conversational professionalism for academic advisors

CONVERSATIONAL PROFESSIONALISM“YOUR WORDS DRIVE YOUR STUDENTS'

SUCCESS”

©2012 COMMUNICATION EXCELLENCE. ALL RIGHTS RESERVED.

CONVERSATIONAL

PROFESSIONALISM

FOR ACADEMIC ADVISORS

“YOUR WORDS DRIVE YOUR STUDENTS'

SUCCESS”

Presented by:

COSMO WOLLANSTUDENT COMMUNICATIONS EXPERT


SUCCESS”


Your

Academic

Advisors’ JOB

is to

help their

students

to SUCCEED

in school.


SUCCESS”


They rely on only THREE TOOLS to accomplish their task:

KNOWLEDGE of the School RAPPORT with the Student

WORDS

It is in how they USE those tools that success is

achieved.


SUCCESS”


How are students going to feel when they hear this:

"Class kicks off tomorrow, so if you dunno somethin, shoot me a message and I'll get back at-cha soon as I can."

??

??


SUCCESS”


How well will students adhere to the school rules if they hear:

"Don't worry that you were late... everyone does it."

or

"Just tell the teacher your computer crashed. That's what I used to do."

?? ? ????


SUCCESS”


What your students

THINK

is determined by what they

HEAR.


SUCCESS”


What your advisors say = INFORMATION

How they say it =

PERCEPTION


SUCCESS”


What is WRONG with the following:

“Where can I reach you at?”

“Check with the Register's Office …”

“You can find all of that at the Li-berry…”


SUCCESS”


Would it bother you if you discovered that the guy from the FORD Dealership who sold you your car drove a HONDA?

DO we or DON'T we have more confidence in a product if the person selling it to us also uses it themselves?

? ? ? ? ? ? ?


SUCCESS”


The product your Academic Advisors are promoting is

KNOWLEDGE.How can you expect to inspire potential students to

take your school seriously if your Academic Advisors sound as if they failed High School

Freshman English?


SUCCESS”


Frequently Heard – Always WRONG:

• “Let me axe you a question…”

• “Monday is the firs day of class...”

• “…don't be like, all worried and stuff…”


SUCCESS”


This is not about being smart or dumb… or whether your Academic Advisors have a master’s degree, a

bachelor’s degree or no degree.

It is simply about using the BEST TOOLS for the task at hand.

Like a thoroughbred racehorse or a top fuel race car,PROPER GRAMMAR IS A TOOL WHICH WILL MAKE THEM BETTER AT THEIR

JOB.


SUCCESS”


Every time your Academic Advisors answer

questions, provide assistance, offer advice or find

solutions, your students will be making judgments

BASED ON IMPRESSIONS OF WHAT THEY HEAR.

or


SUCCESS”


What do want your students to HEAR when they

interact with your Academic Advisors?

It represents your school, your image and your reputation.

or


SUCCESS”


A wise man* once said: “YOU NEVER GET A SECOND CHANCE TO MAKE A FIRST IMPRESSION.”

Your students look to your Academic Advisors for inspiration.

HOW WILL THAT FIRST IMPRESSION INSPIRE THEM?

*Conflicting sources attribute this quote to Will Rogers, Mark Twain, and Arthur Schopenhauer


SUCCESS”


Conversational Professionalism (for Academic Advisors) is available as a stand-alone 2-hour seminar or can be incorporated as a 2-hour segment of a larger scope training program.

Seminar groups should be no larger than 20-25 participants for optimum interaction.

All university Academic Advisors who regularly interact with enrolled students can benefit from this training. Whether on the phone or in person, your students' experiences at your university are based as much on your people as their progress.

CAN YOU REALLY AFFORD NOT TO PUT YOUR BEST FOOT FORWARD?


SUCCESS”


THANK YOU. WE LOOK FORWARD TO WORKING WITH YOU.

Cosmo WollanStudent Communications Expert

Senior Training ExecutiveCommunication ExcellenceSM

Office: 754.300.9678 Cell: [email protected]

conversational professionalism for academic advisors

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