The Future of Learning

CorPoraTe Training 2007 - 2008 centennialcollege.ca/ct

63.53

Dear Sir or Madam,

In today’s increasingly demanding market, hiring and retaining the right people is the fi rst step. Ensuring that workplace skills and practices are in keeping with rapidly evolving trends and direction of business is no longer a perk. It’s essential to improve productivity in order to remain competitive.

Did you know that Centennial College provides the learning needed to equip your staff in the latest methods and techniques? We cover a broad base of programs and workshops from technical skills upgrading to leadership. We administer a wide range of assessment tests to fi ne-tune training or meet hiring requirements. Our instructors are professional corporate trainers who are subject matter experts. Whether on or off-site, your programs are facilitated at times and places convenient to you.

Sincerely,

Karen TippettManager

our Team Will Provide You With…

Innovative yet practical guidance for your business challenges

Customized programs facilitated when and where it’s convenient for you

Centennial College Certifi cates and Diplomas

Instructors who are experienced practitioners and subject matter experts

Cost effi cient, and resultsoriented learning

°

°

°

°

°

message to employers

2

mes

sag

eto

em

plo

yers

mes

sag

eto

em

plo

yers

mes

sag

e

3

Co

nte

nts

Contents

message to Canadian employers ............. 2

Business Programs ............................... � - �

management Programs ....................... 6 - 7

engineering and iT Programs .............. 8 - 9

Language Programs ........................... 9 - 10

Hospitality Programs .............................. 11

special Corporate Training services .............................. 12 - 1�

Corporate Training Team ........................ 1�

Listing of Partners ......................back cover

Business Programs

Business Writing Skills

This program introduces your employees to current practices and techniques of business writing. Participants learn how to write professional memos, letters, e-mails, minutes of meetings and brief reports.

Presentation Skills

Business presentations and public speaking can be a stressful experience for many of your employees. This program aims to make staff more comfortable in presenting various concepts to a small, medium, or large audience. Through various activities and shared learning, individuals will learn tips and tools to make them more effective in designing and delivering dynamic and successful presentations.

Introduction to Project Management

This program provides employees with an overview of project management. The basic principles covered include: creation of work breakdown structures, using network diagrams and Gantt charts, preparing budgets, controlling resources and project termination.

Project Management Using MS Project

Managing vast amounts of information is both time-consuming and limiting when processed manually. Project software that substantially increases the information processing capability of the Project Manager, allows work to be completed more efficiently. By learning to use a typical project management software program (MS Project), employees becomes familiar with more efficient management of project planning and scheduling, resource allocation and costing, progress monitoring and reporting.

�

�

Alternative Dispute Resolution

This program explores the major methods currently in use by organizations for resolving disputes. Participants will be provided with an overview of ADR mechanisms, their advantages and disadvantages, and recognize the appropriate situations in which to apply them.

Understanding Marketing: Marketing Concepts for Non- Marketing Managers

This program will provide employees with the key concepts to understand the role of Marketing. Staff will acquire the skills to work better with your Marketing team, to evaluate their proposals and to ensure consistency between the Marketing Plan and other Department Plans.

You will learn the following:

Why Marketing isn’t the same as Sales

Why Marketing is more than just Advertising (The 4 P’s of the Marketing Mix)

Marketing Strategy and Marketing Planning

SWOT analysis (strengths, weaknesses, opportunities and threats)

The product life cycle

Distribution channels

Segmentation options

WHmis – Protect your company and your employees with the proper training – it’s The Law!!

Our WHMIS Training is an on-line 7 module program, allowing participants to complete the sections at their convenience. Employees will have 30 days to complete the training, and at the end they are required to take a test. Upon successful completion of tests, staff will receive a wallet-sized certificate.

°

°

°

°

°

°

°

-

managemenT Programs

Leadership Skills

This program focuses on an understanding of management/leadership skills and provides managers with an opportunity to develop a personal leadership style. Explore strategies for motivating others, delegation, problem solving, and managing/initiating change.

Team Building

Effective communication and teamwork is essential for successful management. This program provides a review of organizational behavior and motivation theory. In addition, participants will look at how teams work and how to measure and improve team performance.

Financial Management for Non-Financial Managers

The Financial Management for Non - Financial Managers’ program is designed to give participants the necessary knowledge and skills to understand and implement basic fi nancial management principles. These include the understanding of fi nancial statements and ratios, preparing of an operating budget and fi nancial analysis to help with decision-making.

Canadian Professional Sales Association Certifi cation

In today’s highly competitive business/selling environment, buyers want to have confi dence in and partner with their suppliers/sales representatives who provide value and take responsibility for mutual successes. CPSA training and certifi cation provides participants with the latest sales strategies and best practices. Successful completion of this program will equip individuals with the ability and knowledge to maintainand develop revenue.

6

7

Effective Time Management Skills

Effective time management is the essence of working smarter, not harder. Develop the essential skills of defi ning goals, assigning priorities, scheduling, planning and delegating. Avoid common time-consuming traps by eliminating procrastination, dealing effectively with interruptions and knowing when and how to say no.

Stress Management

Learn to identify the stressors in your life (they may not all be what you think!), change the ones you can and deal more effectively with the ones you can’t. This course includes take-home exercises for managing stress in day-to-day situations. Provide your employees with the techniques needed to cope with daily stress and to help improve individual productivity.

Building a Resilient Workforce

The need for resiliency skills is becoming increasingly clear. Research tells us that it is insuffi cient to simply hire the right person. Individuals require resiliency skills in order to perform at maximum effectiveness in an era of continuous change. Resilient individuals have greater ability to: problem solve, communicate, and show leadership.

Managing and Understanding Virtual Teams

How do you manage a team that is spread across the globe? Managing and understanding the cultural factors that infl uence how you work is key. Communicating is essential. Knowing how each segment of a group thinks is vital. We will show you in practical terms how to make your virtual team work & function as a unifi ed group. Learn the tools and steps you need to make sure your team works together. It will give you the foundation you require so you can get top-notch results from a group drawn from a diverse set of languages and locales.

engineering anD iT Programs

Electro-Mechanical Engineering (Automation and Robotics) Program

Based on our well-recognized fast-track program, your staff is taught the basic electromechanical (Automation and Robotics) technology used in building and operating automated industrial systems: Programmable Logic Controllers (PLCs), robotics, electrical/ electronics, hydraulics, pneumatics, and mechanical skills such as Autocad & machine shop. Participants will be provided with a thorough understanding of theory, along with practical, hands-on laboratory experience.

Software Quality Assurance and Testing ( SQAT)

As software becomes more complex, it is necessary to establish formal processes and methodologies. This will ensure that the end-product has been exposed to intensive and rigorous industry-wide testing techniques and procedures. The SQAT education and training program will provide participants with knowledge and skills necessary to evaluate software for correctness and reliability.

8

9

MICROSOFT APPLICATIONS

EXCEL

This program covers the introductory and intermediate features and capabilities of the Excel spreadsheet. The topics covered the proper use of formulas and functions, preparing graphs, creating what-if and look-up tables, as well as writing simple macros.

Word – Advanced

This program covers the intermediate to advanced features of Microsoft Word. It provides the Microsoft Offi ce User Specialist (MOUS) skills required for certifi cation on the Expert Level of MS Word.

INTRODUCTION TO PRESENTATIONS USING POWERPOINT

Microsoft PowerPoint is a software package that allows you to prepare on-screen slide show presentations, overhead transparencies or 35mm slides using a combination of graphics, spreadsheet data and text data. Learn to lay out and manipulate the presentation’s content in an outline, design slide background and foreground elements, work with drawing tools, create organizational charts, manage text and apply pictures and clip art.

Language Programs

English Upgrading For ESL Learners

Speaking

The purpose of this program is to improve spoken English fl uency and pronunciation.

Employees will learn to communicate more effectively in everyday situations. Participants develop confi dence when listening and speaking helping them to improve performance at work.

Grammar

This program focuses on learning proper use of English grammar. Explore the rules of basic punctuation, simple verb tenses, and basic punctuation. Employees will apply their learning in simple writing and communication exercises.

Writing and Reading

The focus of this program is placed on the relationship between reading and writing. Employees improve upon their writing skills. Participants will learn techniques for identifying main ideas and searching for supporting details in the reading exercises.

English Preparation For The Workplace

Conversation in the Workplace

This program is designed for those employees who need to refi ne their communication skills in the workplace and other professional situations. Participants are introduced to functional skills needed to communicate effectively in a business environment. In addition, employees start to develop their listening accuracy and build communicative confi dence within a business context.

Conversational Language Training

Conversational Mandarin

Conversational French

For those employees who may use Mandarin and or French in their work. Business situations, protocol and jargon will be introduced. Related vocabulary and style will also be presented. This program is for adults who have little or no previous exposure to Chinese Mandarin and or French. Useful expressions, basic grammatical rules, as well as culture, are introduced.

1)

2)

10

11

HosPiTaLiTY Programs

Role of the Food Service Worker

Allow your employees to understand the role of the food service worker within the long-term care system and the role and relationship of food services to the facility. Examine ethical issues, standards of conduct, legislation, quality improvement and management functions.

Sanitation and Safety

Explore sanitary food handling techniques and food server safety procedures to minimize the risk of food-borne illness. Prepare your employees with accident prevention techniques through proper body mechanics and the creation of a safe work environment.

Nutrition and Health

Employees will examine the basic principles of nutrition, the nutritional requirements throughout the life cycle and the rationale and importance of therapeutic diets. Participants will use the Nutritional Care Manual (ODA/OHA) and receive a copy of Canada’s Food Guide.

Kitchen Equipment and Food Preparation

Educate your staff with the principles and production of quantity food preparation. Your employees will learn safe food handling techniques and the proper procedures for the operation, cleaning and maintenance of selected kitchen equipment.

sPeCiaL CorPoraTe Training serViCes

Corporate Training assessments – Test the levels of your existing employees or potential employees with:

CaaT Testing (Canadian adult achievement Test) Written Tests

Areas of testing include:

Vocabulary

Reading Comprehension

Spelling

Number Operations

Problem Solving

Mechanical Reasoning

Language

Science

w

a)

b)

c)

d)

e)

f)

g)

h)

12

13

microsoft office Computer skills assessment

Test your existing or potential employees’ computer skills in the following applications: Word, Excel, Access, PowerPoint, Windows and the Internet.

French Language assessment Testing

Determine or test the level of French of existing employees, and or potential employees. Fast and accurate results.

Personality assessment

One of the fundamental factors of professional success lies in a clear understanding of oneself, of others and of the impact one’s behaviour may have on others. The insight gained through personality assessments can help managers identify their employee’s abilities, motivations and growth opportunities, enabling the organization to maximize on the potential of one of its’ richest resources – its’ personnel. Understanding individual differences and behavioural styles benefits personal and professional relationships by improving communication skills and helping to reduce workplace conflict.

network specialist assessment Testing

This test is often referred to simply as the “Logic Test”. It is a multiple choice test broken down into three sub tests. The number of questions, time allowed, and the content of each sub-test is as follows:

section 1 �0 Questions 10 minutes

For each question examinees are given a sequence of letters and are expected to select from a choice the next letter that would logically occur in the sequence.

section 2 30 Questions 1� minutes

For each question, examinees are given a sequence of diagrams, and are expected to select from a choice the next diagram that would logically occur in the sequence.

section 3 2� Questions 30 minutes

Examinees are given problems in arithmetical reasoning (word problems) and are expected to solve the problem, and choose the correct answer from a given selection.

w

-

w

-

w

-

w

On- Site After Hours Learning

Programs delivered on-site at your place of business or off-site at a time that works for you

Instruction can be facilitated during the day or begin immediately after usual business hours

Content can be as outlined in our calendar or customized

Flexible program launch date (Not limited to academic semester start/end dates)

After-hours classes begin and fi nish at an earlier time in the evening so employees avoid traveling in rush hour

Centennial College Certifi cation

°

°

°

°

°

°

1�

1�

Co

rpo

rate

Tr

ain

ing

C

orp

ora

te

Trai

nin

g

Co

rpo

rate

Te

amTr

ain

ing

Te

amTr

ain

ing

Corporate Training TeamKaren Tippett (manager) ext. �292

Over the past fi fteen years, I’ve worked with a diverse group of organizations providing an array of corporate training solutions. This coupled with access to some of the most skilled and qualifi ed subject matter experts, I am confi dent we can help you reach your training, assessment and consulting objectives. We look forward to working with you!

Linda Forhan (Program offi cer) ext. 2��7

Over the past several years I’ve gained extensive experience administering corporate programs. I understand that in order to meet and exceed customer expectations, we must respond with a sense of urgency yet always keep an eyeon doing it right - the fi rst time! We go the extra mile to ensure that you and your staff have a positive and value-added experience.

samira amin (sales and marketing Coordinator) ext. 2333

Vision, passion and smart decision making abilities are what I believe to be the essentials for a great leader. When organizations work with our team, they catch sight of our vision, as it includes them. They experience our passion, as we always strive for 100% satisfaction and based on your input and expectations, we will create simple yet smart solutions.

mark Palmer (account manager) ext 2�3�

I have served as an Account Manager for more than 10 years. During that time I have had the pleasure of working with many successful companies and received in depth exposure to a wide range of industry. I’ve also gained valuable experience as Sales & Marketing Manager for a world leader in the Food & Beverage industry. I look forward to utilizing my work experience in assisting with the advancement of your organization.

ashok guha (account manager) ext. 2�3�

As a successful entrepreneur I understand that actionand vision are vital to success. Being involved in fi nancial, insurance & telecom industries for almost 20 yearsI have managed both people and accounts. My diverse experiences have helped me realize that I must understand you before I attempt to formulate a recommendation.I look forward to building a partnership with you and discovering your needs. Only then can we uncover the solution that is best for YOU!

CenTenniaL CoLLege CamPuses

Ashtonbee Centennial HP Science and Technology Centre

Centre for Creative Communications

Progress

The Future of LearningCORPORATE TRAINING 2007 - 2008 centennialcollege.ca/ct

Advocis – The Financial Advisors Association of Canada

Afghan Women’s Organization

AIM Trimark

American Society for Quality

Ash City

A.T.I.

Autoliv

Baycrest Centre

Becker Certifi ed Public Accountant

Brock University

CBC

Canada Revenue Agency

Canada Safety Council

Canadian Cosmetics Careers Association

Canadian Employee Relocation Council (CERC)

Canadian Fluid Power Association

Canadian Institute of Bookkeeping (CIB)

Canadian Institute of Management

Canadian Institute of Traffi c and Transportation (CITT)

Canadian Payroll Association (CPA)

Canadian Pro Drivers Inc.

Canadian Professional Sales Association (CPSA)

Canadian Society of Training & Development

Catholic Cross-Cultural Services

CCH Canadian Limited and Advocis™

Certified Environmental Auditing Association (CEAA)

Certified General Accountants of Ontario (CGA)

Cisco Systems

City of Hamilton

Computer Technology Industry Association (CompTIA)

Coretec

Durham Deaf Services

Durham Retirement Homes

Falconbridge Limited

FGI World

Forum for International Trade Training (FITT)

Freeborn & Associates

Heating, Refrigeration & Airconditioning Institute of Canada (HRAI)

Heritage Education Fund

Home Ownership Alternatives Non-Profi t Corporation

Human Resources Professionals Association of Ontario (HRPAO)

Human Resources Skills Development of Canada (HRSDC)

IBM Academy

INCO

Independent Mortgage Brokers Association (IMBA)

Institute of Law Clerks of Ontario (ILCO)

The Insurance Institute of Canada

International Association of Administrative Professionals (IAAP)

Microsoft Certifi ed Professionals

Microsoft Learning Alliance

Miziwe Biik (First Nations)

Ontario Association of Certifi ed Engineering Technology and Technologists (OACETT)

Ontario Hospital Association

Ontario Institute of Purchasing Management Association of Canada

Ontario Management Development Program (OMDP)

Ontario Retirement Communities Association (ORCA)

OPSEU

Oracle Certified Professionals

PARSONS/Protect Air Co.

Pearson VUE Authorized Testing Centre

Polycultural Immigrant and Community Services

Project Management Institue Southern Ontario Chapter

Providence Healthcare

Purchasing Management Association of Canada (PMAC)

Registered Insurance Brokers of Ontario (RIBO)

Ryerson University

Scarborough Hospital, General Division

State Farm Insurance

Tayco

Technical Standards and Safety Authority

TESL Ontario

Toronto District School Board

Toronto Public Health

Toronto Transit Commission (TTC)

Toyota Canada Incorporated

Trader Media

TRW Automotive

University of Toronto

Variety Village

York Region District School Board

Partners