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2017 CGI Client Global Insights
© 2017 CGI Group Inc. All rights reserved.
CORPORATE AND TRANSACTION BANKING
Client insights and CGI perspectives on digital transformation
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2017 CGI Client Global Insights
Each year, CGI’s executives and local leaders meet face-to-face with business and IT leaders to hear their perspectives on the trends affecting their organizations and the implications for their business.
We conducted 200 in-person interviews with banking clients
Percentage of interviews covered by CGI’s major regions
United States18%
United Kingdom7%
Nordics12%
France16%
Eastern, Central and Southern Europe24%
Asia Pacific1%
Canada22%
3 lines of business• Retail banking (115) • Capital markets (56) • Corporate and transaction banking (29)
43%business leaders
57%IT leaders
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2017 CGI Client Global Insights
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1 2 3
2 3 4 5
The client insights indicate that executives are focused on driving customer satisfaction and delivering value-added services.
Top 2017 trends in capital markets with 2016 comparison
79%Mounting
regulatory and security standards
90%
66%Impact of industry
standards, real-time payments
and payment regulations
45%
59%Highly
competitive market
and innovation
40%
55%Evolving value
chains, customer expectations
and ecosystems
New*
55%Technology
advances and the adoption of new technology
75%
52%Driving down
costs to adapt to new banking
economies
48%Implementing
real-time, low-cost and resilient
operating platforms
10%Rapidly innovating
in products and services, including
digital servicing
Looking ahead, executives cite the following as their top emerging trends.
* The 2016 4th top trend was increasing customer demands (30%). This trend and an emerging trend from 2016 — the blurring of industry boundaries (10%) — merged to create this year’s 4th top trend.
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2017 CGI Client Global Insights
Now Within 3 years
Payments modernization and technologies 76% 69%
Digital insight and predictive analytics 62% 66%
Agile IT development factories 55% 59%
Business model innovation through technologies and partnerships 52% 62%
Securing the bank and its customers 52% 59%
Roadmap to standardized platforms 45% 59%
Top investment areas highlight focus areas for client innovation.
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2017 CGI Client Global Insights
Corporate and transaction banking business and IT leaders interviewed align on the priority to accelerate business model transformation in a highly competitive market.
Rank Top business priorities Top IT priorities
1 Drive a customer-centric model 74% Simplify technology landscape and adopt new delivery models (SaaS, cloud) and sourcing 96%
2 Pursue rapid innovation in corporate servicing 70% Drive agile, DevOps and cloud at scale 75%
3 Optimize operations to reduce costs 63% Protect through cybersecurity 71%
4 Harness data insights to protect the bank 63% Digitize and automate processes 64%
5 Protect the business from changing threats 59% Improve corporate portals, user experience, onboarding and connectivity 57%
As digital technologies shape customer and citizen expectations, client executives are positioning their organizations ahead of these changes. Learn more about their insights and our perspectives.
Contact us to schedule a discussion.cgi.com/globalinsights | [email protected]
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