20212021PROFILE

CORPORATE

CONTENTS

Page

1 OVERVIEW

2 Who we are

6 Group structure

7 Alviva’s offering

8 Geographic footprint

9 Our Board of Directors

11 ICT DISTRIBUTION

12 Axiz

17 Obscure

19 Pinnacle

24 VH Fibre

27 SERVICES AND SOLUTIONS

28 SOLUTIONS AND INTEGRATORS

29 Datacentrix

35 Digital Generation

38 Intdev

41 Centravoice

43 RENEWABLE ENERGY

44 Solareff

47 GridCars

49 APPLICATIONS AND IP

50 Sintrex

53 Merlynn

59 SynergERP

63 FINANCIAL SERVICES

64 Centrafin

66 CORPORATE SOCIAL INVESTMENT

72 LEGAL STRUCTURE

74 B-BBEE CERTIFICATION

79 CONTACT US

OVERVIEW

Led by innovation. Driven by growth.

2

WHO WE ARE

from to by

PRODUCTS OEM SUPPLIERS CUSTOMERS

Approx 7 000

EMPLOYEES

Level 1 B-BBEE Contributor

Level 1 B-BBEE Contributor

51,00%

Black voting rights

51,00%

Black economic

interest

41,93%

Black women voting rights

41,93%

Black women economic

interest

61,60%

Black voting rights

61,60%

Black economic

interest

55,50%

Black women voting rights

55,50%

Black women economic

interest

54,12%

Black designated

groups

Approx 17 000

Approx 250

Approx 3 200

B-BBEE STATUS – ALVIVA HOLDINGS LIMITED

B-BBEE STATUS – DCT HOLDINGS (RF) (PTY) LTD

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VISIONOur people are our biggest asset and, with the strive for constant improvement and a service-driven culture, we are building a company for generations to come.

MISSIONAlviva’s mission is to maximise the returns of all its stakeholders through the execution of its vision, which will be achieved by focusing on:

� being an equal opportunity company and developing staff to their full potential through the implementation of training and development programmes;

� continuous innovation and improvement in supply-chain management, services and solutions;

� growth opportunities;

� being a preferred provider of superior products;

� continued expansion of product and service offerings to promote growth, penetrate new sectors and contribute to the development of infrastructure;

� expansion of its geographical footprint into markets which offer growth opportunities;

� delivering above average returns to all stakeholders;

� proactive participation in B-BBEE; and

� subscribing to the principles of sustainable development through identification, management and measurement of integrated economic, social, environmental and business performance.

PROFILEAlviva is one of Africa’s largest providers of information and communication technology products and services. The Group comprises focused operating subsidiaries who specialise in their unique product and service offerings.

The Group operates through three distinct business segments:

� ICT Distribution – imports and, in some cases, assembles ICT hardware and software and sells it

into the sub-Saharan African markets via reseller channels and national retail chains;

� Services and Solutions – systems integration and ICT solutions, including cybersecurity,

application development, artificial intelligence solutions and renewable energy projects in South

Africa, the rest of Africa and beyond; and

� Financial Services – finance solutions to business entities in the SMME and commercial sector,

principally for office automation and technology-based equipment.

� Group Central Services – provides strategic direction and shared services to the Group.

Alviva has significant proprietary brands and agency agreements with prominent suppliers and also sources branded products from a well-established vendor network, both locally and internationally.

Alviva Holdings Limited is listed on the Technology sector of the JSE, and its head office is based in Midrand at The Summit, 269 16th Road, Randjespark, Midrand, South Africa.

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VALUESThe Group’s values, as contained in the Code of Conduct, are:

ALVIVA AT A GLANCE

Respect

Honour Integrity

Honesty

Fairness

Accountability

ResponsibilityServiceexcellence

Professionalism

Enthusiasm

Creativity

Trust

Leading customer-centric

strategy

Excellent empowerment

credentials

Diversified cash-generating

business

Experienced management

Returns to investors

Strong brands Strong balance sheet

5

FY 2020 AT A GLANCE

Fiscal Year FY 2020 FY 2019 FY 2018 FY 2017 FY 2016

Rm (unless otherwise stated)

Revenue 14 804 15 923 13 629 12 811 10 969

Gross profit 2 434 2 608 2 409 2 273 1 663

Gross profit (%) 16,4 16,4 17,7 17,7 15,2

EBITDA * 708 860 820 824 679

Operating profit before interest and tax 389 670 690 734 616

Operating income (%) 2,6 4,2 5,1 5,7 5,6

Attributable profit 149 395 422 405 342

Basic earnings per share (cents) 112,7 275,3 273,5 244,2 207,1

Headline earnings per share (cents) 149,4 297,1 273,2 243,9 197,8

Core earnings per share (cents) 225,9 352,9 302,2 256,3 205,1

Weighted average shares outstanding (millions)

132 143 154 166 165

Inventory excluding goods in transit 1 080 920 661 694 895

Total stockholders equity 2 278 2 265 2 138 1 998 2 086

Debt to equity ratio (%) 61,8 39,1 37,0 25,8 18,8

Debt to equity ratio excluding IFRS 16 and securitisation (%)

19,6 17,2 16,6 5,8 2,0

Debt to equity ratio excluding IFRS 16 (%) 47,0 39,1 37,0 25,8 18,8

Return on net equity (%) 6,5 17,8 20,4 19,9 18,8

* Earnings before interest, tax, depreciation and amortisation.

EBITDA PER SEGMENT

3%

54%30%

13%

7%

49%

25%

19%

2020 2019

ICT Distribution Services and Solutions Financial Services Group Central Services

centrafinRAPID | RELIABLE | RESPONSIVEFINANCIAL

SERVICES

ICT DISTRIBUTION

SERVICES AND SOLUTIONS

RENEWABLE ENERGY

APPLICATIONS AND IP

SOLUTIONS AND INTEGRATORS

STRUCTUREGROUP

6

®

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OFFERINGALVIVA’S

PRE-SALES AND ADVISORY SERVICES

CHA

NN

EL

VENDOR ICT DISTRIBUTION PLATFORM

CLOUD PLATFORM RESELLER

Distribution agreements with leading vendors of world-class brands

Hardware Own award-winning platform

Tier 1 integrators

Manufacturing Software Mid-market and specialist resellers

Proline proprietary brand Broad- and value-based distribution

SME resellers

Retail

POST-SALESPLAN BUILD RUN

PORT

FOLI

O

� TECHNOLOGY SOLUTIONS

� MANAGED SERVICES � CLOUD SERVICES � BUSINESS

APPLICATIONS

� Security

� Data management

� Data centre solutions

� End-user computing

� Networking

� Service integration and management

� Service desk, monitoring and platform

� Managed workspace

� Managed talent solutions

� Infrastructure management

� Cybersecurity

� Technical support throughout the African continent

� Cloud solutions

� Cloud enablement

� Cloud connect

� Cloud enablement

� Cloud managed services

� Cloud security services

� Cloud cost control and governance

� Connectivity

� Enterprise information management

� Enterprise resource planning

� Professional services

� Managed security and security monitoring services

� Warranty, support and maintenance

� APPLICATIONS AND IP � RENEWABLE ENERGY � FINANCIAL SERVICES

� Artificial intelligence (AI) – solutions within the risk management sphere

� Proprietary AI software that clone and replicate human expertise (TOM)

� Proprietary software for: � ICT infrastructure

monitoring

� Application and user performance evaluation

� ICT asset management

� ICT service level agreement measurement

� Solar photovoltaic solutions and installations

� Electric vehicle charging service equipment

� Charging station infrastructure and management systems

� T ailor-made rental finance solutions for a wide variety of ICT asset classes

PLATFORM SERVICESData centres; service desks; monitoring; remediation

CENTRAL SERVICES Finance; administration; IT; legal; HR; marketing

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FOOTPRINTGEOGRAPHIC

Axiz

Centrafin

Centravoice

Datacentrix

Digital Generation

GridCars

Intdev

Merlynn

Obscure

Pinnacle

Sintrex

Solareff

SynergERP

VH Fibre Optics

Legend:

Branches with sales and technical support presence

Sales presence

Technical support presence

Axiz

Centrafin

Centravoice

Datacentrix

Digital Generation

GridCars

Intdev

Merlynn

Obscure

Pinnacle

Sintrex

Solareff

SynergERP

VH Fibre Optics

Legend:

Branches with sales and technical support presence

Sales presence

Technical support presence

UNITED STATES OF AMERICA

BURKINAFASO

DEMOCRATICREPUBLIC

OF THE CONGO

ESWATINI

MAURITIUS

CÔTED’IVOIRE

SIERRA LEONE

SENEGAL

ALGERIA

EGYPT

MOROCCOTUNISIA

NIGERIA

NIGER

CHAD

UNITEDARAB

EMIRATES

UGANDA

ETHIOPIA

SEYCHELLES

RWANDA

KENYA

TANZANIA

CAMEROON

CONGO

GABON

ANGOLA

BOTSWANA

ZIMBABWE

MOZAMBIQUE

MADAGASCARNAMIBIA

SOUTH AFRICA

ZAMBIA

GHANA

MALAWI

DELAWARE

QATAR

LESOTHO

Businesses in:

– USA

– UK

– Australia

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DIRECTORSOUR BOARD OF

MR PN MASEMOLA (57)

Independent Non-Executive DirectorBScEng (Mech) (University of Cape Town)

Appointed: 29 July 2019

Mr Masemola is a past director of Cisco South Africa (Pty) Ltd and Cisco Technical Services (Pty) Ltd. He led Cisco’s Smart & Connected Communities strategy in South Africa and assisted the Gauteng Provincial Government with its Broadband strategy. He also led the Internet Business Solutions Group within Cisco Systems South Africa, and was part of a wider group of consultants that collaborated across the world on ICT solutions. Prior to that, he led government sales at Hewlett Packard South Africa where he developed the sales strategy. He has held various senior management and board positions and is currently an investor in start-ups in the ICT, mining and energy sectors.

MR P SPIES (56) Executive Director – CEOBCom (UJ)

Appointed: 27 January 2016

Mr Spies has extensive experience in the ICT industry having served in various roles, including that of CFO and CEO at Tarsus Technology Group. His experience includes the successful national and international expansion of various companies, various mergers and acquisitions and the establishment of a channel finance business. With over 30 years’ experience, he is a stalwart of the ICT industry, and is well respected by the Group’s customers, vendors and staff.

MR RD LYON (62) Executive Director – CFOBA (Economics and Business Law) (University of Stirling); CA

Appointed: 1 January 2013

Mr Lyon qualified as a Chartered Accountant in Scotland in 1983 and then joined Fisher Hoffman Stride in South Africa shortly thereafter. He served as a Financial Manager in Metro Cash and Carry (Pty) Ltd for three years before taking on the Finance Director role in Cashbuild Ltd for seven years. He has been with Alviva and Axiz for over 20 years and in general commerce for over 30 years.

MR A TUGENDHAFT (72) Non-Executive Chairperson BA (Wits); LLB (Wits)

Appointed: 24 November 1998

Appointed as Chairperson: 3 October 2017

Mr Tugendhaft is the senior partner of attorneys Tugendhaft, Wapnick, Banchetti and Partners. He is an accomplished practitioner in commercial and corporate law and has more than 45 years’ experience in practice.

MS SH CHABA (62) Independent Non-Executive DirectorBA (Economics and Industrial Psychology); Post-Graduate Diploma in Human Resources Management (Wits); Senior Executive Programme (Wits and Harvard Business School)

Appointed: 31 August 2012

Ms Chaba is an HR expert and business strategist who sits on a number of boards in the private and public sectors. She runs businesses in the areas of agriculture and transport and has extensive public and private sector experience at both executive and board levels. In the public sector, she has served in all three spheres of government and in state-owned enterprises such as Gauteng Provincial Government, City of Johannesburg and the Central Energy Fund. In the private sector, she has experience in the petrochemical, retail, construction and financial industries such as Sasol Ltd, AECI Ltd, Edgars and Thebe Investment Corporation (Pty) Ltd.

MS MG MOKOKA (45) Independent Non-Executive DirectorBCom (Accounting) (University of Limpopo); Postgraduate Diploma in Management (Financial Accounting) (University of Cape Town); BCom Honours (Accounting) (University of Natal), Postgraduate Diploma in Auditing (University of Cape Town); CA(SA)

Appointed: 29 July 2019

Ms Mokoka is a qualified Chartered Accountant (SA) with diverse work experience in strategic and financial management. She has sound public and private sector experience on boards, and currently holds a number of non-executive board positions for leading South African companies.

MS P NATESAN (41) Lead Independent DirectorBCom (Cum Laude) (Nelson Mandela University); BCom (Honours) (Nelson Mandela University); CA(SA); CD(SA)

Appointed: 6 December 2017

Ms Natesan is the CEO at the Institute of Directors in South Africa, serving as an executive director on their board and overseeing the business growth and performance on a day-to-day basis. Her areas of expertise include governance, finance, risk and compliance as well as strategy development.

She is a corporate governance specialist and a thought leader in corporate governance in South Africa, having penned many articles and papers on the topic. She also holds the prestigious Chartered Director (SA) designation.

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11

ICT DISTRIBUTION

ICT DISTRIBUTION

12

Axiz is a leading digital technologies and services distributor that provides technology intelligence to its business partners through the supply of world-class products and a host of new and exciting in-house services. The comprehensive product and services portfolio, combined with a continent-wide footprint and value-based distribution model, enables Axiz to drive new and advanced technologies to the market. The strategic thrust of the company is seen in its ability to build commercial and technological ecosystems that allow its partner base to architect and provide best-of-breed solutions which address the business requirements of their customers. Working strictly through the channel, Axiz creates and adds value at every vendor, partner and customer point of confluence to transcend the traditional role played by IT distributors.

Axiz focuses on the future of the African information and technology market, by making strategic investments that simplify the way customers interact with the company, the technology, the solutions and ultimately each other. Axiz’ position in the industry enables it to provide partners with unique market insights and to function as an overall digital solutions aggregator of:

� Capabilities

� Partners

� Services

� Technologies

� Vendors

Axiz principally distributes its technology through an ever growing channel spread across the African continent. Its robust channel is made up of resellers, systems integrators, ISVs (independent software vendors), service providers and telecommunications companies, and the retail sector. The company offerings are logically segments into technologies, which are based on distribution or related agreements to represent vendor technologies, and services, which are based on Axiz’s own capabilities, expertise or intellectual property.

ADVANCED TECHNOLOGIES

Axiz Advanced Technologies is the enterprise technologies core of the business. Currently housing over 35 of the world’s leading enterprise software and hardware vendors, Advanced Technologies focuses on future facing technologies, which require a more sophisticated sales and engineering capability.

This is an incubation hub for partners and often end-users to confluence on state-of-the-art vendor technologies in a viable ecosystem.

Complex business challenges require a perspective on both the most suitable product offering as well as the scope, design and solution required to solve the business problem. Advanced Technologies combines all of these elements with experienced business unit managers, world-class solutions architects and business development managers to drive the partnerships and build world class solutions.

Advanced Technologies not only platforms pioneering technologies but provides superior technical expertise throughout the distribution sales funnel. Having made commercial investments in vendor technologies, Advanced Technologies is a technological proving ground for partners to get a first-hand experience of how vendor technology can solve very specific and complex business challenges. The Advanced Technologies portfolio encompasses a broad spectrum of enterprise and telco technologies, spanning from hyper-converged infrastructure, networking and storage to analytics, databases, security frameworks and virtualisation technologies.

CLOUD TECHNOLOGIES

Axiz Cloud Technologies focuses on offering ground-breaking hybrid cloud solutions, technologies and services to our partners and their end-customers. These Hybrid cloud solutions comprise Software-as-a-Service (SaaS), Infrastructure-as-a-Service (IaaS), Channel-as-a-Service (CaaS) and Modern-applications-as-a-Service (MaaS) offerings. The Cloud Technologies hybrid cloud model is underpinned by Microsoft Azure and continues to maintain and deliver the growing directory of Azure services and solutions.

The purpose of Cloud Technologies is to assist vendors, partners and their end-customers with this journey to the cloud and new technologies that solve their specific business challenges. This forms part of what Axiz calls “Channel-as-a-Service”. An ecosystem of ISVs enhances the company’s capability to offer cloud solutions that partners consume through its industry-leading proprietary digital platform. Partners and their customers are able to spin up new services and geometrically scale their datacenters and business requirements in real time. This modern flexibility of Cloud Technologies makes it the leading cloud solutions provider for partners and vendors.

PROFILE

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Cloud Technologies is committed to driving demand for cloud technologies to assist vendors and partners enhance and grow their businesses more efficiently and effectively. Through the technical services and DevOps capabilities, Cloud Technologies can accelerate their move to cloud services-focused business models, which are key to long-term sustainability.

EDGE TECHNOLOGIES

Edge Technologies is the pedigree of Axiz, supplying enterprise and consumer hardware technologies, computing accessories and software to the market. Edge Technologies is the reconfigured model of Axiz’ traditional distribution business, which established capabilities around warehousing, credit and logistics with distribution at scale and has advanced to include more technologies and services. The Edge Technologies business offering includes:

� Bags

� Computers

� Desktops

� Endpoint devices

� Laptops

� Monitors

� Printers

� Projectors

SOLAR TECHNOLOGIES

Axiz Solar Technologies is the measured response to a world rapidly moving towards more environmentally friendly and ecologically responsible business and technology practices. Serving the South African and sub-Saharan markets, Axiz Solar Technologies remains true to the channel-centric model, setting up key resellers in each market and supporting them with the steady supply of the best solar products, training and credit. The careful selection of vendors was a product of years of research and employing blue ocean strategies to meet Africa’s energy crisis. Solar Technologies is currently the only Level 1 B-BBEE solar distributor in South Africa.

Currently, Solar Technologies distributes of the following world-class solar products:

� BYD

� Longi Solar

� Phocos

� Schneider Solar

� SMA

� SolarEdge Technologies

� Trina Solar

� Trojan

Axiz Solar Technologies aims to continue growing and adding to its formidable portfolio of leading global brands and products to help meet the energy demands of emerging economies. With solar modules, trackers, both string and hybrid inverters, storage solutions as well as off-grid kits, Solar Technologies is well positioned to meet the needs of small scale installers right through to the supply of large scale C&I and utility scale projects.

DIGITAL SERVICES

Axiz Digital Services is the internal team of digital architects and technologists working to build robust and dynamic company and partner enabling digital capabilities. This is achieved by digitally transforming vital business services for vendors, employees, partners and their end-customers, making every external touch point across the business a digitally optimised and architected user experience.

Digital Services achieves this by protecting and creating new revenue through our self designed and developed digital platform. The design principle utilised in all digital transformation projects is to reduce complexity and absorb friction to enable the rapid development and value scalability of our technologies and services. The cross-disciplinary teams follow best practices and new techniques to enable digital transformation.

Digital Services enables partners and end-users to transact in a unique marketplace across various products, services, vendors, geolocations and levels of complexity on a single pane of glass. Over and above the transaction, Digital Services provides vendors and partners the ability to leverage existing end-point integrations into their systems, building an end-to-end solution. Vendors and partners can create unique offerings for their customers that complement and/or mirror products and services in the marketplace whilst configuring their own pricing rules for bespoke offerings and solutions.

FIELD SERVICES

Axiz Field Services, formally known as Tricon Services and thereafter Axiz Services, is a hardware, software services and support company that operates in 30 countries on the African continent. The team simplifies and manages vendor and systems integrators, deployment and post-implementation maintenance support for customers and business partners to ensure optimum business continuity, systems performance and service level attainment. This includes:

� Asset management

� Client installation and maintenance support services

� Effective and efficient parts logistics and services process integration

� End-user support with smart hands and eyes

AXIZ continued

14

� Part stocking capabilities at our local offices

� Specialising in client installations and maintenance support

� Technical services and support

� Vendor management

� Warranty management and fulfilment

Field Services’ customers are mainly multi-national companies across a wide and diverse industry coverage, including:

� Agriculture

� Banking and Insurance

� Beverages

� ICT

� Industrial

� Mining

� Oil and Petroleum

� Pharmaceutical

� Travel and Transport

� Telecommunications

TECHNOLOGY SERVICES

Axiz Technology Services has built a strong implementation capability leveraging the company’s pool of certified experts and strong vendor relationships. Technology Services comprises these accumulated technical expertise providing network and security monitoring, management and remedial services via a dedicated network and security operations centre (N-SOC).

Technology Services offers a portfolio of managed services around the Axiz-owned network and security offerings, enabling small and medium businesses to take advantage of enterprise-level network and security management services on a monthly subscription or consumption basis.

Over the years, large companies have demonstrated the capability to develop services, with small and medium businesses struggling to gain or develop enterprise grade services. Technology Services aids small and medium businesses in competing by levelling the playing field. In a digital-enabled environment, there are a number of critical services that they require access to, despite the business size or complexity.

Enabled by Axiz’ Technology Services, partners are able to provide a full services portfolio to their customers without the insurmountable limitation of capital expenditure investment. These services enable the partners to complement, enhance or differentiate their existing portfolios to their customers, creating new revenue streams and business relevance for them.

AXIZ continued

15

AXIZ continued

KEY BRANDS

As a solutions aggregator dedicated to offering ground-breaking value-added solutions to its registered partner channel, Axiz currently houses over 50 ICT brands, each working in tandem with Axiz’ vendors and partners to deliver a holistic ecosystem, supported by our services offerings tailored to the needs of the channel whilst delivering shared value to all stakeholders.

16

AXIZ continued

Craig Brunsden

Chief Executive OfficerBCom

Craig joined Axiz in 1995 and appointed to the Axiz Board in 2009. He has seen the transformation of the distribution industry from various perspectives within the organisation including marketing, product, sales and operations. Craig was appointed the Chief Executive Officer of Axiz in January 2016.

Andrew Li Financial DirectorBCom Hons

Andrew completed articles at PricewaterhouseCoopers Inc. before joining Axiz in 2000, where he worked in the finance department for a number of years before joining Alviva Holdings Limited as Group Financial Manager. Andrew was appointed the Financial Director of Axiz in June 2016.

Robert Nkuna

Human Resources DirectorBCom Hons (HR Management)

Robert spent a number of years in industrial relations before joining Axiz in 2007 and was the Director of HR at Alviva Holdings Limited for almost five years. Robert was appointed the Human Resources Director of Axiz in June 2016.

SENIOR MANAGEMENT

2020

� CONTEXT Channelwatch – Distributor of the Year 2019

� CONTEXT Channelwatch – Distributor of the Year for Customer Service 2019

� CONTEXT Channelwatch – Distributor of the Year for Best Retail Partner 2019

� Axiz’ technical division – ISO 9001:2015 Quality Management System Certification

� Distributor of the year for 2020 (Channelwise award)

� Components and accessories Distributor of the Year for 2020 (Channelwise award)

� End user devices Distributor of the Year for 2020 (Channelwise award)

� Infrastructure Distributor of the Year for 2020 (Channelwise award)

� Networking Distributor of the Year for 2020 (Channelwise award)

� Printers and Peripherals Distributor of the Year for 2020 (Channelwise award)

� Security Distributor of the Year for 2020 (Channelwise award)

� Cisco Small Business Distributor of the Year for 2020 (Cisco SSA Partner award)

2019

� Mcafee Distributor of the Year

� Redhat Distributor of the Year

ACCREDITATIONS, AWARDS AND CERTIFICATIONSinclude, but are not limited to:

GEOGRAPHIC FOOTPRINT

Axiz has a strong presence on the African continent with branches in South Africa (Johannesburg, Bloemfontein, Cape Town, Durban and Port Elizabeth) and in Botswana, Kenya, Mauritius, Mozambique, Namibia, Zambia and Zimbabwe. Its footprint is expanded through a sales presence in Angola, Ethiopia, Madagascar, Nigeria and Tanzania.

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Obscure Technologies is a firm of experts, specialised in brokering best-of-breed security solutions to the market by servicing as a valued channel for vendors and customers through the promotion of information security products and by demystifying murky concepts. By keeping up to date with dynamic security trends, global developments, local markets and the uppermost benchmarks of service, Obscure is able to sustain and enhance its own expertise, culminating in end-to-end innovative technology and professional solutions for its partner community.

Through its technology partners, Obscure offers:

� device visibility and control solutions providing an accurate device inventory, situational awareness, continuous compliance enforcement, policy-based access control and rapid response to security incidents

� integrated cyber defence to protect customers and organisations from next generation attacks

� hybrid solutions for Distributed Denial of Service (DDoS) attack detection and mitigation

� secure the enterprise, the cloud and the future through next-generation firewall and cloud security solutions combined with the industry’s only open and integrated, AI-based continuous security platform

� the new identity standard – centralising identity and adding strong multi-factor authentication across hybrid IT systems as well as augmenting visibility to respond faster to security threats, as well as Single Sign On and lifecycle management for SAAS Applications

� bringing together all data and applying machine learning and artificial intelligence to deliver an automated security service

GEOGRAPHIC SCOPE

Obscure is headquartered in Pretoria, with a branch office in Cape Town. As part of Obscure’s growth strategy, PAN-African points of presence are planned for Kenya, Nigeria and Mauritius.

INDUSTRIES

� Agriculture

� Building and Construction

� Business Services

� Commercial

� Education

� Energy

� Financial Services

� Banking

� Insurance

� Hospitality

� Industrial

� IT Services

� Legal

� Manufacturing

� Media and Communications

� Medical and Health Care

� Mining

� Retail

� State-Owned Enterprises

� Telecommunications

� Transportation, Warehousing & Logistics

� Travel and Tourism

PROFILE

18

OBSCURE continued

SENIOR MANAGEMENT

Ivor Daniels

Director

Ivor Daniels career spans more than thirty years in senior sales and account director roles in the IT industry. His work history includes roles at both global IT companies, such as Cisco, HP, and 3Com, plus SA IT leaders including, Tarsus, Sourcecom Technology Solutions, SecureData, and the Bytes Technology Group. In his sales capacity at these organisations, he specialised in large scale networking solutions and technology to both new and existing accounts.

Ivor is highly skilled sales executive with a proven record of winning business in highly political and competitive situations. He is attributed with turning cold accounts into satisfied multimillion-dollar customers, and with a tenacity for closing business deals that aim to deliver value to all parties.

He has a customer service excellence, profit-driven approach to solution sales and boasts a multinational professional and academic background. He is a highly motivated ICT Sales and business development professional with in-depth technical, consulting and sales experience in delivering business driven solutions to enterprise/corporate and public sector arenas.

Ivor understands the crucial role IT plays in delivering value to a business and the need for comprehensive IT governance and risk management frameworks that aim to protect organizations’ investments in IT infrastructure.

Justin Lee Managing Director

Justin boasts almost two decades of experience in the IT industry where he has specialised in the networking and security arenas. As MD of Obscure Technologies, he is responsible for leading sales and strategy for sub-Saharan Africa.

Prior to his current leadership role at Obscure, Justin held senior management, sales, and technical positions at Blue Coat/Symantec, EOH, Juniper Networks, eSecure and Grintek Telecom.

Over the years he has gained a profound knowledge of the industry through working with various service providers, mobile operators, and leading enterprise’s across Africa.

Justin has an energetic approach to all work he undertakes and is not only highly knowledgeable in all aspects of the IT industry but has a passionate interest in technology and the development of the sector. He is a regular and popular speaker at major IT conferences on security, networking, and mobility.

Francois van Hirtum

Chief Technology Officer

Francois is an experienced Chief Technology Officer with a demonstrated history of working in the information technology and services industry. He is skilled in Enterprise Information Security, Service Management, Data Centre and Cloud Service combined with strong business development and professional sales acumen.

KEY BRANDS

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Pinnacle is a leading South African ICT distribution company, offering its customers a broad range of world-class technology products, seamlessly delivered across an expansive footprint and underpinned by technical expertise, drive and determination.

DISTRIBUTION

Pinnacle is an authorised and exclusive distributor for many leading vendors, as well as manufactures and distributes its proprietary Proline range, thereby allowing it to be the first to market the latest technology and ideas available, spanning the entire breadth of ICT hardware equipment and peripherals with the range including almost all of the top international brands across the following categories:

� Customer devices

� Advanced technologies

� Peripherals

� Tablets and phones

� Enterprise

� Infrastructure

� Networking

� Point of sale

� Software

� Life, safety and security

MANUFACTURED PRODUCTS

Proline

Pinnacle manufactures a local range of truly South African products, including the extensive Proline range, which is specifically designed for the harsh temperatures and dusty conditions of Africa. Proline’s range of PCs, notebooks and point-of-sale products are manufactured in-house and are all specifically designed and built to meet the needs and demands of the African market.

The Proline range is manufactured in a contemporary ISO 9001:2015 certified assembly line capable of producing up to 15 000 units per month. Only Tier 1 and A grade components are used and all systems are tested with the Windows Hardware Quality Labs (WHQL) program to ensure accurate functioning with Microsoft products.

BUSINESS DEVELOPMENT

Apart from supplying a broad range of high-quality technology products to its resellers, Pinnacle enables its resellers to grow their businesses through a highly skilled group of Pinnacle Product Specialists and Business Development Managers, who assist Pinnacle’s resellers and ensure that they are fully equipped and trained to sell the products in their portfolio.

VALUE-ADDED SERVICES

Pinnacle boasts a well-rounded end-to-end service to its customers by expanding its ICT distribution offering with value-added services in the ICT infrastructure, point-of-sale, mobility, and life safety and security industries.

Life safety and security

Pinnsec

Pinnacle Security Solutions (Pinnsec) is a specialised supplier and design/marketing support centre for a range of world-class CCTV, public address, evacuation, access control, fire detection and gas suppression products.

ICT infrastructure

Datanet

Datanet supplies ICT infrastructure, including structured cabling, power management, enterprise fibre optic and racking solutions to a wide installer base through in-house brand expertise, with notable success in the data centre infrastructure space.

Enterprise mobility and point-of-sale

Pinnpos

Pinnpos is Pinnacle’s specialised Point-of-Sale Technology division, with a focus on technology used for improving business productivity in the retail, logistics, manufacturing and other supply chain-related industries.

Pinnpos also distributes data capture terminals, point-of-sale hardware and large format displays under the Proline brand as well as represents leading international vendors of industrial label printers, bar code scanners and rugged mobile computers used for enterprise mobility.

PROFILE

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Repairs and maintenance

All Pinnacle branches are fully equipped with repair and maintenance facilities, offering its resellers convenient call-in as well as field services. Pinnacle’s first-time repair rates are among the best in the industry.

Logistics

Pinnacle’s custom designed, powerful logistics system allows configuration on the assembly line and transportation directly to a customer anywhere in southern Africa.

Technical support

Pinnacle’s technical support call centre operates nationally, and all resellers have further access to additional technical and pricing information as well as marketing tools such as promotional templates to assist with sales generation.

Turnkey enterprise solutions

Pinnes

Pinnacle Enterprise Solutions (Pinnes) is a strategically formed division within Pinnacle that specifically focuses on developing turnkey enterprise solutions for a wide variety of customers. Pinnes provides tailor-made ICT architecture to fit specific requirements of unique customer and/or project-based circumstances.

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Hardware Software Support Security Storage

Switching Software Defined Computing

HCI Hybrid, Public and Private Cloud

Infrastructure

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KEY BRANDS

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ACCREDITATIONS, AWARDS AND CERTIFICATIONS

2020 � ISO 9001:2015 – Quality Management System Certification

� ISO 14001:2015 – Environmental Management System Certification

� Nutanix Rockstar awards 2020 – Superior back end Support – Richard Lace

� Nutanix Rockstar awards 2020 – Superb technical guru enhancing the channel – Johan Lotter

� Lenovo 2020 Commercial Deal of the Year

At Pinnacle, all technical divisions have been ISO 9001:2015 (Quality Management) and ISO 14001:2015 (Environmental Management) certified. Everything from the production line all the way through to implementation, repairs and warranty as well as the call centre, have been ISO approved for

quality and environmental care.

2019

� Huawei 2019 Capability Partner of the Year

� Commvault 2019 Distributor of the year

GEOGRAPHIC SCOPE

Pinnacle’s footprint, scale and size allow its resellers to access a broad range of world-class ICT products delivered seamlessly throughout all major centres across South Africa and almost the entire SADC region. Pinnacle’s headquarters are in Midrand with branches in Durban, Cape Town, Bloemfontein, Nelspruit, Port Elizabeth and Namibia. Branches are supported by eight warehouses across southern Africa, including Namibia.

INDUSTRIES

Pinnacle’s products, offered through its channel resellers, cover every level of economic enterprise in southern Africa, being:

� banks

� central government departments

� finance

� manufacturing

� mining

� retail

� state owned enterprises

Pinnacle’s technology portfolio is used by:

� families

� NGOs

� religious organisations

� schools

� stores

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PINNACLE continued

Tim Humphreys-Davies

Chief Executive OfficerBA Hons (Marketing)

Tim is responsible for the running of Pinnacle in its entirety, including overseeing all its vertical businesses, as well as the growth of its business north of the border within the SADC region. He has over 20 years’ experience in the IT distribution industry where he filled various executive positions, including Managing Director of Multimedia Warehouse.

Kulani Maphophe

Sales Executive : Government

and SADC

Kulani Maphophe joined Pinnacle in 2019 as the Government Sales Manager. With over 22-years of operational and management experience, Kulani has worked for a number of reputable companies and has been utilising his skills and experience to enhance Pinnacle’s shareholder and stakeholder value. Kulani adds great value to Pinnacle’s management team with his cross-functional business leadership experience across OA, ICT, Financial Services and Telecom sectors. It is thanks to these expertise that Kulani received a promotion to Sales Executive for the Government and SADC teams in September 2020.

Hanré Bester

Chief Financial OfficerCA(SA); MCom (Tax)

Hanré joined Pinnacle in 2019 as the Chief Financial Officer. His experience includes positions held in the distribution and warehousing environment as Group Financial Manager and Financial Director at a JSE-listed group. Prior to this, Hanré worked at PricewaterhouseCoopers Inc (PwC), specialising in taxation as a multi-disciplined tax practitioner. Hanré is a chartered accountant, who completed his articles at PwC in 2003, and holds a Masters degree in Taxation.

SENIOR MANAGEMENT

Natasha Oosthuizen

Director: Commercial and Public Sector

Natasha Oosthuizen joined Pinnacle in 2014 as Sales Manager for the commercial, education and public sector. In 2018, Natasha earned her promotion from Sales Manager to Director within the same sector. Natasha has gained invaluable sales experience and extensive corporate training, working for established brands such as Siemens and Lenovo. This has enabled her to understand the multiple layers within the ICT supply chain, from vendor to distribution as well as channel partners and commercial customers’ business environments and requirements, giving her the ability to strategically align relevant processes and partnerships to a broad range of IT Solutions. In September 2020, Natasha was further promoted to National Sales Director of Pinnacle.

Donovan Dercksen

Verticals Director

Donovan has 15 years’ experience in both the ICT field and the Integrated Electronic Services environment. Donovan has held several senior management positions including the Managing Director of a division within EOH, the Managing Director of the Digital Infrastructure division within NEXTEC, National Sales and IT Business Manager at Rittal, and Automation Manager during his time in the process control environment with the LAPP Group. Donovan holds a National Diploma in Electronic Engineering from UJ, is a certified Data Centre expert, and holds various managerial and coaching accreditations which aid in leading the Verticals team since December 2019.

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VH Fibre is a value-add distribution and installation services company specialising in passive fibre optic network solutions. VH Fibre specialises in supplying fibre-to-the-home and fibre-to-the-building passive network solutions to its customers.

VH Fibre is structured to provide turnkey solutions to its customers by providing in-house capability, resources and skills from its available resource pool. VH Fibre supplies a comprehensive portfolio of state-of-the-art fibre optic products, which enable them to offer tailor-made solutions that cater for customer requirements and infrastructure needs. The business is well defined and segmented with business partners to provide focused quality solutions and services to customers, offering the following through a multi-disciplinary approach:

� Consultancy Services

� Professional Planning/Engineering Services

� Overall Network Solutions and Design

� High Level Network Designs (including BoQ and BoS)

� Low Level Optimised Network Designs (including BoQ and BoS)

� Expansion Plans and Future Proofing

� Right of Way Application Services

� Project Management

� Outside Plant Optical Fibre Infrastructure Deployment

� Specialised Technologies

� Cable Installation Technologies

� Fibre Optic Cable Splicing and Testing Technologies

� Maintenance Services

� Business Development and Innovation

� Training

� Security and Access Control

� Passive Fibre Product Solutions for:

� Outside Plant (Feeder and Distribution Networks)

� Fibre Solutions for Security and Access Control

� Inside Plant (Malls, High Rise Buildings, MDUs, FTTh, Hospitals)

� Product:

� Warehousing

� Product Management

� Contractor Management (Direct Product Supply)

VH Fibre was involved in the first Fibre to the business (FTTb) roll-out with Conduct Telecomms in Illovo and pioneered Fibre to the home (FTTh) with Vumatel, by project managing and supplying to the first suburb, Parkhurst. VH Fibre has since been a major player in the FTTh market by supplying product and being a turnkey provider in the rolling out of projects.

FIBRE OPTIC SOLUTIONS SPECIALISTS

Supply of fibre optic cable and

connectivity

FTTx solutions

Turnkey services

PROFILE

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GEOGRAPHIC SCOPE

VH Fibre Optics is headquartered in Johannesburg.

INDUSTRIES

VH Fibre Optics has a comprehensive product range that is suitable for fibre optic networks in the following markets:

� Data Centre

� ICT

� Industrial

� Premises

� Security

� Telecommunications

ACCREDITATIONVH Fibre is a member of the Digital Council.

VH FIBRE OPTICS continued

KEY BRANDS

VH Fibre has the exclusive Prysmian Group distribution agreement for South Africa.

SENIOR MANAGEMENT

Johan Kleynhans

Managing Director

BEng (Electronics) PrEng (with Honours); Honours in Bio Medical Engineering and Telecommunications; Diploma in Project Management; Advanced Diploma in Business and Project Management

As an Engineer, he worked at the CSIR for four years and was involved in several Defence Force Telecommunications research projects. Johan registered as a Professional Engineer in 1994 and soon after that he joined Siemens Telecommunications (Pty) Ltd. He was involved in several of their Telecommunications divisions, covering both fixed and mobile technology and eventually took up the position of Divisional Manager for Networks Core and Infrastructure, where he was responsible for the Network Engineering division.

Siemens Telecommunication’s Carrier division and Nokia Networks division merged in April 2007 to form Nokia Siemens Networks (NSN). Johan was offered the opportunity to lead one of the key technical divisions in this new organisation. Johan served a total of 16 years within the Siemens group, finally attaining the position of Head of Core Solutions Engineering and Sales: Middle East and Africa.

Johan was approached by the CIV Group to join MCT Telecommunications as Chief Operating Officer in January 2010 and, after six months, he was appointed as Chief Executive Officer. Johan was instrumental in the significant growth of MCT Telecommunications (Pty) Ltd over the past nine years as well as the positioning of MCT Telecommunications (Pty) Ltd as a market leader in the deployment of turnkey fibre optic networks in South Africa.

Johan also served for five years as a Board member of the FTTX Council Africa and the last two years as Treasurer.

Johan joined VH Fibre Optics (Pty) Ltd in July 2019 as Managing Director.

Sadia Majeed

Financial Manager

BComm; Financial Management (Hons)

Sadia started her financial career in the ICT industry in 2007 at Printacom, a subsidiary of Tarsus Technology Group, as an Assistant Financial Manager, appointed as Financial Manager in 2009 and became Senior Operations and Finance Manager in 2018. Her expertise includes cash flow management, financial reporting, detailed and in-depth analysis for ease of decision making, implementing processes and procedures, root cause analysis and providing solutions thereof, identifying risks, and automation of company processes as well as developing and growing people. Sadia was appointed as Financial Manager of VH Fibre on 17 August 2020.

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SERVICES AND SOLUTIONS

SERVICES AND SOLUTIONS

RENEWABLE ENERGY

APPLICATIONS AND IP

SOLUTIONS AND INTEGRATORS

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SOLUTIONS AND SOLUTIONS AND INTEGRATORSINTEGRATORS

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PROFILEDatacentrix is an end-to-end ICT solutions integrator that uses leading technologies to deliver business value to corporate and public sector organisations, guiding customer’s technology decisions to enable all-connected digital business outcomes and their response to the ever-changing business and technology environments. This involves:

� bridging the digital gap between business and technology;

� understanding the role of innovation to enhance time, cost and process efficiencies;

� increasing the visibility and utilisation of information to enhance customer responsiveness;

� leveraging emerging and disruptive technologies to ensure relevance in the future; and

� mapping the technology solutions that will support data-driven, application-powered, hyper-connected business that offers better business outcomes and excellent user experiences.

KEY BRANDS – GLOBAL PARTNERS

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Digital BusinessSolutions

Business relationship management

Discovery workshops

Pre-sales solutions experts

Sales specialists

Value Delivery

Digital Business Solutions Managed Services Technology Solutions

National 24x7 service desk

National project o�ce

Monitoringcentre

Secure cloud access

National 24x7 ops centre

Datamanagement

Blockchain

Web & mobile

Contentservices

Customer relationship management

Internet ofthings

Smart process

automation

Systemsintegration

Business networks

Cloudsolutions

ApplicationDevelopment

DevOps

Artificial intelligence

Machinelearning

Identity andaccess

management

Enterprise resource planning

Service catalogue

Service integration &management

Managed print solutions

End-usersupport

Talentmanagement

Field supportengineers

OEM break-fix

Systemadministration

& support

Configuration centre

Cloud managedservices

Cloud securityservices

Cloud cost control &

governance

Service management

lifecycle

Threathunting

Security operations

centre

End-usercompute

Digital signage

Compute & virtualisation

Storage & backup

Network switching &

routing

SecureWi-Fi

Cloud enablement

Unified security

NextGen satelliteconnect

Cloud connect

Smartsurveillance

AdvancedRFID solutions

Mobility Converged solutions

Advanced monitoring

Technologyintegration

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Governance & Compliance

Remoteexperts

Datacentrix’ value delivery is supported by its people, technology partnerships, business innovation and mature offering, which enable the company to provide consistent, high-level quality services and solutions to its customers, supported by its solution building and delivery capability.

Datacentrix’ integrated solution offering encompasses its three divisional focus areas, being Managed Services, Technology Solutions and Digital Business Solutions, as depicted in the diagram below.

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DELIVERYVALUE

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SENIOR MANAGEMENT

Ahmed Mahomed

Chief Executive Officer

Ahmed Mahomed is the Group Chief Executive Officer (CEO) of black empowered ICT (information, communication and technology) company, Datacentrix.

Ahmed has held various executive management positions for over three decades and has been operating at board level for over 20 years. He is a seasoned businessman and ICT veteran, having been in the IT industry for 22 years. He joined Datacentrix in 2002 to head up the company’s then Infrastructure division. Following his successful management of the division, Ahmed was named as Chief Operating Officer (COO) in 2007 and became CEO later that year.

Prior to joining Datacentrix, he held the title of Managing Director at Pinnacle Micro and was also Operations Manager for hardware and construction giant, Cashbuild.

Ahmed was honoured by the Minara Chamber of Commerce in 2018 for his leadership ability and wealth of experience in executive management and business, receiving the coveted title of ‘Businessperson of the Year’. In 2015, Ahmed was a finalist in the Master Entrepreneur category of the EY World Entrepreneur Award.

Elizabeth Naidoo Chief Financial OfficerBCom, BAcc, CA(SA)

During her time at Datacentrix, Elizabeth has spearheaded the company’s finances, accounting and investor relations functions. She plays a key role in contributing to the company’s strategy, reporting, annual and long-term financial planning, as well as managing the business’ operations from a financial perspective. Elizabeth’s role is fundamental to building a high performing organisation that achieves its objectives. Elizabeth has completed multiple acquisitions and is well versed in legal, statutory and governance requirements for business. She participates in the management of the company’s HR, CSI programme, skills development, logistics and internal IT functions and heads up the empowerment rating process at the company.

Johann CoetzeeDivisional Managing Director: Technology Solutions and Commercial SalesBSc Engineering; MBA

Johann has been involved in the ICT industry since 1988. During this time, he has occupied senior leadership positions in several ICT organisations, including Hewlett Packard and Dimension Data.

Johann joined Datacentrix in 2003 and has been integral in growing the company from a small, Pretoria-based IT company into a strong contender in southern Africa’s technology industry. As the Divisional Managing Director of Commercial and Technology Solutions, Johann is responsible for Datacentrix’ commercial business and customer relationships, including technology integration within the Group. His broad portfolio includes delivering large multi-national projects, organising large teams, financial management and ensuring an excellent customer experience.

Juane PeacockDivisional Managing Director: Coastal Technology Solutions, Digital Business Solutions and eNetworks

Juane’s experience in the ICT industry stems from 1980. His involvement in senior leadership and business strategy started at Micro Data in his role as Sales Director, prior to joining Datacentrix in 1999 as Managing Director of the Western Cape business. Shortly after his appointment at the company, his responsibilities expanded to incorporate coastal regions, including KwaZulu-Natal and later the Eastern Cape. More recently, Juane assisted the company’s expansion into the Middle East to pursue worthwhile business opportunities in the region. Juane was closely involved in the acquisitions of Nokusa Engineering Informatics in 2012 and eNetworks in 2013.

Juane’s competency areas encompass business management in line with a broader strategy, contract negotiations, budgeting and financial management, cross regional and disciplinary collaboration, people development and vendor engagement. His comprehensive portfolio extends across the company’s offering stack and technology vendor complement, with specific focus on digital business solutions, enterprise information management, managed services, ISP services and technology solutions.

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DATACENTRIX continued

SENIOR MANAGEMENT continued

Yackshna Singh

Divisional Financial Director CA(SA); Member of SAICA

Yackshna started her career at PricewaterhouseCoopers Inc in 2008 as an article clerk and qualified as a CA(SA) in 2011. She quickly progressed to senior manager with a split focus on auditing multinationals, and on internal learning and development – due to her keen interest in developing people.

In 2015, Yackshna joined Datacentrix as Group Financial Manager. She developed a good understanding of the business and its processes and was closely involved in attaining the company’s ISO accreditations and in setting up the policies and processes of conducting business in Africa. She was promoted to Divisional Financial Director in March 2018.

Yackshna’s financial expertise and business proficiency encompass financial reporting; financial planning on large multinational projects; budgeting and forecasting; cash flow, working capital considerations and treasury-related activities; internal control implementation and monitoring; and corporate governance, compliance and risk management.

Kenny Nkosi Divisional Managing Director: Public Sector

Kenny Nkosi has over 20 years’ experience in business management and administration at senior management level and 11 years’ IT technical experience. He joined Datacentrix in 2006 and spearheads the company’s strategy for business growth in the public sector. His key responsibilities include stakeholder management across the entire business value chain, financial and human capital management. Kenny contributes a wealth of business and technical expertise to operations. Some of his competency areas include business intelligence, data warehousing, data mining, risk modelling and analytics, balance-scorecard and total quality management applications for engineering and business environments. He has worked for a number of multi-national organisations in the past before joining Datacentrix, and has travelled the world extensively during this period.

GEOGRAPHIC SCOPE

Operations are managed from the Datacentrix’ head office in Midrand and from regional offices in Cape Town, Durban, Port Elizabeth and East London. A state-of-the-art Logistics Centre is situated in Midrand, with service centres in George, Polokwane and Bloemfontein.

Datacentrix partners with Axiz Services, a technical support services provider in Central, East and West Africa (CEWA). This partnership extends Datacentrix’ local operations to 35 countries across the rest of Africa.

The newly established entities, Datacentrix Solution DMCC and Datacentrix Solutions LLC, operate in Dubai (UAE) and Doha (Qatar), respectively, and support the Digital Business Solutions division in the Middle East region.

INDUSTRIES

Datacentrix services public and private sector customers across all major market sectors, including but not limited to:

� Automotive

� Communications

� Education

� Energy

� Financial Services

� Healthcare

� Manufacturing

� Mining and Industrial

� Tobacco

Samukelisiwe Dube

Human Resources ExecutiveNational Diploma in Human Resources Management; BTech (Business Administration); Postgraduate Programme in Organisational Development

Samukelisiwe’s career in HR commenced in retail and spans over 20 years. During this time, she has been driving the people management agenda across the HR value chain within various industries, including ICT, where she has been involved since 2006.

Samukelisiwe has occupied several senior leadership positions and has served on the management and executive committees of various ICT companies, including Bytes People Solutions, Gijima and others. In 2016, Samukelisiwe joined Datacentrix as Head of HR and participates as a member of the Datacentrix Executive Committee. Her strategic and operational responsibilities encompass defining and managing HR plans and projects, optimising HR operational delivery and HR compliance, including empowerment initiatives such as employment equity and skills development.

Sunil Singh

Divisional Managing Director:

Managed Services and Security

Solutions

Sunil joined Datacentrix in 2005 as a commercial business unit manager within the then Infrastructure division before being promoted to executive management as Managing Director: Managed Services in 2019. During his 14-year tenure in sales, Sunil contributed to the development of the company’s commercial strategy, and to new business development across multiple industries. He was a key driver of the strategy that helped transform the business from relying on pure commodity sales into a meaningful solutions and systems integration company. Sunil’s operational competencies and expertise encompass strategic planning, enterprise development, capacity building, as well as operational planning and resourcing. He continues to strengthen the company’s ties with its global technology partners, identifying new technologies to enhance customer experience and to expediate customer transformation. In his new role, Sunil manages the delivery of leading support, monitoring and security services to the company’s customer base.

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ACCREDITATIONS, AWARDS AND CERTIFICATIONS

DATACENTRIX continued

2020 � BeyondTrust Implementation Partner of the Year 2019 for EMEIA

� Veeam Subscription Reseller Partner of the Year 2019 for Africa

� Dell Technologies Unstructured Data Speciality Partner and Co-delivery Partner Status

� Payment Card Industry Data Security Standard (PCI DSS) Certification (Managed Services Division)

� Tenable Gold Partner Status

� Huawei Certified Service Partner (CSP) 4-Stars

� Lenovo Authorised Service Partner (ASP)

� Nutanix Master Partner Status

� Private Security Industry Regulatory Authority (PSiRA) Certification

� Citrix SD-WAN Partner of the Year Award

� HPE Storage Partner of the Year; HPE Hybrid IT Platinum Partner of the Year; HPE Hybrid IT Pre-sales Ambassador of the Year; HPE Pointnext Services Delivery Partner of the Year 2019

� Aruba Elite Partner of the Year and Aruba Distinguished Partner Architect of the Year 2019

� Cisco Gold Certification in South Africa Maintained

� Level One Broad-Based Black Economic Empowerment Status Maintained

� ISO 9001:2015 (Quality Management System), ISO 14001:2015 (Environmental Management System), ISO 27001 (Information Security Management System – ISMS) and OHSAS 18001:2007 (Occupational Health and Safety Management System) Certifications Maintained

2019 � HP Inc. Partner First Printing Services Sales Partner of the Year; Executive of the Year; PC Platinum Partner of the

Year; and Print Platinum Partner of the Year 2019

� Aruba Over-Achievement Award 2019

� Veritas Force Program Platinum Partner Status Maintained

� UiPath Silver Business Partner Status

� Level One Broad-Based Black Economic Empowerment Status Maintained

� ISO 27001 - Information Security Management System (ISMS) Certification

� Level 6 CIDB (Electrical Engineering Works and Mechanical Engineering); Level 1 CIDB (General Building; and Civil Engineering) Maintained (Infrasol)

� Lenovo Data Centre Group (DCG) Platinum Partner of the Year for South Africa and the Southern African Development Community (SADC) Region

� Mimecast Top Performing Partner of the Year and Most Improved Partner 2018

� OpenText Africa Partner of the Year 2018

� Cisco Multi-Solution SD-WAN Individual Award

� F5 Partner of the Year 2018

� McAfee Commercial Partner of the Year, 2018

� HPE Compute Partner of the Year; HPE HiT Service Delivery Engineer of the Year 2018

� Aruba Elite Partner of the Year and Aruba Partner Sales Champion of the Year 2018

� Citrix Platinum Partner Status and Citrix Cloud Partner of the Year for Emerging Markets 2018

� Cisco Gold Certification in South Africa Maintained

� ISO 9001:2015 (Quality Management System), ISO 14001:2015 (Environmental Management System), and OHSAS 18001:2007 (Occupational Health and Safety Management System) Certifications Maintained

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Digital Generation (DG) is a leading provider of custom-made ICT business solutions, designed to unlock and maximise the full lifecycle value of ICT products, services and infrastructure for businesses. DG’s 20 years’ experience as pioneers and leaders in the South African IT industry, has enabled it to develop in-depth expertise and a vast array of services tailored to the unique needs of each of its customers. Its world-class products and solutions range from the sourcing and supply of end-user equipment such as mobile devices, laptops and desktop PCs, to the provision and setup of high-end servers, networks, storage, comprehensive infrastructure design and implementation, including data centre solutions delivered on-premises, in the cloud or via hybrid systems.

DG typically delivers holistic and highly integrated solutions to its customers and its product and service offering can be broken down into four main segments:

� Hardware, software and accessories comprise an extensive network of globally trusted technology manufacturers through which DG offers a comprehensive and diverse range of end-user and data centre hardware and software solutions.

� Digital consulting services provide expert consulting services aimed at transforming the vision of its customers into an efficient and sustainable solution, built on an in-depth assessment of the customer’s business needs and expectations, which result in a workable, step-by-step plan by which to achieve an accurate, effective and efficient solution that utilises the very latest in world-leading technology leveraged through cutting edge business and process systems.

� DG Cloud offers solutions to address, Infrastructure-as-a-Service (IaaS), Software-as-a-Service (SaaS) and Platform as a Service (PaaS). DG Vault is DG’s Backup-as-a-Service (BaaS) Infrastructure that is designed to protect customers’ data and applications via a reliable and highly secure hybrid cloud back-up system, suited to customers who require a robust, scalable, on-demand back-up service without needing to purchase, configure, or maintain the required infrastructure.

� Specialised asset services

� Centralised, secure warehousing – DG’s Performance Centre is the centralised hub

for secure warehousing, stock management and in-house logistics together with a dedicated call centre and repairs workshop, complemented by access to multiple locations and distribution centres across South Africa.

� Logistics and reverse logistics – a comprehensive logistics offering comprising

DG’s distribution capabilities and product lifecycle management solutions.

� Asset management – effective control and management of assets across

the lifespan of the asset, including facilitating environmentally sustainable disposal.

� Procurement – established industry relationships and partnerships

which give DG the ability to deliver an extensive range of products, within exceptional timeframes and at competitive prices.

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GEOGRAPHIC SCOPE

In addition to DG’s main business centres in Johannesburg and Cape Town, it has a national presence with multiple outlets, warehouses, administration and logistics facilities across South Africa. The Midrand-based DG Performance Centre is the central business hub, offering configuration, data management and support services. DG also partners with many of its customers to deliver value-adding services on their business premises.

INDUSTRIES

DG is a trusted IT partner to a growing number of organisations of all shapes and sizes in both the public and private sectors, including but not limited to the following sectors:

� Banking

� Education

� Financial Services

� Insurance

� Manufacturing

� Mining

� Retail

KEY BRANDS

DG enjoys close working relationships with almost 200 global technology manufacturers and suppliers. DG has achieved metal tier partner status with the brands shown below, and more.

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DIGITAL GENERATION continued

Shaun Quarmby Chief Executive Officer

Shaun Quarmby has 30 years’ experience in the IT industry, including sales, marketing and senior management across many IT disciplines.

In 1999, Shaun founded Digital Generation and, as CEO, has led the company for 20 years. Perseverance is the most important trait of an entrepreneur, and with Shaun’s determination and never give up attitude, he has built Digital Generation from scratch to one of the leading ICT companies in South Africa.

With Shaun’s guidance and expertise, Digital Generation has grown from a niche ICT reseller, to a comprehensive ICT solution provider that includes Product Life Cycle Management, Consulting, Managed Services and its own Cloud business.

Shaun’s goal for Digital Generation has always been to continually evolve the company to deliver innovative solutions that meet customers’ requirements whilst striving for service excellence.

SENIOR MANAGEMENT

2019

� Apple Authorised Reseller

� Cisco Registered Select Certified Partner

� DellEMC Titanium Partner

� Dell Authorised Service Provider

� Lenovo PC Platinum Partner

� Lenovo Data Centre Gold Partner

� Lenovo Authorised Warranty Service Provider

� Hitachi Data Systems Platinum Partner

� HP First Platinum Partner

� HP Service Delivery Partner

� HP Silver Printer Partner

� HPe Business Partner

� Microsoft Network Partner

� VMWare Partner Professional Solution Provider

� VMWare Partner Enterprise Cloud Provider

� Pure Storage Accredited Support Partner

� Citrix Solution Advisor

� Citrix Silver Partner

� Veeam Silver Reseller and Cloud Provider

� Commvault Authorised Technical Partner

� Epson Preferred Partner

� Lexmark Preferred Partner

� RSA Gold Partner

� Samsung Authorised Service Centre

Trevor Naidoo

Managing Director

Starting his career as an entrepreneur, Trevor Naidoo has 25 years’ experience in an executive business role. Joining Digital Generation in 2007 has seen Trevor assist in growing the company to one of the leading ICT companies in South Africa.

Digital Generation has built its capabilities through industry experience alongside Trevor’s passion to use technology to make customers successful, whilst finding niche ways to address challenges. Trevor’s key focus is to ensure Digital Generation not only develops a culture of trust within DG, but with their customers, suppliers and shareholders.

Wedaad Samsodien Director

Wedaad started her 24-year span in the ICT industry with the Connection Group and has currently been with Digital Generation for 19 years. Wedaad has worked her way from Store Operations to Operations Manager, and in 2005 was appointed as Operations Director of DG.

Wedaad is passionate about setting goals that promote company and employee growth, whilst ensuring all aspects of the business are run efficiently and at their best working environment. Through Wedaad’s expertise in project management and product life cycle management, Digital Generation’s national operations are monitored and managed with precision and assure that all customers’ expectations are exceeded.

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Award-winning holistic technology services company with a focus on extraordinary service delivery. We have been offering complete and customised IT and communications solutions since 1998. Over the years, Intdev has become a preferred IT partner, focusing on connectivity, communications and managed services.

We have won the support of several big players inside of South Africa and its neighbouring countries. Intdev specialises in small and medium business enterprises (SMEs) in the private sector, as well as government institutions, and their industry- and business-specific needs.

This dynamic was the result of a demand in the marketplace for an IT Service provider, who could not only service customers over the broad scope of their IT requirements, but one whose specific focus on quality resulted in reliability every time and with impeccable work standards.

Intdev’s offering includes:

Connectivity – utilising best-of-breed technologies and in partnership with Africa’s leading Internet Service Providers, we are able to provide you with fast, reliable and cost-effective Internet Connectivity and Wide Area Networking solution for your specific business requirements.

With our array of connectivity offerings, we will be able to deliver the best connectivity solution for your requirements.

Intdev Green Cloud Portal – think Agile CP is a turnkey, purpose-built, composable cloud infrastructure that provides organisations with an easy-to-operate platform to deliver self-service IT, while freeing customers’ staff to focus on applying technology to next-generation business challenges.

Back-ups and Security � Back-ups and data protection – single cloud platform

for all your back-up needs

� Next Gen treat Management – Overall security gatekeeper

� Workforce security – secure and protect

� Cloud-based e-mail security – clean safe e-mail

Governance, risk and compliance – getting audited will cost your organisation thousands – but what if you already had the reports ready for the auditor? We have the technology and the know-how to prepare your ISO standard compliance reports for you on a monthly basis.

We can even tell you how you did and put a project plan in place if you are not meeting the relevant requirements. Stop looking over your shoulder, waiting for the big bill to come. Take control of your IT environment and start breathing easy.

Safe cloud hosting, ERP managed platform – as technology rapidly advances, there are numerous options available to businesses for running applications and software on the cloud. Several factors need to be considered when deciding if cloud infrastructure is the right choice. We will go through the main pros and cons of cloud-based ERP (Enterprise Resource Planning software system) to help you navigate through the options.

We know it is not easy to migrate into the cloud environment, and many companies continue to rely on trusted legacy software and on-premise applications to do business. Yet, cloud-based ERPs offer many advantages, such as lower up-front costs, hands-off maintenance, and automatic updates, making it worthy of serious consideration

Enterprise brand management – Brand consistency and compliance – a brand consistency platform is all your organisation needs to create complete consistency of all your branded documents, presentations, spreadsheets, e-mail signatures, banners, internal communications, forms, digital assets and transactional documents

One-Net solution, mobile and fixed telephony – One-Net business provides customers with the ability to seamlessly converge their mobile and fixed phones and services into one user profile – so no matter what device the customer utilises as their primary form of communication – all calls, features and functionality can be utilised on Vodacom-approved fixed and mobile devices, anywhere effortlessly.

Cloud agility and virtualisation – Virtual desktop infrastructure VDI – Move your business-critical Windows and Linux applications into the cloud and deliver them securely to any device, anywhere for half the cost of other solutions.

GSM data solutions � Mobile Voice

� Data

� APN

Structured infrastructure � Fibre Optic Networks

� Structured Voice & Data Cabling

� Wireless Networks

Strategic telecoms enablement platform � Telecoms cost optimisation

� Supplier Management Services

Managed environment – Servers, Network and Workstations 24/7 support, maintenance, monitoring and service desk by Tier 1, 2 and 3 certified engineers.

PROFILE

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INTDEV continued

GEOGRAPHIC SCOPE

Intdev has a national footprint with a countrywide presence in South Africa as well as in selected neighbouring countries.

INDUSTRIES

Intdev specialises in small and medium business enterprises (SMEs) in the private sector, as well as government institutions, and their industry- and business-specific needs.

SENIOR MANAGEMENT

Pedro Maia

Managing Director

Pedro Maia has become a well-known figure in the ICT industry with over twenty years’ experience and is currently the Managing Director of Intdev. With his in-depth knowledge of the industry and business process optimisation, as well as the standards required by the channel, Pedro understands what is required to ensure smooth operations and optimal service delivery.

Anita Pillay

Operations Executive

Anita started her career in the finance sector and has been in a senior management roll for the past 15 years, with 10 years in the ICT industry. This has set the foundation for her career path.

She is currently the Operations Executive for Intdev and Centravoice and focuses on monitoring the efficiency of the business and successfully coordinates the activities of various departments. Driving operational improvements while ensuring a tight control on operational costs. Responsible for monitoring and continually improving standards of performance and quality within the operations.

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INTDEV continued

KEY BRANDS AND PARTNERS

1 Connectivity solutions

2 Intdev green cloud portal

3 Back-ups and data protections

4 Next-Gen threat management

5 Organisational security

6 Cloud-based e-mail security

7 Governance, risk and compliance

8 Safe cloud hosting

9 Enterprise brand management

10 One net solution

11 Cloud agility and virtualisation

12 GSM data solutions

13 Structured infrastructure

14 Strategic telecoms enablement platform

41

Centravoice provides information and communications technology products and services to customers in Africa, specialising in total communications solutions. These include fixed-line and hosted PBX systems; Broadband LTE, FTTB/ FTTH and wide area network infrastructures; VOIP and managed services, supported by stellar solutions architecture and an implementation team. Centravoice’s Voice Broadcasting Service solutions offer customers cost-effective live voice and voicemail broadcast message delivery.

Centravoice is a national strategic partner of Vodacom, one of South Africa’s leading telecommunications providers and operate as an extension of their busines. We offer our customers and dealers a single contact, providing an entire solution, irrespective of the task that may be presented always ensuring continuous uptime.

Centravoice’s offering includes:

Connectivity – utilising Vodacom technologies we are able to provide you with fast, reliable and cost-effective Internet Connectivity and Wide Area Networking solutions for your specific business requirements.

With our array of connectivity offerings, we will be able to deliver the best connectivity solution for your requirements.

� Microwave Technology

� Satellite access service

� Satellite Connect

� Mobile Services

Business mobility – business mobility, also known as enterprise mobility, is the growing trend of businesses to offer remote working options, allowing the use of personal laptops and mobile devices for  business  purposes, and making use of cloud technology for data access. Customer Self-Service and Reporting:

� Vodacom Spend Manager

� Vodacom Secure Device Manager

Hosted services – utilising Vodacom’s hosted solutions all your hosted solutions are made available to you.

� Software as a Service (SAAS)

� Managed business applications

� Hosted Exchange

� Microsoft Office 365

� Hosted SharePoint

� Cloud hosting

� Vodacom e-mail archiving

Unified communications – allowing companies to access the tools they need for  communication  through a single application or service. That means companies can use instant messaging, e-mail, faxing, VoIP and video collaboration from the same UI (User Interface).

� IP Talk

� One Net Business

� Hosted IP PBX – Cisco

� Hosted Call Centre

� Geographical Number Allocation and Porting (GNA and GNP)

Network – offer single or dual links between client locations, data centres and cloud provider – MPLS-like delivery and SLA’s. Monitoring is 24/7/365 to defined service levels. Last-mile capillarity broadband and SDN enable Vodacom to provide an end-to-end offering, unprecedented in our market – MPLS-like robustness and quality.

� Dedicated internet access

� Broadband internet access

� Layer 2 services

� MPLS

� SD Wan

Support – 24/7 support desk to address all support queries, project related and accounts. With dedicated Service Delivery Manager, Project Team, Service Desk and Solution Architect

� Configuration management

� Hardware support service

� Service management

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CENTRAVOICE continued

SENIOR MANAGEMENT

Pedro Maia

Managing Director

Pedro Maia has become a well-known figure in the ICT industry with over twenty years’ experience and is currently the Managing Director of Intdev. With his in-depth knowledge of the industry and business process optimisation, as well as the standards required by the channel, Pedro understands what is required to ensure smooth operations and optimal service delivery.

GEOGRAPHIC SCOPE

Centravoice has a national footprint with a countrywide presence.

INDUSTRIES

Centravoice operates in the communications and connectivity industries.

KEY BUSINESS PARTNER

Anita Pillay

Operations Executive

Anita started her career in the finance sector and has been in a senior management roll for the past 15 years, with 10 years in the ICT industry. This has set the foundation for her career path.

She is currently the Operations Executive for Intdev and Centravoice and focuses on monitoring the efficiency of the business and successfully coordinates the activities of various departments. Driving operational improvements while ensuring a tight control on operational costs. Responsible for monitoring and continually improving standards of performance and quality within the operations.

2020

� Vodacom Mobile – Dealer of the Year 2020

2019

� Vodacom CEO Award – Best Enterprise Channel 2019

� Vodacom Mobile – Dealer of the Year 2019

ACCOLADES AND AWARDS

43

RENEWABLERENEWABLEENERGYENERGY

®

44

PROFILESolareff, established in May 2010, has become renowned as one of the leading specialists in Solar Photovoltaic (PV) solutions in South Africa, for medium- to large-scale rooftop and ground-mounted installations, with the proven ability to deliver optimised PV solutions to effectively meet customers’ consumption requirements.

Solar PV solutions save costs and reduce carbon emissions at the same time. Typically, the implementation of a solar PV solution represents a significant step towards achieving a customer’s sustainability goals. The electricity generated by the solar PV solution is for their own consumption, resulting in substantial reductions in the overall cost of operations, with a typical payback period of three to six years. The installation of a solar PV solution will produce clean green electricity for at least the next 25 years, providing long-term tangible environmental benefits for sustainable, responsible business. Battery Energy Storage Solutions (BESS) are highly versatile, scalable, expandable, and can successfully be coupled with Solar PV solutions. Typically, BESS installations are part of a customer’s risk avoidance or cost reduction strategies.

Solareff is currently one of the South African engineering, procurement and construction (EPC) solar provider with the largest installed capacity within the embedded (rooftop) Solar PV space through the provision of end-to-end services from engineering designing, procuring the components, installation, monitoring and after-sales management. Post-installation online monitoring tools are utilised to pro-actively manage the solution, ensuring early fault detection and correction for ongoing optimal power generation.

With its focus on renewal energy and having seen the potential for electric and plug-in hybrid vehicles within the South African market, Solareff expanded into green mobility through the acquisition of a majority shareholding in GridCars – a developer of electric vehicle charge point software management systems and supplier of charge points.

GEOGRAPHIC SCOPE

Solareff has branches in Johannesburg and Cape Town and has successfully completed projects in Gauteng, North West, Free State, Limpopo, KwaZulu-Natal, Mpumalanga, Western Cape, Eastern Cape, Northern Cape, Mauritius and Namibia.

INDUSTRIES

Solareff’s offering extends to, but is not limited to, the following market sectors:

� Agriculture

� Automotive

� Commercial

� Education

� Industrial

� Logistics

� Mining

� Residential

� Retail

®

45

KEY PROJECTSThrough a team of highly qualified engineers and project managers, Solareff has successfully completed over 500 installations and have over 90MWp of commissioned and current projects across South Africa and neighbouring countries.

Projects have included record-breaking installations such as:

CLEARWATER MALL

The 2,9MWp Clearwater Mall project was South Africa’s first commercial rooftop solar PV installation to break the 1MWp barrier for own consumption. The energy generated by the solution supports the Mall’s day-to-day power requirements while decreasing its overall annual carbon footprint by 2 867 tonnes of coal and avoiding over 5 021 tonnes of CO₂ emissions. The solution is estimated to produce 4 873MWh annually, equal to the consumption of 677 average households.

SOLAREFF continued

MALL OF AFRICA

The Mall of Africa 4,75MWp installation is the largest rooftop Solar PV system of its kind in the southern hemisphere and tenth worldwide and, as far as can be established, this system is also the world’s largest integrated rooftop PV/diesel hybrid solution. The energy generated by the solution supports the Mall’s day-to-day power requirements while decreasing its overall annual carbon footprint by 8 034 tonnes and avoiding over 4 394 tonnes of CO₂ emissions. The solution is estimated to produce 7 800MWh annually. The resulting reduction in consumption will alleviate pressure on the national power grid, allowing for greater available capacity to support the substantial growth currently experienced in the Waterfall City area.

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SOLAREFF continued

Jaco Botha

Chief Executive Officer

Project Management Professional (PMP)

Government Certificate of Competency (GCC)

Jaco is a professional electrical engineer who is passionate about technology that can create sustainable future possibilities. In 2010, he co-founded Solareff, working extensively in the renewable energy sector in multi-disciplinary engineering design (including electrical, instrumentation, mechanical, civil and structural), as well as commissioning solar PV systems of various sizes across a number of sectors, including commercial and industrial rooftop and mining. In 2017, Jaco became a director of GridCars, a developer of electric vehicle charge point software management systems and supplier of charge points, on Solareff’s acquisition of a majority stake in the company.

Jackie Gabriel Chief Financial OfficerCA (SA)

Jackie started her commercial career in fossil fuels, employed by a major oil company in South Africa.

She was involved in various engagements with the Department of Energy on matters relating to the fuel industry in the retail as well as commercial sectors. In 2018, Jackie joined Solareff, making the leap from fossil fuels to renewable energy and developed a keen interest in the industry and its inner workings. She refined and led the implementation of systems and processes in Solareff’s start-up acquisition, GridCars, and is the custodian of financial performance information and participates in formulating the strategy to sustain growth at healthy returns.

DeVilliers Botha

Chief Operating Officer

Co-founder and Chief Operating Officer of Solareff, DeVilliers has extensive and unique expertise relating to the legal, compliance and financial challenges encountered within Solar PV projects. DeVilliers’ experience within construction, engineering, contract, property and environmental law, positions him as an industry thought leader on regulation and compliance issues.

With 13 years’ experience as a practicing advocate, DeVilliers is an authoritative speaker who has presented at various internationally attended conferences on aspects relating to embedded Solar PV installations and topics that vary from a technical to a financial and legal nature.

In addition to playing a key compliance role for GridCars, DeVilliers also creates public awareness and education on Electric Vehicles (EVs) and the effect of EVs on the national grid through frequent municipal training sessions and various conference presentations.

SENIOR MANAGEMENT

ACCREDITATIONS AND CERTIFICATIONSSolareff complies with all local authorities and regulatory bodies’ requirements and is actively involved in industry bodies.

� ISO 9001: 2015 Quality Management System Certification

� Member of the South African Alternative Energy Association (SAAEA)

� Member of the South African Photovoltaic Industry Association (SAPVIA)

� Member of the Green Building Council of South Africa (GBCSA)

� Member of the South African Council of Shopping Centres (SACSC)

� PV Green Card Certified (SAPVIA endorsed programme to ensure the quality and safety of PV)

� P4 Platform Quality Assurance Programme (independent system that scores contractors on performance, knowledge and best practice to promote good practice in the PV sector)

47

PROFILEGridCars is a South African developer of electric vehicle charge-point software management systems and supplier of charge points. In September 2017, Solareff expanded into green mobility through the acquisition of a 75,0% stake in GridCars, who has since grown from a start-up business to becoming the South African industry leader in electric vehicle (EV) charging.

At the end of 2018 GridCars, in partnership with Jaguar, set out to establish the foundation for the future of electric and plug-in hybrid vehicles in South Africa through the deployment of 82 new public charging stations nationwide. Part of this deployment was the establishment of the GridCars and Jaguar Powerway, which now consists of 52 charging stations located at various convenient stopovers, including fuel service stations, shopping malls and hotels along the N1 between Gauteng and Cape Town, the N2 between Cape Town and East London, and the N3 between Gauteng and Durban. The establishment of the Powerway has been a game changer for EV drivers as its makes long-distance travel possible within South Africa.

GridCars also specialises in eMobility Backoffice and Billing Systems, and has recently been appointed by BMW Group South Africa (BMW SA) as its official EV charge point operator. As South Africa’s leading EV charging authorities, we continue to work with various players in the industry, including OEMs, in order to effectively grow the national charge point network.

GEOGRAPHIC SCOPE

In addition to the national Powerway (connecting the N1 between Gauteng and Cape Town, the N2 between Cape Town and East London, and the N3 between Gauteng and Durban), public charging stations have been installed in customer parking areas at every Jaguar Land Rover retailer in South Africa.

EV CHARGE-POINT COVERAGE MAP OF THE NEW GRIDCARS AND JAGUAR POWERWAY

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SENIOR MANAGEMENT

Winstone Jordaan

Managing Director BSc (Hons) – Mathematics, Physics and Computer Science (Rhodes University)

Founder and Managing Director of GridCars, Winstone has worked in industry for 28 years. During the past nine years, Winstone has focused on future trends in energy and mobility for the enhancement of energy efficiency and sustainable utilisation. He became a founding member of the Advanced Energy Foundation in 2006 and, in 2008, he was appointed as Chairperson of the Foundation, whose primary objective is the promotion of science, technology and innovation in education, via practical challenges. In 2013, Winstone, along with BMW, Nissan and SANEDI, was a founding member of EVIA (Electric Vehicle Industry Association).

Winstone has been involved in various commercial projects including developing business cases for renewable energy, research and development of a commercial commuter electric car, and the promotion of smart grid connected systems such as Electric Vehicle charging infrastructure and back-office systems.

He is an accomplished speaker who has presented at conferences on various aspects of innovation, development and future trends in energy (both generation and consumption) as well as and the drive and technology behind Electric Vehicles and associated support systems.

Jaco Botha

Director

Jaco is the CEO of Solareff and serves as a director on GridCars’ Board. Further details appear in the Solareff section.

DeVilliers Botha

Director

DeVilliers is the COO of Solareff and serves as a director on GridCars’ Board. Further details appear in the Solareff section.

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APPLICATIONS APPLICATIONS AND IPAND IP

50

Sintrex is a solution-based company that specialises in IT infrastructure management. They provide end-to-end solutions and services to their customers across all IT silos. Their services help to ensure visibility and performance insight(s) into IT infrastructure management, network management and monitoring solutions.

Sintrex has a full-time Development department, which develops its core product (Sintelligent), modules and proprietary software, while the Sintrex Services team provides custom solutions, wrapped around these products, to the Sintrex customers. These services can either be provided directly to the end-user (where the end-user elects to ensure governance) or via a service provider.

To complement some of Sintrex’s solution offerings in the market, third-party products are also imported, either directly from the vendor or via a distributor.

Sintrex offers an integrated, standards-based management solution, which also addresses higher level requirements, such as business service and application performance management.

VALUE-ADDED SERVICES

Fault configuration accounting,

performance securitySecurity threat

simulation and detection

• MDR, CVA, CAS, CTI

Datacentre coverage

Root cause/Data

enrichment

Custom data and

application integration

SLA management

and client BSM

Business/Service impact

and visibility

Infrastructure Management – This is the monitoring of IT technologies through a suite of local and global branded products to ensure accurate and efficient management of IT infrastructures.

Customers subscribe to multiple vendors, networks, cloud platforms and service providers to create an IT infrastructure to support their business.

It is a corporate challenge to operationally keep an eye on all these elements at the same time and effectively identify root cause issues for fast and efficient resolution by the correct provider.

Asset Management – This is the full life cycle management of assets, highlighting changes or deviations from pre-defined standards and delivering real-time information to ensure maximum efficiency.

Most infrastructure assets are deployed and assumed to be optimally operational until major outages are experienced.

Assets need to be frequently audited for everything from optimal setup and up-to-date compliance to current security, bug fixes and operating standards. Proactively managing assets minimises business risk.

Application Management – Application management proactively detects and diagnoses application performance. This ensures that optimal levels of service are maintained for the business by monitoring and managing the performance and availability of software applications.

Applications no longer just exist in customer data centres, they exist in multiple data centres and are accessible from multiple locations by the end-users. Ensuring optimal user experience, of the applications, from anywhere increases business productivity.

The ability to pinpoint application performance issues in real-time eliminates the need to investigate applications, users, databases and networks, as effective tools highlight the exact issue.

SLA Management – SLA management is the continual identification, monitoring and reviewing of the different levels of IT services, as specified in the Service Level Agreements (SLAs) that the business has with third-party suppliers and service provider.

As described above, customers subscribe to multiple vendors, networks, cloud platforms and service providers to create an IT infrastructure to support their business. Managing multiple SLAs across multiple vendors is challenging but it is key in order for any corporate to really drive service experience in support of business efficiencies.

For the purpose of SLA compliance, effective metrics, based on real-time events and actual time measurements, need to be summarised and applied to assets belonging to each service provider or vendor.

PROFILE

51

The Sintrex head office is situated in Bellville, with a second branch in Midrand. Their customers’ head offices are primarily located in the Western Cape, Gauteng, Botswana and Namibia, with branches spread across Africa.

CUSTOMER JOURNEY

Word of mouthComparative

product analysis

Focused customer events

Risk vs cost Fit into budget

Broad-based marketing

Customers at risk Benefits vs costCapital

expenditure (CAPEX) vs Operating

expenditure (OPEX) solution

Brand awareness

Requests for proposal

Proof of concept/value

(PoC/V)

Delivered what was promised

Extend current solution

Brand reputation

Published articles

Customer customisation

Contract period Tweak solutionSell add-on

modules

CUSTOMER JOURNEY

Pre-trigger Trigger Consideration Purchase Review Up/Cross Selling

Act

ion

SINTREX continued

KEY BRANDS – GLOBAL PARTNERS

INDUSTRIES

Sintrex’s offering extends to a variety of industries. These include the following:

� Agriculture

� Airlines

� Banking

� Education

� Financial Services

� Food and Beverage

� ICT

� Insurance

� Government

� Parastatals

� Retail

� Security

� Telecommunications

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SINTREX continued

Adrienne Kotze

Chief Executive OfficerPost-graduate degree in Computer Sciences

Adrienne has extensive experience in internetworking, operating systems programming, network management and network applications security. Starting out as a technical engineer, he migrated into the world of IT infrastructure management and was instrumental in the design and implementation of managed services capabilities for large organisations. A key contributor to the development of the Sintrex technology solutions, he has a unique ability to master challenges with insight.

Elzeth Hamman

Financial DirectorBAcc Hons; CA(SA)

Elzeth joined Sintrex in January 2013. In April 2018, she was appointed as the company’s Financial Director. Her previous experience includes Baker Tilly Greenwoods, MIH Internet (part of the Naspers) and OLX South Africa.

Emile Biagio

Chief Technology OfficerDiploma in Computer Systems Engineering; various IT certifications; MDP (University of Stellenbosch Business School)

Emile has extensive experience in IT operations and infrastructure management with a key focus on building teams to merge people, processes and technology. His career started in programming and migrated towards IT Infrastructure support disciplines with a specific focus on IT management. His constant search to drive operational excellence within large corporate companies brought him to Sintrex, where he is able to assist customers though his experiences, training sessions and various conference presentations.

SENIOR MANAGEMENT

53

PROFILEMerlynn Intelligence Technologies (Merlynn) is an Artificial Intelligence (AI) technology business that focuses on solutions within risk management, by removing uncertainty within processes through leveraging the power of AI to reduce risks.

Merlynn assists organisations in the development of AI-related strategies and their practical translation into operational environments. Strategies include AI impact (risk and opportunity definition), IP capture (knowledge retention and deployment) and proactive risk management strategies and methodologies, underpinned by a strict policy of ‘technology with a conscience’.

Merlynn empowers its customers by allowing them full autonomy and control of the technology, which result in exponential value creation in practical, real-world applications for the organisation.

GEOGRAPHIC SCOPE

Merlynn is based in Pretoria, with a sales presence in North America, Australia and Europe. Alviva International will be entering the business market in the USA, with operations being opened in Delaware, where Merlynn will then have a branch, facilitating further global opportunities for their offering.

INDUSTRIES

Merlynn has accumulated vast experience in AI and its application throughout a number of industries. Merlynn currently services global customers in risk, banking, insurance, education and law enforcement.

KEY BRANDS

For organisations to prosper, they need to make better decisions at all levels within the organisation. Better decisions are informed by better predictions; however, predictions lack the insight of human expertise. What if we could combine predictions with expert knowledge?

TOM (Tacit Object Modeler) is Merlynn’s proprietary AI technology that has been purpose built to replicate and clone human expertise.

TOM is housed in a process that allows the non-technical expert to work through a series of steps that culminate in the creation of a Virtual Expert. Systems see Virtual Experts as a piece of code that can be integrated into existing applications. Users can interface with Virtual Experts through voice or keyboard inputs.

The Virtual Expert is a tangible, robotised version of the expert’s expertise which emulates the decisions of the human analyst, only infinitely faster. Virtual Experts are introduced into operational risk environments to analyse and clear alerts in real time, 24 hours a day without any limitation to access, transforming the raw data an providing a decision in a maximum of three seconds per alert.

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MERLYNN continued

TOM BUSINESS CASE – BANKING

REVOLUTIONISING THE SANCTIONS/PEP SCREENING PROCESS - BANKING

The business problem

An expensive bottle neck

Transaction Monitoring (TM) is costly, slow and prone to error, as it still relies on humans to analyse and clear alerts.

Removing the bottle neck

Merlynn’s Tacit Object Modeller (TOM) software can clear thousands of alerts in seconds*, leading to an exponential improvement in efficiency and accuracy.* A human can clear 50 – 200 per day

How TOM works

By modelling an expert’s decision process through an interactive simulation**, TOM learns to consistently anticipate the experts’ decision on whether to clear or escalate an alert.** This differentiates TOM from other AI solutions which generally rely on vast quantities of data to create opaque algorithms.

The use case

A South African Bank launched a new digital product. As part of the regulatory requirements, it needed to complete Sanctions/PEP checks on a client list of 2,2 million which generated 600,000 alerts. These needed to be checked and cleared to ensure the Bank was:

� not doing business with sanctioned individuals and entities which could have both reputational and financial repercussions

� able to adequately risk rate the customer in accordance with the Risk Based-Approach (RBA) principles.

In addition to this, a team still needed to complete real-time Sanctions/PEP screenings as part of the banks ongoing due diligence (ODD) requirements.

The Business solution...

TOM was implemented at the Bank

8 staff clearing 53 alerts per person per day

= 1400 days…

circa 5 years to clear!

TRADITIONAL MODEL600 000 alerts

Dedicated team

1 dedicated team manager

2 Quality Assurance people

8 alerts clearing staff

...in addition to this, a team of similar size, still needs to complete real-time Sanctions/PEP screenings as part of ongoing due diligence (ODD) requirements.

>

+

5 years

0 alerts

The Business benefits...

� No additional cost of a team/consultants to clear the alerts

� Potential regulatory (e.g. fines) and reputational impacts are decreased

� Potential financial repercussions (e.g. fines, clients exiting, not purchasing new products etc) are decreased

� Lower attrition rate amongst staff

� Staff can spend more time investigating alerts which are truly suspicious

� Additional capacity to focus on upskilling staff

� More time to incorporate learnings into enhanced typologies

TOM MODEL3 m

on

ths

seconds to process

600 000 alerts

1 part-time team manager

4 people

+ TOM model

83% of alerts cleared

>

Model refinement

96% of alerts cleared, leaving only 16 000

>

>

>

Clearing 190 alerts per day

+

day training

1

2

0 alerts

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MERLYNN continued

REVOLUTIONISING THE SANCTIONS/PEP SCREENING PROCESS - BANKING

The business problem

An expensive bottle neck

Transaction Monitoring (TM) is costly, slow and prone to error, as it still relies on humans to analyse and clear alerts.

Removing the bottle neck

Merlynn’s Tacit Object Modeller (TOM) software can clear thousands of alerts in seconds*, leading to an exponential improvement in efficiency and accuracy.* A human can clear 50 – 200 per day

How TOM works

By modelling an expert’s decision process through an interactive simulation**, TOM learns to consistently anticipate the experts’ decision on whether to clear or escalate an alert.** This differentiates TOM from other AI solutions which generally rely on vast quantities of data to create opaque algorithms.

The use case

A South African Bank launched a new digital product. As part of the regulatory requirements, it needed to complete Sanctions/PEP checks on a client list of 2,2 million which generated 600,000 alerts. These needed to be checked and cleared to ensure the Bank was:

� not doing business with sanctioned individuals and entities which could have both reputational and financial repercussions

� able to adequately risk rate the customer in accordance with the Risk Based-Approach (RBA) principles.

In addition to this, a team still needed to complete real-time Sanctions/PEP screenings as part of the banks ongoing due diligence (ODD) requirements.

The Business solution...

TOM was implemented at the Bank

8 staff clearing 53 alerts per person per day

= 1400 days…

circa 5 years to clear!

TRADITIONAL MODEL600 000 alerts

Dedicated team

1 dedicated team manager

2 Quality Assurance people

8 alerts clearing staff

...in addition to this, a team of similar size, still needs to complete real-time Sanctions/PEP screenings as part of ongoing due diligence (ODD) requirements.

>

+

5 years

0 alerts

The Business benefits...

� No additional cost of a team/consultants to clear the alerts

� Potential regulatory (e.g. fines) and reputational impacts are decreased

� Potential financial repercussions (e.g. fines, clients exiting, not purchasing new products etc) are decreased

� Lower attrition rate amongst staff

� Staff can spend more time investigating alerts which are truly suspicious

� Additional capacity to focus on upskilling staff

� More time to incorporate learnings into enhanced typologies

TOM MODEL3 m

on

ths

seconds to process

600 000 alerts

1 part-time team manager

4 people

+ TOM model

83% of alerts cleared

>

Model refinement

96% of alerts cleared, leaving only 16 000

>

>

>

Clearing 190 alerts per day

+

day training

1

2

0 alerts

Source: Deloitte Touche Tohmatsu Limited

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MERLYNN continued

TOM BUSINESS CASE – INSURANCE

The use case

A large national insurer estimates that only one in three policies flagged are actually screened monthly or annually. This negates the Insurer’s ability to take corrective action on about two-thirds of their poorly performing policies. Compliance requirements further delay the timing on those which have been screened and where remedial action has been recommended.

The volumes and short window period available to underwriters tasked with screening allow little scope for customised and targeted remedial actions. This leaves little room for pro-active action and intelligent customer engagement with policyholders with well-performing portfolios.

TOM METHOD

Positive impacton customer retention and satisfaction

✓

TRADITIONAL METHOD

National Insurer: High volomes and short window period don’t allow for customised and target remedial actions

Decreased pro-active and intelligent engagement

Compliance requirements delay timing

Negates insurer’s ability to take corrective action on poorly performing policies

Negative impacton customer retention and satisfaction

Sh

allow in

volvem

ent o

f critical pro

cess

TOM replicates the underwriter’s decision on corrective action to manage risk, timely and customised

Screening action is targeted at problem areas

Pro-actively identify new business or cross-sell opportunities and loyalty rewards

Mu

lti-layered in

volvem

ent o

f critical pro

cess

Daily automated review of policy performance with detailed remedial

action report

The human underwriter can focus on outliers to determine appropriate action

Able to quickly identify the customer at risk or opportunities for new business

Able to take timely and specific action that meets compliance requirements

Automated and detailed customer profiling reporting creating a richer

source of insights

Expert time utilised more productively

The Business solution...

POLICY SCREENING CAPACITY CONSTRAINTS - INSURANCE

The business problem

Policy screening and profiling is important to minitor policy performance and identity issues or opportunitites that require remedial action. Underwriting capacity constraints limit the volume and frequency of this critical activity, contributing to issues with pricing, profitability and customer retention. Consumer protection legislation prescribes that certain procedures are followed when taking corrective action meaning that these delays and missed opportunitites are costly to insurers.

How TOM works

By modelling an underwriter’s decision process through an interactive simulation, TOM learns to consistently anticipate the specialist underwriter’s decision on action required.

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The use case

A large national insurer estimates that only one in three policies flagged are actually screened monthly or annually. This negates the Insurer’s ability to take corrective action on about two-thirds of their poorly performing policies. Compliance requirements further delay the timing on those which have been screened and where remedial action has been recommended.

The volumes and short window period available to underwriters tasked with screening allow little scope for customised and targeted remedial actions. This leaves little room for pro-active action and intelligent customer engagement with policyholders with well-performing portfolios.

TOM METHOD

Positive impacton customer retention and satisfaction

✓

TRADITIONAL METHOD

National Insurer: High volomes and short window period don’t allow for customised and target remedial actions

Decreased pro-active and intelligent engagement

Compliance requirements delay timing

Negates insurer’s ability to take corrective action on poorly performing policies

Negative impacton customer retention and satisfaction

Sh

allow in

volvem

ent o

f critical pro

cess

TOM replicates the underwriter’s decision on corrective action to manage risk, timely and customised

Screening action is targeted at problem areas

Pro-actively identify new business or cross-sell opportunities and loyalty rewards

Mu

lti-layered in

volvem

ent o

f critical pro

cess

Daily automated review of policy performance with detailed remedial

action report

The human underwriter can focus on outliers to determine appropriate action

Able to quickly identify the customer at risk or opportunities for new business

Able to take timely and specific action that meets compliance requirements

Automated and detailed customer profiling reporting creating a richer

source of insights

Expert time utilised more productively

The Business solution...

POLICY SCREENING CAPACITY CONSTRAINTS - INSURANCE

The business problem

Policy screening and profiling is important to minitor policy performance and identity issues or opportunitites that require remedial action. Underwriting capacity constraints limit the volume and frequency of this critical activity, contributing to issues with pricing, profitability and customer retention. Consumer protection legislation prescribes that certain procedures are followed when taking corrective action meaning that these delays and missed opportunitites are costly to insurers.

How TOM works

By modelling an underwriter’s decision process through an interactive simulation, TOM learns to consistently anticipate the specialist underwriter’s decision on action required.

MERLYNN continued

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MERLYNN continued

Carl Wocke Chief Executive Officer

Carl is the CEO and founder of Merlynn. He is considered as one of the pioneers and thought leaders in building technologies that enable human-based reasoning within machine environments.

Carl has built extensive experience in the areas AI and its application in Fintech and Risk Management. His experience includes keynote international speaking engagements as well as vast project experience at a number of large multinational organisations.

Claire van Niekerk Technical and Implementation Leader

Claire joined the Merlynn team as a junior developer. She worked her way through the business to where she is now responsible for operations at Merlynn. The operations function ensures the development and integration activities at the different customers.

Claire’s current responsibilities also include the support and training of channel partners and resellers of the Merlynn technology suite.

Robert Garden Senior Developer

Robert is a senior developer within the Merlynn team. Robert is responsible for the development of the primary user interface systems that allow for access to the Merlynn AI engine (TOM).

Robert is considered an expert in a range of development environments and is, in turn, supported by a development team that helps to maintain and deliver the various technology platforms.

SENIOR MANAGEMENT

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SynergERP

2018 saw SynergERP celebrate 25 years of excellence in the business management space. As an award-winning Sage Platinum Partner, SynergERP enables enterprises to achieve financial and operational excellence with its industry expertise and leading technology solutions.

SynergERP’s Cloud and Infrastructure division helps customers plan, build and manage their IT infrastructure, to ensure their business management solutions are optimised. The Managed Services division offers support long after a solution has been deployed.

The business prides itself on delivering affordable, relevant and agile solutions that empower businesses to maintain a steady growth rate and run an agile organisation.

PROFILE

Business Applications SynergAutomate

Cloud and Infrastructure

Managed Services

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BUSINESS FOCUS

Business Applications

During SynergERP’s 25 years in the business management space, the company has developed a strong set of skills and

expertise. They partner with customers on projects that use technology to solve problems and drive efficiency, enabling them to achieve financial and operational excellence.

SynergERP works with and implements software, but making sure they understand their customers’ business processes and goals is key. This ensures that the software provided is the best fit for the company, and that it will provide an enhanced user experience for their employees.

SynergERP has end-to-end ERP solutions for medium-sized and large enterprises, as well as solutions that will help customers to manage their workforce with HR, payroll and self-service functionality.

These solutions vary and can be offered on-premise, hosted in a private cloud, or as Software as a Service (SaaS) in a public cloud, depending on product and region.

These are the Sage applications that SynergERP supports:

Sage 300 (formerly Accpac) for small to medium sized organisations – These organisations do not have very complex requirements and are looking for a cost effective and easy to adopt solution that will provide visibility of information across all business areas.

Sage Intacct for medium to large organisations in mainly service centric industries – Sage Intacct is a true SaaS solution that allows you to gain new efficiencies very quickly. There is extensive real-time automation for more complex group structures, eliminating manual work and simplifying financial processes.

Sage X3 for medium to large organisations in mainly product centric industries – An end-to-end ERP solution, offering control of the entire business with the flexibility to adapt as your business grows and changes.

Sage 300 People for small to large sized organisations in all industries – An integrated solution for HR, Payroll and Employee Self-Service.

SynergAutomate

Digital transformation does not happen through software implementation alone,

it is about leveraging several technologies that enhance and complement one another.

SynergERP has adopted several automation and integration tools that enhance the functionality of their software offering, introducing added layers of efficiency. They use a blanket term for these applications – SynergAutomate.

Cloud and Infrastructure

SynergERP offers a true IT support partnership, with exceptional service and

problem-solving solutions across the full scope of hardware, infrastructure and hosting requirements.

Managed Services

The key role of the Managed Services division is to ensure seamless service

availability according to its customers’ business needs. This includes performance monitoring to ensure system stability and optimisation, making sure that applications are secured from vulnerabilities, as well as scheduled maintenance and product updates to ensure the best performance of the customer’s system.

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SynergERP continued

DISTRIBUTION MANUFACTURING BUSINESS SERVICES FINANCIAL SERVICES

Businesses involved in retail and wholesale trade, transport and logistics.

Discrete – concerned with discrete units, bill of materials and the assembly of components.

Process – combining supplies, ingredients or raw materials using a formula or recipe.

Companies offering a services to businesses or consumers. Examples of service-centric industries: SaaS and software providers, non-profit organisations, professional services, healthcare and hospitality.

Businesses specialising in insurance, banking and financial planning.

INDUSTRIES

SynergERP has a strong team of global developers and certified consultants, enabling them to support customers on a global scale. SynergERP’s presence spans across the African continent, the United Kingdom and the UAE, with offices in Johannesburg, London and Dubai.

GEOGRAPHIC FOOTPRINT

SynergERP Implementation Methodology (SIM)

Through our unique implementation methodology, our projects get delivered on time, within budget and with the functionality that the customer’s business needs.

On time – thr ough parallel development processes, and by fully engaging the users early on through skills transfer and training.

Required functionality – through our unique ‘use case’ approach which focuses on business-critical process, we create the best design to take the business forward, rather than recreate a replica of the customer’s legacy system.

Within budget – by eliminating costly rework and non-value adding activities.

Project teams break work into small increments, made up of categorical tasks and sub-tasks, minimising the amount of up-front planning and design needed. At the end, they have an operational piece of the larger system ready to go. This offers the customer more flexibility to change and refine their requirements. during the process, as they learn more about what their new system can do.

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SynergERP continued

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PARTNERS

BUSINESS APPLICATION PARTNERSHIPS

IT INFRASTRUCTURE AND MANAGED SERVICES

Platinum partnership Complementary Solutions

SynergERP recognises where the applications do not meet a very specific customer requirement and bridges the gap in two ways. SynergERP partners with best-in-breed companies to build an ecosystem of complementary solutions which will meet the customer’s functionality needs and future requirements as the company grows and transforms. SynergERP develops solutions in collaboration with its customers that it maintains and improves over time.

These are some of the Advanced Modules that SynergERP has developed, making it the partner of choice in certain verticals.

Advanced Bank Manager Bundle For automated bank management, debtors’ receipts and supplier remittance experience.

Project and Job CostingWell suited to job or projected-oriented businesses that need to proactively manage the phases, tasks, timesheets and profitability of projects.

Service ManagerWell suited to distribution and manufacturing businesses that have a service or repairs centre and/or need to track warranties on products.

Advanced Purchase CostingConsolidate and manage all the costs associated with importing stock and simplify the calculations involved in booking stock.

Advanced Forward Exchange Contracts

Capture and track Foreign Exchange Contracts against purchase orders.

Gold partnership Complementary Solutions

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SynergERP continued

SENIOR MANAGEMENT

Ashley Regenass Chief Executive Officer

Ashley is one of the founders of SynergERP. His experience in the IT and technology space spans over 25 years. In the early 1990s, Ashley was digitising businesses by taking them from paper-based systems to Accpac for DOS (the predecessor of Sage 300). When Windows was released, it drove massive change in businesses that needed to catch up and abandon legacy systems. Through Synergy, Ashley pioneered digital transformation in the ERP space in South Africa into the 2000s. During this time, Ashley was involved with over 300 successful projects where Synergy migrated clients onto Sage 300. Seeing the opportunities in larger more complex businesses he was part of the launch of Sage X3 into South Africa more than 10 years ago and has driven SynergERP to deliver Sage X3 to many clients in the services, distribution and manufacturing sectors.

Tia Simon

Head of Sales

Tia is Head of Sales at SynergERP. After concluding her tertiary qualification in Psychology, Tia has accumulated over 13 years’ experience in various sales roles, across multiple industries and in a predominantly corporate selling environment. She has a proven track record in identifying and delivering solutions that provide an exceptional customer experience. At SynergERP, Tia is responsible for the sales growth of the business. She is actively building the sales team while expanding and diversifying on the product stack and regions sold into.

Fritz-Jan van der Westhuizen Chief Technology Officer

Fritz-Jan started his CA journey at Deloitte in 2008. He gained extensive experience working in different ERP software, including SAP and Sage X3. After six years with Deloitte, Fritz-Jan started his own ERP company, West Consulting, which eventually merged with Synergy to form SynergERP. Fritz-Jan is currently in a technical role at SynergERP, developing software for key projects.

Lerato Kgajwane Head of Talent Management

Lerato is Head of Talent Management at SynergERP. She completed a tertiary qualification in Psychology and is an Accredited Skills Development Facilitator. She has over 8 years’ experience in Talent Management. In her role at SynergERP she is responsible for the development of HR policies, driving HR initiatives, talent management and Employment Equity.

Nicole Hibbert Head of Finance

Nicole is a qualified chartered accountant. Following three years of SAICA articles, she gained 10 years’ experience in finance in various industries. Nicole now manages the full finance function at SynergERP and its divisions.

Lionel Weidemann Head of Support

Lionel is Head of Support at SynergERP. He is a qualified Chartered Accountant. Following three years of auditing experience, he joined SynergERP and worked for five years consulting on multiple applications. He had been managing the support team for the past two years.

Frans du Toit Head of Operations

Frans is Head of Operations at SynergERP. He is a qualified Chartered Accountant and he worked at Deloitte for three years before joining SynergERP as an ERP consultant. He has three years of consulting experience in ERP and has been in his current role for the past four years, where he is responsible for most of the operational functions and day-to-day running of the business. In the past few years, he gained invaluable experience in managing ERP projects, functional support, finance and the talent management cycle.

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FINANCIAL SERVICES

centrafinRAPID | RELIABLE | RESPONSIVEFINANCIAL

SERVICES

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centrafinRAPID | RELIABLE | RESPONSIVE

PROFILECentrafin provides asset-based finance by rendering turnkey solutions, insurance and financial products to customers for the acquisition of a variety of asset classes. The business offers operating rentals, instalment finance, financial leases and managed services products through a national footprint.

Centrafin specialises in the finance of equipment and assets relating to office automation, telecommunications, security and surveillance, medical equipment, IT hardware and software, audio visual, materials handling, earthmoving and plant, commercial vehicles and renewable energy.

What makes Centrafin different?

� Turnkey approach to asset finance (procurement, maintenance, renewal and disposal)

� Being a primary funder and, as a rule, do not broker to banks

� Willing and able to finance intangibles such as implementation and software, in addition to a hardware component

� Ability to offer no excess, fully comprehensive insurance cover

� Obtaining all the equipment client requires without outlaying scarce capital

� Providing an option to upgrade to avoid technology obsolescence

CUSTOMER JOURNEY

CUSTOMER JOURNEY

Need establishment

Documentation and quotation

Releasing of funds

Engagement and evaluation

Approval / rejection

Post purchase

• Customer search internet

• Landing on

supplier’s webpage

• Customer

information regarding equipment/asset requirement and

• Gets multiple options

• Customer, supplier and

develop real-time solution

• Customer completes application form and submits directly to

via supplier or broker

• Quotation received and if accepted any additional info is uploaded

• responds with application outcome within 24 hours

• Approved customer receives contract documentation

• Supplier provides

invoices

• Equipment/ asset is delivered to the customer

• Customer signs acceptance

release note

• funds to the supplier

• Customer receives copies of all documentation together with all correspondence via e-mail

KEY BRANDS

Centrafin offers its services across all brands, irrespective of origin or channel.

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Jenny Gill Managing Director

PMD (Cum Laude) (GIBS)

Jenny has been involved in the rental finance industry since its inception in South Africa in the late 1980s, participating in pioneering the funding of operating rentals through a securitisation vehicle, working with various major finance houses until she started her own brokerage in 1999.

In 2002, Jenny became a founder director of Centrafin and has served as its Managing Director since 2002.

Johan Fourie

Financial DirectorBCom (Hons) (University of Pretoria)

Johan started his career in the motor industry and, from there, moved to the construction industry. In 2005, he entered the rental finance industry when he was appointed as accountant with Merchant West Asset Finance. In 2006, he was promoted to Financial Manager and held this position until 2008.

He joined Centrafin in 2008 as its Financial Manager. In 2010, he was promoted to Financial Director, shortly before Centrafin was taken over by Pinnacle Technology Holdings Ltd (now Alviva Holdings Ltd) in 2010. He specialises in financial management within the financial services sector and heads up a small, but dynamic, team overseeing the financial management of the business.

In 2016, Johan was instrumental in the creation and establishment of Centrafin’s Securitisation vehicle and still holds a directorship of the special purpose vehicle.

Hendrik Pieterse Chief Operating OfficerMBL (UNISA), BCOM (LAW) (University of Potchefstroom)

Hendrik started his corporate career in the banking industry in 1999 with Imperial Bank, where he gained valuable credit control experience in his position as Legal Manager. In 2005, he was appointed as Divisional Credit Manager for the bank’s Rental Discounting Division. Hendrik joined Centrafin in January 2011 as Manager of the credit and risk divisions, where after he was promoted to director, overseeing all functions related to credit and risk. In 2018, Hendrik was appointed as Chief Operating Officer, overseeing all operational activities of the organisation.

SENIOR MANAGEMENT

CENTRAFIN continued

MEMBERSHIP AND CERTIFICATION

� Member of SACRRA

SACRRA is a not-for-profit voluntary association of members who share credit and risk performance data of their customers. SACRRA aims to give members control of their data for them to comply with existing legislation and enable them to adapt to an ever-changing business environment.

� Centrafin’s NCR Registration number is NCRCP7285.

The National Credit Regulator (NCR) promotes a fair and non-discriminatory market place for access of consumer credit as well as provides for the general regulation of consumer credit and improved standards of consumer Information.

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Corporate Social Investment is an integral part of Alviva’s commitment to sustainable development and a foundation for branding and enhancing its reputation as a responsible corporate citizen and valued partner amongst communities where it operates, and to achieve this goal, its policy and programmes are aimed at:

� focusing on initiatives which enjoy broad-based stakeholders’ support while avoiding handout tendencies which prove unsustainable;

� ensuring that communities and beneficiaries of the programmes are actively consulted in the process of project selection, implementation and evaluation;

� quantifying the costs and benefits of the programmes selected and evaluating them in terms of their ability to contribute to capacity building, improving the quality of life and ensuring sustainable development;

� defining the roles and responsibilities of stakeholders and projects/programme beneficiaries, with specific emphasis on financial controls and corporate governance compliance;

� building community awareness and recognition of the role played by the Group in developing the communities in which it operates through appropriate and transparent outreach initiatives;

� contributing to the socio-economic upliftment of the South African populace with particular reference to educational assistance to the poor, downtrodden and needy; and

� building open, honest and constructive relationships between Alviva and its host communities.

The Group shall endeavour to partner with communities around its operations and other relevant stakeholders like government and NGOs in implementing sustainable community development initiatives to ensure that those communities value its corporate citizenship. The guiding principles of the Group’s CSI initiatives would be to:

� focus on coherent relationships between our business units and operations and surrounding communities;

� promote an equitable balance between the Group’s interests and development imperatives;

� encourage partnerships with reputable institutions capable of generating mutually beneficial profile and capacity building outcomes;

� align with national imperatives and government’s socio-economic framework;

� reflect values inherent in the Group and encourage employee participation that builds unity and capacity in beneficiary communities;

� subject the initiatives to periodic audit and evaluation review by the Board; and

� comply with the corporate governance principles and guidelines of the King IV™ Report.

In the selection of projects, Alviva’s key focus area continues to be the investment in education in South Africa. The impact of this strategy is far-reaching, touching both individual beneficiaries and the larger community in which it functions.

Alviva views socio-economic development as an integral part of its commitment to sustainable development and a foundation for branding and enhancing the Company’s reputation as a responsible corporate citizen and valued partner amongst communities in which it operates.

INVESTMENTCORPORATE SOCIAL

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Alviva’s contribution to investments and services that benefit local communities included the following:

2020

FOOD FOR LIFE

Contribution of ICT equipment to Food for Life. Food for Life’s mission is to eradicate hunger and malnutrition in South Africa. In its purest form, food has the innate ability to break down barriers and heal body, mind and soul. Recognising that the ultimate solution to the problem of hunger is the elimination of poverty, Food for Life not only provides direct food distribution services, but also addresses, through its affiliated programmes, diverse but related issues such as education, environmental health, sustainability and healthcare.

KARABO CENTRE FOR MATHEMATICS, SCIENCE AND COMMERCE

Financial assistance to assist with the comprehensive teaching of Mathematics and Physical Sciences to learners from under-resourced schools, career guidance and the facilitation of tertiary applications and bursaries for matric learners.

KINGSWAY CENTRE OF CONCERN

Contribution of ICT equipment to Kingsway Centre of Concern. Over the past 30 years, the Kingsway Christian School, a community-based organisation, has provided education to children of the Zandspruit informal settlement, North-West Johannesburg, South Africa. Their motto of “rise up and shine” embodies the school and its children. The school pursues a standard of excellence to ensure that their children have a brighter future. The learners come from abusive and neglected homes as well as from stable, albeit very poor homes. The contribution was utilised in respect of the IT development of teachers and learners and to assist with on-line learning.

KWA-MAHLOBO SECONDARY SCHOOL

Contribution of ICT tools that complement and enhance the Gauteng Department of Education’s paperless classroom rollout. Kwa-Mahlobo is a non-fee-paying secondary school based in the township of Meadowlands, Johannesburg, South Africa.

MAHARISHI EDUCATION FOR INVINCIBILITY TRUST

IT equipment and repairs were contributed to the Maharishi Education for Invincibility Trust (“MEIT”), a division of the Maharishi Invincibility Institute. The Institute enriches the distance education learning experience and makes it complete through the provision of comprehensive support services, including work experience, infrastructure access, bridging programmes and self-development programmes.

PAARL CODING AND ROBOTICS ACADEMY

Contribution of ICT Equipment to assist with the establishment of the academy to make the skills of coding and robotics available to the broader Paarl community.

CORPORATE SOCIAL INVESTMENT continued

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TEARS FOUNDATION

Contribution of ICT equipment to TEARS. Founded in 2012, TEARS is a registered NPO and PBO that uses technology innovatively in the scourge against domestic violence, sexual assault and child abuse.

TEARS is responsible for the sourcing and collating of a database comprised of a fully comprehensive network of services: medical, medico-legal, legal and psychological. The database is currently available throughout South Africa, for the assistance and support of survivors of rape and sexual abuse.

TSHIMOLOGONG PRECINCT

Professional services, installation and maintenance of IT infrastructure over five years was provided and committed to in 2017 and continued during the reporting period. “Tshimologong Precinct”, from the seTswana word for “new beginnings”, Witwatersrand University, through its Johannesburg Centre for Software Engineering, has been driving an initiative to promote the creation of successful ICT start-ups. The “Digital Technology Innovation Zone” is established in a row of five buildings in Juta Street, Braamfontein, Johannesburg, South Africa, close to the university’s main campus. The Zone provides an exciting environment that attracts students and a broad spectrum of other residents of Johannesburg with an interest in digital technology innovation and entrepreneurship.

WASP COMMUNITY SERVICES

Contribution of ICT Equipment to WASP Community Service. WASP is a community-based organisation which conducts various community upliftment projects. Their mission is to provide support to widows, orphans, street children, pensioners and to those infected with and affected by HIV Aids within the community that have practical needs and do not have the means to fulfil these needs. Current projects include the provision of food, clothing and extra tuition for underprivileged school children. Future projects include basic computer training, counselling and career guidance to the community.

CORPORATE SOCIAL INVESTMENT continued

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2019

CONTRIBUTION TO THE TSHIMOLOGONG PRECINCT

Professional services, installation and maintenance of IT infrastructure over five years were provided and committed to in 2017 and continued during the year under review. “Tshimologong Precinct”, from the seTswana word for “new beginnings”, Witwatersrand University, through its Joburg Centre for Software Engineering, has been driving an initiative to promote the creation of successful ICT start-ups. The “Digital Technology Innovation Zone” is established in a row of five buildings in Juta Street, Braamfontein, close to the university’s main campus. The Zone provides an exciting environment that attracts students and a broad spectrum of other residents of Johannesburg with an interest in digital technology innovation and entrepreneurship.

CONTRIBUTION TO THE MAHARISHI EDUCATION FOR INVINCIBILITY TRUST

Printers were contributed to the Maharishi Education for Invincibility Trust (“MEIT”), a division of the Maharishi Invincibility Institute, with the specific objective to facilitate MEIT’s sustainable access to the economy. The Institute enriches the distance education learning experience and makes it complete through the provision of comprehensive support services, including work experience, infrastructure access, bridging programmes and self-development programmes.

CONTRIBUTION TO THE DEPARTMENT OF BASIC EDUCATION

Alviva supported the E³ (Entrepreneurship, Employability and Education) initiative initiated by the Department of Basic Education (“DBE”), which is managed by the DBE and E³’s partners Maharishi Institute, CIDA, New Leaders Foundation and Care for Education, amongst others. The support was in the form of multi-function devices for selected teacher training centres.

The E³ initiative seeks to introduce project-based entrepreneurship, employability and 21st century skills learning curricula into all primary and secondary schools in the country. In every grade level, the existing curriculum (in subjects such as economic and management sciences; life orientation; etc) is being enriched with real-life projects that are learner centred, and learner run, to open the walls of the classrooms to real active problem-solving, solution generation, team work and implementation by the school learners themselves. The project aims to be one through which the learners’ voice and ideas matter, and they develop agency, self-efficacy and passion for solving problems they really care about that are local context relevant.

KARABO CENTRE FOR MATHEMATICS, SCIENCE AND COMMERCE

The contribution was made with the specific objective to facilitate comprehensive teaching of Mathematics and Physical Sciences of learners from under-resourced schools. Karabo operates in the Vosloorus and Thokoza areas in Gauteng province.

WASP COMMUNITY SERVICES

Contribution of ICT Equipment to WASP Community Services, which is a community-based organisation, conducting various community upliftment projects. These projects include extra tuition for underprivileged school children, as well as the provision of food and clothing for the underprivileged. Future projects include basic computer training, counselling and career guidance to the community.

FOOD FOR LIFE

Contribution of ICT equipment to Food for Life. In its purest form, food has the innate ability to break down barriers and heal body, mind and soul. Recognising that the ultimate solution to the problem of hunger is the elimination of poverty, Food for Life not only provides direct food distribution services, but also addresses, through its affiliated programmes, diverse but related issues such as education, environmental health and sustainability and healthcare.

CORPORATE SOCIAL INVESTMENT continued

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TEARS FOUNDATION

Contribution of ICT equipment to TEARS Foundation. TEARS uses technology innovatively in the scourge against domestic violence, sexual assault and child abuse. TEARS is responsible for the sourcing and collating of a database comprised of a fully comprehensive network of services: medical, medico-legal, legal and psychological. The database is currently available throughout South Africa, for the assistance and support of survivors of rape and sexual abuse.

This database is accessible to all South Africans, free of charge, through a web and mobile site. By using a USSD (Unstructured Supplementary Service Data) mobile interface, in conjunction with location-finding software, any South African with a cell phone can receive an instant referral to the nearest available help facility, via SMS.

ASTRA SCHOOL FOR PHYSICALLY DISABLED CHILDREN

The contribution was made towards the purchase, set-up and implementation of educational IT software and equipment. Astra School for Physically Disabled Children in the Western Cape seeks to prepare its pupils for the future, equipping and empowering them with the tools they need to lead successful lives. The school, while it was built specifically for children with physical and intellectual disabilities, has over the last decade also opened its doors to able-bodied children seeking an education.

CORPORATE SOCIAL INVESTMENT continued

71

B-BBEEB-BBEE

72

STRUCTURELEGAL

DCT is 55,39 % held by Alviva Holdings Limited

DCT is 44 ,61 % held by Ledibogo (RF) (Pty) Ltd on behalf of Ledibogo Trust

* Operating companies# Dormant/In process of deregistration

Group Services

Alviva Treasury *

Parcea *

Pinnacle Facilities #

Protectaire #

Alviva InternationalInvestments *

Centrafin * Merlynn *

Appelby *

Axiz Namibia *

AxizWorkgroup Mozambique *

Axiz Botswana *

AxizWorkgroup Kenya *

Pinnacle Micro Namibia *

Boditse *

Alviva International Co

Limited *Merlynn

IntelligenceTechnologiesCorporation

DelawareUSA

Merlynn Intelligence

Technologies (Pty) Ltd

SA

In 2017, Alviva concluded a B-BBEE transaction whereby the corporate holdings were restructured so that certain South African entities are held through a subsidiary, DCT Holdings (RF) (Pty) Ltd, resulting in improved B-BBEE ownership for the South African entities.

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Applications and IP

Sintrex *

Synerg *

ASMS *

Axiz * Obscure *

Pinnacle * VH Fibre *

Renewable Energy

Investment in Associate

Solareff * Apex *

GridCars *

Intdev *Datacentrix Holdings *

Solutions and Integrators

Datacentrix * DG *

Datacentrix Properties *

DG Consulting *

Infrasol *

Merqu *

eNetworks *

Electronic DNA *

Centravoice *

DCT Holdings *

ICT Distribution

74

CERTIFICATIONB-BBEE

Company Name

Registration Number

VAT Number

Address

B-BBEE Status Level Level 1

Element Points Obtained Level Qualification %

Discounting Principle Applied No Measurement Period Year End 30/06/2020 1 ≥ 120 Points 135%

Empowering Supplier Yes 2 ≥ 115 but < 120 125%

*Black Owned: >=51% and full points for Net Value *Black Women Owned: >=30% and full points for Net Value 3 ≥ 110 but < 115 110%

Black Voting Rights 51.00% Black Women Voting Rights 41.93% 4 ≥ 100 but < 110 100%

Black Economic Interest 51.00% Black Women Economic Interest 41.93% 5 ≥ 95 but < 100 80%

51% Black Owned * Yes 30% Black Women Owned * Yes 6 ≥ 90 but < 95 60%

Black Designated Groups 39.87% 7 ≥ 75 but < 90 50%

8 ≥ 55 but < 75 10%

Issue Date 17/09/2020 Non Compliant <55 0%

Expiry Date 16/09/2021

Certificate Number ELC9673RGENBBICT

Version Final

Applicable Scorecard

Applicable BBBEE Codes

EmpowerLogic (Pty) Ltd

Reg. No. : 1995/000523/07

BBBEE Verification Agency

Per Prebashini Govender

Member - Verification Committee

SANAS Accredited BVA018

Enquiries

This certificate supersedes any previous certificates issued to the Measured entity. This certificate is the result of an independent and impartial verification

of the BBBEE status of the measured entity measured against the Codes of Good Practice on Broad Based Black Economic Empowerment. This certificate

has been issued in accordance with the EmpowerLogic Verification Certificate Policy. EmpowerLogic uses the Law Trust advanced electronic signature

system (AeSign) which is compliant with the Electronic Communications and Transactions Act no 25 of 2002. The validity of the certificate is ensured as

long as the digital signature details corresponds with the Technical Signatory’s details as displayed on the certificate.

Tel:

086 111 4003

Fax:

086 505 7284

verification@empowerlogic.co.za

www.empowerlogic.co.za

Amended ICT Codes Gazetted on 7 November 2016

Amended ICT - Generic

Alviva Holdings Limited and Subsidiaries

Broad Based Black Economic Empowerment Verification Certificate

A Consolidated Verification Certificate Issued to

Mandated Investment Exclusion Principle Applied

EO: 25 points; MC: 15.24 points; SD: 23.18 points; ESD: 44.63 points;

SED: 12 points

Measured Entity

BEE Procurement

Recognition Levels

B-BBEE Status

Alviva Holdings Limited and Subsidiaries

0

Midrand

Level 1 Contributor

1986/000334/06

Refer to pg 2

The Summit, 269 16th Street

Randjespark

Certificate Page 1 of 3

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Company Name Registration Number VAT Number

Alviva Holdings Limited 1986/000334/06 n/a

Centrafin (Pty) Ltd 2000/011521/07 4160203107

Parcea Computing (Pty) Ltd 1999/023423/07 4370224513

Alviva Treasury Services (Pty) Ltd 1994/010809/07 4840216123

Merlynn Intelligence Technologies (Pty)Ltd 2014/194639/07 4520232754

DCT Holdings (RF) (Pty) Ltd 2013/196828/07 n/a

Axiz (Pty) Ltd 1989/000907/07 4280118383

Centravoice (Pty) Ltd 2000/027350/07 4710196207

Froggy IT Solutions (Pty) Ltd 2008/006631/07 4960254581

Intdev Internet Technologies (Pty) Ltd 2003/030511/07 4690222072

Pinnacle Micro (Pty) Ltd 1993/000917/07 4650140371

Alviva Shared Management Services (Pty) Ltd 1996/001435/07 4620157919

Solareff (Pty) Ltd 2007/031871/07 4850256118

Gridcars (Pty) Ltd 2017/283318/07 4740278520

Sintrex Integration Services (Pty) Ltd 1999/017747/07 4900185754

VH Fibre Optics (Pty) Ltd 1998/000499/07 4460171194

Obscure Technology (Pty) Ltd 2009/019493/07 4800273791

EmpowerLogic (Pty) Ltd

Reg. No. : 1995/000523/07

BBBEE Verification Agency

Per Prebashini Govender SANAS Accredited

Member - Verification Committee BVA018This certificate supersedes any previous certificates issued to the Measured entity. This certificate is the result of an independent and impartial verification of

the BBBEE status of the measured entity measured against the Codes of Good Practice on Broad Based Black Economic Empowerment. This certificate has

been issued in accordance with the EmpowerLogic Verification Certificate Policy. EmpowerLogic uses the Law Trust advanced electronic signature system

(AeSign) which is compliant with the Electronic Communications and Transactions Act no 25 of 2002. The validity of the certificate is ensured as long as the

digital signature details corresponds with the Technical Signatory’s details as displayed on the certificate.

Broad Based Black Economic Empowerment Verification Certificate

A Consolidated Verification Certificate issued to

Alviva Holdings Limited and Subsidiaries

Entities Included in the Consolidated Verification Certificate

Certificate Number: ELC9673RGENBBICT

BBBEE Status: Level 1 ContributorEmpowering Supplier

Certificate Page 2 of 3

B-BBEE CERTIFICATION continued

76

B-BBEE CERTIFICATION continued

Company Name Registration Number VAT Number

DG Store (SA) (Pty) Ltd 1999/002481/07 4730198936

Imbewu IT Solutions (Pty) Ltd 2003/012211/07 4430272833

SynergERP (Pty)Ltd 2015/106266/07 4010270462

Datacentrix Holdings Limited 1998/006413/06 n/a

Datacentrix (Pty) Ltd - East London 1996/015808/07 4680255520

Datacentrix (Pty) Ltd - Gauteng 1996/015808/07 4490173814

Datacentrix (Pty) Ltd - Port Elizabeth 1996/015808/07 4700251723

Datacentrix (Pty) Ltd - Western Cape 1996/015808/07 4560183537

Datacentrix (Pty) Ltd - KwaZulu-Natal 1996/015808/07 4170184461

Datacentrix Properties (Pty) Ltd 1998/009792/07 4620212102

eNetworks (Pty) Ltd 2013/183185/07 4670184078

Infrasol (Pty) Ltd 1976/002566/07 4340201286

Merqu Communications (Pty) Ltd 2000/007978/07 4490236900

EmpowerLogic (Pty) Ltd

Reg. No. : 1995/000523/07

BBBEE Verification Agency

Per Prebashini Govender SANAS Accredited

Member - Verification Committee BVA018

BBBEE Status: Level 1 ContributorEmpowering Supplier

Entities Included in the Consolidated Verification Certificate

This certificate supersedes any previous certificates issued to the Measured entity. This certificate is the result of an independent and impartial verification of

the BBBEE status of the measured entity measured against the Codes of Good Practice on Broad Based Black Economic Empowerment. This certificate has

been issued in accordance with the EmpowerLogic Verification Certificate Policy. EmpowerLogic uses the Law Trust advanced electronic signature system

(AeSign) which is compliant with the Electronic Communications and Transactions Act no 25 of 2002. The validity of the certificate is ensured as long as the

digital signature details corresponds with the Technical Signatory’s details as displayed on the certificate.

Broad Based Black Economic Empowerment Verification Certificate

A Consolidated Verification Certificate issued to

Alviva Holdings Limited and Subsidiaries

Certificate Number: ELC9673RGENBBICT

Certificate Page 3 of 3

77

B-BBEE CERTIFICATION continued

78

B-BBEE CERTIFICATION continued

79

Alviva Holdings Limited

International Business Gateway Park Corner New Road and 6th Street Midrand Johannesburg South Africa

PO Box 483, Halfway House, 1685, South Africa

Tel: +27 (0) 11 237 7000

Website: www.alvivaholdings.com

CONTACT US