CU2 x x x
Total (100%) 20% 20% 60%
Minimum grade.(*) 5 5 5
(*) Minimum grade necessary to pass the course
�Valora la asistencia?: No
General clarifications on instruments for evaluation:
The evaluation consists of three different instruments:
- Simulation: the student must complete different lessons in a Global Distribution System Simulator software. Each completed lesson has a value
of 0.15, with all lessons completed having a value of 2 points (20% of global mark). At least seven lessons must be completed in order to add the
mark to that obtained in the other two instruments. The simulator downloaded and installed by the student, including the different lessons
completed, must be submitted through Moodle the last month of the course.
- Short answers test: the student must answer case study questions corresponding to different scenarios in a Global Distribution System
(encoding/decoding, reservations management, air system, passenger name record). At least half of the questions must be answered appropiately.
- Problems solving: consists of two different types of problems including orders sequence and time zones. At least half of the problems must be
solved appropiately.
Clarifications on the methodology for part-time students and students with disabilities and special educational needs:
The evaluation consists of the same instruments: Simulation, Short answers test and Problems solving.
Qualifying criteria for obtaining honors: >= 9.5
BIBLIOGRAPHY
1. Basic Bibliography:
-Amadeus, http://www.amadeus.com/, 2018.
-Expert blog, Amadeus, http://www.elblogdelexperto.com/ (Español), http://www.amadeus.com/blog/ (English), 2018.
-Sabre, An innovative technology company, http://www.sabre.com, 2018.
-International Air Transport Association (IATA), http://www.iata.org, 2018.
-Manual Amadeus Selling Platform (en fascículos). Revista SAVIA, http://www.revistasavia.com/hemeroteca/, desde Marzo de 2013 hasta Marzo
de 2014 (Español).
-A. Guevara, et. al., "Sistemas Informáticos aplicados al Turismo", Ed. Pirámide, 2015, (Español).
FACULTAD DE CIENCIAS DEL TRABAJO 2018/19 Year
COURSE DESCRIPTION
www.uco.es
facebook.com/universidadcordoba
@univcordoba
INFORMACIÓN SOBRE TITULACIONES
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2018/19 Year
2. Further reading:
- O. Daramola, "Recommendation Services in E-Tourism Systems - A Product Line Approach: A Software Product Line Approach to
Ontology-based Recommendation in E-Tourism Systems", VDM Verlag Dr. Müller, 2010.
- A. Fernández Casado, "Manual práctico de dirección de hoteles, marketing y ventas online en el siglo XXI", La Cátedra Hotelera, 2014.
(Español)
- L. Joyanes Aguilar, "Big Data", MARCOMBO, 2013.
- K. C. Laudon, C. Guercio Traver, "E-Commerce: Business, Technology, Society", Pearson, 2016.
- F. Macia Domene, J. Gosende Grela, "MARKETING ONLINE: ESTRATEGIAS PARA GANAR CLIENTES EN INTERNET", ANAYA
MULTIMEDIA, 2010. (Español)
- T. Matsuo, K. Hashimoto, H. Iwamoto, "Tourism Informatics: Towards Novel Knowledge Based Approaches", Intelligent Systems Reference
Library, Springer, 2015.
- L. Miltiadis et al., "Digital Culture and E-Tourism: Technologies, Applications and Management Approaches", IGI Global, 2010.
- E. Press, R. Mintzer, "Start Your Own Travel Business: Cruises, Adventure Travel, Tours, Senior Travel", Entrepreneur Magazine's, 2012.
- G. B. Shelly et al., "Introduction to Computers", 8th edition, Course Technology, Cengage Learning, 2010.
- G. B. Shelly, M. Frydenberg, "Web 2.0. Concepts and Applications", Course Technology, Cengage Learning, 2011.
- B. Stangl, J. Pesonen, "Information and Communication Technologies in Tourism 2018", Proceedings of the International Conference in
Jönköping, Sweden, January 24-26, Springer, 2018.
- A. Svensson, G. Frendberg, "Lookers and Bookers: A study of booking behavior and the consumer decision process within e-tourism", LAP
LAMBERT Academic Publishing, 2011.
- F. Wempen, "Computing Fundamentals: Introduction to Computers", Wiley, 2015.
- R. White, "How Computers Work: The Evolution of Technology", 10th edition, 2015.
COORDINATION CRITERIA
- Common evaluation criteria
- Common learning outcomes
- Joint activities: lectures, seminars, visits ...
SCHEDULE
Period
Activity
Comments
Assessment
activities Case study Lab practice Lectures Workshop
1# Fortnight 0 2 2 3 1 Module I. Practices 1, 2.
2# Fortnight 0 2 2 3 1 Module II. Practice 2.
3# Fortnight 0 2 2 3 1 Module III. Practice 3.
4# Fortnight 0 2 2 3 1 Module III. Practices 3, 4.
5# Fortnight 0 2 2 3 1 Module IV. Practice 4.
6# Fortnight 0 2 2 3 1 Module IV. Practice 4.
7# Fortnight 0 1 3 2 2 Module V. Practice 4.
8# Fortnight 2 0 0 0 2 Review and Evaluation.
Total hours: 2 13 15 20 10
The methodological strategies and the evaluation system contemplated in this Course Description will be adapted according to
the needs presented by students with disabilities and special educational needs in the cases that are required.