PROFILECORPORATE

EFC, THE NEXT STEP FOR YOUR BUSINESS

Entrepreneurs Financial Centre (EFC) was formerly known as Pulse Holdings Limited. It started as a CARE Zambia project in 1996 and later transformed into Entrepreneurs Financial Centre.

In 2008, PFSL began to change its operations to set new standards that would ensure that its mission and vision of building a viable and reliable Microfinance institution was attained. Following the approval of the Deposit Taking License from Bank of Zambia in 2009, PFSL was officially launched by the Minister of Finance and National Planning on July 22nd 2009 at the PFSL Head Quarters.

The architect of the new vision for PFSL is Développement international Desjardins (DID), a world leader in the deployment and development of inclusive finance around the planet. Among EFC Zambia’s investors are also BlueOrchard, AfricInvest and Triple Jump, which are all world leaders in microfinance investment. In 2011, PFSL joined the international network of Entrepreneurs Financial Centre – EFC and is now trading under this name. EFC is currently operating in Tanzania, Uganda and Panama and there are plans of opening branches in other countries.

In Zambia, the company continues to expand its operations and is currently operational with branches in Chipata and Kitwe on the Copperbelt and a business loan centre in Ndola. Lusaka has branches in Kamwala, Chawama, Kanyama and business loan centres in Chilenje, Kalingalinga, Soweto market and Chilanga. The EFC head office is at the corner of Katunjila road and Freedom Way, where the Downtown branch is situated at Unity House.

About EFC

Mission Our mission is to partner with MSEs and increase access to specialized financial services on a permanent basis while contributing to wealth creation, improvement of people’s living conditions and development of Zambia’s private sector.

2

Vision Our vision is to become the preferred Licensed Deposit-Taking Microfinance solution for entrepreneurs in Zambia.

3

4

EFC Zambia is in a strong position surrounded by world leaders in microfinance investment.

Développement international Desjardins (DID)DID is a subsidiary of Desjardins Group, the fifth largest cooperative financial group worldwide with assets of nearly USD 200 billion and 5.6 million individual and corporate members and clients. For more than 40 years, DID has been working with developing and emerging countries towards the goal of sharing the expertise and experience of Desjardins Group. DID today is a world leader in the deployment and development of microfinance around the world. It makes a full range of specialized business solutions available to its partners thus enabling them to provide their clients with accessible, secure and diversified financial products and services. So far, DID has set up four Entrepreneurs Financial Centres in Africa and Latin America. www.did.qc.ca

“Combining social impact and financial sustainability has always been a priority for DID. The EFCs we have set up along with our various partners are concrete proof that this double bottom line can be achieved, for the long term benefit of the clients targeted and the economic development of their communities.”Marisol Quirion, Vice President, Investments and Management Contracts, DID

AfricInvest Capital Partners AfricInvest-Tuninvest Group is today one of the leading private equity firms in North and sub-Saharan Africa with over USD 750 million of assets under management across 13 private equity funds sponsored by prestigious development finance institutions (DFI), private and institutional investors. The covered and targeted region evolved over the life of the Group from Tunisia with relatively small investments initially, to the Maghreb region (Maghreb Private Equity Funds I, II and III) and subsequently, sub-Saharan Africa (Africinvest Funds I & II and the Africinvest Financial Sector Fund) with significantly larger investments. The Group has an excellent track record with over 100 investments made across several sectors and more than 45 exits realized so far. www.africinvest.com

“AfricInvest is a proud shareholder of the different EFC microfinance institutions. The institutions continue to grow and now have a regional footprint across Eastern Africa. We would like to congratulate the management teams and other shareholders on their success, as they are the driving force behind the sustainable growth, and the achievements realized so far. We see a strong impact on local communities, not only through job creation but also through a continuous endeavor for further financial inclusion in its markets through the introduction of innovative lending and savings products”.Julius Tichelaar, Investment Officer, AfricInvest Capital Partners.

Shareholders

5

The Bamboo Financial Inclusion FundLaunched in 2007, Bamboo Financial Inclusion Fund manages USD 195 million in total commitments from institutional and individual investors, and invests in a range of microfinance institutions and funds worldwide. The Fund acquires minority stakes in the capital of its investees, while contributing to their development by sharing international experience, information, networks, knowledge, and by playing an active governance role at a board level. The Fund uses a market-oriented approach to deliver social and environmental value, in addition to financial returns to investors. The Fund is managed by Bamboo Finance through offices in Luxembourg, Geneva, Bogota, San Francisco and Singapore. www.bamboofinance.com

“EFC Zambia boasts one of the most diversified microfinance client bases in Zambia, cementing a strong reputation for consistently meeting the growing financial needs of the untapped missing middle. Its innovative Client Share Ownership Plan has set it apart as a pioneering financial institution. We are proud to be long-standing partners in one of the leading financial institutions in Zambia” Zina Sanyoura Moura, Senior Investment Manager, Bamboo Finance

The ASN-Novib Microcredit Fund (ANMF)Established in 1999 by ASN Bank and Oxfam Novib, the ASN-Novib Microcredit Fund (ANMF) was the first mutual retail fund for Microfinance Institutions (MFIs) in the Netherlands. Triple Jump, one of the leading microfinance fund managers in the world, is the investment manager of the ANMF, which is regulated and organized as a semi-open-ended fund. The fund enables private individuals to invest in MFIs by purchasing shares sold by ASN Bank. The goal of the fund is to encourage broader participation by all types of entrepreneurs in the market economies of developing countries. By the end of 2012, it had grown to almost EUR 250 million, of which over EUR 200 million had been invested in 106 MFIs globally. www.triplejump.eu

PFSL Coop and individual Zambian investorsThe PFSL Coop is comprised of 847 members. Together with the local Zambian investors, they own nearly 2% of the overall shares of the Company.

Partners

6

EFC Zambia benefits from the experience and from the knowledge of six world class organizations.

Canadian International Development Agency (CIDA)CIDA is Canada’s lead agency for development aid. Its aim is to manage Canada’s resource support effectively and with accountability in order to achieve meaningful, sustainable results and engage in policy development in Canada and internationally, enabling Canada’s effort to realize its development objectives. www.acdi-cida.gc.ca

African Development Bank The AfDB Group’s overarching objective is to spur sustainable economic development and social progress in its regional member countries (RMCs), thus contributing to poverty reduction. The Bank Group achieves this objective by mobilizing and allocating resources for investment in RMCs; and providing policy advice and technical assistance to support development efforts. www.afdb.org

Development Bank of Zambia (DBZ)DBZ’s mission is to provide the industrial and commercial sectors with efficient and cost effective financial resources to enhance economic activities and development. Established as a joint venture between the Government of the Republic of Zambia, public sector financial institutions, as well as local private sector and foreign bilateral and multilateral institutions, the Bank has been the cradle of Zambia’s industrial and commercial development. www.dbz.co.zm

FMO (Dutch Development Bank) FMO creates access for entrepreneurs in developing countries to a full range of financial services and expertise that enable them to drive sustainable development. To do so, it partners with banks and many other institutions. Its clients are ambitious entrepreneurs and financial institutions – in developing countries in Africa, Latin America and Asia. www.fmo.nl

“FMO has supported EFC because it is exemplary in its professional and entrepreneurial approach to enter new markets and lay down solid foundations to run a developmentally relevant and profitable business in a sustainable way.” Jorim Schraven, Manager Financial Institutions, FMO

“EFC draws on a multidisciplinary and skilled team of experts to build the capacity of their people to deliver the right services and financial products for its entrepreneurial clients.” Andrew Shaw, Senior Capacity Development Officer, FMO

7

Belgian Investment Company for Developing Countries (BIO)BIO is a Development Finance Institution (DFI) established in 2001 in the framework of the Belgian Development Cooperation to support private sector growth in developing countries. Endowed with capital of EUR 581.5 million, BIO provides tailored long-term financial products (equity, quasi-equity, debt and guarantees) either directly or through intermediary structures. BIO is also able to fund technical assistance programmes for client companies as well as feasibility studies. BIO requires its business partners to implement environmental, social and governance standards and supports projects with a balance between return on investment and development impact. www.bio-invest.be

The Swiss Capacity Building Facility (SCBF)The SCBF is a public-private development partnership (PPDP) established in 2011 to assist financial intermediaries such as insurance companies, microfinance banks, and savings and commercial banks in significantly scaling up their outreach to poor people in developing countries. In January 2013, the SCBF initiative has been formally transformed into a non-profit association. It focusses on interventions with a clear social mission to serve women and rural areas, farmers, micro enterprises and small enterprises (SMEs). www.swisscapacitybuildingfacility.ch

EFC Zambia is a member of Proxfin, an international network made up of 28 community finance institutions disseminated on four continents. This network, which is coordinated by Développement international Desjardins, allows its members to share innovations and methodologies and is aimed at promoting best microfinance practices and improving financial inclusion. EFC Zambia will be hosting the next Proxfin international seminar, which will take place in September 2013 in Lusaka. www.proxfin.org

EFC Zambia, together with the other Entrepreneurs Financial Centres operating in Africa and Latin America, have laid the framework for a regional strategy that will enable these EFCs, and others to be created in coming years, to unite their forces and equip themselves with shared tools in order to develop the range of services offered, expand their outreach and thereby create more value in the regions concerned.

8

PFSL, now trading as EFC Zambia, is governed by a Board of Directors with vast experience in the financial sector, they comprise of:

Mr. Nathan DeAssis, Board Chairman Mr. Nathan DeAssis has working experience of over 20 years in both local and international firms. He has held the position of Country Director at the International Executive Service Corps (IESC), Head of Accounting and Finance Department of the Copperbelt University School of Business, Accounts Officer for the Finance Bank Zambia Limited and also for Zambia Consolidated Copper Mines Limited. He has a Masters in Banking and Finance for Development from the Finafrica Foundations, Millan in Italy and a Bachelors Degree in Accountancy from the University of Zambia. Mr. DeAssis is a Fellow at the Zambia Institute of Bankers.

Other directors include the following;

Ms. Marisol QuirionMs. Marisol Quirion has worked for the Desjardins Group for over 12 years. Ms. Quirion, holds a Baccalaureate (Bachelor’s Degree) in Business Administration and Master of Business Administration with a concentration in Finance from the University of Sherbrooke in Canada. Her area of Study interest included making microfinance institutions sustainable.

Ms. Quirion joined Développement international Desjardins (DID) in 1999 as Microfinance Advisor. In 2003, she was a Project Manager. She later worked in an advisory capacity for the Instrumentation and Project Officer. In 2006, Ms. Quirion was appointed as Senior Advisor to the Consulting Expertise, Vice President and Microfinance Advisor. Since 2009, she has worked for DID in the capacity of Senior Director Finance and Accounting. Ms. Marisol Quirion is now the Vice President Investments and Management contracts. She actively participates in the governance of all EFCs in Panama, Uganda, Tanzania and Zambia.

Ms. Quirion is a member of the Certified General Accountants (CGA) since 2001. While working for the private sector enterprise in Canada and abroad, she developed expertise in change management, especially in setting up accounting and financial systems. One of the most notable accomplishments however, has been Mrs. Quirion’s representation of Canada to the G-20Y Summit held in 2012 in Mexico.

Dr. Mubanga LombeDr. Mubanga Lombe is a lecturer at the University of Zambia in the Department of Mathematics and Statistics. She is an Applied Mathematician with experience of developing mathematical and numerical models of industrial situations, specializing in fluid flow, high level of algorithm development and FORTRAN coding. She holds a B.Sc. in Mathematics, M.Sc. in Numerical Analysis and Computing as well as a PhD in Applied Mathematics. As a PhD scholar she was awarded the Third World Organization for Women in Science fellowship to undertake her doctoral studies. She is currently heading the Department of Mathematics and Statistics, School of Natural Sciences at the University of Zambia. Dr. Lombe is a student member of the Institute and Faculty of Actuaries, United Kingdom and the Actuarial Society of Zambia. Her research interests lie in mathematical modelling and she is currently looking at the survivorship of SMEs in order to classify the hazard functions associated with SMEs in various sectors of the economy.

Board of Directors

9

Ms. Zina Sanyoura Ms. Zina Sanyoura is a Senior Investment Manager with Bamboo Finance, where she is responsible for investments in Africa, the Middle East, Central Asia, and Eastern Europe. She has eleven years’ experience in corporate, project and development finance in emerging markets. Prior to joining Bamboo Finance, she spent a year working with the World Economic Forum on a project to develop a framework for corporate governance and corporate social responsibility for a group of leading family-owned Arab-based conglomerates. Prior to that, she worked with the Financial Markets division at the International Finance Corporation (World Bank Group) in Washington DC where she was responsible for executing a range of debt and equity investments in financial institutions in Central Asia, Eastern Europe, the Middle East, and Sub-Saharan Africa. At the IFC, she also focused on the microfinance sector, when she worked on establishing two global microfinance holding companies, and led multiple equity, debt, and quasi-equity investments in microfinance institutions mainly in North and Sub-Saharan Africa. Prior to that, Zina worked in the corporate banking division of Banque Audi SAL, a leading commercial bank based out of Beirut, serving the Middle East. Zina holds an MBA from IMD in Lausanne, is a Chartered Financial Analyst (CFA), and is fluent in Arabic, English, and French.

Ms. Orsolya Farkas Ms. Orsolya Farkas is a Regional Manager for Triple Jump B.V, Amsterdam, overseeing Africa and the Middle East. Ms. Farkas manages a portfolio of debt and equity investments in microfinance institutions within that region. Previously, she had worked for the Council of Europe Development Bank situatedParis as Country Manager for Bulgaria and Hungary. During that time she managed a portfolio of loans to commercial banks and governments aimed at financing environmental, social housing, municipal infrastructure and small enterprise projects. In her current position, she regularly performs due diligence missions covering strategy, governance, risk management, lending methodology and social performance.

Mr. Munakopa Lloyd Mr. M.L. Sikaulu is a partner in SLM Legal Practitioners, a leading financial commercial law practice in Zambia. He is the holder of a Bachelor of Laws degree from the University of Zambia where he graduated in 1995 and a Master of Laws degree in Banking and Finance from the London School of Economics where he graduated in 2000. Mr.Sikaulu was called to the Bar in 1996 having successfully completed studies at the Zambia Institute of Advanced Legal Studies. Mr. M. L. Sikaulu has considerable experience of commercial activities in Zambia. He is specialised in the Commercial Law with a particular bias in banking and finance and has advised and represented a large number of international companies and banks investing and operating in Zambia and its neighbouring countries.

Mr. Julius TichelaarMr. Julius Tichelaar is an investment officer with the Tuninvest-AfricInvest Group. Julius joined the Group in 2007. After a period of nearly 5 years being based in the head office in Tunisia, from where he covered Sub Saharan Africa, he moved to the Groups’ office in Nairobi in early 2012 to cover the East Africa region with a strong focus on the financial sector. Julius has a vast experience in the Private Equity industry including the sourcing, negotiation, structuring and execution of private equity transactions in Sub-Saharan Africa. He is dedicated to (i) a generalist fund and (ii) a specialized fund focusing on the financial sector, targeting growth capital investments. Julius holds board - and alternate seats in several portfolio companies across different sectors, including in the education sector in Kenya, as well as several financial institutions in East Africa. Julius holds an Msc in Finance from the Erasmus University in Rotterdam, the Netherlands, and graduated with distinction.

10

Mr. Ghislain Belanger - Chief Executive Officer (CEO)Mr. Ghislain Belanger has over 25 years experience with the Desjardins Group and Développement international Desjardins (DID) which is a world leader in setting up and developing networks of financial cooperatives active in over 25 countries. He has held various Management and Advisory roles in a number of financial Institutions mostly in Canada and has been posted to different parts of Africa, South America, Europe and Asia. He holds a Bachelor’s Degree in Business Administration from the University of Quebec in Montreal, Post Graduate Diploma in SME Management form the Institute of Canadian Bankers, Post Graduate Diploma in Stock Broking and Fund Management from the Canadian Institute of Stock Brokers and is currently pursuing a Master’s Degree in Business Administration specializing in Financial Services from the University of Quebec in Montreal.

Mr. Sydney Kanyata - Chief Financial Officer (CFO) Mr. Sydney Kanyata is an Associate member of the Chartered Institute of Management Accountants (CIMA) UK and a member of the Zambia Institute of Certified Accountants (ZICA). He has six years accounting and financial management experience at EFC gained at different levels of the company. He is responsible for accounting, financial management, budgetary management, cost management, prudential management and reporting.

Mr. Moses Serenje - Chief Credit Officer (CCO) Mr. Moses Serenje holds a Masters of Business Administration from the Management College of South Africa- MANCOSA. He has over 20 years of experience in financing of which he has served as Chief Revenue Officer, Finance Division - Debt Collection Unit for the Zambia Revenue Authority and Chief Revenue Officer, Direct Taxes Division - Taxes Central Unit and Debt Management Unit (for five years) prior to Joining Pulse Holdings. While at Pulse Holdings he held positions such as Head of Credit and Portfolio Manager.

Management Team

11

Mr. Alain Comeau - Advisor to the Head of Credit Mr. Alain Comeau is a holder of a university diploma and a certificate in management of financial cooperatives; he has over 27 years of experience in the service of savings and credit cooperatives, five years with Scotiabank and two with Household Finance. Throughout his career, he focused on developing, organizing and managing the implementation of policies, methodologies and tools for sound management of credit and financial services delivered to individuals within a network of 325 financial cooperatives. Prior to that Mr. Comeau’s competencies in the following fields are essential elements for his profession: investigation, reorganization, turnarounds and control in the lending sector of financial cooperatives in difficulty; assessment of loan portfolio quality in situations of amalgamation and acquisition.

Ms. Mélanie Lemelin - Advisor to COO and IT Officer Mrs Mélanie Lemelin has more than 10 years experience in Development international Desjardins (DID) specialising in Accounting, Financial Services for Entrepreneurs in Developing Nations, Monitoring of Banking Operations and Credit Management, Implementing operational efficiency processes, Savings and Credit mechanisms within a Financial Institution. She has worked in Canada, Senegal, Tanzania and Zambia. She holds a Certificate in Administration from UQAR (University of Quebec at Rimouski, Canada), a Certificate in Consumer Goods Sciences from Laval University in Quebec, Canada and is in final stages of a Certificate Accounting and a Bachelor in Business Administration.

Mr. James Chembe Chipungu-Chief Operations Officer Mr. James Chembe Chipungu has nine (9) years of experience in operations, finance and internal control. He also has experience in project management which at times involved the integration of various business systems. He has worked for EFC Zambia since the year 2010. He joined PFSL/EFC as a Branch Manager until his promotion to the position of Head internal in October, 2010, was he was mandated to oversee EFC operational compliance to procedures and policies. In the year 2012, Mr. Chipungu was appointed to the Position of Chief Operations Officer. Mr. Chipungu is an affiliate member of both ACCA and ZICA and also a member of the “Gantt Head Project Managers” which is a global network of professional project managers.

Mr. Owen Kabanda - Human Resource Manager Mr. Kabanda holds the degree of Bachelor of Arts (B.A.) in Public Administration, and a Master of Science (M.Sc.) in Neuropsychology, both awarded by the University of Zambia. Prior to joining EFC Zambia in 2012, he worked with Meanwood Finance Corporation and Beatmas Human Resource Consultants. As a Consultant he provided Human Resource consultancy services to various organisations on matters related to organisations structures, job evaluations, salary structures, conditions of service, recruitments, HR policies and procedures, disciplinary and grievance procedures, performance management systems, and staff trainings among many other areas. He is a member of the Zambia Institute of Human Resource Management. With over five (5) years of Human Resource Management experience Mr. Kabanda has strong expertise in people management, leading and coordinating staff efforts to create a competitive edge.

Products

12

EFC continues to be the preferred Micro Finance Solution for Entrepreneurs in Zambia purely on merit of various products on offer, tailored to suit the individual needs of its customers.

The EFC savings accounts are flexible products that are easy to access and affordable for all, and are tailored to allow both individuals and small business to save for specific purposes such as education, medical expenses and business capital as one may require. The savings balance can also be used as security for loans.

EFC’s Market Women Trader Loans is designed to provide financial opportunities for female clients with small businesses and limited finances. This product is used by market women to acquire stock. The product is aimed at improving the women’s livelihood by empowering them financially.

The Commercial Loan MSME product is suitable for business individuals who want to invest or acquire fixed assets, stock etc. This loan product is recommended for entrepreneurs who wish to expand their business on a larger scale.

The Home improvement loan enables those entrepreneurs with a housing project to either complete the house, which should have already reached window level, or to extend an already existing house for the entrepreneurs business or personal purposes. Aside from being a place where a family shares the major part of its time, a house also has the potential to become a future business project. As such, many entrepreneurs often use their homes as productive assets in generating income.

EasyPay is targeted at both dealers and consumers and basically entails that credit is managed for dealers offering credit facilities to their customers. Though EasyPay, suppliers trading within or around Wholesale trade, Motor vehicle import and sales, Supply of hardware and construction material have their credit managed by EFC. EasyPay is a faster, convenient and efficient solution for all your payment needs.

13

In following through with rewards for its customers, EFC has structured The Client Share Ownership Programme (CSOP) which allows borrowing clients to progressively become share owners of EFC, a first in the Zambian microfinance sector. Borrowers with a good repayment history are eligible to receive an incentive based on the amount of interest they have paid; a portion of which is re-invested in EFC. The CSOP is a scheme only and exclusively fuelled by EFC Borrowing clients’ incentive mechanism. The eligible borrower receives back 10% of the total interest paid. He then can choose between four different options to receive this incentive. As an added incentive, EFC contributes an incremental bonus on the amount invested by the borrower into the CSOP. Therefore, the more the borrowing client invests in the CSOP, the larger the total value of the incentive that will be received from EFC. Additionally, EFC pays an incentive to any of its borrowers who repay their loans as agreed provided that they have cumulated no more than two (2) late periods of less than ten (10) days each, consecutive or not, over the initial contractually agreed repayment period. The incentive is paid to the client upon full repayment of the loan and after validation of their credit record. The incentive is paid in accordance with the guidelines of EFC’s Client Share Ownership Programme (CSOP).

As the MSMEs market continues to flourish amidst the ever increasing number of micro finance providers, track record shows that EFC is indeed the one stop shop for SMEs and continues to live up to its motto of being the next step for business.

EFC TOOLS FOR ECONOMIC DEVELOPMENTWith a strong business model which is based on partnership and with an accessible and diversified service offer, EFC Zambia combines both social impact and financial sustainability. It fills a void by reaching clients whose needs were not specifically addressed by other financial institutions previously.

16 | EFC ANNUAL REPORT 2011

Our Client and Employee Share Ownership Programme

The Client Share Ownership Pro­gramme (CSOP) is a community based incentive which enables our borrowing clients to become eli­gible to a minimum rebate of 10% on the total interest paid on a loan.

CSOP was officially launched on January 19, 2012 by the Permanent Secretary of the Ministry of Commerce, Trade and Industry. In attendance were pioneer mem­bers of the programme who were then awarded certificates.

The programme provides clients with an opportunity to convert a minimum of 25% and maximum of 100% of the eligible amount into shares in Pulse Financial Services Cooperative Society Limited, which is a shareholder in EFC Zambia with 20% shares reserved to the Cooperative.

This is a first in the Zambian Micro­finance sector which empow­ers citizens by providing them with an opportunity of becoming shareholders and creating wealth, thereby contributing to ultimate national development. The scheme has four plans, namely Gold, Silver, Bronze and Basic, which offer dif­ferent options as to the amount converted to shares and that paid as cash.

Since the inception of the pro­gramme in August 2010, the posi­tive response to CSOP has reached beyond expectation with most of the clients choosing the Gold option which converts 100% of the incen­tive to shares. At the end of 2011, the PFSL Coop had 266 members in total.

The total amount of incentive paid to the CSOP qualifying clients amounts to ZMK 111.1 million. On that amount, ZMK 12.3 million was paid in cash into their EFC Zambia accounts and ZMK 98.8 million was paid in shares of the PFSL Coop.

CSOP Options

Gold Silver Bronze Basic

From the pie chart, we observe that Gold option is preferred as clients chose to maximize their investment.

EFC Zambia also commenced the Employee Share Ownership Programme – ESOP in April 2011. ESOP is an initiative allow­ing employees to buy shares in the institution. By the end of 2011, there was a total of 23 employees enrolled in the programme.

EFC has innovated a Client Share Ownership Programme (CSOP), which o�ers clients an opportunity to invest in EFC equity through a cooperative.

By making payments on your loan in full and on time, EFC Zambia will give you back a minimum of 10% of the interest paid. 25% of this incentive will be given to you as shares and the remaining 75% is at your discretion.

“At EFC you are more than a client, you are a shareholder.”

CLIENT SHARE OWNERSHIP PROGRAMME

CLIENT SHARE OWNERSHIP PROGRAMME (CSOP)

Technology

14

IT solutions are at the heart of our efficiency, security and accessibility. Since our inception, we have introduced powerful and flexible solutions that can be linked to offer a multitude of possibilities.

SAF transactional systemA flexible and modular system that makes it possible to carry out, in integrated mode, all banking operations seamlessly with accounting

Smart CardsAn innovative tool that enables clients to identify themselves in a secure manner

Cellular Technology for repaying loansAllows clients to carry out transactions directly from their home or working location

As an example, the EFC Identification Card (ID card) also known as the Smart Card features the client’s name,picture and a micro chip which allows specifically assigned members of EFC staff to quickly and securely access account details of a client as well as information pertaining to the client’s repayment history of loans. The Smart Card has increased transaction efficiency and business capacity altogether through not only enhancement of security but reduction of processing and queuing time thereby improving the quality of operations.

Soon to come :

Prepaid credit cards Interbranch transactions

15

The EFC: Benefits at every levelFor entrepreneursSavings and loans that increase in timeImproved financial literacyThe possibility of becoming economic actors and job creators: a source of pride.A reduced workload thanks to the possibility of hiring new employees

For businessesIncrease in revenue and assetsCapacity to maintain an adequate inventory and survive cash-flow difficultiesThe possibility of taking advantage of opportunities

For familiesBetter living conditions: food – children’s schooling - health- housing – transportation

For the communityJob creation and growth in economic activitySocial impact: self-sufficiency, inclusion of women, access to housing, contribution to education through the creation of new schoolsContribution to the vitality of the social fabric and of the local economy: the entrepreneurs financed are all links in the economic value chain.

DOWNTOWN BRANCHUnity House

Cnr Katunjila Rd/ Freedom WayTelephone: +260 211 233 137 / 138

CHAWAMA BRANCH - LUSAKAChifundo Rd, Chawarma

Tel: +260 974 770 986

KITWE BRANCH - COPPERBELTFreetown Rd, Kitwe.

Tel: +260 974 770 984

CHIPATA BRANCHStand No. 4776, Lunkhwakwa Rd, Chipata

KAMWALA BRANCH Chilumbulu Rd, Kamwala

Tel: +260 974 770 987

KANYAMA BRANCH - LUSAKATafika Shopping Centre

Los Angeles Rd, KanyamaTel: +260 974 770 985

BUSINESS LOAN CENTRESKalingalinga Business Loan Centre

Kafue Business Loan CentreSoweto Business Loan Centre

Kamwala Business Loan Centre

Head Office Unity House

Corner of Freedomway / Katunjila RoadP.O. Box RW 51269

Lusaka, Zambia

Telephone: +260 211 233 137 / 138Fax: +260 211 233 136

Email: info@efczambia.com.zmwww. efczambia.com.zm.

BRANCH NETWORK