cori nastro s. ijames service consultant certified technician · inspect dash and interior lights...

Cori Nastro

Y O U R V E H I C L E

Date

8/1/2012

License #VIN #

WDBUF70J93A260671

Odometer

88,369

Engine Type

5.0L V8 SOHC (MFI)

Model

E500Mercedes-Benz

MakeYear

2003

O U R V A L U E D C U S T O M E R

Service Consultant

S. Ijames

Certified Technician

Thank you for choosing our service department to handle your vehicle's service needs. In order to provide the quality service you deserve, we have invested in the latest diagnostic equipment and information systems. These help us fully understand your vehicle's service and maintenance requirements so that we can service your vehicle in the most comprehensive and economical way possible.

We are pleased to present to you a "Know Your Vehicle" report today. It's important to us that you leave our dealership with peace of mind, so we take the extra time necessary to analyze your vehicle's health to make sure it is operating at it's optimum levels. This bumper-to-bumper inspection report will help you better understand your vehicle's performance and health. Staying on top of your vehicle's health is vitally important to ensuring your safety on the road.

Thank you for this opportunity to assist you. We appreciate your business. Please feel free to contact your service advisor if you have any questions or concerns. We will do everything we can to put your mind at ease and keep you and your family safe on the road.

Vehicle Care Commitment

It's about "Peace of Mind..."

How we give you "Peace of Mind..."To help you understand what your vehicle needs to stay in top operating condition, we:

· Perform a world class visual inspection on your vehicle every visit

· Review your vehicle's maintenance schedules and search our extensive database to uncover anything we believe youshould know about your vehicle based on its odometer reading and time on the road

· Make recommendations and complete a Treatment Plan for your vehicle

· Offer a complete easy to read and understand report that enables you to make an educated decision for your vehicle's service needs. Items on the report will be classified as follows:Pass - Items are new or "like new" and do not require service at this timeCaution - Items that are dirty or showing signs of wear and would benefit from being serviced soonFail - Items that have either worn below minimum specifications or are no longer doing what it was designed to do and need to be repaired immediately

DISCLAIMER; Addressing any identified issues listed by the report, should improve the safety and performance of your vehicle. However, please remember that the inspection is limited to a visual inspection of the items listed on the report without disassembling or test driving your vehicle. Therefore, it is not possible for the technician to see or identify all potential defects, especially those that are internal to the engine, transmission, driveline, electrical system or other components. The cleanliness of the vehicle both inside and out at the time of the actual inspection may reduce the accuracy of the inspection. Your vehicle may have conditions that are not evident at the time of the inspection or otherwise not presented or noticed during the inspection process. Therefore, the inspection and condition report does not provide any guarantee or warranty that the vehicle will not break down in the future, or have conditions that were undetected during the inspection or were omitted from the report.

Crest Infiniti

2701 N. Central Expressway Plano, TX ● (972) 673-1010 ● www.crestcars.com234133

Additional Information

Recommended Services

Specifications & Capacities

Package Results

Original Customer Requests

Table of Contents...

Original Customer RequestsThe following is what you requested we perform or investigate regarding your vehicle:

01. 108 POINT INSPECTION-UC

Crest Infiniti World Class InspectionPackage ResultsFailed Task Observation Recommendation

Check power steering fluid level andcondition and check for leaks

Found power steering fluid seep Perform dye test to pinpointsteering fluid leak

Measure left rear tire tread depth 3/32" or less

Inspect overall tire wear and condition All tires require inspection nextservice

Mount and balance 1 new tire(left rear)

Measure rear brake lining thickness 3 mm or less (disc brakes) Replace rear brake pads andresurface rear brake rotors

Cautioned Task Observation Recommendation

Inspect instrument panel warning lamps Found brake system warninglight illuminated

Diagnose brake system warninglight

Inspect suspension components Found rear shock absorber(s)leaking

Replace rear shock absorbers

Inspect engine mounts Found engine mountruptured/leaking

• Replace left engine mount• Replace right engine mount

Passed Task Observation Recommendation

Crest Infiniti


Passed Task Observation Recommendation

Fill windshield washer fluid Found washer fluid level low:Filled to proper level

Perform battery performance test Battery passes performance test

Measure left front tire tread depth 8/32" or greater: Inspect tire nextservice

Measure right front tire tread depth 8/32" or greater: Inspect tire nextservice

Measure right rear tire tread depth 8/32" or greater: Inspect tire nextservice

Measure front brake lining thickness 8 mm or greater: Inspect brakesnext service (disc brakes)

Passed TasksInspect hazard light(s) operation Inspect brake light(s) operation Inspect back-up light(s) operation

Inspect taillight, turn signal, side marker,and license plate lights

Inspect taillight, turn signal, and sidemarker assemblies for cracks anddamage

Inspect headlight low and bright beamoperation

Inspect windshield wiper/washeroperation

Inspect horn operation Inspect heat and air conditioningoperation

Inspect dash and interior lights operation Inspect all vehicle wiper blades Check engine light status

State Inspection Check fog lamp(s) operation Check engine oil level and condition andcheck for leaks

Check engine coolant level andcondition and check for leaks

Check brake fluid level and conditionand check for leaks

Check automatic transmission fluid leveland condition and check for leaks

Fill windshield washer fluid Perform battery performance test Inspect air cleaner element

Inspect battery terminals and cables Inspect ignition wires and spark plugs Inspect cabin/HEPA micro filter

Inspect serpentine belt (drive belts) Inspect all hoses and clamps Measure left front tire tread depth

Measure right front tire tread depth Measure right rear tire tread depth Check and adjust front tire pressure

Check and adjust rear tire pressure Measure front brake lining thickness Inspect exhaust system for leaks,damage, and loose parts

Inspect wheel bearings for noise andplay

Inspect axles, driveshaft(s) U-joints andCV joints/boots

Inspect transmission mount(s)

Inspect transfer case fluid level andcondition

Inspect rear differential fluid level andcondition and check for leaks

Inspect manual transmission fluid leveland condition

Inspect fuel tank, lines, and connections Inspect overall brake wear and condition Inspect front differential fluid level andcondition

Inspect steering and sway barcomponents

Additional Observations Recommendation

IDLES LOW AND ENGINE SHAKES DIAG LOW IDLE

Crest Infiniti


We searched our database for specification and capacity information and found the following:

Specifications & Capacities

Description Specification

Spark plugs Electrode gap = .039 inches

Fuel Tank 21.1 US Gallons

TransmissionSpecial Lubricant Fluid OE Part No/Spec: MB 236.10, MB236.12 or MB 236.14. (722.6)

Our technicians recommend the following services for your vehicle.

Recommended Services

Original Customer Requests Status Cost Declined Approved

01. 108 POINT INSPECTION-UC $149.95 X

Inspection & Additional Recommendations Insp Status Cost Declined Approved

Mount and balance 1 new tire (left rear) (All tiresrequire inspection next service) x Fail $221.00 See AI-62

Replace rear brake pads and resurface rear brake rotors(3 mm or less (disc brakes)) x Fail $299.99 See AI-143

Perform dye test to pinpoint steering fluid leak (Foundpower steering fluid seep) x Fail $150.00 See AI-231

Diagnose brake system warning light (Found brakesystem warning light illuminated) x Caution $154.99

Replace left engine mount (Found engine mountruptured/leaking) x Caution $614.30 See AI-161

Replace right engine mount (Found engine mountruptured/leaking) x Caution $726.00 See AI-161

Replace rear shock absorbers (Found rear shockabsorber(s) leaking) x Caution $880.39 See AI-245

DIAG LOW IDLE

Totals, Taxes and Fees Cost Declined Approved

Estimate Subtotal $3,196.62 $0.00 $149.95

Environmental/Shop Fees $69.99 $13.50

Tax $263.72 $12.37

Estimate Total $3,530.33 $175.82

see the "Additional Information" sectionFor "See AI-" items

Crest Infiniti


** The following section may contain instructions for servicing various components of your vehicle. These arean overview of the process that will be performed by a skilled technician in our shop. They are not intended tobe a guide for a “do-it-yourself” operation.

Below is information we feel would help you better understand some of the reasons for taking preventivemaintenance steps -- steps that help to ensure the reliability and safety of your vehicle for you and your family.

Additional Information

Your vehicle's tires are the only connection between your vehicle and the road. Safevehicle operation depends on your tires being in good condition. If your tires areneglected, the tread can wear completely away, leaving the tire bald and often exposingthe steel cords. Not only is this condition dangerous, it is also unlawful in many states.Tires with an abnormal tread wear pattern can cause the vehicle to shimmy and vibrate,and can adversely affect the manner in which your vehicle performs. A tire with anabnormal tread wear pattern will no longer contact the road the way that it was designedto, and this condition can be dangerous, especially during adverse road conditions.

Significance:Signs of irregular tire

wear

New tire

AI-62

Raise the vehicle using an automotive lift. Remove the rim and tire assembly from thevehicle. Remove the tire from the rim. Install a new valve stem assembly. Install a newtire on the rim. Inflate the tire to recommended pressure. Balance the tire and rimassembly on a computer-aided dynamic tire balancing machine. Reinstall the tire and rimassembly onto the vehicle. Torque the wheel retaining nuts to the vehicle manufacturer’sspecifications.

Operation Description:

Tire replacement

Advantage:

Replacing worn tires is part of vehicle maintenance that is necessary to ensure that yourdriving experience is as safe as possible. Besides the obvious safety benefits, tires thatare in good condition and properly inflated to the correct air pressure can increase theoverall fuel economy and help provide a comfortable ride.

Crest Infiniti


This repair is all about safety. Your vehicle’s brake system is only as good as your brakepads and/or brake shoes. The safety of you and your family depends on your brakesystem working properly and stopping your vehicle - every time. Aside from the obvioussafety issues, neglecting the maintenance of your brake pads and shoes can cause thefriction material on your brake pads and shoes to completely wear out. This can causethe steel backing on your brake pads or shoes to contact the rotors or drums and willdestroy the rotors or drums, leaving you with an expensive repair bill.

Significance:

Damaged brake rotorfrom metal-to-metal

contact

New brake pads

AI-143

Remove the wheels. For disc brakes, remove the brake caliper and then remove the brakepads. Inspect the rotors for signs of damage or excessive wear. Replace or resurface therotor as necessary. Inspect the brake caliper and brake hoses for damage and leaks.Replace the brake pads. For drum brakes, remove the brake drum. Remove the brakeshoes. Inspect the brake hardware, wheel cylinders and hoses for damage. Inspect thebrake drum for damage, or excessive wear. Replace or resurface the drum as necessary.Clean the brake drum and backing plate. Replace the brake shoes. Reinstall the brakedrum. Adjust the brakes as necessary. Reinstall the wheels and torque the lug nuts to thevehicle manufacturer’s specifications.


Brake pad/shoe replacement

Advantage:

There are no shortcuts when it comes to your vehicle’s brakes. Having a professionalautomotive technician check and service brakes on a regular basis is essential to yoursafety behind the wheel. Maintaining your brake system by replacing your brake padsand shoes before they are completely worn out will help keep your brakes workingproperly and save you money by avoiding unexpected damage to your brake componentscaused by metal to metal contact.

Engine and transmission mounts secure the engine and powertrain to the vehicle frame.These mounts limit engine movement, resulting in reduced noise and vibration. Engineand transmission mounts also align the powertrain for optimal performance undervarious engine load and torque transfer conditions.

Significance:

Worn engine mount

New engine mount

AI-161

Remove the weight of the engine and transmission from the mounts. Remove the wornengine mounts. Install the new mounts according to the manufacturer’s serviceinformation.


Engine or transmission mount replacement

Advantage:

Late model vehicles offer very little engine clearance under the hood. A broken mountcan allow the engine to move and cause damage to the engine and body of the vehicle.Engine and transmission mounts are tough components, but constant vibration andchanges in temperature can weaken engine mounts over time. Serious engine orpowertrain damage can be prevented by replacing a worn or damaged engine mount.

Crest Infiniti


By finding the fluid leak through a dye test, there is no better way of assuring the exactlocation of the leak will be identified and repaired. After identifying the leak, in mostcases the repair will prevent other components from failure due to fluid exposure or lackof lubrication.

Significance: Fluid leaks are not easyto pinpoint

A dye test can determinethe exact point of the

leak

AI-231

Spotting the exact point of an oil leak is difficult at best and nearly impossible at worst.The method of choice among professionals is a florescent dye and an ultraviolet (UV)light. This dye will work with all types of fluids, such as oil, transmission fluid, fuel,coolant, and A/C refrigerant, and makes spotting a leak much easier. When seen underthe UV light, the dye glows a bright greenish-yellow.


Dye test

Advantage:

The most notable result in dye testing and repair of the leak is the visual effects anddamage caused by the leaks in driveways and garages. Additionally, a clean, grease-freeengine or transmission will run cooler and more efficiently.

When a shock absorber wears out, your vehicle will bounce too much when going overbumps. It will also sway excessively when you go into a turn. Worn out shocks can leadto serious handling problems with your vehicle, and this presents a safety issue.Additionally, your vehicle may handle in an unpredictable manner. Worn out shocks willalso cause your tires to wear unevenly, greatly reducing the life of your tires. You shouldreplace your shock absorbers before they get to this point.

Significance:Uneven tire wear due toworn shock absorbers

New shock absorber

AI-245

Note: Shock absorbers should always be replaced in pairs. Carefully lift the vehicleusing an approved automotive lift. Remove the wheel that corresponds with the shockthat is going to be replaced. Follow the vehicle manufacturer’s service information andremove the shock absorber from the vehicle. Inspect the shock mounting points on thevehicle for wear or damage and make repairs as necessary. Install the new shockabsorber. Reinstall the wheel and torque the lug nuts to the correct torque specification.


Shock absorber replacement

Advantage:

Replacing your worn out shock absorbers can greatly improve how your vehicle handles,making your vehicle more predictable and safer to drive. It will also prevent thepremature tire wear that is associated with worn out shock absorbers.

Crest Infiniti


cori nastro s. ijames service consultant certified technician · inspect dash and interior lights...

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