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TRANSCRIPT
Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Insert Information Protection Policy Classification from Slide 121
Oracle User Productivity Kit Professional
Ensuring Success with Oracle Apps
Beth RenstromGlobal Product Manager, UPK
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Program Agenda
What is UPK Why UPK UPK Demo Customer Examples of Success Resources Q&A
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The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
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Single-source platform to develop, maintain, and
publish documentation, simulations and In-
Application performance support content to enable
seamless usage of all enterprise applications
What is Oracle User Productivity Kit Professional?
4,500 customers 25,000 developers 16 million end users 22 languages
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Case Study: UPK in Siebel Upgrade
HELP DESK SERVICE REQUESTS 90%
TEST SCRIPT EFFORT 70%
DOCUMENTATION EFFORT 60%
USER ADOPTION OF SIEBEL 60%ENABLEMENT\TRAINING TRAVEL COSTS $0
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Oracle User Productivity Kit (UPK) Create
– Quickly record simulations of nearly any application process (Oracle, SAP, Windows apps)– Augment recordings with conceptual information, questions and assessments
Manage– Collaborative development with Multi User check-in/check-out– Permissions, Versioning, Status, Search, Reporting
Deploy– Publish a single recording effort to multiple formats (HTML, PDF, PPT, DOC, XLS) – Deliver test scripts, training, and context sensitive help in end user applications
Reuse– Each asset is stored as the single source of truth– Leverage assets to create many deliverables for many purposes
Translate– Guided recapture streamlines the translation effort– Support for over 20 languages
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Single Source Content Development
Record Once Produce Multiple Outputs
Use Throughout the entire software lifecycle
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Oracle UPK in Software Lifecycle: Value Beyond Training
Workforce Effectiveness/
Knowledge Capitalization
Document system processes and procedures for use in CRPs
Create test scripts to validate in User Testing
Record and document transactional and conceptual information
Publish knowledge transfer materials for multiple learning
methods
Use UPK for employee self-service
Deploy In-Application Support to provide just in time, role-based
information
Publish manuals and instructor guides
Track and measure effectiveness of
information
Manage and update content as business processes change
Use UPK to capture ‘as is’ best practices early in the cycle
IT Documents system changes to build customization library
Deploy critical project team assets and information by role
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Let's take a look ….
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Customer Examples – UPK Adding Value
Lowered training costs by 70% across their PSFT and 3rd party apps deployments
Standardized non-Oracle enterprise application enablement for 60+ apps with UPK
Reduced system test creation time by over 50%, saving over 2 FTE years worth of time.
Reduced creation of project materials timeline by 80%, and standardized EBS globally on over 200 UPK topics
730 + Developer Clients. UPK documentation. PM\Dev Transfer of Information. Sales Consulting. DSS. Oracle Support.
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Key Take-Aways
• Project Tool Success throughout the Software Lifecycle
• Implementation• Upgrades
• Single Source Content Creation
• Create • Manage • Deploy• Reuse• Translate
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Resources – External
Oracle.com– http://www.oracle.com/us/products/applications/user-productivity-ki
t/overview/index.html
Getting Started Content– http://download.oracle.com/ocomdocs/PlayerPackage/
Online Documentation Library– http://www.oracle.com/technetwork/middleware/upk/documentation
/index.html
My Oracle Support– https://support.oracle.com/
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Social Media & Networking
Linked In: www.linkedin.com– Oracle UPK Community
– Oracle UPK and Oracle Tutor Professionals
– Many others
UPK Blog: http://blogs.oracle.com/UPK Facebook:
http://www.facebook.com/pages/Oracle-UPK-Oracle-Tutor/304844581815 Twitter: http://www.twitter.com/OracleUPK
OAUG – Special Interest Group Quest – Special Interest Group
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