cool uniforms and flying cars
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Cool Uniforms and Flying Cars -- Trends Influencing Future of Document ManagementTRANSCRIPT
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Cool Uniforms and Flying Cars
The Current State and Future of the ECM Industry
John Mancini, AIIM
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“It’s human nature to imagine that the future will be just like the present, but with cooler
uniforms and flying cars.”
Seth Godin
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All data (unless noted) from AIIM 2008 State of Industry Survey
Overall sample = 924
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7 dynamic tensions shaping our industry…
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#1 Awareness High…
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How important is managing electronic information to your organization’s effectiveness?
sample = end users >100 employees = 672Unconnected with AIIM
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On a scale of 1 (terrible) to 10 (excellent) rate your effectiveness at managing electronic information
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To whom do the staff responsible for managing electronic records report in your organization?
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Are you confident your electronic information is accurate, accessible and trustworthy?
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#2 …but Experience Limited
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Have you ever heard of the term “ECM” with regards to information management?
sample = end users >100 employees = 672Unconnected with AIIM
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Return on Investment (ROI) of ECM compared with other significant IT investments
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Top 3 Problems…
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#3 Welcome to the Mainstream
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In case there is any doubt, the following is not an endorsement of
SharePoint…
Neither does is mean that I am against SharePoint either.
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Have you implemented Microsoft Office SharePoint Server (2007)?
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If you plan on deploying MOSS, which of the following areas would it address?
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Do you have a formal plan for MOSS and other ECM investments?
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#4 The Renaissance of Capture
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We believe that paper-based information will continue to grow, not in spite of, but because
of, new “paperless” technologies such as e-mail and the Internet…
(from Iron Mountain 10-K report)
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Are you currently using ANY recognition technologies in your scanning?
sample of 876 end users using scanners in their organization
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#5 The Drive to Control
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1GB of storage costs around 20 cents to buy ...
1GB of storage costs around $3,500 to review
A conversation at this year’s Legal Tech conference
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#6 The Drive to Automate
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Which core processes have you already automated using ECM technologies?
• Legal compliance• SarBox compliance• Invoice processing• Purchase requisitions• Budgeting• Capital appropriation• Help desk• Expense reports• Billing and shipping• e-discovery• Performance reviews• Leave requests
• Travel requests• New hires• Time sheets• Internal policy compliance• New account setup• Lead management• Proposal generation• Order processing• Customer care• New product introduction• Defect reporting
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Which core processes have you already automated using ECM technologies? (top 6)
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How satisfied are you with the following aspects of the capture process (% satisfied)?
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Are you currently using DISTRIBUTED CAPTURE in the following processes?
sample of 459 end users using distributed capture
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#7 The Drive to Collaborate
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We are the community that provides education, research,
and best practices to help organizations control
information and maximize its value.
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Cool Uniforms and Flying Cars
The Current State and Future of the ECM Industry
John Mancini, AIIM