contrautimes oct

Inspirational Travel 1

THE CON TRÂU TIMESIssue 10 - Oct - 2012

2 Inspirational Travel

THE CON TRÂU TIMES

Table of Contents

Tip of the monthSuccess is not final, failure is not fatal: it is

the courage to continue that counts.” Winston Churchill

PublisherHr Department

DesignerBui Minh Tan

Staff WritersTrang Kim Tuong

Trieu Thi NgaTran Bich Thuy

Pattaranida LohakulHuyen Phuong

Operations Team SG Office

EditorBev Taylor

Customers’s contributionMargaret

Groetjes MarjoleinE.F. Klock

Credits1. Joining and Leaving Buffalo Family2. Best Staff of the month3. Recruitment News4. New UNIQUE products launched in Saigon5. “Work smart, play hard” with BT Hanoi6. Battlefield Interviews with our fellows in Sai Gon7. Landmark 72 Hanoi Vertical Run8. Staff Outing - BT Thailand9. We always party at iVIVU10. Guests’ Feedback11. Birthdays and Anniversaries of November12. New born Buffalo


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Joining Buffalo tours

Leaving us

Mr. ThibaulT ChanCErEllE – FrEnCh inTErnMy name is Thibault, I am French from Brittany (the place where you can eat fan-

tastic “crêpes” but where the sea is a little bit cold).I prepared a business school in Paris. I love food of everywhere, music, cinema,

sport, travel… and I am quite curious ^^It’s my first time in Asia, and I already love so much the Vietnam.

I am happy to work for Buffalo Tours because here everybody is nice and I love my job. I am over the moon.

I hope I will have the opportunity to talk with everyone.Let’s go for the best collaboration as possible!

MiSS PariCharT SaEngFai – OPEraTiOnS ExECuTivE OF bT ThailanDMiss Parichart graduated from Kasetsart University in the faculty of Social Scienc-

es, in the major of Political Sciences as International Relations. To be an Operations Executive of Buffalo Tours (Thailand) team is her first job of her life. Although she

doesn’t have any experience, but we are sure that she can do very well.

MrS. SuDaraT SaEngSaThiTThaM – SalES ExECuTivE OF bT ThailanDMrs. Sudarat was born and raised in Bangkok and graduated bachelor’s degree in Faculty of Humanity from Ramkhamhaeng University. She comes to Buffalo Tours with more than 15 years of experience in Travel Industry. Her first job was started

at Diethelm Travel since the year 1988 and her last position an Administrative Tour Supervisor in F.I.T Direct Department. Previously, she worked for Gulliver Travel

(GTA), Siam Express, Destinations of The World (DOTW) and Pacific World & Hotel-beds in reservation & operation departments.

She honed her skills designing custom vacations throughout Asia for clients in Europe, the Middle East, Latin America, and South East Asia, which she brings to

her current position as Sales Exclusive at Buffalo Tours (Thailand). Sudarat is having good confidence that her experience & skills will support her

well in her new position and move her portfolio and responsibility forward with Buffalo Tours Team.

Mr. ray PETTS had worked as the GM Inbound of BT Vietnam until 13th October, 2012

MS. bui ngOC linh Marketing Dept had worked as an Online Marketing until 20th October, 2012

MS. rubby alvarEz Marketing Dept had worked as an International Business Development Executive

until 17th October, 2012

We all will keep good memories which you gave us and wish you to success in your life after leaving BT.


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Recruitment News:

Staff of the month MS. nETChanOk SinnOng – SalES ExECuTivE OF bT

ThailanD Pinky has been with Buffalo Tours (Thailand) for 9 months, but already

she has clearly shown that she can develop the area that she is taking care of with excellent results. In French and Spanish market we are get-

ting more bookings and revenue, while we in the German market are having a good start with several important new accounts.

Pinky is joyful and always willing to help and support fellow Buffalo Tours team members. One very strong point of Pinky is her “Can Do” at-

titude and completeness in addressing her tasks.

MS. nguyEn Thuy linh – SPaniSh SalES Linh has done an amazing job in keeping passengers happy. Our passengers

have commended her for making it so easy to book a holiday as well as her regular contact on ground to make sure they have best time ever.

Congratulations on her winning Outstanding Customer Service Award!

vInternational Business Development Executive – Hanoi Office (01)

To identify and proactively target new business opportu-nities. To act as first point of contact for new business en-quiries direct to Buffalo Tours. To support Regional Offices, Sales Representatives & Language Teams in responding to new business opportunities & enquiries.

• Graduate • Fluent in English • Fluency in French, German or Spanish would be useful • Experience in developing, implementing and evaluating international business development strategies • At least 2 years’ experience in a Sales or Business Devel-opment role

v BRS update – Saigon Office (01) To support with inputting and uploading information to Buffalo Tours BRS System • College Graduated• Attention to details • Communication in English

v For detail job description, please visit our website at: http://www.buffalotours.com/action/45/Careers.htmlPlease send us email to: [email protected] if you would like to apply or if you know any qualified candidates. Thank you


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launched in SaigonNew UNIQUE products

After numerous researches, discussions and site inspec-tions, we have successfully designed two new UNIQUE tours for South Vietnam: Story of Saigon new city tour and Cu Chi riverway/road.

The new Cu Chi introduces a great mix of river and road transportation with exciting visit to cricket farm, tradition-al rice-paper making and superb riverside dinings while the new city tour activities are specially designed to tell guests a story of Saigon from the Past to Independence through the Present and inspirational Future.

The two exciting experiences was launched on 1st October 2012 after the in-house and site trainings for our Consul-tants, Sales and Tour Guides. After 04 weeks of operation, we have carried 160 paying guests with very positive feedbacks from guests.

By now, South Vietnam has developed 03 UNIQUE tour experiences including Le Jarai Mekong cruise, Cu Chi river/road and Story of Saigon city tour. This makes us stand out in the South Vietnam travel market as the leading innova-tor for new products along with consistent high level of services”

Trang Kim Tuong – Branch Manager


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with BT Hanoi“Work smart, play hard”


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with BT HanoiFollowing with the first teambuilding of the year in Son Tinh Camp, the

second one was held in Ba Vi Resort, Ba Vi district was held with absolutely no less fun and laughter.

Within a day of sunshine and a good sweat promised for any outdoor activity, numerous simple yet interesting and challenge games was played by 60 participants in an wholesome attitude that stays very true to the slogan “Work smart, play hard”. And various astoundingly fun moments were found as again-and-again proofs for the very culture of Thien Minh Group, a solid community regardless of its members’ competitiveness.

The team in charge which consists of VET team, Linh “Evil” Marketing, Viet TE, Tuyet Huong Ops could proudly take the honor for the successful organization despite of the first time dabbling in designing and operating a such program with only cre-ativeness and endless enthusiasm.

Nonetheless, our sincere thank you to all of our dear colleagues who have partici-pated in this occasion with great patience toward any hiccups in the process and an even greater spirit in the games.

Trieu Thi Nga – VET Executive


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y.nguyen@ – BT SGN Operation:

“Woa! We had a wonderful day with paint-

ball game in SaiGon office. In Saturday,

everybody went together to shooting.

Some people played game in the first time

and they didn’t how to do it?

We only knew our team and shoot any-

body who was moving in front. They may

be managers as Mr. Cong, Mr. Tuong or

Pascale. We didn’t care because this is a

chance to be funny and fight

It’s very excited & stress out!!”

Van.pham@ - BRS:

“It was very enjoyable for ta

lking

about Paintball on 29 Sep. I have

a great time with my colleagues

for relaxing as well as it s

eems

to be a very good match for our

skills and interests. I am looking

forward the Company to orga-

nize fun matches as this in the

future for relaxing after working

hours.”


THE CON TRÂU TIMESchi.ngo@ – Operation Executive:

“I had an opportunity to attend the first battle in BT Saigon, had a

chance to shoot our manager . It was

full of exciting: team work -> I feel understand each other better ...”

thu.le@ – Operation Executive:“So crazy for the first battle, too nervous, too excited and... too hurt . Some were fainted, some were very powerful, but as the same, all have had unforgettable expe-riences with their “team” and “enemies”.”


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Landmark 72 Hanoi Vertical RunBuffalo Tours recently made a team and competed in the action of the Landmark 72 Hanoi Vertical Run (LVR) on Sunday, 30th September 2012, featuring a climb up Vietnam’s tallest building, the Landmark 72 Tower in Hanoi, Vietnam.

Our team of 4 includes:- Anh Kien CEO- Matthew McGeever (Asia Outdoors)- Ha Van Duy (Mai Chau Lodge – Rock Climbing team)- Ha Van Cuong (Mai Chau Lodge – Rock Climbing team)

The course took place in the staircase of the Landmark 72 and finished at the top floor of the building on the 72/F observation deck at a height of 350 meters with a 360 degree view of the city. Participants had to climb a total of 1,914 steps to reach the finish area!

There were 8 teams joined in the competition and Buffalo Tours ranked the 2nd, just after CBRE cooperate team of 4 foreigners. Our team average time to finish up the run is just 16 mins while CBRE’s time is 14 mins

Matthew McGeever (Asia Outdoors) was the fastest individual among all members who at-tended the corporate team with the result of 12 mins.

We definitely will come back with the run next year and win the 1st

Thuy Tran – VET team leader


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In the 13-14th October 2012 Buffalo Tours Thai-land arranged our annual company Outing, which this year took us to Khao Yai, Nakhon Ratchasima Province (Khorat). It went very well with excellent

preparations and entertainment by Operations team and Khun Meemee from our purchasing team. It was an active and happy weekend with many outdoor activities including archery, ATV ride, Go-kart, paint ball and water world challenges. We enjoyed Team Build-ing activities and stayed overnight at Greenery Resort

close to the Khao Yai National Park and with plenty of fresh air, nature and a delicious dinner arranged. Through solid competitions we found the outing team which showed clearly showed best results in team working thorugh the competitions. On the last day, we could enjoy outdoor activities at the resort back to Bangkok with lunch at and dairy farming lessons at the Thai Danish dairy farm…now the entire team in Thailand can milk a cow.

Ms. Pattaranida Lohakul - BT Thailand

Staff Outing - BT Thailand


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It was a wonderful wedding, Vivan, and the bride was truly beautiful ;-) Thanks for allowing us to join your special

day – we had a lot of fun dressing up, singing and drinking together… ehem! Seriously, iVIVU girls looked so pretty that

we all wish they’d dress up every day.

iVIVU also welcomes a few new members: Phuoc (CSC & Sales), Mai (Marketing & Strategy), Nhung (Marketing Intern), Huy (SEO Intern).

Welcome you all on board, hope you enjoy working with us!

Ms. Huyen Phuong – IVIVU

WEDDING OF MS.VIVAN –iVIVU PRODUCT MANAGER on 23rd SEPT, 2012

We always party at iVIVU

Since we never had company trip this past summer (budget constraint, hmm), our team finally had a fancy lunch meeting on

Oct 10 to discuss norms in work place. Everyone contributed 3 ideas on how they’d like to be treated in the office. A formal and

academic approach, yes, but at least everyone can voice their feelings and concerns about iVIVU culture and also what we can

do to improve work environment.

OFFSITE MEETING ON WORK CULTURE


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We always party at iVIVU

Feedback on

what our staf

f members have be

en doing

“…I want to say that our guides and drivers were excellent. A real benefit of the tour was

getting to know our guides and to learn from them about the places we visited. They

were unfailingly attentive and full of interesting and helpful information, and each driv-

er was not only a very good driver but also very polite and helpful. Our driver in Siem

Reap was especially good, with cold water and fresh wipes constantly available. I can’t

say enough about Binh, our guide in Hue and Hoi An, who went well beyond expecta-

tions in arranging to stay an extra day to see us off at the airport and to provide an ad-

ditional tour, to the Cham sacred valley, since our plane back to Ho Chi Minh City didn’t

leave until 7:30 p.m. Cuong in Hanoi also did extraordinary service in compensating

for our delay overnight in Tokyo by giving us afternoon tours both the day we arrived

and the day we came back from Halong Bay. We really appreciate the flexibility and the

extra time--and the thoughtfulness--from both him and Binh to make our visit as good

as possible. We will not forget all our guides and drivers or the wonderfully varied sights

and experiences of the trip….” – from Ms. Margaret booking number…..

• “…we have good experiences, tour leader service, the program and the hotel. Every-

thing was perfect for me during the trip in the north of Thailand” - from groetjes Mar-

jolein Booking Number: 12041913, Fox agent.

• “…We had a great trip on 23rd September – 6th October 2012. I received good services

from our guides, Mr. Bee Cawalith and Mr. Beeritthichai….” - from E.F. klock (Booking

number: BRS 65292), a guest from Netherlands.


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bui anh vietTassin Tinnaromngo Truong Phuong Thaobui anh TuanTran hai hocMai huyen ThuongDao Thi Tuyetnguyen Thi bich vannguyen The Myho Thi yen nhinguyen Thi Thanh xuanninh Thi hong hanhnguyen Thanh ngockenneth Jorgensenau ngoc Chinguyen van Dinhnguyen bao QuocSucheera SasisuriyabPham Thi loannguyen Thi ngahoang Thi Trangbui Minh Tannguyen Tuyet huongThepjinda boonchai

1-Nov1-Nov5-Nov5-Nov6-Nov8-Nov8-Nov10-Nov12-Nov12-Nov13-Nov15-Nov15-Nov21-Nov21-Nov22-Nov22-Nov23-Nov23-Nov25-Nov26-Nov28-Nov30-Nov30-Nov

Office SupporterOperation ExecutiveBTA Travel ConsultantIT ManagerProject ManagerFinance OfficerPurchasing ManagerFinance ControllerGroup Training ManagerBTA Team LeaderAccount payableHR ManagerReceptionist & AdminGM of BT ThailiandSales ExecutiveTour LeaderOffice AssistantFOX ExecutiveHR ExecutiveThien Minh AccoutantBank AccountantDesignerHanoi Operation ManagerSales Executive

Birthdays:

Birthdays Anniversaries&

nguyen Thi giangDang Thuy linhTran gia bachngo Thi Thu TrangSisaleo ThaMMaThOngSy Somboun JunPOrn lertvilay vOngMiSay Panumas leksuk nguyen le Quynh Daonguyen Thi My lenguyen Thanh TungPham Thanh TrangDao Thi huyenle nhut anh Thu

02 years in service02 years in service02 years in service04 years in service05 yeas in service04 years in service03 years in service01 years in service02 years in service02 years in service06 years in service02 years in service04 years in service02 years in service

Purchasing ExecutiveFinance OfficerGR Manager-deputy General ManagerGR ExecutiveReservations ExecutiveGuideOperations ExecutiveSales ExecutiveTravel ConsultantTravel ConsultantDriverAccountantAdmin & ReceptionOperations Executive

Anniversaries:


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Office SupporterOperation ExecutiveBTA Travel ConsultantIT ManagerProject ManagerFinance OfficerPurchasing ManagerFinance ControllerGroup Training ManagerBTA Team LeaderAccount payableHR ManagerReceptionist & AdminGM of BT ThailiandSales ExecutiveTour LeaderOffice AssistantFOX ExecutiveHR ExecutiveThien Minh AccoutantBank AccountantDesignerHanoi Operation ManagerSales Executive

Anniversaries

New born Buffalo

Congratulation to Ms. Nguyen Thi Ngoc Tien – French Sales – on the birth of your beautiful baby on 28th September, 2012. Her name is Nguyen Ngoc My and nick name is “Nemo”.

Congratulation to Mr. Dinh Van Thieu – Opera-tion Department – on the birth of your beauti-ful baby on 1st October, 2012. Her name is Dinh Thi Thai Ha.

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