McCurry McCurry AssociatesAssociates

“Turning Angry Customers into Ardent Ambassadors”

With Bill McCurrySpecial Guest: Gary Pageau

Note: Opinions expressed are those of McCurry and not necessarily endorsed by PMA, CES or any intelligent being. Proceedings are tape recorded.

Pitfalls and opportunities of Pitfalls and opportunities of Social MediaSocial Media

McCurry McCurry AssociatesAssociates

21st Century Privacy21st Century Privacy

1. Your “work” life and “personal” life are the one and same

2. You’re not as funny as you think you are

McCurry McCurry AssociatesAssociates

McCurry McCurry AssociatesAssociates

McCurry McCurry AssociatesAssociates

McCurry McCurry AssociatesAssociates

McCurry McCurry AssociatesAssociates

McCurry McCurry AssociatesAssociates

McCurry McCurry AssociatesAssociates

McCurry McCurry AssociatesAssociates

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McCurry McCurry AssociatesAssociates

1. Always respond

2. Never fight

3. Take it offline as fast as possible

4. Follow up