copyright © 2014 alcatel-lucent. all rights reserved. alcatel-lucent enterprise education services...

COPYRIGHT © 2014 ALCATEL-LUCENT. ALL RIGHTS RESERVED.

ALCATEL-LUCENT ENTERPRISE EDUCATION SERVICES

October 2014

2


AGENDA

1. Introduction to Education Services

2. Easy access to knowledge and skills

3. Education to leverage business


INTRODUCTION TO

EDUCATIONSERVICES

4


SERVICES TO MAKE THE DIFFERENCE

PROFESSINAL SERVICES

VENDOR ENGAGEMENT

END-TO-END SERVICES• Network Operation • CAPEX to OPEX• Operate & Maintain

GLOBAL CAPABILITIES • Field/Labor & spare

capabilities • Hosting capabilities• NOCs, Service Desk

KNOWLEDGE AND SKILLS FOR SUCCESS

TRAINING AND CERTIFICATION • Business Partners• Customers• Standard & customized

training

VENDOR ASSURANCE

INTEGRATION SERVICES• Mentoring, consulting &

design• Integrate & Deploy -

Operate & Maintain• Full Project management

APPLICATION SERVICES• Customized Applications• Off the shelf Applications

VENDOR PROTECTION

• Fit customer needs• Software & Hardware

Coverage• Multiyear & software

evolution•Global Technical Support

PROFESSIONAL SERVICES

MANAGED SERVICES

SUPPORT SERVICES

EDUCATION SERVICES

PRODUCTS and SOLUTIONS

GLOBAL PROJECT

MANAGEMENT

Partners gain

a competitive

advantage

with Alcatel-

Lucent

Enterprise

products,

solutions

and services

5


EDUCATION SERVICES AT A GLANCE

BENEFIT FROM VARIOUS TRAINING METHODS:Classroom, virtual class, individual learning and virtual labs: • On the Enterprise Portfolio

• Whatever your market segment: Small, Mid or Large

• Whatever your knowledge level and profile

• Using appropriate media and delivery mode

• Standard or customized training

• At our premises or at your site

Pre-Sales

Adminis-trators

End-users

Training on Enterprise

Communication &

Networks Solutions

Sales

Post-Sales

6


ALCATEL-LUCENT ENTERPRISE EDUCATION SERVICESDID YOU KNOW?

• An innovative offer with worldwide coverage

•Use the optimal learning media

• i-Learning−Learn at your own pace using

Internet technology

5

22

300

250

6000

14000

23,400

44,090i-learninghours

Enterprise Education

trainee days

trainedheads in classtrainees

per day

training references

products or solutions

job profiles

active certified heads

Customer satisfaction

85,9%

• An innovative offer with worldwide coverage

•Use the optimal learning media

• i-Learning−Learn at your own pace using

Internet technology

• c-learning−Face-to-face education

in classroom

• v-learning−Learning session in classroom

with a remote trainer

• A full certification process recognized by the market

• Evaluate the competencies

• Three job functions−Post-sales−Pre-sales−Sales

• Two certification levels−Starter−Advanced

• A worldwide delivery network close to customer

•Onsite training with flying instructor and learning platform

• Remote labs available to practice•Worldwide training delivery schedule

• Cover the full Enterprise Solutions portfolio• Cover the full Enterprise Solutions portfolio

• Address all product ranges−IP communications−Applications−Network management−Secured data networks

• Cover the full Enterprise portfolio

• Address all product families−IP communications−Applications−Network management−Secured data networks

• Address all job functions−Sales, pre-sales, post-sales,−Administrators and end users

2013 FIGURES


EASY ACCESS TO KNOWLEDG

E AND SKILLS

8


STATE-OF-THE-ART TRAINING

INNOVATION• Using latest technologies,

multi-media, virtualization and remote access

GREEN TOUCH• Electronic format, reducing

carbon footprint, secured and easy to update

SELF-PACED• Using multimedia support,

multiple devices, videos and training guides

STATE OF THE ART• Benefit from 25 years of

experience in training design and delivery

9


BUILDING THE LEARNER ENVIRONMENT

Enabling students to build their own learning environment based on learner: • Personal context• Work environment• Connection type• Devices

CLASSROOM, ONLINE, BLENDED, AT ANY TIME, QUICK, SHORT……LEVERAGING MORE VIDEOS

10


EASE ACCESS TO KNOWLEDGE WITH VIRTUAL LEARNING

ACCESSIBILITY

Gain consistent high-quality instruction for a geographically distributed workforce

Learn from the convenience of your desktop, laptop, or mobile device

FLEXIBILITY

Business paced sessions so learners keep time for their everyday job activities

Pick-up additional content at your own pace

EFFICIENCY

Interact in real time with peers and expert instructors Get live access to hands-on labs and exercises to build skills

COST SAVINGS

Save time and money by training without traveling while supporting corporate green initiatives

11


TRAINING eBOOK TO ENRICH LEARNER EXPERIENCE

CONSULT THE DEDICATED PAGE FOR DEMOS ON eBOOK LIBRARYht tp : / / en te rp r i se -educa t i on .a l ca te l - l ucen t . com/ l i b ra ry

Multi-Device, Multi-OS (PC, MAC, IOS, Android)

Search engine, Highlight, Bookmark, Add notes

…

All eBooks in a library

2nd license automatically granted for mobile

device: iPhone, iPad, Android (Offline mode

access to eBook)

Printable lab documents and technical

procedures

12


MAKE IT SIMPLEORDER ONLINE USING eBUY

Order your training items directly through eBUY Online certifications for Pre-Sales (AQPS, ACPS) and Post-Sales (ACFE, ACSE

upgrade) e-learning courses (full mode) Training e-books Students kits

Benefit from the advantages of this new ordering model:EASY: Connect to a tool you already know on your dedicated Business Partner website

FAST: Open and accessible 24/7 to accelerate access to educational items

ORDER TRAINING ITEMS THROUGH eBUYhttps://ebuy.businesspartner.alcatel-lucent.com

HOW TO USE eBUY FOR EDUCATION ITEMShttps://ebuy.businesspartner.alcatel-lucent.com

https://ebuy.businesspartner.alcatel-lucent.com/




EDUCATION TO

LEVERAGE BUSINESS

14


EDUCATION TO LEVERAGE BUSINESS

COMPETENCY TRANSFER• A strong network of

experienced instructors, and a training offer for every competency

WORLDWIDE PRESENCE• Delivery capabilities around

the world; regional training centers and local trainers

RECOGNITION• A Certification Program

recognizing skills compliant with Partner Program

EDUCATION IS THE MOST POWERFUL WEAPON WHICH YOU CAN USE TO CHANGE THE WORLD. — NELSON MANDELA

STRATEGIC• Ensuring the durability and

efficiency of your investment in people

15


TRAINING:BENEFITS FOR BUSINESS PARTNERS AND CUSTOMERS

TRAINED PARTNERS HAVE A COMPETITIVE ADVANTAGE AND:

• Stay ahead of customer technology needs, requirements and expectations

• Speed up execution while being more confident and efficient • Win more competitive sales pitches and increase sales• Increase customer satisfaction while increasing market share• Feel more engaged, which reduces employee turnover

TRAINED CUSTOMER USERS AND STAFF MAKE BETTER USE OF SOLUTIONS AND:

• Increase their productivity, positively affecting the bottom line• Improve job satisfaction, resulting in providing better customer service• Attract and retain more customers and deliver higher quality of service • Gain in autonomy, decreasing the need for supervision• Contribute to the company growth and reputation

LEARN TODAY…TO LEADTOMORROW

DID YOU KNOW? TRAINED USERS COST 20% LESS TO SUPPORT THAN UNTRAINED USERS — GARTNER 2006

16


COMPETENCY TRANSFER

• Training track for each profile to acquire skills• Training duration optimized

to speed execution• Training content that

matches your needs• Tailored and customized

courses on demand• Recognition through the

Certification Program

• A Knowledge Center with experts sharing experience• Train The Trainer Program

and trainer certification• Accredited regional training

centers• Standard Training offer

in line with product and solutions offers

THE WORLDWIDE EDUCATION TEAM

TRAINING DESIGNED FOR EVERYONE’S NEEDS

WHYIS IT GOOD FOR YOU?

GOOD FORYOURROI

TRAINING INVESTMENT AT A LOWER COST

GOOD FOR YOURBUSINESS

PARTNER RAMP UPEASIER AND FASTER

GOOD FORYOURFUTURE

BUILD A FOUNDATION FORLONG TERM BUSINESS

18


FREE WEB BASED TRAININGS

CONSULT THE DEDICATED PAGE FOR FREE TRAININGS ON THE BUSINESS PORTAL:ht tp s : / / bus inesspo r ta l . a l ca te l - l ucen t . com/ >> Tra in ing & Cer t i fi ca t i on

Enjoy this self paced online learning method

Benefit from rich content with: embedded videos

attached working documents (conversation guides, technical customer questions, templates, etc..)

19


EASY ACCESS TO KNOWLEDGEWorldwide presence & local access to education

VISIT THE TRAINING LOCATOR ON THE BUSINESS PORTALhttp://enterprise-education.alcatel-lucent.com/TrainingLocator/TrainingLocator.html

20


RECOGNITIONCERTIFICATION PROGRAM

• By providing a wide range of training adapted to all profiles within your organization, Alcatel-Lucent Enterprise Education is committed to helping partners and customers achieve their goals.

• The Certification Program enables business partners to be compliant with Alcatel-Lucent Enterprise Partner Program requirements and specializations.

JOB FUNCTION

CERTIFICATION DESCRIPTIONLOGO

Sales ACSR - Alcatel-Lucent Certified Sales Representative

For sales representatives who sell Alcatel-Lucent products and solutions

Pre-sales AQPS - Alcatel-Lucent Qualified Pre-sales For pre-sales engineers who design and provide quotes on stand-alone projects

ACPS - Alcatel-Lucent Certified Pre-sales For pre-sales engineers who design large/complex networking projects

Post-sales ACFE - Alcatel-Lucent Certified Field Expert For field engineers in charge of advanced configurations, installations and service support

ACSE - Alcatel-Lucent Certified System Expert For expert engineers in charge of complex configurations, installation and remote service support

DID YOU KNOW? ACCORDING TO A STUDY DONE BY ASTD*, THOSE THAT INVESTED MORE IN TRAINING REALIZED A HIGHER GROSS PROFIT PER EMPLOYEE. *American Society for Training & Development

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SPECIALIZATION

ACSR

AQPS

ACPSACFE

ACSE

EDUCATION TO SPEED EXECUTION AND IMPROVE STAFF EFFICIENCY

• Standard offer for products and solutions

• Tracks for Newcomers, Experienced and Other Vendor Experienced

• Optimized course content and duration; multimedia, classroom, Web-based training and remote labs

CERTIFICATION TO RECOGNIZE SKILLS

• Progressive program with graduated levels

• Benefit for specializations required for accreditation of the company

TRAINING AND CERTIFICATION FOR BUSINESS PARTNERS

DID YOU KNOW? TRAINED USERS ACQUIRE SKILLS IN 25% OF THE TIME — INCLUDING TRAINING TIME — OF AN UNTRAINED PERSON — UK GOVERNMENT STUDY, 2008

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EDUCATION OPPORTUNITIES FOR PARTNERS

Training curriculums to capitalize on installed base

Training curricula to start with new products and solutions

NEED WHAT TO TAKEKEY DIFFERENTIATOR

• Acquire, extend or update skills for existing or new Enterprise products and solutions

• Appropriate training course adapted to the product/solution sold and the targeted audience

• Training tracks available for all Enterprise global strategies

• Training courses designed to match profile requirements

• Customizable courses on demand to meet your needs

“IN ALMOST ALL RFPs THERE IS A REQUEST FOR TRAINING…” SAY PARTNERS

facebook.com/ALUEnterprise

twitter.com/ALUEnterprise

youtube.com/user/AlcatelLucentCorp

www.alcatel-lucent.com/enterprise

http://www.facebook.com/ALUEnterprise

http://twitter.com/ALUEnterprise

http://www.youtube.com/user/AlcatelLucentCorp

http://www.alcatel-lucent.com/enterprise

http://twitter.com/ALUEnterprise

http://www.alcatel-lucent.com/enterprise

copyright © 2014 alcatel-lucent. all rights reserved. alcatel-lucent enterprise education services...

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