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Copyright © 1995-2009 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmark is a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.

Teresa PaskProject Manager, Knowledge Infrastructure EngineeringMay 2009

Certification Program Enablement at SAP using Questionmark Perception

Certification Program Enablement (CPE) at SAP

© SAP 2009 / Certification Program Enablement (CPE) / Questionmark Breakfast Briefing / Slide 3

Certification Program – Background Information

• Why Questionmark?• Key Challenges

Integration with SAP Learning Solution (LSO)

Participant-facing Interface

Summary of SAP Today

© SAP 2009 /

SAP AG in 2008 revenues: €11.567 billion

Around 86,000 companies run SAP software Providing more than 25 industry solutions 49,916 SAP employees (March 31, 2009)12 million users in 120+ countries team with us to…

Integrate their business processes Extend their competitive capabilities Get a better return on investment at a lower total cost of ownershipUnique partner ecosystem

More than 1.5 million community members (SDN and BPX) 15 Industry Value Networks

Certification at SAP

Some statistics: 60,000 test takers per year

1,500 to 2,000 concurrent test takers worldwide at peak times

300 different exams with 3,500 topics, 30,000 items

60 subsidiaries worldwide

9 core languages – potential 20 languages

In a proctored, secure environment at SAP Training Centres, or Education Partners

Using intranet, and windows terminal server (WTS)



SAP Tiered Certification: New Program Framework

Accomplish defined tasks to customize and validate

functionality

Build proposed solutions to design and implement scenarios

Conceptualize complex processes to optimize integrated scenarios

Design strategies and road maps to architect solutions

Lower the total costof ownership

Measurecompetency

Mitigaterisk

Enable growthof partner ecosystem

MASTER

PROFESSIONAL

ASSOCIATE


Vendor Evaluation:30 Evaluated, 5 Short-listed

1. Articulate QuizMaker (Articulate)

2. AuthoLearn (TrainVision Ltd.)

3. Design-a-Course (MindIQ Corporation)

4. Edufolio (Terra Dotta)

5. Eedo ForceTen (Eedo Knowledgeware)

6. Exam Engine (Platte Canyon Multimedia Software Corporation)

7. Experience Builder (Experience Builders LLC)

8. Firefly (Knowledge Planet)

9. Kallidus Authoring System (e2train Limited)

10. Lectora Publisher (Trivantis Corporation)

11. Macromedia Breeze Presentation (Macromedia)

12. PedagogueTesting (Pedagogue Solutions)

13. Performance Analyzer (XStream Software Inc.)

14. Questionmark Perception (Questionmark)

15. Red inQ (Hurix Systems)

16. Seminar Author (Information Transfer)

17. Siebel SimBuilder (Siebel Systems Inc.)

18. SimShop Developer Tool (Strategic Management Group Inc.)

19. STT Trainer (STT: Software Training Technology)

20. Testcraft (Ingenious Group LLC)

21. ToolBook Assistant (SumTotal Systems)

22. ToolBook Instructor (SumTotal Systems)

23. VCB (MaxIT Corporation)

24. ViewletAce (Qarbon.com Inc.)

25. i-qBox

26. Enlight

27. i-Assess

28. Promissor

29. Certs (Pearson)

30. Thomson Prometric


Questionmark Chosen

Extensive detailed evaluation showed 88% functionality out-of-the box

Offers an intuitive workspace and built-in wizards that facilitate the rapid authoring of 21 different types of questions

Content and workflow management

Ideal for multi-author environments – facilitates collaborative authoring

Has a highly secured test delivering tool (Secure browser)

Questionmark had already completed the integration with the SAP’s Learning Solution

Commitment to provide a Translation Management System in version 5


Key Challenges

Extensive detailed requirements Vendor Evaluation, extended legal and contractual phase

Integration into existing SAP infrastructure – SAP Learning Solution Learning management system, used for registration, billing, and results management

Evaluation and definition of changes in Production & Delivery Processes Content Authoring & Internal Billing Reports Test Forms Assembler

Translation Management System Management of translated content – base & target languages Export / import using xliff format

Migration / transformation scripts of legacy system Content Migration Utility & Test Forms Assembler

Phased implementation Infrastructure rollout, and training of proctors in SAP subsidiaries, OnSites and / or

Educational Partners


Intranet & WTS

Overall Goal:

SAP Training Locations

Database

Application

Production System

Assessment, Participant, Scheduling and Results

Database

Application

Content Authoring System

Assessment, Participant,Scheduling and Results

QM Authoring Managers

Certificate Issuance

SchedulingResults

SAP LSO

Event Booking and Scheduling

Certification Issuing

Scheduling (Internal)

Assessments

VUE Registration (External)

Pearson VUE

FIREWALL

Results in Excel file format

Results

Email to Participants confirming successful registration

Internet

Logon details sent to

Participants & Proctors


FIREWALL Data

Migration/Transformation to Pearson VUE

format


SAP Hosted 8-Server Infrastructure


Intranet & WTS

Integration with SAP Learning Solution: Web Services

SAP Training Locations

Database

Application

Production System

Assessment, Participant, Scheduling and Results

Database

Application

Content Authoring System

Assessment, Participant,Scheduling and Results

QM Authoring Managers


SchedulingResults

SAP LSO

Event Booking and Scheduling

Certification Issuing

Scheduling (Internal)

Assessments

VUE Registration (External)

Pearson VUE

FIREWALL

Results in Excel file format

Results

Email to Participants confirming successful registration

Internet

Logon details sent to

Participants & Proctors


FIREWALL Data

Migration/Transformation to Pearson VUE

format


Participant Log On


Participant-Facing Interface

Layout of version 5

participant-facing interfaceNavigator displays questions

answered, or flagged


Assessment Feedback


Thank you!

Teresa Pask

Project Manager, Knowledge Transfer Infrastructure Development

SAP (UK) LtdClockhouse Place, Bedfont RoadFeltham, Middlesex, TW14 8HD

T +44 (0)1932 848326M +44 (0) 07966 975730

[email protected]

http://www.sap.com/�

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