control m for sap v7.00 - 2011

8/20/2019 Control M for SAP V7.00 - 2011

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Control-M/CM for SAP ®

Version: 7.0.00 with fix pack 1October 23, 2011Tracking number: PARMC.7.0.00.100

BMC Software is releasing version 7.0.00 with fix pack 1 of the Control-M/CM forSAP® product. These release notes provide information about the enhancements andresolved problems in this release. The information in this document supplements and

supersedes information in the Control-M/CM for SAP product manuals.

Up-to-date, essential installation and service information that becomes available afterthis product is released will be placed under solution KA353341 in the KnowledgeBase on the Customer Support website, located at http://www.bmc.com/support.Before installation, BMC recommends that you check the website for any up-to-dateinformation and also to determine whether recent patches are available for thisproduct.

The following topics are discussed:

Enhancements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Corrected problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Control-M/CM for SAP compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Product distribution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Installation on Control-M/EM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Support for Control-M/CM for SAP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Release Notes

*211831**211831*

*211831*

http://www.bmc.com/supporthttp://www.bmc.com/support


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Enhancements

2 Release Notes October 23, 2011

Enhancements

Table 1 describes enhancements provided by this release.

Corrected problemsTable 2 describes the problems that were reported in earlier releases ofControl-M/CM for SAP that have been corrected in this release. The list of correctedproblems is also available under solution KA353342 in the Knowledge Base.

Table 1 Enhancements in this release

Tracking # Description

CAR00044300 The device description (device long name), as set in the SAP Logon client,can now be viewed along with the device short name, type, and the messagewhen loading Output Device in the SAP Job Editing form inControl-M/Desktop. This feature requires the installation of SAP supportpackage SAPKB70014 or later.

CAR00044332 Control-M/CM for SAP now supports SAP XBP3.0 Interception Profiles.SAP Interception Profiles can now be viewed in the Extractor Managementutility and the active profile can be changed.

Notes:■ SAP Interception (INITXBP2) and the SAP account definition must be

configured to XBP 3.0.■ SAP Interception Profiles Criteria can be modified using transaction

"CRIT".

CAR00044333 Job steps for Copy, External, and Original job types can now be viewed inthe SAP Job Editing form in Control-M/Desktop by clicking View JobSteps.

Table 2 Corrected problems in this release (part 1 of 2)


CAR00043637 The SYSOUT of a job displays error messages that are not relevant.

CAR00043790 (UNIX ) The Install_EM_Server_SAP_Plugin.sh installation script fails andthe following message displays:

Perl is not installed in this account, exiting...

CAR00043808 Job status is not retrieved when External, Copy, or Original jobs have a jobcount with the value '00000000'.

CAR00043946 Control-M/CM for SAP fails to start when JCo 3.0.7 is used.

CAR00043952 The Control-M/CM for SAP Account Management utility fails to start withan error message that the Control-M/Server version is too low.


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Control-M/CM for SAP compatibility

Control-M/CM for SAP® Version 7.0.00 with fix pack 1 3

Control-M/CM for SAP compatibility

Some compatibility requirements might have changed since Control-M/CM for SAPversion 7.0.00 was released. For the most current compatibility information, seehttp://webapps.bmc.com/paczos/faces/pac/index.jsp .

The following topics are discussed in this section:

■ “Control-M/CM for SAP compatibility with Control-M components” on page 4

■ “Control-M/CM for SAP compatibility with UNIX and Linux” on page 4

■ “Control-M/CM for SAP compatibility with Windows” on page 5

CAR00043987 The following error message displays in logs even when the Control-M/CMfor SAP account is disabled:

Unable to connect to account.

CAR00044004 Large SYSOUT files cannot be retrieved when using Control-M/CM forSAP.

CAR00044309 Account information is not refreshed immediately after changes are saved inthe Account Management utility.

CAR00044438 A status file of a job might not be deleted from the PROCID directory whenthe job fails to submit.

CAR00044638 The following error message displays for Process Chain, even though the jobended successfully in Control-M and SAP.

Failed to get status for jobname

This error message can be ignored.

Table 2 Corrected problems in this release (part 2 of 2)


http://webapps.bmc.com/paczos/faces/pac/index.jsphttp://webapps.bmc.com/paczos/faces/pac/index.jsp


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Control-M/CM for SAP compatibility with Control-M components


Control-M/CM for SAP compatibility with Control-Mcomponents

Table 3 lists the versions of Control-M/EM, Control-M/Server, and

Control-M/Agent that are compatible with Control-M/CM for SAP.

Control-M/CM for SAP compatibility with UNIX and Linux

Table 3 Control-M/CM for SAP compatibility with Control-M components

Platform Versions

Control-M/Enterprise Manager ■ 7.0.00■ 6.4.01 ( fix pack 3 and later)■ 6.3.01 ( fix pack 6 and later)

Control-M/Server for UNIX andMicrosoft Windows

■ 7.0.00■ 6.4.01■ 6.3.01 ( fix pack 2 and later)

Control-M/Agent for UNIX and MicrosoftWindows

■ 7.0.00■ 6.4.01■ 6.3.01 ( fix pack 2 and later)

NOTE The minimum RAM required is 256 MB.Required disk space is:■ UNIX: 450 MB■ Windows: 150 MB

Table 4 Supported UNIX and Linux operating systems (part 1 of 2)

Operating system Version Bits Compatible processors

AIX

■ 5.2■ 5.3■ 6.1

■ 7.1

64 Power

HP-UX11.11 64 PA-RISC

■ 11.23■ 11.31 64

PA-RISC

Itanium (ia64)

Oracle® Solaris

■ 8■ 9■ 10

64 SPARC

10 64 x86_64


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Control-M/CM for SAP compatibility with Windows


Control-M/CM for SAP compatibility with Windows

Linux Red Hat Enterprise AS

or

Linux Red Hat Enterprise ES

4

32 x86

64

x86_64

Itanium (ia64)

Linux Red Hat EnterpriseServer

■ 5■ 6

32 x86

64 x86_64

5 64 Itanium (ia64)

SUSE Linux Enterprise Server ■ 9

■ 10■ 11

32 x86

64x86_64

Itanium (ia64)

Oracle Enterprise Linux Server 5

32 x86

64 x86_64

NOTE The following RPMs are required for specific Linux versions:■ Red Hat Enterprise Linux, 3.0 – Intel: compat-libstdc++-7.3-2.96.128.i386.rpm■ SuSE LINUX, 9.0 – Intel: compat-2003.5.12-60.i586.rpm■ SuSE LINUX, 11.0 – Intel: compat-libstdc++-libc6.2-2.so.3

Table 5 Control-M/CM for SAP compatibility with Windows

Operating system Bits Compatible processors

Windows 7 Professional Edition ■ 32■ 64

■ x86■ x86_64Windows 7 Enterprise Edition

Windows 7 Ultimate Edition

Windows XP Professional

Windows Vista Enterprise Edition

Windows Vista Business Edition

Windows Vista Ultimate Edition

Windows Server 2003 Standard Edition

Windows Server 2003 Enterprise Edition

Windows Server 2008 Standard Edition

Windows Server 2008 Enterprise Edition

Windows Server 2008 R2 Standard Edition 64 x86_64

Windows Server 2008 R2 Enterprise

Edition

Table 4 Supported UNIX and Linux operating systems (part 2 of 2)

Operating system Version Bits Compatible processors


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Product distribution


Product distribution

The following procedures describe how to obtain the Control-M/CM for SAP version7.0.00 fix pack 1 installation files through EPD, FTP, or the BMC Sales Representative:

■ “Obtaining installation files through EPD” on page 6

■ “Obtaining installation files through FTP” on page 7

■ “Obtaining installation files through the BMC Sales Representative” on page 7

Obtaining installation files through EPD

This procedure describes how to obtain the Control-M/CM for SAP version 7.0.00 fix

pack 1 installation files through EPD.

To obtain installation files through EPD

1 Click https://webapps.bmc.com/epd/ and follow the instructions on the EPD siteuntil you reach the Download Files page.

2 Download the installation files using one of the following methods:

■ Complete installation: Download and save the iso file to a temporary directoryand then burn it onto a DVD.

■ UNIX:

Download and save the relevant file according to your operating system to atemporary directory.

Additional installation files for the Control-M Control Module Plugin,Control-M/EM Forms, Transports, and Find and Update support are includedin the PARMC.7.0.00.100_COMMON.zip file. Download this zip file to a Windowscomputer and then extract the additional installation files to a temporarylocation.

The Control-M/EM Forms must be extracted from the FORMS.exe self-extracting file.

■ Windows:

Download and save the relevant zip file according to your operating system to atemporary directory.

The Control-M/EM Forms must be extracted from the FORMS.exe self-

extracting file.

https://webapps.bmc.com/epd/https://webapps.bmc.com/epd/


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Obtaining installation files through FTP


Obtaining installation files through FTP

This procedure describes how to obtain the Control-M/CM for SAP version6.4.01 fix pack 1 installation files through FTP.

To obtain installation files through FTP

1 Download the installation files from the following location:

ftp://ftp.bmc.com/pub/control-m/opensystem/CONTROL-M_CM_for_SAP/7.0.00/PARMC.7.0.00.100/

2 Log on as a Control-M/Agent user and create a temporary directory (for example,TEMP_INST_DIR).

3 Copy the required files, as follows:

UNIX: Copy the PARMC.7.0.00.100_.INSTALL.BIN files that arerelevant to your UNIX system in binary mode from the FTP site to thetemporary directory that you created.

Windows: Copy the PARMC.7.0.00.100_.exe file that isrelevant to your Windows system from the FTP site to the temporary directorythat you created.

4 Type the following command for each copied installation file to ensure that the fixpack installation has the necessary authorizations (UNIX only):

chmod +x

Obtaining installation files through the BMC SalesRepresentative

This procedure describes how to obtain the Control-M/CM for SAP version 7.0.00 fixpack 1 installation files through the BMC Sales Representative.

To obtain installation files through the BMC Sales Representative

To obtain a product DVD, contact your BMC Sales Representative.

The list of representatives are available athttp://www.bmc.com/corporate/contacts-locations/.

ftp://ftp.bmc.com/pub/control-m/opensystem/CONTROL-M_CM_for_SAP/7.0.00/PARMC.7.0.00.100/ftp://ftp.bmc.com/pub/control-m/opensystem/CONTROL-M_CM_for_SAP/7.0.00/PARMC.7.0.00.100/http://www.bmc.com/corporate/contacts-locations/http://www.bmc.com/corporate/contacts-locations/ftp://ftp.bmc.com/pub/control-m/opensystem/CONTROL-M_CM_for_SAP/7.0.00/PARMC.7.0.00.100/


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Installation


The DVD for this version is associated with tracking number LPRMC.7.0.00. Refer tothis number when ordering or requesting maintenance for this product.

InstallationThe following topics provide instructions for the installation and uninstallation ofControl-M/CM for SAP 7.0.00 fix pack 1 (PARMC.7.0.00.100) on UNIX and Windows:

■ “Installing fix pack 1 (PARMC.7.0.00.100) on UNIX” on page 8

■ “Installing fix pack 1 (PARMC.7.0.00.100) on Windows” on page 10

■ “Uninstalling PARMC.7.0.00.100 from UNIX” on page 11

■ “Uninstalling PARMC.7.0.00.100 from Windows” on page 12

Installing fix pack 1 (PARMC.7.0.00.100) on UNIX

This procedure describes how to install fix pack 1 (PARMC.7.0.00.100) on a UNIX

computer.

Before you begin

Ensure that no Control-M jobs are running.

To install fix pack 1 on UNIX

1 Log on as the Control-M/Agent user and stop Control-M/Agent by running thefollowing command:

/scripts/shut-ag -u -p all

NOTE Before installing fix pack 1 (PARMC.7.0.00.100) ensure that Control-M/CM for SAP 7.0.00 isinstalled.

NOTE If the Control-M/Agent was installed with user root, then log on as user root every timeyou start up or shut down the Control-M/Agent throughout this procedure.


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Installing fix pack 1 (PARMC.7.0.00.100) on UNIX


If you are using an AIX operating system, you must remove unused libraries from memory by running the following command:

/usr/sbin/slibclean

2 Stop the Control-M/CM for SAP Extractor process if used, using the followingcommand:

shut-xt

3 Stop the Control-M/CM for SAP process, using the following command from the$CONTROLM/cm/SAP/exe directory:

sapcmbe.sh stop

4 Mount the installation DVD (see “Product distribution” on page 6) and navigate to

the Unix directory.

5 Install the fix pack using one of the following methods:

■ To perform an interactive installation, type the following command and thenpress Y:

/Unix/setup.sh

■ To perform a silent installation, type the following command:

/Unix/setup.sh -s

6 Start the Control-M/Agent processes.

7 Start the Control-M/CM for SAP Extractor process, if needed, using the followingcommand:

start-xt

Continue with “Installation on Control-M/EM” on page 13.

NOTE You can change the directory location where the temporary installation files are extracted. Forexample, when there is insufficient disk space in the /tmp directory.

You can use the following sample path to extract the files to another directory:

/Unix/setup.sh -d

The variable is the required location.


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Installing fix pack 1 (PARMC.7.0.00.100) on Windows


Installing fix pack 1 (PARMC.7.0.00.100) on Windows

This procedure describes how to install fix pack 1 (PARMC.7.0.00.100) on a Windowscomputer.

Before you begin


To install fix pack 1 on Windows

1 Log on to the computer with a user ID that has Administrator privileges.

2 Stop the Control-M/CM for SAP Extractor service, if used.

3 Stop the Control-M/CM for SAP process using the following command from the\cm\SAP\exe directory:

sapcmbe stop

4 Insert the installation DVD (see “Product distribution” on page 6) and navigate tothe Windows directory.

5 Install the fix pack using one of the following methods:

■ To perform an interactive installation, double-click thePARMC.7.0.00.100_.exe file and continue with theinstallation wizard, following the on-screen instructions until the completion ofthe installation.

Go to step 6.

■ To perform a silent installation, open a command line and do the following:

1. Extract the fix pack files by typing the following command:

PARMC.7.0.00.100_.exe -e

NOTE By default the files are extracted to %temp%. You can use -d to extract thefiles to another directory. Ensure that there is no space between -d and .Otherwise, the fix pack files are extracted to the default location: %temp%.


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Uninstalling PARMC.7.0.00.100 from UNIX


2. Navigate to %temp%\ and type the following command:

silent.bat -i

6 To view the installation log, click the link provided in the installation screen oropen the trace.log file at the following location:

\Default\install\PARMC.7.0.00.100\trace.log

7 Click Finish.

8 Start the Control-M/CM for SAP Extractor service, if used.

Continue with “Installation on Control-M/EM” on page 13.

Uninstalling PARMC.7.0.00.100 from UNIX

This procedure describes how to uninstall fix pack 1 from UNIX computers.

Before you begin


To uninstall PARMC.7.0.00.100 from UNIX

1 Stop the Control-M/Agent processes

2 Stop the Control-M/CM for SAP Extractor process if used, using the followingcommand:

shut-xt

3 Stop the Control-M/CM for SAP process, using the following command from the$CONTROLM/cm/SAP/exe directory:

sapcmbe.sh stop

4 Uninstall the fix pack by running the following file:

$CONTROLM/patches/PARMC.7.0.00.100/unInstall_PARMC.7.0.00.100.sh

NOTE If you are using Windows Vista, Windows 7, or Windows Server 2008, run the silentinstallation from a command prompt that was opened with administrator privileges.


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Uninstalling PARMC.7.0.00.100 from Windows


5 Start the Control-M/Agent processes.

6 Start the Control-M/CM for SAP Extractor process, if needed, using the followingcommand:

start-xt

Uninstalling PARMC.7.0.00.100 from Windows

This procedure describes how to uninstall fix pack 1 (PARMC.7.0.00.100) fromWindows computers.

Before you begin


To uninstall PARMC.7.0.00.100 from Windows

1 Log on to the computer using a user ID that has Administrator privileges.

2 Stop the Control-M/CM for SAP Extractor service, if used.

3 Stop the Control-M/CM for SAP process using the following command from the\cm\SAP\exe directory:

sapcmbe stop

4 Uninstall the fix pack by using one of the following methods:

■ To perform an interactive uninstall, do the following:

1. From the Start menu, select Control Panel > Add/Remove Programs > Control-MControl Module for SAP 7.0.00 fix pack 1.

2. Select Remove.

■ To perform a silent uninstall, do the following:

1. Navigate to the following directory:

\\install\PARMC.7.0.00.100\


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Installation on Control-M/EM


2. From the command prompt, type the following command:

uninstallSilent.bat

5 Start the Control-M/CM for SAP Extractor service, if used.

Installation on Control-M/EM

The following procedures describes how to install Control-M/CM for SAP onControl-M/EM and must be done in the following order:

1. “Importing the SAP form” on page 13

2. Do one of the following:

■ “Installing the server plug-in on the Control-M/EM server (UNIX)” on page 14

■ “Installing the server plug-in on the Control-M/EM server (Windows)” onpage 15

3. “Installing the client plug-in on the Control-M Configuration Manager” on page 16

Importing the SAP form

This procedure describes how to import the SAP form, which enables you to defineSAP jobs in the Job Editing form in Control-M/Desktop.

Before you begin

Ensure that you have met the following requirements:

■ Successful completion of one of the following:

— “Installing fix pack 1 (PARMC.7.0.00.100) on UNIX” on page 8

— “Installing fix pack 1 (PARMC.7.0.00.100) on Windows” on page 10

NOTE If you are using Windows Vista, Windows 7, or Windows Server 2008, run the silentinstallation from a command prompt that was opened with administrator privileges.


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Installing the server plug-in on the Control-M/EM server (UNIX)


■ Ensure that either:

— the Control-M/CM for SAP LPRMC.7.0.00 DVD with fix pack 1 is mounted oreasily accessible through your network

— the PARMC.7.0.00.100_COMMON.zip self-extracting file downloaded from the

BMC EPD site has been extracted into a temporary directory and is easilyaccessible through your network

■ If the Control-M/EM client is earlier than version 7.0.00.200, and you are usingWindows Vista, Windows 2008 or Windows 7, up-to-date, essential installationand service information that becomes available after this product is released will be placed under solution KA329810 in the Knowledge Base on the CustomerSupport website, located at http://www.bmc.com/support.

Before you import the SAP form, BMC recommends that you check the website forany up-to-date information and also to determine whether recent patches are

available for this product.

To import the SAP form

1 In Control-M/Desktop, select Tools => Import Applications Forms.

2 Navigate to either:

■ the Forms directory on the installation DVD

■ the temporary directory where the PARMC.7.0.00.100_COMMON.zip was

extracted

3 Select the SAP1.xml, SAP_DA.xml, and SAP_BW.xml files, and click Import.

4 Shut down Control-M/EM GUI, and then restart it.

For more information about the Job Editing form, see the Control-M User Guide.

Installing the server plug-in on the Control-M/EM server(UNIX)

This procedure describes how to install the Control-M/CM for SAP plug-in on theControl-M/EM server UNIX computer, which enables you to manage SAP utilities.

Before you begin


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Installing the server plug-in on the Control-M/EM server (Windows)





■ Successful completion of “Importing the SAP form” on page 13

To install the server plug-in on the Control-M/EM server

1 Log on to the account where Control-M/EM server is installed.


■ the /CCM/EM_Server/UNIX directory

■ the temporary directory where the PARMC.7.0.00.100_COMMON.zip was

extracted

3 Run the following command and follow the installation instructions provided:

Install_EM_Server_SAP_Plugin.sh

4 Run the following commands to restart Control-M Configuration Server:

■ stop_cms

■ start_cms

Installing the server plug-in on the Control-M/EM server(Windows)

This procedure describes how to install Control-M/CM for SAP plug-in on theControl-M/EM server Windows computer, which enables you to manage SAPutilities.

Before you begin





■ Successful completion of “Importing the SAP form” on page 13


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Installing the client plug-in on the Control-M Configuration Manager


To install the server plug-in on the Control-M/EM server

1 Log on as a user with administrator privileges on the specific Control-M/EMserver computer.

2 Ensure that the Control-M Configuration Manager is closed.


■ the \CCM directory

■ the temporary directory where the PARMC.7.0.00.100_COMMON.zip wasextracted

If you are not using Windows Vista, Windows 7, or Windows 2008, continue withstep 7.

4 Copy or map the EM_Server directory and its subdirectories and files to your localdisk.

5 Open a command line (CMD.EXE) using Run as administrator.

6 Change the directory to:

\EM_Server\WINDOWS

7 From the command line, run the following file and follow the installation

instructions provided:

Install_EM_Server_SAP_Plugin.cmd

8 Restart the Control-M Configuration Server service.

The plug-in is installed.

Installing the client plug-in on the Control-M Configuration

Manager

This procedure describes how to install the Control-M/CM for SAP client plug-in onthe Control-M Configuration Manager on a Control-M/EM client computer whichenables you to manage SAP utilities.

Before you begin



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Installing the client plug-in on the Control-M Configuration Manager






— “Installing the server plug-in on the Control-M/EM server (UNIX)” on page 14

— “Installing the server plug-in on the Control-M/EM server (Windows)” onpage 15

To install the client plug-in on the Control-M Configuration Manager

1 Log on with a user ID with administrator privileges on the specific computer.

2 Ensure that the Control-M Configuration Manager is closed.


■ the \CCM directory

■ the temporary directory where the PARMC.7.0.00.100_COMMON.zip wasextracted

If you are not using Windows Vista, Windows 7, or Windows 2008, continue withstep 7.

4 Copy or map the EM_Client directory and its subdirectories and files to your localdisk.

5 Open a command line (CMD.EXE) using Run as administrator.

6 Change the directory to:

\EM_Client directory

7 From the command line, run the following file and follow the installation

instructions provided:

Install_EM_Client_SAP_Plugin.cmd

The plug-in is installed.


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Support for Control-M/CM for SAP


Support for Control-M/CM for SAP

The following topics provides information about:

■ “Levels of support” on page 18■ “Related documents” on page 18

■ “Customer support” on page 18

Levels of support

BMC supports the following product versions and releases:

For information about the latest support policies, see the Customer Support websiteat http://www.bmc.com/support.

Related documents

To view the latest BMC documents, including documents in other languages, see theCustomer Support website at http://www.bmc.com/support. Notices, such asflashes, technical bulletins, and release notes, are available on the website. You cansubscribe to proactive alerts to receive e-mail messages when notices are issued orupdated. For more information about proactive alerts, see the Customer Supportwebsite.

Customer support

If you have problems with or questions about a BMC product, see the supportwebsite at http://www.bmc.com/support. You can view or download productdocuments, find answers to frequently asked questions, and download products andmaintenance. If you do not have access to the web and you are in the United States orCanada, contact Customer Support at 800 537 1813. Outside the United States orCanada, contact your local BMC office or agent.

Product name and version Level of support

Control-M/CM for SAP 7.0.00 Full



http://www.bmc.com/supporthttp://www.bmc.com/supporthttp://www.bmc.com/supporthttp://www.bmc.com/supporthttp://www.bmc.com/supporthttp://www.bmc.com/support


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Customer support

C l M/CM f SAP® V i 7 0 00 i h fi k 1 19

© Copyright 2011 BMC Software, Inc.

BMC, BMC Software, and the BMC Software logo are the exclusive properties of BMC Software, Inc., are registered with the U.S. Patent and TrademarkOffice, and may be registered or pending registration in other countries. All other BMC trademarks, service marks, and logos may be registered or pendingregistration in the U.S. or in other countries. All other trademarks or registered trademarks are the property of their respective owners.

AIX and IBM are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both.

Linux is the registered trademark of Linus Torvalds.

SAP®, SAP® R/3®, SAP NetWeaver® and SAP® Business Information Warehouse (SAP BW) are trademarks or registered trademarks of

SAP AG in Germany and in several other countries.

UNIX is the registered trademark of The Open Group in the US and other countries.

The information included in this documentation is the proprietary and confidential information of BMC Software, Inc., its affiliates, or licensors. Your use ofthis information is subject to the terms and conditions of the applicable End User License agreement for the product and to the proprietary and restrictedrights notices included in the product documentation.

BMC SOFTWARE INC2101 CITYWEST BLVD, HOUSTON TX 77042-2827, USA• 713 918 8800

Customer Support: 800 537 1813 (United States and Canada) or contact your local support center

control m for sap v7.00 - 2011

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