What Have We Been Doing?

Starring:

James Dargan, Jacob Wheeler, Mark Abdoo, Alan Minton, David Summitt

1 Episode 1: The iQCX Platform

Episode 2: ResMarker & PCM

Episode 3: The “Exciting” & Technical Stuff

Episode 4: The iBank Platform

2

3

4

What to Expect

What did we do?• Table enhancements

o Extended data columns from 10 to 20o Ability to download only current page

• Schedules enhancementso Ability to download ResRuleso Future Actions (Schedule Events)

• Added Reporting capabilitieso 6 new ticketing reportso Transaction Count by Process Break by Schedule & Queueo PNR Summary – by Date, by Agento Processing and QC errors

What did we do?• Mobil accessibility• 3rd Party Integration• Information Links

What good things did you get?• Ability to fit all information onto a hand held for easy view.• A complete, multi-source trip management solution, with virtually

no implementation effort• One touch access to critical information via link i.e. weather,

airport maps etc.

What did we do?• Enhanced security• Enhanced split and exchange capabilities• Enabled split ticketing for ARC and non ARC ticketing in Wspan &

Apollo• Added ability to ticket off of PQ in Sabre• Added ability to change TAW to reflect invoiced for car and hotel

only bookings• Enabled the ability to charge service fee to different card and

store information in T remarks• And many more!

Travets™

Travets™

Travets™

Travets™

Travets™

Travets™

36 deployments1

2

3

4 11,559,034 itineraries Delivered

142,324,096 PNRs Processed

749 enhancements

5 3,597,958 tickets issues

5 Facts

Version 2.0• Added Amadeus Selling Platform • Ability to open external text or HTML documents, or link to other URLs

from a rule.• Ability to open desktop email with pre-populated To:, CC:, Subject: and

Body:

Version 2.1• Added Multi-GDS launch capabilities• Added the capability of Multiple Roles on the desktop and ability to

change roles.• Added Variables for storing data

Version 2.2• Introduced a Default Role so new users could install and Run with little

configuration.• Support for Sabre Red Workspace.

Click 2 Comply

What did we do?• Added ability to approve/decline directly from

email• Incorporated secure, one use links, with email

confirmations• Created customizable confirmation

screens/emails

What Good things did you get?• Streamline the authorization process into clients

existing email workflow• No longer required to login to the iBank to

action authorizations• Mobile travel authorization application

Security• Encryption in user tables• Remove inactive user accounts every 90 days.• Access Control:

– no group, shared, or generic passwords.– user passwords changed at least every X days.– minimum password length of at least X characters.– enforce passwords containing both numeric and alphabetic characters.– do not allow an individual to submit a new password that is the same as any of the last X

passwords used.– limit repeated access attempts

• Idle session of more than 15 minutes requires reactivation• Authenticate all access to any database containing cardholder information. • Use QualysGuard Suite Technology to self-certify PCI Compliant• Contract with third party organization to perform an independent Vulnerability Threat

Assessment

Internationalization

• Currency conversion in iBank Travets• The addition of rail capabilities and cross data loading

to iBank• iQCX Mail - numerous enhancements to support

miscellaneous segment• Data Capture extensions especially Galileo and

Amadeus – iQCX• Added foreign language capabilities

• iBank/PCM - added German, French Canadian, Spanish• iQCX Mail – built templates for foreign language itinerary

creation – French, Dutch, Chinese, etc.

Stability & Performance

• New backup technology• Virtual Machine clustering• Addition of Border Gateway Protocol • New backend storage array• Upgraded to ColdFusion 9• Comprehensive power system upgrade

66 deployments1

2

3

4 9,551,540 Reports Run

591,571034 PNRs loaded

468 enhancements

5 66% decrease in report run time

5 Facts

Rail Reporting

What did we do?• Normalized a Master Rail Database of Operators (136), Stations

(71k), and Identifiers (122k)• Enhanced our DataCleanser to map rail data to our Master Table• Enhanced iBank Rail Reporting

What Good things did you get?• Accurate Rail Reporting• New Rail Reports • Total control over mapping through the DataCleanser

Carbon Reporting

What did we do?• Added two new calculators:

• CarbonNeutral• Offsetters

What Good things did you get?• Additional global options for calculating carbon offsets:

• CarbonNeutra• Offsetters

• User Defined Reporting• Industry Mileage Table

Travets™

Special Thanks to