corporate profile€¦ · secrecy policy "neusource process outsource private limited, new...

Success consists of going from failure

to failure without loss of enthusiasm

Imperfect Action is Better than Perfect Inaction

Action is the foundational key to all success.

CORPORATE

PROFILE

Way of Working Quality Performance Policies & Procedures

Connectivity Team

ABOUT NEUSOURCE

Neusource is comprised of professionals in diverse domains who have set new service

standards in a wide range of Business supports; from consulting on business growth &

internal control management to Accounts outsourcing walking through Assurance Services

& Management Consulting. We share a commitment to create innovative, high quality

services that are relied on every day by many businesses in India.

OUT OF THE BOX THINKING… FOR OUT OF THE BOX OUTPUT

"At Neusource, we aim to serve with a high quality, dedicated and result - oriented execution team to the clients and

serve as a primary resource and partner in all aspects of clients' business growth and development; further we shall

get involved & have a sincere concern with our clients to understand their objectives and meet their expectations from

Neusource."

OUR VISION

This Tag line also supports the vision envisaged by our management to serve the clients for their growth & success.

COUNTING FOR SUCCESS

01For more info visit at www.neusourceindia.com

WHY WE ARE DIFFERENT??

Executives at neusource are guided & controlled through our own in-house developed workflow system; which is an

online software to control each and every activity to be done by the executive. It also guides, the procedure of working

as well as takes care of clients working & pending tasks, overdue activities, attendance control, actual working hours

and also supports us to analyse deviations between standard time and actual time.

THE WAY WE WORK

Each & Every assignment that an executive completes, is delivered to clients only after it passes through our quality

control team, who goes through not only the correct results but also review the processes by which they are

performed. Hence chances of mistakes to be passed to clients' hands are so minimal.

THE QUALITY WE DELIVER

Every Executive of Neusource is guided to perform the work in a standard format as explained by written procedures

we call it SOPs (Standard Operating Procedures). It is necessary to provide the same output indifferently of the

executive change and removing the difference of personal capabilities. At Neusource we are practicing this principle in

a grander way. These procedures are attached to each activity to be performed for the guidance of executives and

available right at the place where his activities is listed.

THE PROCEDURE TO PERFORM

Every Client of neusource is designated with an Executive Manager, This manager meets the client at prefixed

schedules to discuss the position of Assignments due, reasons for overdue assignments (if any). Executive Manager is

otherwise also available all the time over the mail/chat/SMS etc. for the client & executives. Executive is also guided

concurrently on almost daily basis.

THE CONNECTIVITY WE EXTEND

Every Team member at neusource is selected by a series of screening process like CV sorting, written test, viva-voce

and manager's pick etc., Further our each team member is further groomed by specialized training & orientation

Programme, before actually putting them on the work. We also concurrently workout training & update programme

round the month, to which every team member has to attend at least once in a month. Further our team is guided by

their own employee handbook, which is essentially a code of conduct for them. All disciplinary & other violations are

dealt by the written procedures.

THE TEAM BEHIND THE PERFORMANCE


CLIENT POLICIES "AT NEUSOURCE, WE BELIEVE THAT ONLY WRITTEN STANDARDS AND POLICIES HAVE GUIDING INFLUENCE &

EXERCISES STRONG CONTROL OVER THE DAY TO DAY PRACTICE OF THE ORGANIZATION. THESE DAY TO DAY

PRACTICE BECOMES CULTURE OF THE ORGANIZATION, OVER A PERIOD OF TIME."

SERVICE POLICY

Our prime focus is to attain maximum level of client satisfaction with our premium quality services. These services are

to be rendered by our in-house professionals, who are extremely skilled and talented and hold years' of experience in

their respective domains. Customers highly appreciate our services for their timeliness, accuracy, transparency and

confidentiality all the time. Further, we also offer various payment options in order to ease the payment hassle for our

clients. Apart from other things we are also highly accessible for our clients so as to they can reach us 24/365 all the

time. Being with Neusource is always like transferring your stress to Neusource.

QUALITY POLICY

Neusource is committed to Total Quality Management. Our aim is to be recognized by our clients as a preferred source

of quality services that consistently meet their evolving needs. We achieve this by understanding our clients' precise

requirements and ensuring that they are successfully and constantly fulfilled. We believe in continuously improving

our processes and services in order to attain excellence and ensure that our staff is similarly committed to quality

improvements.

We are determined to improve productivity and focus continuously on innovation and up-gradation of our services

and people. We believe that clients can be served with high quality services only by those organizations, who have a

culture of quality deliveries. We also believe that culture is developed through a well thought delivery and

performance standards with written procedures and thereafter a rigorous follow-up of those standards.


SECRECY POLICY

"Neusource Process Outsource Private Limited, New Delhi hereby undertake to keep all communications,

correspondence, records, information, knowledge, documents and other matters and details exchanged between

Neusource and your company or Neusource may become aware of in the course of dealing between us, in strict

confidence and shall impose the same obligations on their respective partners, employees and representatives who

may be by virtue of this appointment become aware of the above mentioned communications, etc.; Neusource and

any of the officers or employees of Neusource will maintain utmost confidentiality of information or data of your

Company. Neusource will not be allowed to carry any document, record etc. outside your Company. Neusource will not

use, reproduce any information, data related to your Company with any third party without any approval or directions

of the management. Neusource will keep yourselves indemnified against loss or damage incurred due to any

unauthorized use of information related to your company.

We declare that we, will not communicate or allow to communicate to any person not legally entitled thereto any

information relating to the affairs of any person having any dealings with Neusource nor we allow any such person to

inspect or have access to any books or documents belonging to or in the possession of company relating to the

business of the company or to the business of any person having any dealing with the company. We also declare that

the standard professional ethics will be duly adhered.

Declaration of Fidelity, Secrecy & Confidentiality

These Policies shall allow to make us the same

decisions each time, being indifferent from

decision maker...

Hemant Gupta, COO Neusource


PRICING POLICY

"In order to provide maximum value for money to our clients, our Pricing policy shall be fixed per contract by value per

period or assignment, this price shall be calculated by applying per day rates to expected man days required to

complete the assignment. We shall prepare all packages and programme keeping in mind the expected time to

complete the assignment applied by a fixed rate on per day/ visit basis.

To calculate per day/ per visit rates we shall use cost plus mark-up policy. However out of pocket expenses may be got

reimbursed separately. Further we shall charge rentals for use of resources/ assets on cost plus markup principles.

Achieving maximum client satisfaction is our supreme motto."

BILLING TERMS

We follow the following billing terms for all the clients indifferently; we see every client as respectable and wish to be

honest for all hence we never negotiate on these terms.

Prices shall be firm and fixed throughout the duration of the Contract.

Scope of assignment can't be increased during the service period. If increased; the increase in 'Scope of

Assignment' shall be treated as fresh requirement of client and separate SA (Service Agreement) shall be

signed.

Service Tax & Local Taxes shall be as applicable & be charged extra.

An interest of 18% shall be charged; if value not received within 10 days of bill date.

If Terms of assignment is extended from a period of Twelve Month fee shall be revised at 10% higher from

previous year, on the basis of mutual consent.

Out of Pocket expenses, Government Fees, Taxes & Challan shall be billed extra.

Monthly Billing shall be payable as Advance.

Prices are quoted to be served within Delhi/ NCR; in case of out of station visit Boarding/ Lodging & Travelling

cost shall be borne by the client

Neusource is a professional service provider; hence any equipment, place, material or thing used for the

purpose of execution of Assignment shall be treated as out of pocket cost.

Conveyance for visiting a place other than regular service place or client office shall be treated as out of

pocket cost.

Any payment on behalf of client for which prior permission is extended by the client shall be shall be treated

as out of pocket cost.


ESCALATION MATRIX

Clients must be appropriately informed about the Escalation Matrix of Neusource and must be ensured that all

executive positions appropriately handle the queries at their level; further clients must feel that they are important to

us hence at least once in a two days he must get an intimation about status of their open ticket.

KNOW THE ESCALATION MATRIX TO REPORT YOUR COMPLAINT TO A HIGHER LEVEL EXECUTIVE IF IT IS NOT SATISFACTORILY

RESOLVED.

STEP 1: SUBMISSION OF YOUR COMPLAINT

You will have to raise your complaint with our client service department as given below. You will receive a detailed

response within 7 days. Register your complaint with us at [email protected] to our client coordinator or call us

at our number +91- 954 000 3546

Please provide us with your name, mobile number and a detail about the resolution you require.

STEP 2: ESCALATION, IF THE COMPLAINT IS NOT RESOLVED WITHIN 7 DAYS

If you have not received a satisfactory response from the channel as per Step 1, you can escalate your complaint to our

COO at [email protected] or call to his number +91- 954 000 3545

Please mention the complaint reference number assigned to you for speedy resolution.

STEP 3: ESCALATION TO A DIRECTOR (ADMIN)

Our Admin Department closely monitors & examines each client complaints and provides an impartial resolution. If

your complaint has not been resolved to your satisfaction as per Step 2, you can escalate this complaint to our CEO at

[email protected] or can call to his number +91- 9540003547.

Please mention the complaint reference number assigned to you for speedy resolution.


HOW WE HANDLE YOUR ASSIGNMENTS

Client

Requirement Analysis Team

Project Assigned to

Client Service

Disintegrate Project into Assignment

Assign Sr. Manager &

Controlling Project Outcomes

Assign Manager &

Controlling Assignment

Activity

transfer to Executive

Client Service

Sr. Manager

Manager


HOW WE CONTROL YOUR ASSIGNMENTS

Daily Report of Executives

Activity Progress

Time Involved

Visit Report of Managers

Weekly Assessment of all Operations Team

Assignments Progress

Client Comments

Executive Team Results

Co-ordination issues

Comment on Executives

Comment on Assignments

Client Comments


ASSOCIATIONS

ISO 9001:2008

Paperless Office Movement

Greaves Group Language Mart

Tally ERP 9 Level IV Consulting


WHAT YOU CAN EXPECT FROM US


WHAT OUR CLIENTS SAY…

MANMOHAN MALIK, (CMD), HIMALYA INTERNATIONAL LIMITED, NEW DELHI

I have found your Audit staff as Young & energetic. You have really clustered a strong team. I have been working with

you since last Four years and always found your team as excellent performer specifically in the area of drafting & their

problem solving approach. You manage your subordinates very well remotely, I appreciate your system & discipline you

maintain within your organization. I had an idea of what changes were needed for my organization, but the technical

assessment provided by your team in every aspect of our workings like infrastructure, software solutions, client

solutions, team hierarchy were just tremendous and helped a lot in assessing our whole business scenario. It was very

valuable to have an objective assessment of our processes, and validation that we are in fact performing at a high

level, through workflow developed by your team.

NEERAJ CHHIBBA, (PRESIDENT),INDIAN SUBCONTINENT, NAGARRO INC

Firstly, may I congratulate you on a highly successful recruitment drive for the role of Executive Manager, the standard

of all Candidates you sent was highly appreciative and selection was really as per our expectation and hoping to give

due satisfaction in terms of performance and discipline. Thank you to your team at neusource for exemplary efforts

throughout the process. Further, I have been impressed with your approach and style of working by Neusource and

from what I have seen to date, I have in fact already forwarded your name to a couple of my friends. Please take care,

CA VIKAS WADHAWAN, (CFO), PROPTIGER.COM, NEW DELHI

I have worked with Hemant on a Project and Hemant was working as one of the Key service provider of the project.

Hemant and his team is hard working and dedicated. They takes up the responsibility and puts their best of the effort

to ensure the best of the delivery from their side.

DEEPAK MITTAL, (DIRECTOR), TECHLAB AUTOGAS PRIVATE LIMITED, NEW DELHI

You guys seems to have done an extensive research with respect to accounts outsourcing jobs and managing the

mismanaged accounts, you have equipped a good team, and you are really good in making systems. Our Auditors

seems to be happy now, we face very minimal hassles in annual audit as compared to our situations before your

commencement of our assignment. Your MIS reports help us in day to day decision making. Your executives are flexible

& have Positive attitude.

AND MANY MORE…

Because satisfied clients make us happy…


SOME REPUTED CLIENT..


ACCOUNTING

We are a proficient Accounts outsourcing company, involved in the

process of rendering Accounting services, for many reputed clients on

pan India basis. Our sincere and dedicated workforce provides

excellent services to the clients so as to attain maximum level of client

satisfaction. Moreover, these experts are thorough with the pay roll

processing and also possess vast experience in preparing lengthy

reconciliation and many other allied technical services.

WHAT WE DO…

WE COVER FOLLOWING AREAS WHILE TALKING OF ACCOUNTING SERVICES

1. Book keeping

2. MIS Reporting

3. Payroll Processing

4. Inventory Management

5. Return Filing & Form Issuance

6. Client & Receipt Management

7. Party & Branch Reconciliations

8. SME Accounting Management

9. Vendor & Payment Management

10. Statutory Compliance Management

11. Billing System & Sales management

12. Process Monitoring

13. Client Representations


ASSURANCE SERVICES

Backed by the support of our professionals, we are able to provide excellent and complete Assurance & Investigation

services to our clients. These services are rendered by our professionals and are highly appreciated by clients. Our services

help in improving the accuracy, financial efficiency and stability of client's business. We provide solutions related to internal

auditing, statutory auditing, business auditing, tax auditing and pre- audit compilations. Furthermore, our services are at the

core of any financial management setup and ensure proper working of any organization as per the laid down internal

controls.

WE COVER FOLLOWING AREAS WHILE TALKING OF ASSURANCE SERVICES

1. Control Assessment

2. Cost Audit

3. Energy Audit

4. Enviourmental Audit

5. Expense Assurance

6. Financial Audit

7. Fixed Asset Audit

8. HR Audit

9. Inventory Audit

10. Investigation

11. IT Audit

12. Legal Audit

13. Marketing Audit

We go through a 5 process Audit procedure to carry out the assignments, these are:

1. Document & Information Collection

2. Audit Planning

3. Verification

4. Assessment of Results

5. Report Drafting

14. Process Audit

15. Production Audit

16. Quality Audit


CONSULTING

Information Technology sets the strong foundations of any organization. Over the period of time, new technologies have

emerged and it has become challenging for the organization to adopt and manage their systems. In addition, bringing in new

technology in the organization is equally challenging as technology evaluation requires time, effort and expertise. We at

Neusource always endeavour to provide our clients best consulting service so as to make them enabled to fight the new

challenges emerging in business market and economy.

WE PROVIDE CONSULTING SERVICES IN FOLLOWING AREAS

1. Tax Consulting

2. System & Internal Control Review System & Internal Control Review

3. Accounting system Evaluation

4. Purchase Management System

5. Inventory Management System

6. Tally Customization & Utilities

7. MIS Reporting Channelization

8. Paperless Office Conceptualization

9. Internal Control System Development

10. ERP Modules Implementation & Training

11. Instruction Management system

12. Management & Strategic Consulting

13. Onsite Consulting

14. Process Study & Review


CORPORATE SERVICES

We are offering a wide range Corporate Services which are

capable of meeting the diverse demands of the corporate

sector. This service is also aimed to improve the skills of

corporate employees. Thus this range of service is not only

meant for offering team spirit, work culture and increasing

the output of the employees but is also helpful for

organizational development.

WE PROVIDE FOLLOWING SERVICES UNDER THIS AREA

1. Return Filing Camps

2. Help Desk

3. Seminars & Workshops

4. Short Term Executive/ Team Placements

5. ISO Certification Services

6. Consultants Visit on Demand

7. Regular Consulting Support


RETAIL SERVICES

A complete 360 Degree Virtual Accounts office & Liaison Support provided by Neusource; are available to each and every

individual and small business. Neusource provides a complete range of compliance & consulting back office services that

any business consultant or their own Account office would have supported.

Neusource Retail services are basically meant for those organizations and business owners who do not have their own

accounting or back office facility or they do not wish to own any such office in their own facility by whatever reasons; here

Neusource process all the accounting etc. in its back office facility and process the required results as agreed. We thrive to

give feel to our clients as if it is in their own facility.

WE PROVIDE FOLLOWING SERVICES UNDER THIS AREA

1. Virtual Account office

2. Statutory Filings (ROC, Income Tax etc.)

3. Management & Strategic Consultancy

4. Certification & Report Preparations

5. Departmental Representations

6. MIS Reporting & Ledger Scrutiny

7. Control over Statutory Compliances

9. Registrations & Permissions under different Tax Statutes

8. Critical Performance Reports

10. Audit Preparations


ACCOUNTING & BUSINESS DECISION –

A NEUSOURCE PUBLICATION

"Accounting & Business Decisions" compiled by Team Neusource:

"this is a complete knowledge packed technical tool collection that

provides a complete understanding on how a business can use its

accounting setup as a 'decision support centre'. This book takes up

the full responsibility to give full insight of the technical tools and

also the areas where such tools can be implemented."

Book suggests not only the approaches to take the decisions but

also gives glimpses on how to implement those decisions for the

best interests of business. Because growth of business is the only

motto of every entrepreneur. Authors are the great supporters of

entrepreneurship in each individual. Consider few lines from book:

So this book handles all the way a practical outline for those who take real interests in their business.

"Raghav is the managing director of Diziworld, a digital printing service for large

companies based in New Delhi. After a few years of managing accounts by the

unprofessional staffs & unmanaged systems, Raghav realised that there would be

business benefits in introducing a professional touch in accounting. Here Raghav

explains how he moved in the right direction of improving accounting for his

business and what he is now able to do at his fingertips."


WE ARE EAGER TO MEET YOU

PLEASE FIND BELOW THE DETAILS OF OUR PLANNED TURNAROUND CONSULTATION

DON’T FORGET…

TO COLLECT IN OUR TURNAROUND CONSULTATION…

30 Day Subscription to our Instruction Management System

Handbook titled “Accounting & Business Decisions” – our own research material

List of 130 areas to work upon that will certainly fulfil your Dream of Growing your Business

Neusource Process Outsource Private Limited

For more info visit to www.neusourceindia.com

Corporate Office: A - 96, Ground Floor, Shanker Garden , Opp. Vikaspuri P.S., Vikaspuri, New Delhi -110018 (India) Ph.: +91-11-45542840 Client Care Line: +91-954 000 3546 Email: [email protected]

CONTACT DETAILS

Absolutely Free

corporate profile€¦ · secrecy policy "neusource process outsource private limited, new...

Documents