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CONVERSATIONAL TECHNOLOGIESLeveraging Conversational Technologies ToEnhance Member Engagement
This kid is too cool!
Motivation
Speed & Efficiency
Accessibility Opportunity
Conversational Technologies can Increase …
Speech is one of the first skills we acquire in childhood — and one of the last we lose in our sunset years, long after our vision and motor skills begin to fade.
Evolution
History of Speech Recognition Systems
Current State
Voice Leaders
Voice App Categories
How does it work?
Google Stack
How does it work?
How does it work?
How does it work?
Speech Recognition is Not Perfect
Design Tip #1 –Think outside the box. Literally.
Design Tip #1 -Think outside the box. Literally.
Design Tip #2 -In Conversations, There are No Errors.
Design Tip #2 -In Conversations, There are No Errors.
When a so-called “error” occurs in a conversation, it should be treated simply as a new turn in the dialog,
only with different conditions.
Design Tip #3 -Give Users Credit.
Where to Start?
Starter Use Cases
Field & EventSupport
Information Lookup
Benefits Advisory
Learning & Development
Conversation Design Worksheet
Brand Identity Brand Name Attributes Tone of Voice
Tasks Task idea 1 Task idea 2 Task idea 3
User, Needs, & ContextUser Situation Goal
Environment Time Factors Other Assumptions
Brand PersonaName + Description Back Story Role + Style
Personality Might Say Might Say
Thank You!
May the Voice be With You.
DialogFlow SDK