Corporate Brief

Company Overview - History

Established in 2005100% Philippine owned.Supports both inbound and outbound campaignsProvides necessary support, resources and solutions customized for our clientsCapable of operating 300 seats 24 hours a day, 7 days a weekStrategically located in the Makati Business District

Our Vision

Client satisfaction is the true value of our company, and the growth of each of our employees creates the value that shapes our future.

Our Mission

A relentless pursuit to deliver key results for all of our stakeholders by: Providing innovative and effective business process

solutions to all our clients Partnering with the best talents in the industry who

are committed to personal and professional development

Creating a fun working environment that enhances interest and performance

Delivering maximum return on investment through secured business opportunities and stable growth

Promoting corporate citizenship through meaningful social responsibility efforts

Building key relationships with industry players through sound and ethical business practices

Our Core Values

We are guided by the following values called CARE.

Communication Accountability of Responsibilities Reliable and Results-oriented Excellence and Opportunity in the

Workplace

Our Recruitment Process

We Provide a well-defined recruitment processo Resume screeningo Phone interviewo Examination

Verbal communication Script recording Written tests

o Personal Interview Behavioral traits Operational skill sets

Three million college graduates join the workforce each year, providing a large and varied talent pool.

Our Training Process

Integrated training processo Works directly with our Client to determine

training needso Establishes a training program focused and

customized to our client’s needso Sets KPI’s with Quality and Operations to achieve

necessary performance objectives

Personalized training approacho One-on-one coaching developmento Opportunity development trackingo Leadership and Management training

Our Training Process

Skills testSkills test

Assignment Training Live

FloorMonitoring

FloorMonitoring

Constant coaching based on monitoring results

Career pathSV/MG

Product/Industry specificChannel specific

Outbound

Career pathSV/MG

Product/Industry specificChannel specific

Outbound

TrainingOperational knowledge

Product specific

TrainingOperational knowledge

Product specific

Skills CampRole playingSide by Side

OJT

Skills CampRole playingSide by Side

OJT

Basic trainingCustomer service

Communication skillsTechnical skills

Basic trainingCustomer service

Communication skillsTechnical skills

Logicall QC and TCA PM teams will attend the trainingTrain-the-Trainer Concept

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Logica

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FOUNDATION Training1 Week

PRODUCT SPECIFICS Training1-6 Weeks

ACADEMY BAY / LIVE Training & Certification2 -3 Weeks

Training: A continuous improvement cycle

Training

Identification of Needs

Evaluation

On-going Agent

TrainingPlanning

Agent evaluation by the Quality Assurance Team upon implementation of training.

Identifying agent shortcomings and their root causes.

Designing the training program to address the unique needs of each individual.

Adequate training delivered to agents in accordance with their development stages.

Our Quality Process

Integrated Quality Control Processo Works closely with Client to determine production

and quality goalso Define quality processes managed by quality and

operations personnel (Lean Six Sigma)o Prepares developmental plans to create a

seamless approach from training to operations

Consistent Quality Monitoring Processo Supports call monitoring via quality measurement

programso Ability to record both voice and data for quality

assurance monitoring and agent evaluationo Calibration within QA, QA and Operations

Our FacilityWorld Class Technologyo Avaya 8710 Telephone Systemo HP Blade Server Systemso NICE Recording Systemso Touchstar Predictive Dialero Dell Workstations

Back-up Power Capabilityo Back-up Power Generators with Automatic Transfer

Switching Capabilityo Dual UPS Configuration (Whole Building & Workstations)

Secured Facilitieso Access controlo Secured workspaceo Workplace monitoring via CCTV Cameraso Background checkso Security Awareness training

Our TechnologyReliable Infrastructure

USPSTN

DS3 MUX(OM 1000)DS3-E1

Demux(ADTRAN) PLDT

Node eqpt

Logicall, Philippines One Wilshire Bldg.. LAPLDT, Philippines NovaTel Node (SA)

MUX MUX

E1

E1

Touchstar

AVAYA PBX

DS3 STM-1 DS3 DS3

MUX

MMR

X-connect

DS3

Arcstar node

NovaTel node

Demarcation between Arcstar & NovaTel

DS3

Transcosmos Logicall – Arcstar - NovaTel Network Solutions

CPE

CPE

CPE

PLDT owned

DS3

via GP-CHUSDS3-E1 Demux NovaTel

Voice Gateway

MUX

Internet

Igate (internet/e1/2MB)AYAVA

SIP

Firewall

New E1 Internet connection (other provider)

Fully flexible set-up

Our TechnologyIn addition to redundant voice and data connections, transcosmos logicall utilizes redundant server capacity, enterprise back-up standards, UPS and generator power sources. transcosmos logicall has policies and procedures in place such as the Information Security Policy and a Quality Management system.All calls from the US will be routed to our NOC in One Wishire, LA, and from there, calls will be directly connected to our DS3 facility and Avaya system in Makati City, Philippines. transcosmos logicall has failovers with 2 international carriers, thereby allowing us to get competitive telecom prices. We also have a SIP server ready for connection to any VoIP traffic. transcosmos logicall’s telecommunications infrastructure for 1 out of 2 carriers is shown below:

Our TechnologyInternal Network:

Our Competitive Advantage

Logicall ensures that your business needs become our performance goals, delivering cost savings to you and benefits to your customerUtilizing ISO-9001 & ISO 27001 (Under Certification Program), and Lean Six Sigma to maximize value by achieving Performance Discipline and sustain improvement in Customer SatisfactionOnly the best technology infrastructure, coupled with our process oriented IT talent, is deployed in our centersWe build a relationship with our partners

Why Outsource in the Philippines?

Cultural Affinity with Western CultureOperating Cost Savings of 30-40%94% Literacy RateAvailable Talent - The Philippine call center work force also benefits from the government's focus on training for the outsourcing sector. This year, National Budget Secretary Anaya committed an additional $320 million of funds for the Department of Education to further this cause and pave the way for the establishment of more call center training schools.

Political Stability over the past 10 yearsBusiness environmentFun place to visit and work

Why Outsource with Us?

Experienced Management TeamEfficient Infrastructure and Work EnvironmentFlexibility – Solutions at any size Worthwhile Pricing, delivering Quality ServiceLow Risk – Trial periodsTransparent Business RelationshipExtensive Local Business Network

Thank YouLogicall, Incorporated

1133 Chino Roces Corner Metropolitan AvenueMakati City 1203, Metro Manila

Philippines