“Tenacity With Tact”

A revenue management enterprise

exclusively dedicated to the

Healthcare Provider

• No Retail

• No Commercial

• No Departments

• All Medical - All the time

Corpra Care is a Pre-emptive revenue recovery-

generating firm

Effective follow-up using Mail, Dialer & Collection / Billing Management Software with the Applied Emphasisin Telephone Contact and Verbal contacts.

Saturday and *evening calling / contact sessions

“Tenacity with Tact” is our company motto and base philosophy that we apply to all phases of our business.

“Pro-active” rather than “Re-active”.

Low Employment Turnover

Because of Corpra Care’s non-aggressive and positive

reinforcement to it’s associates, we are fortunate to experience low employment turn-over throughout our 23 year history.

What does that mean for you, your facility, and your patient population?

Enhanced customer service – To you and your patients Reduced Complaints Accustom to Provider’s Policies Stabilized Month to Month Results Personalized approach to your accounts.

Corpra Care is transparent

How we do our job will not be secretive,nor a mystery.

We promote continuous feedback loops and “open lines” of communication.

Our efforts are always open for review.

We are pro-active and will keep you informed and updated of any issues that might arise.

Clarified work rules – work rules in writing

We welcome and promote the provider’s input on how the work is approached.

We are prepared to work your accounts your way.

Account notation can include providers system.

Proficiency in our industry

23rd year in operation Over 200 Providers Served, all types and specialties Early-Out (with the emphasis in customer service)

Self-pay (including pre-bad debt)

Bad Debt (with or without credit bureau referral)

Insurance Follow-up (Follow-up-re-filing & Appealing)

Post Medicare Remittance (self pays and secondary)

Payment Arrangement Management (extended payment plans)

Financial Class Clean-ups MVA / Personal Injury Sensitive “Fishing” Projects Eligibility

Logistics & EffortCorpra Care is tenacious in the approach to the installation and working of

accounts referred: Accounts are set up for scoring and prioritizing work effort

― Upon receipt of accounts CCI installs work & within 24 hours the 1st letter is released.― Collectors receive the work within 36 hours of work installed for telephone contact.― Accounts are set up for campaign runs within 48 hours of letters being released― Accounts are generally worked for about 90-180 days before cancelled for final remedy, unless

otherwise specified by Provider.

Collectors work accounts in the following queue:– New Business– Broken Promises– Insurance Pending– Follow-up– Active– Night / Saturday (run separately on late nights & Saturdays).– Collectors receive the “company” mix of accounts referred from all clients.

Corpra Care’s account management include:– Software (Tiger CDS) ability “campaigning” by age, client, account status, last contact, last

payment.– Dialer “Runs” by age, client, account status, last contact, last payment.– Corpra Care employs small balance (<300.00) & PPA (partial payment arrangements) “live”

collectors to actively work small balance accounts.

Corpra Care takes a balance in full approach. However our healthcare collector will accept and set PPA in a professional expeditious manor that will reflect the desired image of the Medical Provider.

The Following cell is an example on how we plan our referred work

“A goal without a plan is just a wish”

Sun Mon Tue Wed Thu Fri Sat

1

Baylor Anesthesiology /

Neurology

2

All Collectors Saturday / Night

queue

3 4Late Night

All Collectors Wadley / Brazosport

WNJ

5ADC

Citizens / North Bay

6

GSMC River Oaks

UT

7M. Jacob

Travis Surgery Baptist Beaumont

Orange

8ADC

GSMC Citizens

9

10 11

Citizens WNJ

12

All Doctors

13

Yoakum WNJ

14

Sadler ADC Small Balance

15

River Oaks

16ADC

All Collectors Saturday / Night

17 18

WNJ UT

19ADC

Baptist Beaumont Orange & Yoakum

20

Wadley UT

21

Leake River Oaks ADC

22

Sadler

23

24 25Merry Christmas!

Corpra Care closed in observance of

Christmas

26

ADC PTP

27

PTP

28

PTP

29

PTP

30

Volunteer Day for check writers /

Immediate payers

31

December

C L O S E O U T

“Plan its work and works it’s plan”

Please Note: Late / Saturday do change in accordance to the following: Sporting Events (Monday & Thursday Night Football / College Games / Playoffs / highly rated TV shows &

miniseries / Political Events

Goal: $ 26 Mail Days $ Per Day

Our Business

• Hospitals – Profit / Non - For Profit / Government / Church)– Acute / Long term Rehab / Psychiatric / Geriatric - Nursing

• Physicians - All specialties and Disciplines

• Clinics - Multi specialty / Service

• Surgery Centers

• MRI / Radiology

• EMS

• DME0

100

200

300

400

500

600

700

800

900

Total EO BDPlacements in Dollars

9/05

Performance

Percent Recovery Dollar recovery in millions

Our proven success is derived from 23 years of actual dollar and percent recoveries from the same entity:

Corpra Care, Inc.Healthcare Revenue Management since 1990

Exceptional Customer Service “ECS” / Collection Seminar

Exceptional Customer Service “ECS” / Collection Seminar Providing instruction through motivation and role play on the collection of

deductible, co-pays, and any self-pay dollars at time of service or scheduling of service. Enhancing collection techniques, self-confidence while pracvticing“exceptional” customer service through motivation and "role-playing“. The seminars are for any patient contact or access point personnel including but not limited to: Scheduling Registration Admissions ER / ED Billing / Collections / Insurance

Each session is presented in a brisk and stimulating (45 min to 1 hour max) fashion; partly designed to get your associates on the "floor" or the "phone" to put into practice their skills for an immediate impact.

Best presented as a set of seminar sessions, depending on the number of personnel; then routinely return for follow-up sessions for as long as it takes or the client feels there is a need, such as new employees and re-training.

Seminars will compliment your internal financial policy and procedures to ensure your desired image in the community is maintained.

As always: This valued added service is at no cost to our clients.

Client Sampling

Good Shepherd Health System

University General Hospital

Chambers Heath System

Bellville General Hospital

Columbus Community Hospital

Matagorda Regional Medical Center

Corpra Care is Experienced and Qualified.

Corpra Care is Progressive, and Agile.

Corpra Care is Judicious, Prudent, and Vigilant.

“Tenacity with Tact”