Corporate Flight Attendant News E-Letter 1 Volume 6, Issue 1

Corporate Flight Attendant News E-LetterEducatingthecommunityonenewsissueatatime.

Volume6,Issue1 OCTOBER2010 ISSN1932-4464

Our mission is to inform our loyal readers on today‘s issues that shape the corporate f l ight attendant. Customer satisfaction is our focus in our ongoing quest to exceed the goals for market, professional and personal growth. Each electronic publication is free to corporate flight attendants and aviation personnel throughout the world.

nuts!A series on food allergies

by Paula Kraft

“I Will Fit Through That”Page 5

One’s Flight Attendant opinion

on ASCERTPage 11

Help! Help! My child is having an reaction to some food!

What did you put in his salad?

I told you he was allergic to nuts!Paula Kraft from Tastefully Yours Catering bring you the following series on

Food Allergies.

Do you remember the difference of a food intolerance and food allergy, in the August issue of this publication we addressed just that. A food intolerance is a mild symptom of a reaction to what you have ingested where a food allergy is a reaction and your immune system overreacts.

Our next area in our series is the “BIG 8”, these are the 8 most common food allergies in which people have serious reactions. The following is not listed in any order of importance as reactions are different to each person.

Dairy Allergy: Many people enjoy dairy products everyday and couldn't imagine meals without butter, cheese and milk. Unfortunately, being diagnosed with a dairy allergy means it's time to live life without "moo". Some people cannot tolerate milk because they lack the enzyme that breaks down lactose, the sugar found in milk. Milk from mammals including cows, goats, buffalo and sheep all contain lactose. People can react to low milligram amounts of milk proteins, equivalent to a few milliliters of whole milk. Cows’ milk allergy is the most common food allergy in young children and affects 2 to 7% of babies under one year of age. About 87% of children grow out of milk allergy by age 3. Symptoms are often mild but milk can cause anaphylactic reactions in some individuals.

The following are some Ingredients to avoid when looking at food labels: • whey in all forms,

whey protein hydrolysate is used a distillates for spirits, cider and wines

• whey solids • buttermilk solids

• curds • milk solids • lactalbumin • caseinate, casein• sodium caseinate • cream, sour cream,

sour cream solids• butter, butter fat,

butter oil, butter acid, butter ester(s)

• milk in all forms (including condensed, derivative, dry, evaporated, goat’s milk and milk from other animals, low fat, malted, milkfat, nonfat, powder, milk protein hydrolysate, skimmed, solids, whole)

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Corporate Flight Attendant News E-Letter 2 Volume 6, Issue 1

http://www.hbacorp-easi.com/

Dr. Beau Altman, creator of FACTS® and EASI®, and his HBAcorp Advisors, are introducing an “alternative” initial and recurrent training for business aviation

Value Proposition Welcome Aboard! ASCERT™ is a budget-minded, intensive two-day training program presented in a workshop format designed for today’s business aviation operations.

The curriculum is fundamental and interactive with a focus on human factors and state-of-the-art safety technology. Partici-pants bring to their flight operation an enhanced level of crisis and emergency response-ability, not just a paper certificate.

ASCERT™ differs from other training in curriculum, teaching method, prestigious trainer/consultants, and by offering these training alternatives:

#1: Off-site: Recurrent Training. This powerful, two-day open enrollment program delivers a nonspecific aircraft cur-riculum which includes a take-back-to-the-hangar to-do list for aircraft specific essentials.

#2: On-site: Initial and Recurrent Training (Client’s hangar). Why not let us, that’s HBAcorp, with 30+ years experience in business aviation cabin emergency training, be your training consultants. This alternative provides cost savings and overall flexibility. We offer a unique consultant retainer schedule. We will personalize ASCERT™ to your operation; the syllabus can be submitted to the FAA for approval, provide a trainer’s tool kit, and provide continuing ASCERT™ consultation.

Who Should Be Participants Anyone in flight operations, who in any way, is responsi-ble for crew and passenger safety, including:

EMERGENCY TRAINING 

Safety Briefing Card © ASA, LLC Olympia, WA

ASCERT™ 

ASCERT™ Aviation Safety, Crisis and Emergency Response Training

A Systems Approach to a Human Factors Course of Action

! Flight Attendants, Flight Technicians, and CSMs ! Chief Pilots and Line Pilots ! Schedulers and Dispatchers ! Aviation Managers and Directors   HBAcorp • 3912 Oyster Bay Road NW • Olympia, WA 98502 • 1.877.HBA.EASI (422.3274) • Local 360.866.8336

Fees: Two-day, ASCERT™ (major credit cards accepted)

$ 1,650 - One participant $ 1,500 - Two or more (same company, same class)

$ 1,350 - Self-employed (independent contractor) Special discounts for past FACTS attendees. Call for details or email: Beau.Altman@HBAcorp-EASI.com

Location: Seattle, Washington – SEA Airport 2010 Dates: Aug 10-11, Sept 8-9, and Oct 12-13 (open)

Visit our website: www.HBAcorp-EASI.com

Participant Benefits Participants will be able to:

1. Meet and document compliance with applicable FAR Parts 91, 135, international aviation regulations, and IS-BAO “Best Practices.”

2. Define and apply to aviation operations the safety con-cepts of hazard identification and minimum acceptable risk.

3. Review and practice Safety Management Systems and Crew/Passenger Resource Management (CPRM).

4. Describe and show methods to deal with human factors in emergencies including crisis and emergency stress management and post traumatic stress disorder (PTSD).

5. Classify and perform different types and styles of “situational leadership” and assertive communications.

6. Discuss and carry out strategies of decision-making for crisis and emergency preparedness and response.

7. Identify and demonstrate how to employ emergency equipment and procedures for his/her specific aircraft.

8. Access and put into practice his/her knowledge of aviation safety, crisis and emergency preparation and response in the briefing room and on the flight mission.

 

MEETS THE INTENT OF APPLICABLE AVIATION SAFETY TRAINING REGULATIONS AND IS-BAO “BEST PRACTICES”

Business Aviation

CREWMEMBER EMERGENCY TRAINING

! AN ALTERNATIVE APPROACH

Call for NEW Dateswww.hbacorp-easi.com

Corporate Flight Attendant News E-Letter 3 Volume 6, Issue 1

Corporate Flight Attendant News E-Letter 4 Volume 6, Issue 1

(Continues from page 1)

Commonly Containing Dairy• Beverages including milk, buttermilk, hot

chocolate, "non-dairy" creamers • Baked goods including baking mixes and

frostings • Spreads including butter, artificial butter flavor

and many margarines (even some that say "non-dairy" on the label)

• Boxed dinners/foods such as macaroni and cheese, mashed potatoes, puddings, gravies, vegetables in cream, cheese or butter sauces, canned pasta meals

• Prepared meats including hot dogs, sausages and lunch meats

• Many types of chocolate (cocoa powder is dairy free)

• Caramel candies

These ingredients DO NOT contain milk and need not be restricted by someone avoiding milk: • Calcium lactate • Calcuium stearoyl lactylate • Cocoa butter • Cream of tartar • Lactic acid (however, lactic acid starter culture

may contain milk) • Oleoresin • Sodium lactate • Sodium stearoyl lactylate

Milk Substitutes: Soy, rice, potato, almond, oat and coconut are all possible substitutes for cow's milk. If you aren't dealing with a soy allergy as well, soy milk is a good option. When fortified, contains roughly the same amount of calcium and vitamin D. Rice milk is also often fortified and, like soy milk, can usually be found at the regular grocery store. Potato milk is available in specialty food stores in powder form.

Some Hidden Sources of Milk in a Catering or Restaurant Kitchen• Deli meat slicers are frequently used for both

meat and cheese products. • Some brands of canned tuna fish contain

casein, a milk protein. • Many non-dairy products contain casein (a

milk derivative), listed on the ingredient labels. • Some meats may contain casein as a binder.

Check all labels carefully.• Many restaurants put butter on steaks after

they have been grilled to add extra flavor. The butter is not visible after it melts.

All FDA-regulated manufactured food products that contain milk as an ingredient are required by U.S. law to list the word “milk” on the product label.

Egg Allergy: If you enjoy eggs for breakfast, an egg allergy can obviously change your typical menu. What is not quite as obvious is that the sandwiches, desserts and side dishes that you enjoy may also contain some form of egg. It is true eggs are very important parts of many prepared dishes. They provide air and leavening in cakes, supply liquid in cookie doughs and cake or muffin batters and add structure to breads and cakes. Very low doses of egg protein are reported to cause allergic reactions…from high microgram to low milligram.

Ingredients to AvoidWatch for these egg based ingredients on food labels: • albumin ( also spelled albumen)• globulin • lysozyme • livetin • silici albuminate • Simplesse

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Corporate Flight Attendant News E-Letter 5 Volume 6, Issue 1

We all need a working knowledge of exit windows. Wouldn’t it be just great if they were all the same? Their use would be easy, their location would be the same for all aircraft and thus once you have trained in one aircraft it would apply to all aircraft. That’s in a perfect world and unfortunately does not apply here. Each aircraft manufacturer sets their standard when incorporating exit window design and the location of those windows. Many exit windows are located very early in the design phase because of regulation requirements. They are placed in such a manner as to ensure that interior designers work the seat placements around them. There are also regulations as to how many exit windows are needed however in most corporate jets do not fall under those regulations since they do not have the seating capacity which initiated those regulations. A couple of manufacturers have increased the number of exit windows beyond the regulation requirements in order to add a safety element that sells more aircraft since the general public, to include the prospective owners, think that having more of most things is better…read safer. So we have the gamut of the number of exit windows, the gamut to the size and shape and the gamut to the operation of these windows as well. Let’s look at some operational issues.

Some exit windows have handles incorporated in the window and others have handles incorporated in the airframe that release latches that hold the exit window to the airframe. Because of interior design intentions, many of these latches/handles are covered by plates that mimic the interior and thus are hard to find, let alone when the cabin is dark or filled with smoke and passengers freaking out. Gulfstream exit windows, for example, have a leather cover plate that hides the release handle

which is NOT located directly over each exit window thus making it harder to find. Yes, it is labeled as all exit windows are, but finding that in the dark or in a smoke filled environment would be challenging to say the least. Bombardier and Falcon aircraft have a more simple approach to operation with single release handles but many of their windows are quite large and thus heavy. This makes it easier for the evacuation, but harder to initiate the process. Once finding the cover plate and pulling that release handle will allow the window to come in but you will then be required to find another set of handles to remove the window from the airframe. They are located on the sides of the exit window or the top of the window and

require quite an effort to pull in most situations. The entire aviation community has gotten way past the mentality to twist the actual exit window and throw the window out. Depending on the situation, it may only cause more safety issues to throw that window out versus just placing the window plug somewhere out of the way in the cabin.

Throwing an exit window out causing damage to the top of the wing may cause a safety hazard when exiting the aircraft or deploying a life raft for example.

And what about that life line? This cord that is many times incorporated into the exit window sill has caused much confusion as to its usefulness. In the last emergency training session that you went through, I’m sure that the instructor told you about that life line. The idea was that this line would be removed from that packet or bin located under the window sill and then stretched to the attachment point located on the top of the wing. This line would then be used as a hand hold while exiting the aircraft during an emergency.

(Continues on page 9)

“I Will Fit Through That”The ‘Ins and Outs’ of Exit Windows

Plug type, two handles, one handle, covered handles, hinged, not hinged, small, large, round, oval. Wow, what a huge difference in corporate exit windows! The only common theme here is that they are all different. Therein lies the issue when discussing the operation of exit windows. Frankly, the same can be true with the location of exit windows as well. Let’s take a look at this and come up with a plan of attack.

CFR Title 14Aeronautics and Space

PART 25 Airworthiness Standards:

Transport Category Airplanes Section§ 25.807

Corporate Flight Attendant News E-Letter 6 Volume 6, Issue 1

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Corporate Flight Attendant News E-Letter 7 Volume 6, Issue 1

(Continued from page 3)• vitellin • meringue or meringue powder • Ingredients that begin with "ovo" (which is

"egg" in latin) such as ovalbumin• Egg glaze on things like croissants, and

Danish, puff pastry• Lecithin (E322), if made from egg

Foods Commonly Containing Egg• Beverages: coffee drinks with foam, wine

(Note: Lysozym (produced from egg) used in wine and albumin (produced from egg) used as fining agent in wine and cider are unlikely to trigger adverse reactions. However Lysozym used for other purposes may trigger adverse reactions, root beer, beer, egg nog

• Battered foods such as fish and chicken nuggets

• Meatballs, meatloaf • Pasta and macaroni• Sauces and dressings: Salad dressings like

hollandaise, bearnaise, mayonnaise, caesar dressing, cream sauces

• Marshmallows (not common), marshmallow cream, cream fillings in candies and desserts

• Marizapan• Nougat

All FDA-regulated manufactured food products that contain egg as an ingredient are required by U.S. law to list the word “egg” on the product label.

About the Author: Paul Kraft, founder and co-owner of Tastefully Yours, has been in the food industry for over 38 years. She graduated with a

BA in Food and Nutrition Sciences and Adult and Secondary Education. She received her Masters Degree in Food and Nutrition Sciences. She continues her education through the Culinary Institute of America and ComSource’s HACCP certified

training programs. Always craving new information, she is constantly on the lookout for new and interesting topics to explore.

She remains active in her industry by being a member of several different organizations including International Catering Association, National Association for Catering Executives, Women in Aviation International, Women in Corporate Aviation, National Association of the Self Employed, and Catersource.

(To be continues in our next issue)

Food allergies affect close to 4% of the general population, or approximately 11 million Americans. Milk, eggs, peanuts, tree nuts, fish, shellfish, soy, and wheat account for 90% of all food-allergic reactions. There is no cure for food allergy; strict avoidance of the allergy-causing food is the key to preventing allergic reactions. According to “Food Allergy & Anaphylaxis Network”

Corporate Flight Attendant News E-Letter 8 Volume 6, Issue 1

www.beprincess.com

Corporate Flight Attendant News E-Letter 9 Volume 6, Issue 1

(Continued from page 5)

The practice of this process however, has shown that this line is either too short or way too long to use as a ‘hand hold’ for evacuation assistance. A more practical approach to this line might be used as a safety line to attach to a passenger or crewmember when initially deploying the life raft in a ditching scenario. It could also be used to tie the life raft’s lanyard to. In the ditching scenario, if done correctly, the life raft’s lanyard is attached to the aircraft (usually using a seat belt) and thus a person already has a handhold to assist in the evacuation process. The aircraft’s life line, if it actually attaches, could then be implemented when time permits for additional hand holds should the life raft need to stay attached to the aircraft and the aircraft stays afloat.

CONFUSION FACTOR: Are you confused yet? Just like the operation and location of the aircraft main cabin doors and the baggage compartment doors, exit windows are difficult to locate and operate. So, what does a person do? The key ingredient is training! Getting real life training, either in a simulator or in the actual airplane, is key to understanding the location and the operation of emergency window exits. Additionally, it is important that you pull an emergency window exit on the actual aircraft that you fly. History has shown that many times, the window has been caught behind replacement interior components only to find out that the window will NOT actually move nor be opened. What a tragedy! Once one recent training session, 3 out of the 4 exit windows on a Gulfstream IV did NOT

open during a smoke filled scenario. What an embarrassment to the Operator and what a raised eyebrow to the FAA personnel that were there to witness such an event. On two of the windows, a recent interior replacement had caused a barrier for the window and on the other window, just the shear pressure of the pressurization system had caused a sealing of that window to the airframe. The last window worked however, and the evacuation drill was accomplished. There is lots to be said for making window exits a part of any real life training scenarios. So what happens if you can’t get that or you got your training using another type of aircraft? Here, you will at least need to interact with your flight crew for that aircraft. Getting someone who has had that training to provide you with a detailed instruction as to how to open the exit window and then mock practice to create location points or memory aids will greatly improve your chances should an actual emergency happen. Once you think you have it down, sit in your assigned seat and with your eyes closed, practice going to the exit window and find the lease handles to simulate the window removal. In an imperfect world of emergency window exits and an imperfect world of emergency training programs, it may be the best option you have.

About the author: Randall Wood has a vast amount of experience in the education field relating to the aviation industry. He has over 27 years of teaching aviation subjects ranging from the most basic of pilot skills to Part 135 Operations. In the latter, he has been the Director of Operations and/or the Chief Pilot for several Part 135 companies and has enjoyed teaching all aspects of 135 operations from both a pilot and flight attendant standpoint. He specializes in 135 Operations Specifications and Emergency Training using current computer technology in all presentations and "hands-on" for emergency drills.

Global

Gulfstream

Falcon

Challenger

Corporate Flight Attendant News E-Letter 10 Volume 6, Issue 1

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We're not judging their culinary expertise; we're not qualified to do so. This is about customer service, professionalism and reliability. If you're taking the trouble to nominate your caterer, we think it follows that the standard of their cuisine and the quality of their produce adequately meets your, or your company's, criteria.

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Send your recommendations to:jetcatereroftheyear@blueskynews.aero

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Corporate Flight Attendant News E-Letter 11 Volume 6, Issue 1

I recently had the fortune of being the first corporate flight attendant to attend the inaugural Seattle session of Dr. Beau Altman’s ASCERT program, which is a new crewmember emergency training designed to enhance the safety performance of any existing flight operation. ASCERT, which stands for Aviation Safety, Crisis and Emergency Response Training, was designed with the premise that attendees have already completed initial or recurrent at one of the industry standard vendors, such as FlightSafetyInternational, FACTS, or a flight department in-house training program.

ASCERT then offers a brief review of the basics required for recurrent in compliance with applicable aviation regulations and IS-BAO SMS recommended Best Practices. The remainder of the two day training program primarily focuses upon the dynamics of human factors and safety systems in business aviation. The goal is to enhance the crewmember’s mental preparedness for crisis and emergency response. I found this approach to be unique to any training program I have ever attended.

I found ASCERT to excel in curriculum focus and scholastic foundation, but most importantly in the instructor/consultant varied backgrounds and presentation styles. I especially enjoyed and benefited from thecrisis/emergency-based scenario simulations. These were done as round-table group dynamic exercises in which the trainers participated. The goal of these exercises was to practice and learn how human factors can affect the outcome of a crisis or emergency in some of the following areas:

• Hazard and risk mitigation.• Crisis and emergency stress management.

• Assertive communications.• Situational leadership.• The roles of CRM & CPRM (Crew &

Passenger Resource Management).• Professional help solutions to Post Traumatic

Stress Disorder.

For more information on ASCERT class schedules, instructors and curriculum, go to www.HBAcorp-EASI.com or call 1-877.422.3274.

About the author: Deb Elam is a corporate flight attendant and a freelance writer. She is currently based in Las Vegas, NV and can be reached by email at debelam@gmail.com

ASCERT is an alternative recurrent training program designed to be a constantly revolving work in progress so that new information is presented every year. This sort of training is very relevant now as flight departments work on developing their own unique safety cultures as they complete their SMS certifications.

By Deb Elam