8/13/2019 Corrective Action Guide

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Quick Guide to Corrective ActionA good Corrective Action should:

Already be implemented Include documentation (for training, work orders, etc) Address the root cause of the problem Should not be written in future tense

What is?Corrective Action: Action taken to prevent recurrence and eliminate the root cause of a detected nonconformity(-iesNonconformance: Condition in which one or more characteristics do not conform to requirements.Root cause: Underlying reason or cause for a nonconformance.

The Good, the Bad, the Ugly some examples to help explain what is requiredBAD Corrective Action What is lacking? GOOD Corrective Action

During machining process, operatorsshould ask if they see something differentor odd about sales order instead ofignoring or assuming order is correct.

No training implemented.No training documentation.Nothing to indicate thatInvestigator has completedthe Corrective Action.

Operators have been instructed to clarifysales orders if they are not clear beforecommencing work. Training was performedon December 18, 2006 to all operators at xxfacility. See attached training document.

Part should not be used and Engineeringshould look at the drawing to correct it soit wont happen again.

No ZE created.Drawing not corrected.No explanation / detail.Future tense.

ZE ###### has been created and completed,revising Drawing X-###### to clarify thedesired machining and thus reduce thepossibility of incorrect parts.

At several stages, the XXX defect wasmissed. We will remind the Operators tobe more careful. There may be a problemwith the gages.

No training implemented.No training documentation.No ZE created.Open ended suggestions orrecommendations are notconsidered correctiveaction.

Training held on December 18, 2006 withXXX machine shop, inspection, and assemblyfloor personnel to watch for XXX defects. Seattached training document. ZE ###### hasbeen created and Engineering in location isworking on designing specific gages for newproduction, etc and for multiple sizes.

Recommend that a new test procedure bewritten and that the procedure will bealright with customer before release.

No action taken.No training.Written in future tense.This is a suggestion /recommendation, not acorrective action.

A special test procedure (X-#######) wascreated and approved by XXXX and XXXX toverify that all part ###s would effect a sealprior to shipment. This test procedure wasimplemented December 18, 2006. Trainingwas completed the same day. See attacheddocumentation.

December 18, 2006 J. Colvard