@copyright bombardier 2017 · • this is copyrighted material and may only be used by bombardier...

Customer Reference Guide

June 2017

Part Price, Availability and Ordering

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Bombardier Business AircraftCustomer Services

businessaircraft.bombardier.com

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Introduction

• Welcome to Bombardier’s updated tool offering:– Searching for price and availability,– Ordering parts,– Checking order status,– Submitting orders to our SAP system in real time,– Viewing order history and– Checking shipping information.

• Today’s tutorial demonstrates how to efficiently navigate this site.– The information in this demonstration is for illustration purposes only. – Data is adjusted in our test environment to create today’s examples.

• This is copyrighted material and may only be used by Bombardier and Authorized Customers of Bombardier.

• You may also be interested in our Frequently Asked Questions page.• For other inquiries please contact the Customer Response Centre.

SEARCH FOR PRICE AND AVAILABILITY OF A SINGLE PART

ADD PART TO SHOPPING CART AND CHECKOUT

SEARCH FOR PRICE AND AVAILABILITY FOR UP TO TWENTY (20) PARTS

UNDERSTAND PART NUMBER MESSAGES

ADD A PART TO A WISH LIST AND MANAGE YOUR WISH LISTS

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VIEW ORDER HISTORY FOR YOUR COMPANY

SEARCH TWO WAYS FOR AIR WAYBILL INFORMATION

SIGN OUT

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Search by Part Number or Description

Heather WillA

B

C

D

A. Click the logo to return to this home page.

B. Enter a Part Number or Description. There is no need to use a wildcard.

C. Use the arrows to view the next image.

D. Navigate to helpful information throughout your session.

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Expanded Search or An Exact Match

• Hit “Enter” on your keyboard to see expanded search results.

A. The magnifying glass returns all parts in your search term and may take more time.

B. For optimum performance click the part number presented.

• Click on one of the options presented to go directly to the Product Detail Page.

OR

B

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Search Results

A

D

C

B

A. Questions? Your Customer Response Centre is only a phone call away.

B. Sort by Part Number, Description, or choose Relevance to return to the original result filter.

C. To move to the next step, the Product Detail Page, click on the part number hyperlink.

D. To get an active price contact the Customer Response Centre.

Heather WillNorth America (Toll Free): +1.866.JET.1247Direct: +1.514.855.2999

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Product Detail Page – Inventory View

A. The Part Number, Description, Part Condition and Price are displayed on the Product Detail Page.

B. A checkmark appears if the part is in stock. The box where you enter the quantity you would like to order is located here. Quantity is entered according to the unit of measure (EA for each; IN for inches; etc.)

C. At this stage, you can either:• “Add to Current Order” (this will

take you to the next step)• “Add to Wish List”• “Return to Search Results”

D. On the Inventory Tab:• The stock levels from the Chicago,

Belfast and Frankfurt locations are always shown

• The other depots are only shown if they have stock on hand.

A B

C

D

North America (Toll Free): +1.866.JET.1247Direct: +1.514.855.2999

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Product Detail Page – Smart Services View

A B

A. Navigate between the “Inventory” and “Smart Services” tabs.

B. The Smart Services tab shows programs that contain this part number. The Smart Services tab is an indicator of coverage and will be confirmed during checkout as it depends on the aircraft serial number and the Customer’s specific contract with Bombardier.

• You may not be able to purchase a part in a Smart Services program if the inventory is reserved for enrolled customers only.

• If you are interested in procuring a repaired or overhauled unit, please contact the Customer Response Centre for available options.






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Add Part to Shopping Cart

A. From the Product Detail Page, enter the quantity to purchase and “Add to Current Order”.

B. Wait for the pop up indicating the part has been successfully added to your cart. Note: Some parts may not be ordered through the storefront and you will see messages with specific instructions.

C. From the mini cart choose “Go to Current Order” and start the check out process.

A

C

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From the Current Order Page you can: A. Move parts to a wish list, B. Change the quantity, or C. Remove the part from your cart. D. You can either “Continue Shopping” or E. Proceed to “Check out”.

• As you can see here, the responsive design adjusts the page layout to match your screen size or mobile device as it does on all pages of the site.

Current Order Page

A C

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Shipping and Billing Method

1111 – My Customer Code and Name123 My StreetCity, State or Province CountryPostal or Zip Code

Heather Will

AB

C

E

D

A. Select the Contact Person from the pulldown.The Contact Person will receive the traditional order confirmation from Bombardier’s SAP system.If this person is not listed, please contact your Customer Service Representative to update the dropdown menu list.

B. Your Purchase Order Number.

C. Your preferred billing method.

D. You may choose to ship your order to different addresses by choosing the “Multiple Shipments” button.

E. Select your shipping address from the pull down.• If you do not see the address you want, you may create an

address. • The address you create will only be valid for your current

order.• Any changes to your shipping address list must be made by

your Customer Service Representative and will be available in the pulldown within twenty four hours of creation.


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Shipping and Billing MethodHeather Will


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A. Choose your Freight Carrier. • If your Freight Carrier Account is on file, it will automatically

populate. • You may overwrite the Freight Carrier Account. • Select a Freight Forwarder if applicable.

B. You may enter “Special Instructions” which will require review by a Customer Service Representative before releasing to the warehouse.

C. Choose the Priority.

D. Select the Aircraft Serial Number or “For Stock”.

E. Choose your requested shipping date. • This will default to thirty days from today.

• If we have stock on hand, we may ship it to your earlier than what is indicated by this field.

• If we do not have stock on hand, our team will strive to ship to you by this date.

• Use “Apply to All” to extend your choices to all parts in your order

F. Choose “Next”


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Invalid Combinations

Carriers and Shipping Addresses• Certain combinations of addresses and carriers will

not work. If this happens you will get a warning message and the system will automatically change the carrier to “Other (Manual Forwarder Selection)”.

• This provides you the opportunity to select a different carrier or enter special instructions.

Carriers and Priorities• Certain combinations of priorities and carriers will

provide action messages. • If you attempt to ship “AOG Next Flight Out”, using

Federal Express the combination is not valid.

• You can however select Fedex “AOG Overnight” or Sterling “AOG Next Flight Out”.

• Shipping “AOG Next Flight Out” carriers tends to be more expensive and engages the “red tote process” where Bombardier micromanages an order to ensure it meets the next available flight.

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Processing Data

• At this stage the storefront is communicating with Bombardier’s SAP system for• Global stock availability in

your preferred Hub or Depot• Refreshing pricing, and• Running the freight engine

• This may take a minute.

Do not refresh your screen or hit your browser’s “Back” button.

A grey box at the bottom of the screen orthe blue circle in the middle of the screen indicates

the site is processing data.

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Order Summary


Heather Will

A B

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A. Select the Carrier Service level (for example, overnight, two day, seven day).

B. If you are ordering for a Service Bulletin, click the checkbox.

C. If inventory is not in your preferred depot or hub, the parts in question will be listed here. You have a choice to “ship from any location” or “validate before shipping”.

• Ship from any location: Using our automatic search sequence, our system automatically chooses stock that is closest to you. There is no consideration to the stock location of other items on your order.

• Validate before shipping: Choose this option if you would like a Customer Service Representative to review your order and compare to your known shipping preferences before sending the order to our distribution network. If we have any questions about your order we will contact you directly.

D. Accept the terms and conditions and place the order. The terms and conditions can be viewed at any time through the link at the bottom of the page.


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Why don’t I see the options: Ship from any location and Validate before shipping?Order Summary


0

A. Specifically for customers who prefer shipments from Chicago and Frankfurt, there are scenarios where you might expect to see messages “ship from any location” or “validate before shipping” but you will not.

B. If you see stock in alternate locations and Bombardier has an inbound replenishment order, you will not see the “ship from any location” or “validate before shipping” message during checkout.

We know sometimes you are okay to wait for the replenishment stock and sometimes you need the part to ship from anywhere in the world.

Our team reviews this information daily and will contact you with options. If you have questions, please give us a call. We are here to help.A

B

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Order Successfully Submitted

A. On screen you will see a message “Thank you for your order”B. You have the option to print this message

• This message will not be sent to you by email.C. The “Contact Person” selected during checkout receives the regular

“Order Confirmation” message from Bombardier’s SAP. • Reminder: Bombardier’s shipping plant is displayed on the

“Order Confirmation”.• Reminder: Some customers prefer to set up a shared mailbox

so all team members can see all “Order Confirmations”.• “Order Confirmations” are often sent within minutes. However,

if validation is required by a Customer Service Representative it may take longer.



A

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CBusiness AircraftBombardier Aerospace200 Cote Vertu Road WestDorval, Quebec H4S 1Y9 Canada1.866.JET.1247 (Toll Free North America)+1.514.855.2999 (International)






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Search for price and availability of Multiple Part Numbers

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A. Click the hyperlink to Search for Multiple Part Numbers.

Heather Will

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Copy and paste a list of parts to the right hand box

A

B

A. On the right hand side you can cut and paste parts into the text box and Add to Materials List.• Extra spaces between

lines are okay. However, using commas or semicolons will only capture the first part number on your line.

B. Click “Add to Materials List”.


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Add up to twenty parts to the Materials List

A. Your parts are moved to the Materials List.You can add up to twenty parts to the Materials List.

A


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Add one part at a time to the Materials List

A. On the left hand side you can add individual part numbers.Searching by part description or using wild cards will not work on this screen.

B. You must click to select the part number you desire.

B

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View Search Results

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B

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A. Select “search” and the system retrieves your results.B. This may take a minute as we gather price and availability for your list of parts. Please do not hit the back arrow or

refresh your screen.C. You have the option to sort by part number, description, or return to the original display.

If the part has different conditions, they will be grouped together.



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Advance to the Product Detail Page

A

B

A. From the search results, you can drill down to see availability by selecting the Part Number.

B. Use “Return to Search Results” to select the next part from your list.







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Part Number Messages

A. On the Product Detail page you will see new messages that provide additional information about a part.

B. Here are a few examples from our test environment that have been manipulated to show different scenarios.• Messages will not be highlighted in yellow in the storefront. • In this example, Bombardier offers parts with a preferred

condition of supply under a different part number. One of the more common conditions of supply are parts with pilot holes (drilled) or parts without pilot holes (undrilled).

• This is an information message only. It is your choice on which part to order.

• If you have questions about the options available please contact the Customer Response Centre.

Test environment data for training use only.

A

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Replaced / Superseded / Alternate Part(s)


A

BC

A. We have added an indicator for replaced, superseded and alternate parts with an easy link to the product detail. Always refer to the illustrated parts catalogue to ensure you are ordering the correct part for your aircraft serial number.

B. Click View Now! To go to the product detail page.

C. Returns you to the previous Product Detail Page.


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Special Export Requirements


A

A. This part has an export control flag on it and the order will be reviewed by a Customer Service Representative before shipping. Additional fees, export licenses or restrictions may apply.

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Dangerous Goods

C

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B

A. This is a dangerous good and can only be handled by specific freight carriers.

B. Additional warnings about hazardous materials are seen during checkout.

C. The error message you will see if your selected carrier is not authorized to handle hazardous materials.

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Stock on Order and Order in Increments Messages

B

D

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A. In this example, there is no stock on hand.

B. However, the checkbox on the Product Detail Page indicates there is stock on order for this part. For detailed information on inbound inventory contact the Customer Response Centre.

C. Based on the Unit of Measure, you will notice this part is ordered in inches instead of each. The price shown is based on the Unit of Measure.

D. If you try to order 100 inches, you receive an error message telling you to order in increments of 144 inches.

• If you change the quantity to 144 or 288 or 432 etc. you will be able to “Add to Current Order” or “Add to Wish List”.

A

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Special Shipping Container or SuperBox

B

A

A. Occasionally you may see stock on hand but no price. These cases will show “Ask for Quote” instead of a showing a price. Please call or email the Customer Response Centre for a price.

B. Some parts require specialized shipping containers when travelling by air. If this container, a “SuperBox” is required, you will see a message on the Product Detail Page. The SuperBox will be referenced in your SAP Order Confirmation but will not show during the checkout process on this storefront.







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Add to a Wish List

Weekly Order

Hazardous Materials

C Check A/C 1111A

E

D

C

B

A. From the Product Detail Page, choose “Add to Wish List”.

B. You can add a part to an existing wish list.

C. Or create a new wish list by selecting the radio button and entering a name for your new wish list.

D. Choose “Add to Wish List”.

E. The part was successfully added to your wish list. Choose “Continue Shopping” to return to the product detail page.

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Managing Your Wish Lists

A

B C

A. To manage your wish lists, go to My Account. Depending on your screen size, you will see My Account in the top grey bar or under Quick Links.

B. Select Wish Lists.

C. Choose your Wish List

Heather Will



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Managing Your Wish Lists

A

B

A. Using the action button, you can quickly add your entire wish list to your current order, duplicate a list or delete a list.

B. Or you can select the name to open your wish list and make changes

Heather Will

Heather Will

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Editing a Wish List

You may find wish lists helpful to group parts with similar shipping needs (such as dangerous goods) or to group parts that you order for specific maintenance tasks.

A

A

A. Search for and add additional parts to your wish list.B. Choose the action button to edit your wish list before saving or converting to an order.

Saving an item to a wish list does not guarantee price or availability.

Created by Purchaser_02 Business Aircraft Operator Business Aircraft Operator






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Order History

D

C

B

A

A. From My Account, choose Order History.B. Select your own date range for six months of data.C. Clicking Recent Orders automatically populates a one month date range.D. You can search for your specific purchase order number without specifying a date range.

• The search is not case sensitive. For example, I can type in “Demo” and it will return “demo”. • The search will return an exact match, unless you include an asterisk ( * ) wildcard.


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Recent Order History

B

A

A. All orders for your company’s sold to code are visible in Order History, including (but not limited to) Initial Provisioning and Orders submitted by your colleagues.

B. Drill down to the details of the order to view the part number and status.


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Order History Details

A

A. There are five different statuses:

• In Process – Our distribution network is preparing your order for shipment.

• Pending Review – Our CSR Team is resolving an order issue on your behalf.

• Backorder – We are working hard to secure stock for you.

• Shipped – Your part has shipped from our distribution network.

• Invoice – Your shipment has been invoiced.







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There are Two Ways to Search for Air Waybill Information

B

A

A. I have my Customer Purchase Order number Use Order History

B. I have an SAP Order Confirmation Number Use Order Tracking• This lighter view is a quick way to see the

latest order tracking information from your smart phone or tablet.

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View Air Waybill via Order HistoryI have my Customer Purchase Order number

B

C

E

D

A A. Select “Order History Page”.B. Enter your Purchase Order.

• There is no date range restriction when searching for a single Purchase Order.

• This search is not case sensitive.• An asterisk ( * ) may be used as a wildcard.

C. Select “Search”.D. Select “Track”.E. View Air Waybill and Status.

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This lighter view is a quick way to see the latest order tracking information from your smart phone or tablet.

A. Your “Order Number” can be found on the SAP Order Confirmation or on a backorder report.

B. Select “Order Tracking Page”.C. Enter your Bombardier Order Number.D. Select “Search”.E. View Air Waybill and Status.

View Air Waybill via Order TrackingI have my Bombardier Order Number

A

B

C

D

E

Business AircraftBombardier Aerospace200 Cote Vertu Road WestDorval, Quebec H4S 1Y9 Canada1.866.JET.1247 (Toll Free NA)+1.514.855.2999 (International)






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A new way to troubleshoot your account

A Customer Service Representative (CSR) can help you if you encounter problems during checkout.

A. You will see a blue lock over the shopping cart icon when a CSR has taken over your cart. • You can still search for price and

availability but you cannot change your current order.

• The CSR will unlock the cart when they are done assisting you.

B. You can unlock your shopping cart at any time but if you do this while we are troubleshooting a problem, the person helping you will lose access.

• Remember that every User of Parts, Price, Availability, and Ordering needs their own log in and password.

A

B


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Thank you for Using Part Price, Availability, and Ordering!

Here are a few final details before we sign off:• There are tabs at the bottom of the page to view our terms and conditions, frequently asked questions and helpful links. • Remember all orders are subject to local cut off times for the depots to prepare your orders for carrier pick up. • Do not share passwords even within your organization. This system orders under your user identification number.

We invite you to send any feedback or input [email protected]

A

B

A. For help using this tool, please give us a call at the number located at the top of your screen.

B. Protect your account by signing out when you are done using Part Price, Availability, and Ordering.


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@copyright bombardier 2017 · • this is copyrighted material and may only be used by bombardier...

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