counter fraud lessons learned from the floods the contractor perspective neal courtney managing...
TRANSCRIPT
![Page 1: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/1.jpg)
Counter Fraud Lessons Learned from the Floods
The Contractor Perspective
Neal CourtneyManaging Director BELFOR (UK)
![Page 2: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/2.jpg)
The Contractor Perspective
• Policyholders– Deliberate or a “learning curve”?
• Surge Situations– Leakage or Inexperience?
• Insurers– Service requirements from Contractors– Learning from the 2007 extended Surge
![Page 3: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/3.jpg)
The Contractor Perspective
• Contractors– How can they help further– How can Technology help the industry
![Page 4: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/4.jpg)
PolicyholdersDeliberate or a “learning curve”?
![Page 5: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/5.jpg)
![Page 6: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/6.jpg)
![Page 7: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/7.jpg)
Surge SituationsLeakage or Inexperience?
![Page 8: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/8.jpg)
![Page 9: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/9.jpg)
What appear to be non recoverable structural items
![Page 10: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/10.jpg)
Can be often be restored
![Page 11: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/11.jpg)
But if left for as little as 48 hours...
![Page 12: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/12.jpg)
![Page 13: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/13.jpg)
Building structure
Age of building
Foundations
Alterations/Additions
Air movement in the building
Insulation
Safety
Type of water
Amount of water
Length of time water present
Water table
Local environment
Weather
Season
Factors that affect drying
![Page 14: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/14.jpg)
The Contractor Perspective
• Insurers– Service requirements from Contractors– Learning from the 2007 extended Surge
• Contractors– How can they help further– How can Technology help the industry
![Page 15: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/15.jpg)
A strategy that implements all three factors is essential for economic and efficient drying.
Correct drying is a science, not guess work.
Balanced Drying
![Page 16: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/16.jpg)
Advances in the distribution of air flow help with structural drying.
![Page 17: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/17.jpg)
These dehumidifiers incorporate a pump out unit which removes the need for emptying drip trays and buckets, allowing for less customer/technician input.
Factors that affect drying
![Page 18: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/18.jpg)
Site Connectivity
![Page 19: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/19.jpg)
Most current monitoring of building drying requires regular site visits
Current Drying Monitoring
![Page 20: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/20.jpg)
Remote Control and Monitoring for optimised drying times
New Technology Monitoring
![Page 21: Counter Fraud Lessons Learned from the Floods The Contractor Perspective Neal Courtney Managing Director BELFOR (UK)](https://reader035.vdocuments.site/reader035/viewer/2022070414/5697c0231a28abf838cd418a/html5/thumbnails/21.jpg)
Thank You
The Contractor Perspective