coping with conflict and negotiation
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COPING WITH CONFLICT AND NEGOTIATION
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What is CONFLICT?
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Everybody happy…
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Everybody not happy…
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Transitions in Conflict Thought
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Conflict is viewed negatively
Conflict is a natural occurrence
The Traditional View of Conflict
The Human Relations View of Conflict
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Conflict is absolutely necessary for a group to perform effectively
The Interactionist View of Conflict
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The Conflict Process
has five stages…
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STAGE I:
Potential Opposition or Incompatibility
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Three Categories
• Communication-misunderstandings and noise
• Structure-degree of specialization, leadership
styles, reward systems• Personal Variables
-include personality, emotions, values
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WHAT?!
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LEADERS?!
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WHY HAPPY?!
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STAGE II:
Cognition and Personalization
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• Perceived Conflict
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• Felt Conflict
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Keep in mind two points..
• Stage II is important because its where conflict issues tend to be defined.
• Emotions play a major role in shaping perceptions.
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Stage 3: IntentionsCOMPETING
AVOIDING
COMPROMISING
COLLABORATING
ACCOMODATING
Uncooperative Cooperative
Asse
rtive
Una
sser
tive
Asse
rtive
ness
Cooperativeness
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Stage 4: Behavior
No Conflict
AnnihilatoryConflict
Overt efforts to destroy the other party
Aggressive physical attacks
Threats and ultimatum
Assertive verbal attacks
Overt questioning or challenging of others
Minor disagreements or misunderstanding
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Stage 4: BehaviorConflict-resolution Techniques
Problem SolvingSuper ordinate Goals
Expansion of ResourcesAvoidanceSmoothing
CompromiseAuthoritative Command
Altering the Human VariableAltering the Structural Variables
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Stage 4: Behavior
Conflict-Stimulation Techniques
CommunicationBringing in Outsiders
Restructuring the OrganizationAppointing a Devil’s Advocate
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Stage 5: Outcomes•Functional Outcomes
•Dysfunctional Outcomes