Checking inConversation 1Situation : At the front desk of the hotel. Mr. and Mrs. Brown are checking in.

Clerk: Good afternoon Sir. Good afternoon Madam. Can I help you?Mr. Brown: Yes. Do you have any room available for tonight please?Clerk: What kind of room would you like Sir?Mr. Brown: Wed like a double room please.Clerk: Would you like a room with air conditioning Sir?Mr. Brown: Yes please.Mrs. Brown: Do you have any room near the pool?Clerk: I beg your pardon Madam?Mrs. Brown: Do you have any room near the pool?Clerk: One moment please Madam. (Checking rooms availability)Yes we have a double room available near the pool.

Checking inConversation 1Situation : At the front desk of the hotel. Mr. and Mrs. Brown are checking in

Clerk: G--- a---------, S--. G--- a---------, M----. C-- I h--- y--?Mr. Brown: Y--. D- y h--- a r--- a-------- f-- t------, p-----?Clerk: W--- k--- o- r--- w---- y l---, S--?Mr. Brown: W-d l--- a d----- r---, p-----.Clerk: W---- y l--- a r--- w--- a c-----------, S--?Mr. Brown: Y--, p-----.Mrs. Brown: D- y h--- a r--- n--- t p---?Clerk: I b y--- p----- M----?Mrs. Brown: D- y h--- a r--- n--- t p---?Clerk: O m----- p-----, M----. (Checking rooms availability)Y w- h--- a d----- r--- a-------- n--- t p---.

Checking inConversation 2

Situation : A customer makes an inquiry about the price for a stay.

Clerk: Good morning Sir. Can I help you?Guest: Good morning. Id like a room for this evening please.Clerk: A single room Sir?Guest: Yes please. Do you have any rooms near the beach?Clerk: One moment please Yes, we have a single room near the beach Sir.Guest: How much is it please?Clerk: A single room is $15 per night.Guest: Does that include breakfast?Clerk: No Sir. Breakfast is $ 6.50 extra.Guest: I beg your pardon?Clerk: Breakfast is $6.50 extra Sir.

Checking inConversation 2

Situation : A customer makes an inquiry about the price for a stay

Clerk: G--- m------ S--. C-- I h--- y--?Guest: G--- m------. I- l--- a r--- f t--- e------, p-----.Clerk: A s----- r---, S--?Guest: Y p-----. D- y h--- a r---- n--- t b----?Clerk: O m----- p----- Y--, w- h--- a s----- r--- n--- t b----, S--.Guest: H m--- i- i- p-----?Clerk: A s----- r--- i- $15 p n----.Guest: D--- t--- i------ b--------?Clerk: N-, S--. B-------- i- $ 6.50 e----.Guest: I b y--- p-----.Clerk: B------- i- $6.50 e---- S--?

Checking in

Conversation 3 Situation: A guest who already made a reservation arrives at the front desk of the hotel.

Receptionist: Good afternoon Sir. May I help you?Guest: Yes. Good afternoon. I have a booking for tonight.R: May I have your name please?G: Yes, the name is Hayden. Tom Hayden.R: I am sorry. Could you spell that please Sir?G: H-A-Y-D-E-N.R: H-A-Y-D-E-N, thank you Mr. Hayden. One moment please. .. Oh yes Mr. Hayden that was a single room for two nights, wasnt it?G: Yes thats right. R: Would you like to register please? (the receptionist gives the Guest a form)G: Can I borrow a pen please?R: Yes. Here you are Sir. ..May I borrow your passport for a moment please?G: Of course. Here you are. (The receptionist checks the passport then returns it).R: Thank you Mr. Hayden. The bellboy will show you to your room.

Checking in

Conversation 3 Situation: A guest who already made a reservation arrives at the front desk of the hotel

Receptionist: G- a-, S-. M- I h- y-?Guest: Y-. G- a- . I h- a b- f- t-.R: M- I h- y- n- p-?G: Y-, t- n- i- H-. T- H-.R: I a- s-. C- y- s- t- p-, S-?G: H-A-Y-D-E-N.R: H-A-Y-D-E-N, T- y- M-. H-. O- m- p-. .. O- y- Mr. H- t- w- a s- r-, f- t- n-, w-t i-?G: Y- t-s r-. R: W- y- l- t- r- p-? (the receptionist gives the Guest a from)G: C- I b- a p- p-?R: Y-. H- y- a-, S-. ..M- I b- y- p- f- a m- p-?G: O- c-. H- y- a-. (The receptionist checks the passport then returns it).R: T- y- Mr. H-. T- b- w- s- y- t- y- r-.

Conversation 4

Situation: Filling in a registration form. The receptionist fills in the form for the guest.

Receptionist: Would you like me to fill in the form for you Sir? Mr. Tanaka: Yes please! Receptionist: Could I borrow your passport please Sir? Mr. Tanaka: Oh yes. Here you are.Receptionist: Thank you ..(He reads the passport and fills in some of the details on the form). Could I have your profession please, Mr. Tanaka ?Mr. Tanaka: Public servant.Receptionist: And could I have your home address please?Mr. Tanaka: 2-2 1 5 Namiyoko Manato-ku, Osaka.Receptionist: And your departure date Sir?Mr. Tanaka: I beg your pardon?Receptionist: When will you leave the hotel, Sir?Mr. Tanaka: Oh In two days .. On the 14th of November.Receptionist: Thank you Mr. Tanaka . Could you sign here please?

Conversation 4

Situation: Filling in a registration form. The receptionist fills in the from for the guest.

Receptionist: W- y- l- m- t- f- i- t- f- f- y- S-? Mr. Tanaka: Y-, p-! Receptionist: C- I b- y- p- p-, S-? Mr. Tanaka: O- y-, H- y- a-.Receptionist: T- y- .(He reads the passport and fills in some of the details on the form). C- I h- y- p- p-, Mr. T- ?Mr. Tanaka: P- s-.Receptionist: A- c- I h- y- h- a- p-?Mr. Tanaka: 2-2 1 5 N- M--k-, O-.Receptionist: A- y- d- d-, S-?Mr. Tanaka: I b- y- p-?Receptionist: W- w- y- l- t- h-, S-?Mr. Tanaka: O- I- t- d- .. O- t- 14th o- N-.Receptionist: T- y- Mr. T- . C- y- s- h- p-?

Conversation 5: Escorting the Guess to their room.

Situation: The guest has completed the registration. The receptionist asks the bellboy to escort the guests.

Receptionist: Please escort Mr. and Mrs. Brown to their room.Bellboy: Are you ready to your room Sir, Madam?Mr. Brown: Yes, I think so . Bellboy: Do you have any luggage?Mr. Brown: Yes, thats it. Over there. The big brown suitcase and the blue one.Bellboy: I beg your pardon? Which suitcase?Mrs. Brown: The brown one and the blue one.Bellboy: Oh, yes.. (he gets the bags) your room is this way, Mr. and Mrs. Brown (They go to the lift) . Its on the second floor, overlooking the pool.

Conversation 5: Escorting the Guess to their room

Situation: The guest has completed the registration. The receptionist asks the bellboy to escort the guests.

Receptionist: P- e- Mr. a- Mrs. B- t- t- r-.Bellboy: A- y- r- t- y- r- S-, M-?Mr. Brown: Y-, I t- s- . Bellboy: D- y- h- a- l-?Mr. Brown: Y-, t-s i-. O- t-. T- b- b- s- a- t- b- o-.Bellboy: I b- y- p-? W- s-?Mrs. Brown: T- b- o- a- t- b- o-.Bellboy: O-, y-.. (he gets the bags) y- r- i- t- w-, Mr. a- Mrs. B- (They go to the lift) . I- o- t- s- f-, o-l- t- p-.

Conversation 5: Explaining the room facilities

Situation: The guests enter their room. The bellboy describes the room to them.

Bellboy: This is your room Mr. And Mrs. Brown . (he opens the door) after you please.Mrs. Brown: Thank you ..( the guests go in first ).(The Bellboy goes in, puts the suitcases on the rack and opens the curtain)Bellboy: Would you like me to explain the facilities for you sir, madam?Mr. Brown: Yes of course. Bellboy: The light switch is here, and control for the air-conditioning is here. This is the telephone, the water, and the radio. And this is the channel selector for the radio. You have a balcony over there with a nice view of the pool. And the bathroom is just here.Mrs. Brown: Good thats fine thanks.Bellboy: If you need anything, just call reception. Will that be all ?Mr. Brown: Yes thanks.Bellboy: I hope you enjoy your stay, Mr. And Mrs. Brown.The Brown: Thank you Im sure we will.

Conversation 5: Explaining the room facilities

Situation: The guests enter their room. The bellboy describes the room to them.

Bellboy: T- i- y- r- Mr. a- Mrs. B- . (he opens the door) a- y- p-.Mrs. Brown: T- y- ..( the guests go in first ).(The Bellboy goes in, puts the suitcases on the rack and opens the curtain)Bellboy: W- y- l- m- t- e- t- f- f- y- s-, m-?Mr. Brown: Y- o- c-. Bellboy: T- l- s- i- h-, a- c- f- t- ac- i- h-..T- i- t- t-, t- w-, a- t- r-. A- t- i- t- c- s- f- t- r- ..y- h- a b- o- t-, w- a n- v- o- t- p-. A- t- b- i- j- h-.Mrs. Brown: G- t-s f- t-.Bellboy: I- y- n- a-, j- c- r-. W- t- b- a- ?Mr. Brown: Y- t-.Bellboy: I h- y- e- y- s-, Mr. a- Mrs. B-.The Brown: T- y- I- s- w- w-.