corporate services jeremy lindley 18 april 2008. corporate services staff survey university core...
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Corporate Services
Jeremy Lindley
18 April 2008
Corporate Services
Staff survey
University core values
University objectives
Corporate Services objectives
Our roles
Key initiatives
Staff survey
2.1 Is the University a good place to
work?
University 93%
Corp Services 95%
Other unis 87%
Staff survey
3.9 University direction of travel
supported?
University 76%
Corp Services 83%
Other unis 68%
Staff survey
3.12 Professional, technical and
support staff valued?
University 72%
Corp Services 76%
Other unis 60%
Staff survey
5.1a Understanding of your role in
the University?
University 91%
Corp Services 91%
Other unis 86%
Staff survey
5.2 Satisfied with your current role
and responsibility?
University 77%
Corp Services 80%
Other unis 70%
Staff survey
3.1 Good quality service to students
and other customers?
University 90%
Corp Services 90%
Other unis 85%
Staff survey
3.6 Identification with University
core values?
University 75%
Corp Services 78%
Other unis 78%
Staff survey
3.3 Knowledge of University core
values?
Lot Little
University 36% 64%
Corp Services 33% 67%
Staff survey
We will look at our Core values
later
More areas to improve…
Staff survey
5.8 Workload pressure OK in the
last 12 months?
University 35%
Corp Services 51%
Other unis 35%
Staff survey
5.9 Workload too much and
struggling?
University 65%
Corp Services 70%
Other unis 65%
Staff survey
5.11 Too many approvals for
routing decisions?
University 52%
Corp Services 43%
Other unis 54%
Staff survey
16.9c Good cooperation between
teams in my school / service?
University 68%
Corp Services 63%
Other unis 72%
Staff survey
Local / service management you
are looking for more communication /
leadership / management of
resources etc
Physical environment
Staff survey
Look at how we will endeavor to
deal with all of these later.
Recommend you look at the staff
survey outcomes
Now look at Core values of the
University
University values
Tolerant, humane and liberal
minded, with the pursuit of truth,
openness and equality and diversity
at the heart of what we do
University values
Engaged with our graduates and
rejoicing in their success
University values
A champion for our students,
dedicated to their development and
wellbeing
University values
Committed to being an employer of
choice, providing support, recognition
and reward for our staff
University values
Customer focussed, providing the
highest standards of services for
students, alumni and external
partners
University values
Outward looking, bold and creative,
working in partnership with others to
achieve success
University values
Self determined through sound
governance, self-investment, and
with less reliance on the state
University values
Responsible, sustainable and
ethical, meeting the needs of the
present and leaving a better
environment for future generations
University values
Always striving to be better than our
previous best
University objectives
UK - Top 10 by 2012
International - Top 100 by 2015
Destination university
Key metrics
Research
UG students and student
experience
Diversifying student population
Earned income
Key metric deliverables
National student survey
RAE outcomes
Research income per staff fte
Further 7
Balanced scorecard
Infrastructure development
Carbon footprint
Staff opinion survey
Sport and wellness
Yr 1 interim student survey
Financial performance
Our objectives
Improve infrastructure
Improve our customer facing
services
Develop cross service processes
Improve management information
Key initiatives
Laver
New resources
Customer first
Personal development reviews
Communication routes
Staff team
Other issues
Financial performance
Funding our plans
Future economic conditions
Restructuring
Legal Office