CORPORATE PROFILE

Adding value to business solutions

Synergy Middle East Group is a strategic outsourcing solutions provider, specialized in Human

Resources & Payroll Solutions and other support services like Call Centre Services, Marketing

Services, Transport Services, Janitorial Services with separate dedicated experienced team for

each service.

Since its establishment in 2006 in Bahrain Synergy Middle East Group has become the market

experts in HR, and payroll outsourcing, handling international clients like HSBC, Citibank, Ithmaar

Bank, BMI Bank, UBL, Habib Bank, Al Rashid Group, Sharaf DG, Zain Bahrain, Tech Mahindra,

Gama Group, Havelock AHI, Kempinsky Grand & Ixir Hotel, Sofitel Luxury Hotels to name a few of

our valued clients.. Currently it has a total of 910+ employees in its payroll

Our aim is to provide professional services that allow our clients to reduce operational costs,

enhance operational efficiencies, increase productivity and profits while they get to focus on their

core activities.

HUMAN RESOURCES SOLUTIONS

HR OUTSOURCING PROGRAM:

Synergy Middle East’s HR Outsourcing Program enables

clients to outsource their entire HR function to us. We

offer clients our expertise in the following functional

areas:

1. Recruiting and selection of candidates

2. Employee administration

3. Payroll management services

4. Benefits management services

5. Compliance management

6. Performance management

6. Training - (We work with professional trainers to provide you

with customized training programs to enhance your employee communication & people management skills)

Client & Employees

HR Account Manager

Support Centre

SME Outsourcing Management System

Designated HR account manager for the client

Employees can call /email the concerned division in office for any queries pertaining to their employment

HUMAN RESOURCES SOLUTIONS

HR OUTSOURCING PROGRAM SERVICES

• Sourcing CVs

• Interviewing & short listing candidates as per client’s brief

• Doing reference checks

Recruitment & Selection

• Reduce the burden of employment related paperwork and records management,

• Maintain employment contracts, leave records,

• Manage labour legalities – visa, GOSI, CPR etc.

Employee Administration

• Sending payroll invoices, processing salary transfers, commissions, allowances etc. as per the client’s pay date

• Keeping payroll details updated

Payroll Management

• Manage benefits clients offer employees like medical insurance, air tickets etc. including sourcing the best deals for clients from vendors

• Assisting employees to claim the benefits

Benefits Management

• Reducing or eliminating the legal risks associated with HR

• Ensuring proactive compliance to labour law, LMRA & GOSI

• Handling discipline and termination of employees Compliance Management

• Complete performance management of outsourced team- for performance linked commission and incentives. Performance Management

CALL CENTRE SERVICES

• Product information request services

• Customer help desk services

• Customer problem resolution services

• Up selling & cross selling services

• Order taking services

Inbound Call Centre

• Telesales & customer acquisition • Database services – compilation, cleaning

• Customer satisfaction surveys

• Customer feedback services

Outbound Call Centre

MARKETING SERVICES

We offer solutions to companies, who don’t have large budgets to spend on hiring an experienced marketing staff or retaining an outside agency, practical help for their sales and marketing problems based on our real-world sales and marketing expertise.

TRANSPORT SERVICES

Staff Transport Product Delivery

Trucks Office Messenger

Services

Transport services offered includes staff transport, delivery vehicles and other customised transport requirements of clients. Branded vehicles (mini bus, trucks with branded cargo boxes, two-wheeler s for home deliveries etc.) with licensed drivers can be provided as per client’s requirements.

DOCUMENT DELIVERY SERVICES

Handles secure b2b collections and

deliveries

Dedicated collection agent

assigned to client

Reverse deliveries – eg. invoice

delivered and cheque collected and returned to

client

Timed deliveries – convenient time slots

for document collections every day

Proof of delivery provided

Synergy Delivery Services specializes in inter office, business deliveries with a route delivery system, particularly those characterized by frequent deliveries and quick responsiveness. For a fixed monthly fee, a contract field staff with car or motorbike is provided to deal with all of client’s day to day deliveries and collections.

Wide variety of b2b

documents can be

delivered like office

documents, invoices,

air tickets, direct mailers,

promotion samples,

event invites,

newsletters, publications

etc.

JANITORIAL SERVICES

General cleaning

Glass / window cleaning

Floor polishing

Skip services (Trash disposal)

Clean premises is important for any business organisation. As a value added service we offer clients cleaning & janitorial services where a dedicated team with the necessary machinery and equipment are assigned to carry out the daily cleaning requirements of the client. The services we offer include:

CLIENTS IN BAHRAIN

Since August 2006

Since December 2006

Since April 2007

Since April 2008

Since November 2009

Since February 2010

Banks

Since February 2008

CLIENTS IN BAHRAIN

Since December 2009

Since December 2009

Since September 2008

AL RASHID GROUP

Retail Hospitality

Since March 2010

Since February 2010

The Home Store

Since June 2010

Since August 2010

Since December 2010

DIVA HOTELS

Since June 2011

CLIENTS IN BAHRAIN

Since October 2009

Since April 2009

Telecommunication

IT

Since June 2011

Interiors

Since November 2011

Infrastructure Development (Staff

Transport)

Since November 2011

Automobile

Since March 2011

Hospitality

Since January 2012 Bahrain Family Leisure Company

CLIENTS IN BAHRAIN

Since January 2012

Road Carriage Services

Since December 2011

Retail Distribution (Merchandisers)

Since December 2007

Travel (Document Deliveries)

Since April 2008

Since January 2012

Manufacturing

Bahrain Contact: +973 17820720, 36644255