Cookie Monster Gets Evaluated!

Angela La Gamba Toastmasters • April 2014

@AngelaLaGamba

Today’s Agenda

• What is Feedback?• Importance of Feedback• Effective Feedback Techniques• Live Feedback Session with Mr. Cookie Monster

What is Feedback?

• Information on how we are doing in our efforts to reach a goal

• Ensure the listener has tools to remain on track with encouragement & recognition

• Motivate others to improve

Importance of Feedback

• Cheap & powerful management tool, yet underused

• Motivating and energizing• Strong links to employee

satisfaction & productivity

Effective Feedback Techniques• Rule of 3 x 3• Focus on performance, not personality• Don’t use extreme words• It’s not at all about you• Use the word “AND”, not “BUT”

Effective Feedback Techniques• Don’t sound like a why-ny child• Use questions to give you leverage• Be supportive• Leaders are always in training

Effective Feedback Techniques• Remember to build rapport

Live Feedback SessionMeet Mr. Cookie Monster

Cookie Sales Manager

Issue:Has disrupted last few

sales meetings to demand cookies

during management presentations

Facilitator Feedback for Mr. Cookie Monster“I wanted to talk to you about the weekly sales meeting yesterday.

I noticed on a few occasions that you have disrupted myself and other cookie sales managers during meetings. This seems to be a recurring issue.

Is there something going on that you need our support with?”

Mr. Cookie Monster Responds“I just want cookies all the time. Sooo hungry!!

But will try not to disrupt meeting in future.

Sorry about that.”

Facilitator Responds to Mr. Cookie Monster“Mr. Monster, I sometimes get hungry during meetings as well. I usually eat a ‘monster cookie-bar’ before the weekly meetings.

I’m glad we talked. I think we understand each other better. If you want to talk about this more, feel free to come straight to me.”

Mr. Cookie Monster Responds“Okay.

Yum, yum, yum.”

THANK

YOU!