Corporate Social Responsibility Report 2012 – 2013

Health and Safety People CommunityEnvironment

Our values

BBA Aviation is a leading global aviation services and aftermarket support provider

IntegrityWe earn the trust and respect of our stakeholders with honesty, fairness, openness and by honouring our commitments.

ResponsibilityWe are committed to managing our impact on, and contributing positively to, society and the environment.

PerformanceWe focus on delivery of long-term and sustainable value, continuous improvement and reliability.

PeopleWe are committed to investing in and empowering our people through training and education and to providing them with opportunities for rewarding careers.

ServiceWe strive continually to anticipate customer needs, exceeding their expectations.

SafetyWe are dedicated to safety and security, the elimination of hazards and protecting people, property and our environment.

IntegrityResponsibility

Safety

Service

Performance

People

What we doOur Flight Support division provides specialist on-airport support services to the owners and operators of business and commercial aircraft. Our Aftermarket Services and Systems division services and supports engines and aerospace components, sub-systems and systems.

Our visionTo be a dynamic, world class supplier to the global aerospace industry, continuously delivering exceptional performance.

Our missionTo grow exceptional long-term sustainable value through:

• Exceeding customer expectations and competitor offerings;• Continuously improving market-leading and innovative businesses;• Working together for greater gain;• Being an employer of choice for empowered individuals in a safe

and sustainable environment;• Always behaving with integrity and respect.

1

Introduction Corporate Social Responsibility is embedded in BBA Aviation’s vision, mission and values and is fundamental to our objective of delivering exceptional, long-term sustainable value for all our stakeholders. Every day our people put our values into action with pride, performing services for customers safely, responsibly and with integrity.

This is our seventh CSR Report as BBA Aviation plc. It describes the approach we take to behaving responsibly and sustainably throughout the Group and uses a selection of projects and activities on the ground to illustrate the progress we are making in our four key areas of CSR: Health and Safety, People, Environment and Community.

Contents01 Introduction and contents02 BBA Aviation at a glance04 Welcome05 Key Performance Indicators06 Aligned approach07 Charitable giving programme

08 Health and Safety 10 People12 Environment14 Community

16 External measures About our data External verification Accreditations Committee members

17 Guide to acronyms Thanks

2

BBA Aviation at a glanceOver 220 locations worldwideOver 12,000 employees worldwide

Flight SupportSignature Flight Support is the world’s largest and market- leading fixed base operation (FBO) and distribution network for business aviation services with more than 115 locations in the USA, Europe, South America, Africa and Asia. It provides high-quality, full service support for business and general aviation (B&GA) travel including fuelling, hangar and office rentals, ground handling, maintenance and a wide range of crew and passenger amenities at strategic domestic and international locations.

ASIG is a global provider of ground, fuel and airport facility services to airlines, airports, oil companies and industry partners in the commercial aviation sector. ASIG’s highly qualified aviation service professionals safely handle millions of flights annually across a network of more than 80 airports in North America, Central America, Europe and Asia.

Aftermarket Services and Systems Our Engine Repair & Overhaul (ERO) businesses are leading independent engine service providers to the B&GA market. Together, our ERO businesses have strong and established relationships with major engine OEMs and are authorised to work on 80% of engines in the B&GA fleet.

Legacy Support is the leading provider of high-quality, cost effective extended life solutions to major aerospace OEMs and airframe operators in the continuing support of maturing aerospace platforms.

APPH is a niche landing gear and hydraulic sub-systems manufacturer, designing, engineering, manufacturing and supporting systems and sub-systems for original equipment and aftermarket applications.

South America

13Employees

North America, Caribbean and Central America

9,231Employees

3

2012 Key Markets Revenue Split

*Locations include minority interest locations. Location data as at 31 July 2013. Employee data as at 30 June 2013

6% Military Aviation

27%Commercial Aviation

67%Business & General Aviation

2,873Employees

44Employees

Europe

Asia

Location key

Flight Support Signature Flight Support ASIG Signature Flight Support + ASIG

Aftermarket Services Engine Repair & Overhaul Legacy Support

APPH

Africa

17Employees

4

Welcome This report gives us the opportunity to share information about the breadth of CSR activities at BBA Aviation and to congratulate our employees on their commitment to and efforts in this area.

I am very pleased to introduce our 2012-13 CSR Report which covers the period July 2012 to June 2013. CSR is a fundamental part of BBA Aviation’s business model and a driver of our success. It is embedded in our vision, mission and values and is something that is promoted throughout the Group every day – through our management processes and practices, in our communications with employees, as part of training and development, and in the way we behave. Our aim is to achieve continuous improvement in all aspects of CSR every year. We apply stretching health and safety and environmental targets to each of our businesses down to site level and have formal frameworks and policies in place that guide behaviour in important areas such as business ethics and equal opportunities. BBA Aviation's CSR Steering Committee - comprising members from both of our divisions and from the Group HR and Health, Safety and Environment functions - meets regularly to generate new ideas and to share best practice across the Group. We have also recently launched a cross-divisional Safety Steering Committee to provide co-ordinated leadership for health and safety matters. Our businesses can learn a lot from each other and we encourage working together whenever possible. BBA Aviation’s health and safety performance continues to improve year on year. Our Group Recordable Incident Rate (RIR) at the end of July 2013 was 3.00 and 172 of our 243 reporting locations achieved zero recordable incidents in the first half of the year. BBA Aviation has delivered continuous improvement in these metrics for the last seven years as we work towards achieving a world class safety culture. Our Health and Safety progress, and successes in our three other key areas of CSR, People, Environment and Community, are described on the following pages. I would like to thank all of our employees for their hard work. Every initiative, idea or project, however small, contributes to the whole and we encourage them all to continue their efforts in the coming years.

Simon PryceGroup Chief Executive

Simon Pryce Group Chief Executive

APPH

All five APPH reporting sites have achieved a year with no recordable incidents.

Legacy Support

Electricity usage at Ontic Chatsworth fell by 7.1% in 2012 versus 2011, despite a 3.1% increase in hours worked.

ASIG

ASIG’s European operations achieved a record nine awards under the 2013 Shell Aviation Goal Zero Awards scheme.

Signature

35 Signature locations have achieved over 1,000 days without a recordable incident.

ERO

Volunteer hours at ERO in the US increased by 40% between July 2012 and June 2013 versus the previous year.

Flight Support

Aftermarket Services

5

Environment Units 2012 2011 2010 2009 2008

Electricity KiloWattHr/ Consumption $m revenue 51,829 55,188 66,621 71,926 58,689

Greenhouse Gas Tonnes/ (GHG) Emissions $m revenue 57.25 61.83* 75.31 81.42 57.71

Water Thousand litres/ Consumption $m revenue 182 196 213 244 192

BBA Aviation Key Performance Indicators

Health and SafetyBBA Aviation facilities use Recordable Incident Rate (RIR) as their primary health and safety performance metric. RIR measures the number of full time employees out of every 100 that sustain a recordable injury or illness. BBA Aviation has 243 reporting locations. This includes seven ‘head office’ locations.

EnvironmentThe table below shows the trends over the past five years in the Group’s environmental KPIs which are normalised for comparison purposes to dollars of revenue. We use the services of an external consultant to review BBA Aviation’s process for collecting and consolidating this data and are preparing for the future implementation of mandatory greenhouse gas emissions reporting.

21 65430

2012

3.082011

3.252010

4.182009

4.902008

2013

3.04

3.00 (YTD 31 July 2013)

BBA Aviation’s RIR

4020 12010080600 160 180140

2012

1342011

1242010

1152009

1012008

2013

160

172 (H1)

Number of locations achieving zero RIR

Revenue $m 2,178.9 2,136.7 1,833.7 1,686.1 2,138.8

*2011 GHG figure revised to reflect 2012 reporting guidelines

6 Approved by the Board of BBA Aviation plc: 31 July 2013

Aligned approachThrough the publication and dissemination of a formal Approach to Corporate Social Responsibility document we aim to create an environment in which CSR is a priority for all employees and ensure that our approach to matters in this area is clear and aligned across the Group.

BBA Aviation’s Approach to Corporate Social ResponsibilityCorporate Social Responsibility is incorporated within BBA Aviation’s vision, mission, values and goals and is core to the way we do business. Through realising our vision to be a dynamic world class supplier to the global aerospace industry, continuously delivering exceptional performance, we aim to deliver sustainable value creation in our business for all our stakeholders, benefiting local communities with employment and career development opportunities within our operations. Sustainability requires us to manage our impact on, and contribute positively to, society and the environment and we do this by taking a responsible approach to the operation of our companies and the conduct of our employees.

1 Business Ethics, Engagement & Transparency – We are committed to – running our business with integrity – conducting our operations in compliance with national legislation in

the countries where they are located – benchmarking ourselves against best practice standards in our industries

and seeking to pursue a best practice approach wherever practical – We seek to understand the priorities of our stakeholders and listen

to their feedback – We will report clearly and annually 2 Employees – We value the diversity of our employees and promote an inclusive

environment, recognising the importance of equality of opportunity – We support employees through training and development, encouraging

them to expand their capabilities and realise their potential 3 Health and Safety – We are committed to achieving a working environment which is

safe, secure and which supports healthy lifestyles – We will aim to pursue, achieve and promote best practices on

Health and Safety specific to the aviation industry

4 Environment – We will manage, and strive to reduce, our environmental impact through

the more efficient use of the resources our businesses consume – We will support innovative developments in technologies that support

our business objectives and can offer environmental, community and social benefits

5 Human rights– We respect the principles of the Universal Declaration of Human Rights

and the International Labour Organization core conventions and are guided by their provisions in the conduct of our business

6 Suppliers – We will encourage the application of our Approach to Corporate Social

Responsibility by our suppliers 7 Customers – We will work with our customers in striving to deliver Corporate Social

Responsibility objectives and sustainability in the aviation sector 8 Community – We will identify opportunities to benefit local communities where

we operate through community involvement and charitable giving

Implementation We will assess and manage our key Corporate Social Responsibility risks and identify and plan the realisation of our key Corporate Social Responsibility opportunities, setting annual targets and long-term objectives at a local and corporate level, focusing on priority issues.

Compliance Compliance with this approach will be treated in the same manner as compliance with other BBA Aviation-wide guidelines. All Managing Directors will be required to sign a disclosure statement twice each year (mid-year and year-end) acknowledging their receipt of a copy of the approach; their dissemination of the document to their direct reports; and their disclosure of any known violations of the approach, to the extent not previously reported. Compliance with this approach will be the subject of review as part of the BBA Aviation Internal Audit Programme.

7

Charitable giving programmeBBA Aviation’s charitable giving programme is designed to complement and enhance the many fundraising and community activities undertaken by BBA Aviation employees around the world. Since its launch in 2010, the programme has made donations totalling more than $700,000.

Twenty donations were made by the programme between July 2012 and June 2013 to organisations with strong local connections to BBA Aviation sites and to organisations in the aviation, engineering or education sectors.

Signature Teterboro $20,000 to Aviation Hall of Fame & Museum of New Jersey (AHOF) AHOF is dedicated to preserving and teaching the history of human flight and aims to give local young people the opportunity to learn about aviation and space. Signature’s donation is being used to improve exhibitions at the museum and upgrade IT systems to enable the museum to deliver more educational activities.

ASIG Philadelphia $15,000 to the HEADstrong FoundationThe HEADstrong Foundation raises awareness and funds for blood cancer research and supports those affected by the illness. ASIG’s donation will be used by the Foundation to support young adults suffering from blood cancer and the families of patients.

Signature Cape Town £5,000 to Ikamva LabantuIkamva Labantu’s core objective is to protect and nurture the most vulnerable members of communities in Cape Town. Signature’s donation has been used to purchase safety equipment for the organisation’s new roadside safety site which trains children in road safety.

APPH Runcorn MRO £10,000 for North West Air AmbulanceThe North West Air Ambulance is an emergency air ambulance service covering the North West of the UK. APPH’s donation has contributed to the cost of purchasing defibrillators and suction units. See page 14 of this report for more information about APPH’s relationship with this charity.

Signature Chicago $20,000 to The Chicago "DODO" Chapter of Tuskegee Airmen Inc.

Signature Heraklion, Greece €12,000 to ZOODOHOS PIGI (The Fountain of Life)

Signature Glasgow £5,000 to the Yorkhill Children's Foundation

Signature Morristown $20,000 to the Lower Eastside Girls Club of New York

Signature Koropi, Greece €10,000 to The Smile of the Child

Signature Bradley $10,000 to the New England Air Museum

Signature Kansas City $16,000 to the TWA Museum

H+S Aviation £10,000 to the Rachel Madocks School 'Eagle Appeal’ fund

Signature Shannon, Ireland €5,000 to The Children's Medical and Research Foundation at Our Lady's Children's Hospital, Crumlin

Signature Gatwick £3,246 to Chestnut Tree House

International Governor Services $5,000 to A Precious Child

ASIG Melbourne, Florida £10,000 to the Special Olympics Brevard County

ASIG Bradley $5,000 to Bradley Family Day

Signature Head Office Orlando $10,000 to Wings Over the Rockies Air and Space Museum

Signature Orlando £10,000 to The Gift of Swimming

Signature Wichita $15,000 to Exploration Place, Inc.

8

Health and Safety Protecting the health and safety of our employees and all those affected by our business is a priority at BBA Aviation. We aim to promote industry best practice health and safety processes at all of our sites.

BBA Aviation’s health and safety strategy seeks to deliver a zero incident environment in which all employees take responsibility. Our ZIPP campaign (Zero Incident Philosophy and Process) promotes a proactive and preventative approach to safety and this, in combination with safety business plans and training programmes at all sites, is contributing to the development of a world class safety culture across the Group. In 2013 we launched a cross-functional Safety Steering Committee to provide co-ordinated leadership for health and safety matters across BBA Aviation. Heads of Health, Safety and Environment (HSE) have also been appointed for both our Flight Support and Aftermarket Services divisions.

*includes Slough site closed in April 2013

172 BBA Aviation locations achieved zero RIR in H1 2013Of BBA Aviation’s 243 locations, 172 achieved zero RIR in H1 2013. This compares to 158 (of 219) in H1 2012.

Number of reporting locations with zero RIR H1 2013 Notable achievements (at 30 June 2013)

Flight Support

Signature Flight Support 75 35 Signature locations have achieved over 1,000 days without a recordable incident and of those, 16 achieved 2,000 days.

ASIG 66 32 ASIG locations have achieved over 1,000 days without a recordable incident. Of those, 21 have achieved 2,000 days including ASIG GASHCo at London Gatwick, the winner of the first Shell Goal Zero Diamond Award (see right).

Aftermarket Services

ERO 17 9 BBA Aviation ERO locations have reported zero RIR for more than 1,000 days.

Legacy Support 4* Our Ontic Cheltenham site has not reported a recordable incident since it opened in January 2012.

APPH 5 All five APPH reporting sites have achieved a year with no reportable incidents; four have achieved two years .

Tow it like you own itIn 2012 Signature Flight Support introduced a new employee recognition programme to enhance its already successful safe tow compliance policy. The programme gives formal recognition to those who carry out safe tows of aircraft using coloured aircraft shaped pins. Signature had awarded 669 pins by the end of June 2013. Two members of Signature’s tow team at Chicago Executive Airport (PWK) have achieved 5,000 safe tows. Signature’s towing accident rate has declined significantly - falling from 7.17 per 100,000 tow movements in H1 2012 to 2.22 per 100,000 in H1 2013.

First Shell Diamond Award for ASIGASIG’s European operations once again achieved a very high level of success in the 2013 Shell Aviation Goal Zero Awards scheme. And, after being presented with a Double Platinum Award for the second year in a row, ASIG’s GASHCo operation, which manages the London Gatwick Storage and Hydrant system on behalf of Shell, was selected as the first ever site to achieve Shell’s new Diamond Award. Across ASIG’s European sites, nine were awarded honours. To qualify for the awards, operations must meet the highest HSSE (Health, Safety, Security and Environmental) standards and demonstrate over time consistent compliance to Shell guidelines for competence and training, corrective actions and maintaining zero injuries, spills and accidents.

9

In 2013/14 BBA Aviation plans to reinforce the importance of safety within our businesses’ operating models to continue our progress towards a zero incident safety culture. Priorities include:• Using the Safety Steering Committee forum to

effectively share best practices and processes across the Group and to communicate the expectation that all employees collectively strive for the Group goal of zero incidents all of the time;

• Launching SHEBBA2, BBA Aviation’s new HSE data management system. SHEBBA2 offers easier employee sign in and access to safety standards and procedures to support individual responsibility for safety and provides improved management information.

Where to next

Platinumpins awarded for 1,000 safe tows

Goldpins awarded for

500 safe tows

Silverpins awarded for

100 safe tows

54 157 458

Ladder safetyIn 2012, Dallas Airmotive (DAI) instigated a hotspot project to re-examine the risks from stepladder use across all sites and, in particular, for mobile engineers working on other people’s property, to improve access safety. Portable stepladders are used extensively at DAI sites and by the field service network and, despite a low reported incident rate, exposure to the risk of a fall is high and any fall has a potential for serious injury or fatality. Ladders have been inspected at all locations to confirm they meet OSHA and ANSI standards and field service teams have been provided with their own ladders so that they do not use third party equipment. Non-slip wing walk compound has also been applied to ladder steps and ladder safety guides distributed. Ladder safety inspections have been added to DAI’s internal audit process.

Diamond:ASIG GASHCo

Double Platinum:ASIG GASHCo

ASIG London LutonASIG London Gatwick

Platinum:ASIG Linz

Gold:ASIG BournemouthASIG BirminghamASIG Klagenfurt

ASIG London CityASIG London Stansted

10

People development at BBA Aviation is both a Group and a local responsibility. Our businesses provide each of our employees with specific and relevant job-related training and personal support while, at Group level, we develop programmes – for example leadership and general skills training – that can be implemented across all parts of the organisation. In 2012-13 we have been continuing to implement the action plans and projects developed in response to the 2011 employee engagement and safety culture perception survey and working on new systems to record and deliver employee development requirements.

People Meeting and exceeding BBA Aviation’s goals is dependent on the success of our employees. We support them through training, giving them the tools to reach their potential.

Two way communicationIn 2012 BBA Aviation began work on a project to improve the face to face communication skills of managers across the Group. Face to face communications were identified by employees as a key area for improvement in BBA Aviation’s 2011 employee survey.

A training module has been developed that will be cascaded from senior management through to front line supervisors at all BBA Aviation sites using a ‘train the trainer’ approach to ensure consistency. The modules outline expectations for two way communication and listening including DOs and DON’Ts before moving into skills development. The module cascade is scheduled to begin before the end of 2013.

Working Together initiativeBBA Aviation’s new Working Together initiative requires all senior leaders (c.120 individuals) to complete two days of ‘work experience’ on shift in a relevant part of the organisation every year. The aim of the initiative is to foster a culture of greater understanding and respect and improve levels of trust between BBA Aviation’s leaders and employees across the Group by:• Increasing the leader’s understanding of the business and

expectations through an employee’s eyes;• Improving leadership visibility and inspiring employees to live

BBA Aviation’s values by seeing them demonstrated by the leaders they meet.

‘Work experience’ visits are planned in advance so that all participants get the most out of the programme.

Ben Weaver, SVP, Strategic Finance & Operational Excellence, BBA Aviation Flight Support, learns how to fuel an aircraft at Cleveland Hopkins International Airport

11

Leadership developmentGood leadership is important to, and benefits, all employees across the Group. Leadership was identified as requiring improvement in the 2011 employee engagement survey. BBA Aviation has made significant investment in this area in 2012/13 and has launched a suite of leadership development initiatives that all managers from the senior team to line supervisors will be required to undertake as part of their personal development plans. These initiatives range from a bespoke leadership programme, developed in conjunction with Duke Corporate Education, to division specific supervisory management training that will be rolled out across BBA Aviation’s Flight Support and Aftermarket Services divisions during 2013 and 2014.

In 2013 BBA Aviation will continue to develop its HR practices and the systems that support them.Priorities include:• Preparing for the next all-employee engagement

survey – scheduled for H1 2014;• Implementing new systems for enabling recruitment

and talent management across the Group;• Undertaking a Group-wide review of talent to

support succession planning for future business leadership as well as feed into training and development requirements;

• Implementing Total Rewards Statements for all employees in management positions.

Where to next

ABOVE AND BEYOND

ABOVE AND BEYOND

Tony,

Thank you for taking the time to provide mentorship to Drew. Your willingness to share your experience with him will help him to be a better leader, and will help his operation to be as successful as yours. By helping him to reach his potential, you are living our People value.

Many thanks,

Joe

Dear Frankie,

Thank you for your response to the pilot injury that occurred at MCI and for the careful attention given to this customer throughout this ordeal. You exemplified Above and Beyond service for Signature and BBA Aviation.

Thank you,

Maria

Integrity

Responsibility

Safety

Service

People

Performance

Integrity

Responsibility

Safety

Service

People

Performance

Above and Beyond recognition cardsTimely recognition for performance, effort and for demonstrating BBA Aviation’s values in their day to day work is highly valued by employees. It promotes confidence, job satisfaction and pride in the organisation and leads to greater motivation and productivity as well as deeper engagement with the company’s aims and objectives. BBA Aviation’s new formal recognition programme aims to highlight and reinforce desired actions and positive behaviours and increase communication between all levels of employees by providing a simple and transparent process to recognise employees going ‘Above and Beyond’ and living the company’s values. Recognition cards and e-cards will be available for all employees to use to personally recognise colleagues in H2 2013. From 2014, cards given by senior leaders will be captured and utilised for BBA Aviation’s Leadership Awards.

One hundred of BBA Aviation’s senior leadership team will have completed the first module of

Duke Corporate Education’s bespoke leadership development programme by the end of Q1 2014.

100

12

Electricity conservation

At the end of 2011, Ontic completed a project to replace all High Intensity Discharge (HID) lighting fixtures and all old fluorescent lighting throughout its Chatsworth facility with new, more efficient, high output fluorescent lights. Just over 900 lighting fixtures were replaced during the project, which received partial funding from a Los Angeles Department of Water & Power rebate programme. A monthly comparison of total electricity consumption at the Chatsworth site, normalised for hours worked, shows improved usage efficiency for ten out of twelve months in 2012 vs 2011. For the whole of 2012, electricity use at Ontic Chatsworth fell 7.1% despite a 3.1% increase in hours worked.

Aqua Save

APPH Nottingham’s Aqua Save project has reduced the amount of waste machine coolant the site produces from c.64,000 litres in 2009 to approximately 8,000 litres per year – and significantly reduced water usage. An Aqua Save unit now processes waste coolant from around 30 machine stations on the Nottingham site, separating waste material from water via evaporation, and enabling the water to be recycled for new coolant or other applications. The lower levels of waste coolant for disposal are now collected free of charge by a company that then recycles the waste. The project was selected by The Green Organisation for an International Green Hero Award 2012 and published in The Green Book.

Environment We aim to manage the impact of our businesses on the environment through the efficient and safe use of resources and by limiting the waste produced by our operations.

BBA Aviation’s environmental reporting system requires each site to record its use of resources, allowing them to track progress and to focus on measures that will drive continuous improvement in performance. Our teams are encouraged to share best practice and lessons learned – within their own businesses and across the Group – so that all of our sites can benefit from the knowledge gained by those introducing new ideas and practices.

Fall in electricity use at Ontic Chatsworth 2012 vs 2011

-7.1%Electricity

c.64,000 litres waste machine coolant in 2009

c.8,000 litres waste machine

coolant per annum

13

Reducing emissions from Ground Support Equipment (GSE)In late 2012, BBA Aviation began a programme of GSE vehicle renewal across its ASIG and Signature bases in California to comply with new State standards on vehicle greenhouse gas emissions. A full inventory of all GSE vehicles in the State was undertaken in early 2012 in order to select those to be included in the first phase of retirement and new, lower emission and more efficient models were identified as replacements. The first phase of replacements was completed by the end of H1 2013 and an ongoing retirement and replacement plan has been formulated to meet California’s compliance requirements over the next ten years. Learnings from the programme are now informing new GSE equipment purchases across the US and will be rolled out worldwide in the next 2-3 years. Following the first phase of renewal, at the end of H1 2013, the overall HP (horse power) of BBA Aviation’s GSE fleet in California has fallen by over 4,000 HP; the equivalent of removing 83 baggage tugs, 37 economy cars or 15 tankers from the fleet.

In 2013 BBA Aviation will continue to engage in activities that reduce the impact of our business on the environment and encourage the sharing of local best practice examples across the business.Priorities include:• Meeting the new requirement for GHG emissions

reporting in BBA Aviation’s 2013 Annual Report;• Using SHEBBA2, BBA Aviation’s new HSE data capture

and management system, to support the identification and tracking of new opportunities to reduce energy and water consumption;

• Continuing to communicate directly with employees about their individual contribution to good environmental practices.

Where to next

Baggage Tugs

or Economy Cars

or Tankers

15

Greener building design

Signature’s recent building projects at Chicago O’ Hare (ORD) and Newark Liberty (EWR) incorporate many sustainable design and energy efficient features and were built using environmentally friendly building products and sensitive construction practices. Many features used in these FBO projects are being used in Signature's new build and renovation projects worldwide.

Chicago: Signature’s new relocated terminal facility (above) opened in August 2012 and has recently been awarded LEED (Leadership in Energy and Environmental Design) Silver certification by the US Green Building Council. Green elements at the facility include:• A ‘cool roof’ to minimise solar heat gain;• CFC free, highly energy efficient HVAC (Heating, Ventilation,

Air Conditioning) system;• Natural daylighting, energy efficient lighting and occupancy sensors; • Water efficient plumbing fixtures;• Recycled and locally sourced building materials and equipment;• Features to encourage sustainable transport.

Newark: Signature’s rebuilt and renovated terminal facility opens in November 2013. It incorporates the same green elements as ORD with additional water and energy saving features.

83

37

14

BBA Aviation's Group-wide Community Involvement and Charitable Giving Framework sets out the approach our sites should take to projects, volunteering and fundraising in their local communities. Since its introduction in 2010, our businesses have focused on fewer, more ambitious activities, enabling our teams to deepen relationships and make a bigger contribution to the causes and organisations that they care about – and have fun while doing so.

Community Each of our sites recognises the importance of being a good neighbour and contributing to its local community. Our teams are encouraged to do this by volunteering, fundraising and taking part in events.

Volunteering takes off at EROBBA Aviation’s Engine Services businesses in the US volunteer and fundraise for many local organisations involved in aviation or education or with a link to individual sites or employees. Volunteer hours recorded for the year ending 30 June 2013 were up by more than 40% on the previous year as employees got involved in events from blood drives to career fairs to the regular American Cancer Society 24 hour Relay for Life.

Feed Our Kids74 employees from Dallas Airmotive’s Heritage Park facility volunteered for the GRACE (Grapevine Relief and Community Exchange) Feed Our Kids programme at which 1,515 lunches were served to local children over the course of a week. Volunteers cooked and served meals every day and co-ordinated travel to and from the venue to ensure the safety of those attending. Members of the team also used the event as an opportunity to talk to the children about safety – using materials and prizes from the SafeStartTM programme.

Helicopter ambulanceAPPH develops landing gear for aircraft, including helicopters, giving the company a great affinity with the North West Air Ambulance charity, an emergency helicopter ambulance service which covers the North West of the UK where much of APPH is based.

Volunteer Hours

Raffle ticket sales

£10,000APPH charitable giving donation

Charity bag collections

July 2012 – June 2013 versus previous year

+40%

H1 2012 H2 2012 H1 2013H2 2011

2648

4208

1235 12841,000

2,000

3,000

4,000

5,000

15

In 2013 BBA Aviation will continue to encourage its businesses to identify opportunities to benefit their local communities and assist organisations by building stronger links.Priorities include:• Encouraging all locations to build deeper relationships

in and with their local communities;• Communicating news of community activities in and

throughout the Group to inspire sites and employees to set up and pursue their own projects.

Where to next

Leaders compete to raise donationIn April 2013 BBA Aviation held its Senior Leadership Conference in Los Angeles. Visits to two local BBA Aviation sites were undertaken by delegates as part of the conference. To thank the sites for their efforts in organising the tours, relevant local organisations were chosen to receive donations from BBA Aviation. The total level of final donation was linked to the overall performance of teams competing in a business simulation at the event – giving teams an additional reason to perform well in the simulation task. A total of $25,000 was raised and donated to the chosen organisations.

00-00-00

00-00-00

12,500

12,500

BBA Aviation

BBA Aviation

Veteran's Airlift Command

Goodwill, Southern California

Twelve thousand five

Twelve thousand five

April 2013

April 2013

hundred dollars

hundred dollars

Date

Date

$

$

Pay

Pay

August2012

Three Peaks ChallengeTen H+S Aviation employees completed

the ascent and descent of the highest peaks in England, Scotland and Wales

in 24 hours, raising £5,000.

Summer2012

A team of over 25 H+S employees carried out the refurbishment of four learning

rooms and built an outside storage area for equipment.

December 2012

H+S Aviation arranged for Father Christmas to visit the school to hand out Christmas presents.

January 2013

H+S Aviation’s charitable giving donation of £10,000 was used to purchase manoeuvrable plasma

screens for new classrooms at the school.

Building stronger linksThe Rachel Madocks Special School in Hampshire is a co-educational school for pupils aged 2-19 years with multiple learning difficulties and complex medical needs. The school has been supported by H+S Aviation since 2011, with many H+S employees involved in fundraising and volunteering activities.

16

AccreditationsISO14001: Environmental Management Systems – APPH Bolton Filters– APPH Runcorn Landing Gear– APPH Runcorn Maintenance, Repair

and Overhaul– APPH Wichita– Dallas Airmotive, Dayton International

Airport– Dallas Airmotive, Forest Park– Dallas Airmotive, Heritage Park, Grapevine– Dallas Airmotive Love Field– Dallas Airmotive, Millville, New Jersey– Dallas Airmotive, Phoenix– Dallas Airmotive, Spirit of St Louis Airport,

St Louis– Dallas Airmotive, Stanly County

Airport, Charlotte– Dallas Airmotive, St Paul– Dallas Airmotive, Washington County

Airport, Pittsburgh– Dallas Airmotive, West Palm Beach, Florida– Dallas Airmotive, Wichita– H+S Aviation– International Governor Services,

Broomfield– Legacy Support Houston– Premier Turbines, Neosho

OHSAS18001: Health & Safety– APPH Runcorn Maintenance,

Repair and Overhaul– APPH Wichita – ASIG Durham Tees Valley Airport– ASIG Stansted Airport– ASIG London Gatwick– ASIG London Heathrow

ISO 9001: Quality Management System– APPH Bolton Filters– APPH Nottingham– APPH Runcorn Landing Gear– APPH Runcorn Maintenance,

Repair and Overhaul– APPH Wichita – ASIG Austin– ASIG Burbank– ASIG Cleveland– ASIG Denver– ASIG Fort Lauderdale– ASIG Guam– ASIG Los Angeles – ASIG Orlando – ASIG Portland– ASIG Philadelphia– ASIG Santa Ana– ASIG Tampa

External measures

We have been a member of the FTSE4Good index since BBA Aviation plc was renamed after the demerger in 2006. BBA Group plc had been a constituent of the index since 2001. This index incorporates companies that meet globally recognised standards of corporate responsibility. We, along with c.2,500 other organisations around the world, participate in the Carbon Disclosure Project.

About our dataThe data in this report was correct at the time of writing (August 2013). Recordable Incident Rate (RIR) is calculated from the data recorded in BBA Aviation’s global web-based reporting tool.

External verificationExternal consultant TRC Environmental has reviewed BBA Aviation’s process for collecting and aggregating RIR data for consistency and accuracy using the web-based system. The review covered approximately 14% of the total number of reported incidents in 2012 to evaluate the correct classification in accordance with BBA Aviation’s incident reporting standard, which follows OSHA’s record keeping requirements. Corporate-level scope 1 and scope 2 greenhouse gas emissions (resulting from electricity, natural gas and other fuel usage), waste generation data and water consumption figures are also calculated and summarised from the data reported by individual facilities through BBA Aviation’s web-based tool. Scope 1 emissions include direct emissions from on-site combustion of fuels and scope 2 emissions include emissions from purchased electricity. TRC Environmental has reviewed BBA Aviation’s process for collecting, and consolidating this reported data, and has checked the reported data for consistency and data anomolies.

Dean J. EppingTRC Environmental August 2013

BBA Aviation Charitable Giving Committee members during 2012/13– Rachel Baker, Ontic– Darrin Bigwarfe, BBA Aviation

Flight Support– David Blizzard, BBA Aviation– Yvonne Coleman, ASIG– Laura Geary, APPH– Joe Gibney, ASIG (Committee Chairman

from 1/1/13)– Steve Gulvin, BBA Aviation Flight Support– Doris Hastings, BBA Aviation Aftermarket

Services– Dan Marcinik, BBA Aviation– Gavin Murray, BBA Aviation– Ann New, H+S Aviation– Pat Pearse, BBA Aviation Flight Support– Brian Rafferty, APPH– Tony Sells, Ontic– Zillah Stone, BBA Aviation (Committee

Chairman until 31/12/12)– Paul Waite, BBA Aviation– Nadira Hussein, BBA Aviation (Secretary)

BBA Aviation CSR Steering Committee members during 2012/13– Doug Beyer, Ontic– David Blizzard, BBA Aviation– Ricky Chambers, APPH– Ian Craft, ASIG– Tina Everest, BBA Aviation– Mike French, Signature– Joe Gibney, ASIG (Committee Chairman

from 1/1/13)– George Land, APPH– Jonathan Lewis, BBA Aviation– Barbara Murray, BBA Aviation– Jeff Parrish, Dallas Airmotive– Zillah Stone, BBA Aviation (Committee

Chairman until 31/12/12)– Nadira Hussein, BBA Aviation (Secretary)

17

Guide to acronymsAHOF Aviation Hall of FameANSI American National Standards

InstituteB&GA Business & General AviationCSR Corporate Social ResponsibilityDAI Dallas AirmotiveERO Engine Repair & OverhaulEWR Newark Liberty AirportFBO Fixed Base OperationGHG Greenhouse GasGRACE Grapevine Relief and Community

ExchangeGSE Ground Support EquipmentH1 First halfH2 Second halfHID High Intensity DischargeHP Horse powerHSE Health, Safety & EnvironmentalHSSE Health, Safety, Security

& EnvironmentalHVAC Heating, Ventilation,

Air ConditioningKPI Key Performance IndicatorKWh Kilowatt hourLEED Leadership in Energy and

Environmental DesignMRO Maintenance, Repair & OverhaulOEM Original Equipment ManufacturerORD Chicago O’ Hare AirportOSHA Occupational Safety and

Health AdministrationPWK Chicago Executive AirportRIR Recordable Incident RateZIPP Zero Incident Philosophy

and Process

ThanksFor their assistance in the preparation of this report thanks to: Members of the BBA Aviation CSR Steering and Charitable Giving Committees and to– Diana Bevacqua, Ontic– Lucie Anne Brailsford– Brendon Dedekind, Signature– Perry Derkiss, BBA Aviation– Jeff Dronen, Dallas Airmotive– Phil Jupp, H+S Aviation– Priscilla Kehoe, BBA Aviation – Mike Morgan, BBA Aviation– Patrick Moylan, BBA Aviation Flight Support And to all those who contributed to our CSR achievements in 2012 – 2013

For more informationFor additional information on BBA Aviation and its activities please see the BBA Aviation website www.bbaaviation.com

FeedbackWe welcome your feedback on this report at csr@bbaaviation.com or via the feedback function on our website www.bbaaviation.com

BBA Aviation plc

Registered Office 105 Wigmore Street London W1U 1QYTelephone +44 (0)20 7514 3999Fax +44 (0)20 7408 2318

Registered in England Company number: 53688www.bbaaviation.com

Designed by SAS www.saslondon.comBoard Photography by © Anna Batchelor

Printed by CPI Colour using an alcohol free process. CPI Colour is a CarbonNeutral® company and all CO2 emissions associated with the production and distribution of this publication have been reduced to net zero. This report is printed on Mohawk Options paper which is made using 100% renewable windpower, from 100% post consumer waste and is supported by the FSC©.