contratación servicios informáticos

7/26/2019 Contratación Servicios Informáticos

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EMPRESA DE TELECOMUNICACIONES DE BOGOTÁ S.A. ESP - ETB

TÉRMINOS DE REFERENCIA INVITACIÓN PRIVADA

OBJETO

ADMINISTRACIÓN Y OPERACIÓN DE INFRAESTRUCTURA INFORMÁTICA YOTROS SERVICIOS BAJO DEMANDA Y ACOMPAÑAMIENTO Y SOPORTETÉCNICO NECESARIO PARA OFRECER LA RESPUESTA O BRINDAR LAS

EXPLICACIONES QUE ESTAS INSTANCIAS REQUIERAN

BOGOTA SEPTIEMBRE 200

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TABLA DE CONTENIDO

!. PRECISIÓN A LAS CONDICIONES GENERALES......................................"1.1. OBJETO................................................................................................................ 61.2 INVALIDEZ DE INFORMAIONE! "REVIA! A E!TA INVITAI#N..............61.$ ALARAIONE! O MODIFIAIONE! A LO! T%RMINO! DEREFERENIA................................................................................................................... . 61.& IN!RI"I#N DE "ROVEEDORE!...................................................................'1.( L)*AR+ FE,A - FORMA DE "RE!ENTAI#N DE LA! OFERTA!...........'1.6 *ARANTA DE !ERIEDAD...................................................................................'1.' !OLIIT)D DE ALARAIONE! - E!T)DIO DE LA! OFERTA!...............

1. INTERFERENIA...................................................................................................1.0 NE*OIAI#N.......................................................................................................1.1 ADJ)DIAI#N..................................................................................................01.11 ELABORAI#N - !)!RI"I#N DEL ONTRATO....................................01.12 "R#RRO*A!...................................................................................................... 01.1$ D)RAI#N DEL ONTRATO...........................................................................01.1& *ARANTA......................................................................................................... 11.1( L)!)LA "ENAL "E)NIARIA.....................................................................11.16 LI3)IDAI#N DEL ONTRATO........................................................................1

2 CONDICIONES FINANCIERAS...................................................................!02.2 "RE!ENTAION DE ANE4O!...........................................................................11

2.$ )BRIMIENTO DE LA OFERTA.........................................................................112.& IM")E!TO! - FAT)RAION.........................................................................12

2.&.1 Imp5eto 7 87 Ve9t7...................................................................................122.&.2 Rete9c;9 e9 87 <5e9te 7 t=t58o >e mp5eto ob?e 87 Re9t7 e IVA..........122.&.$ Rete9c;9 e9 87 <5e9te 7 t=t58o >e Imp5eto >e I9>5t?7 @ ome?co...122.&.& Rete9c;9 7 Tt58o >e Imp5eto >e tmb?e..................................................1$2.&.( F7ct5?7c;9 p7?7 co9t?7tt7 e9 co9o?co o 59;9 tempo?78.................1$

2.( MONEDA DE OTIZAION................................................................................ 1$2.6 FORMA DE "A*O................................................................................................ 1&2.' E!TI")LAION ONTRAT)AL !OBRE ABONO DE "A*O AONTRATI!TA!..............................................................................................................1&2. REINTE*RO DE DINERO! "OR "ARTE DE LO! ONTRATI!TA!

)ANDO !E IDENTIFI3)EN MA-ORE! VALORE!. ENTRE*ADO! "OR)AL3)IER ONE"TO............................................................................................. 1&2.0 RE!")E!TA ")NTO A ")NTO.........................................................................1(2.1 EVAL)AI#N FINANIERA...........................................................................1(


2



# REQUERIMIENTOS TECNICOS..................................................................!$$.1 ANTEEDENTE!................................................................................................. 1'$.2 OBJETIVO!........................................................................................................... 2$.$ ENTORNO ETB.....................................................................................................22

% ASPECTOS ESPEC&FICOS.........................................................................2#&.1 "ROE!O DE !ELEI#N...............................................................................2$&.2 DIMEN!IONAMIENTO.........................................................................................2$&.$ INIIO DEL !ERVIIO........................................................................................2$&.& "ROE!O! - METODOLO*A.........................................................................2&&.( VI!ITA..................................................................................................................... 2&&.6 ONFIDENIALIDAD.......................................................................................... 2&

" SERVICIO DE ADMINISTRACIÓN Y OPERACIÓN DE CENTRO DECÓMPUTO........................................................................................................2

(.1 ALANE.............................................................................................................. 26(.2 ATIVIDADE!.......................................................................................................26(.$ AN!......................................................................................................................... 26(.& DE!)ENTO!......................................................................................................2(.( INIDENTE! EJEM"LO......................................................................................2(.6 DIMEN!IONAMIENTO.........................................................................................20

(.6.1 O"ERAI#N INTERNA................................................................................20(.6.2 O"ERAI#N "ARA LIENTE! E4TERNO! !ERVIIO! ID..........$

(.' "ERFILE!.............................................................................................................. $A"IT)LO VI................................................................................................................... $2

SERVICIO DE ADMINISTRACIÓN Y OPERACIÓN DE SISTEMA OPERATIVO#2

6.1 ALANE.............................................................................................................. $26.2 ATIVIDADE!.......................................................................................................$26.$ ENTRE*ABLE!....................................................................................................$$6.& AN!......................................................................................................................... $$6.( DE!)ENTO!......................................................................................................$&6.6 INIDENTE! EJEM"LO......................................................................................$(6.' DIMEN!IONAMIENTO.........................................................................................$(

6.'.1 O"ERAI#N INTERNA................................................................................$(6.'.2 O"ERAI#N "ARA LIENTE! E4TERNO! !ERVIIO! ID..........$'

6. E!ENARIO DE EVAL)AI#N.........................................................................$6.0 "ERFILE!.............................................................................................................. $

$ SERVICIO DE ADMINISTRACIÓN Y OPERACIÓN DE RESPALDO..............%0


$



'.1 ALANE.............................................................................................................. &'.2 ATIVIDADE!.......................................................................................................&'.$ ENTRE*ABLE!....................................................................................................&1'.& AN!......................................................................................................................... &1'.( DE!)ENTO!......................................................................................................&2'.6 INIDENTE! EJEM"LO......................................................................................&$'.' DIMEN!IONAMIENTO.........................................................................................&$

'.'.1 O"ERAI#N INTERNA................................................................................&$'.'.2 O"ERAI#N "ARA LIENTE! E4TERNO! !ERVIIO! ID..........&&

'. E!ENARIO DE EVAL)AI#N.........................................................................&&'.0 "ERFILE!.............................................................................................................. &&

' SERVICIO DE ADMINISTRACIÓN Y OPERACIÓN DE BASES DE DATOS...%.1 ALANE.............................................................................................................. &6

.2 ATIVIDADE!.......................................................................................................&6.$ ENTRE*ABLE!....................................................................................................&.& AN!......................................................................................................................... &.( DE!)ENTO!......................................................................................................(.6 INIDENTE! EJEM"LO......................................................................................(1.' DIMEN!IONAMIENTO.........................................................................................(1

.'.1 O"ERAI#N INTERNA................................................................................(1.'.2 O"ERAI#N "ARA LIENTE! E4TERNO! !ERVIIO! ID..........($

. E!ENARIO DE EVAL)AI#N.........................................................................($.0 "ERFILE!.............................................................................................................. ($0 !ERVIIO DE ADMINI!TRAI#N - O"ERAI#N DE RED DE DATO!OR"ORATIVA................................................................................................................((

0.1 ALANE.............................................................................................................. ((0.2 ATIVIDADE!.......................................................................................................((0.$ ENTRE*ABLE!....................................................................................................(60.& AN!......................................................................................................................... (60.( DE!)ENTO!......................................................................................................('0.6 INIDENTE! EJEM"LO......................................................................................(0.' DIMEN!IONAMIENTO.........................................................................................(

0.'.1 O"ERAI#N INTERNA - E4TERNA !ERVIIO! ID.......................(0. E!ENARIO DE EVAL)AI#N.........................................................................(00.0 "ERFILE!.............................................................................................................. (01 OTRO! !ERVIIO! BAJO DEMANDA............................................................611.1 ALANE...........................................................................................................61

1.2 ATIVIDADE!+ ENTRE*ABLE!+ AN!+ DE!)ENTO! -DIMEN!IONAMIENTO............................................................................................... ....6111 RE3)I!ITO! T%NIO!...................................................................................6211.1 INFORMAI#N DEL "RO"ONENTE............................................................62


&



11.2 METODOLO*A................................................................................................6$11.$ OR*ANIZAI#N............................................................................................... 6$11.& ELABORAI#N DE LA "RO")E!TA............................................................6$11.( "ROE!O DE TRAN!II#N..........................................................................6$11.6 INFORME!.........................................................................................................6&11.' RE!")E!TA ")NTO A ")NTO.....................................................................6&


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CAP&TULO I

!. PRECISIÓN A LAS CONDICIONES GENERALES

!.!. OBJETO

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!.2 INVALIDE( DE INFORMACIONES PREVIAS A ESTA INVITACIÓN

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!.# ACLARACIONES O MODIFICACIONES A LOS TÉRMINOS DE REFERENCIA

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!.% INSCRIPCIÓN DE PROVEEDORES

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!." LUGAR) FEC*A Y FORMA DE PRESENTACIÓN DE LAS OFERTAS

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!. GARANT&A DE SERIEDAD

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!.$ SOLICITUD DE ACLARACIONES Y ESTUDIO DE LAS OFERTAS

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!.' INTERFERENCIA

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!.+ NEGOCIACIÓN

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!.!0 ADJUDICACIÓN

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!.!! ELABORACIÓN Y SUSCRIPCIÓN DEL CONTRATO

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!.!2 PRÓRROGAS

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!.!# DURACIÓN DEL CONTRATO

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!.!% GARANT&A

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!.!" CLÁUSULA PENAL PECUNIARIA

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!.! LIQUIDACIÓN DEL CONTRATO

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CAP&TULO II

2 CONDICIONES FINANCIERAS

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2.2 PRESENTACION DE ANEXOS

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ANEXO ! , LISTADO DE PRECIOS PARA LA OPERACIÓN Y ADMINISTRACIÓN

DEL CENTRO DE COMPUTO

ANEXO 2 , LISTADO DE PRECIOS PARA LA OPERACIÓN Y ADMINISTRACIÓNDEL SISTEMA OPERATIVO


11



ANEXO # ,LISTADO DE PRECIOS PARA LA OPERACIÓN Y ADMINISTRACIÓN

RESPALDO

ANEXO % , LISTADO DE PRECIOS PARA LA OPERACIÓN Y ADMINISTRACIÓNDE BASES DE DATOS

ANEXO " , LISTADO DE PRECIOS PARA LA OPERACIÓN Y ADMINISTRACIÓNDE REDES DE DATOS

NOTA "7?7 >8e9c7? 8o 79eo+ e >ebe te9e? e9 c5e9t7 87 >e<9c;9 >e c7>7597 >e 87 7ctC>7>e >ec?t7 e9 e8 c7pt58o tHc9co >e 8o p?ee9te TH?m9o.

2.# CUBRIMIENTO DE LA OFERTA

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To>o 8o coto+ 7to+ ho9o?7?o @ >em e?eo K5e e79 9ece7?o p7?7 e8c5mp8me9to >e 87 ob87co9e po? p7?te >e8 co9t?7tt7 >ebe?9 K5e>7? 9c85>oe9 87 o<e?t7 eco9;mc7+ p?eCo 798 K5e e<ecte e8 o<e?e9te po? 5 c5e9t7 @?eo+ >e m79e?7 K5e 7K5e88o coto+ 7to+ ho9o?7?o @ >em e?eo 9op?eCto e9 87 p?op5et7 9o e?9 75m>o po? ETB+ 9 c7?7>o 7 Ht7 >e <o?m778597.

2.% IMPUESTOS Y FACTURACION

2.%.! I/134 5 65 V1735

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12



2.%.2 R131789:7 17 65 ;1731 5 3<364 =1 9/134 4>?1 65 R1735 1 IVA.

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2.%.# R131789:7 17 65 ;1731 5 3<364 =1 I/134 =1 I7=3?95 @ C41?894

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2.%.% R131789:7 5 T9364 =1 I/134 =1 39>?1

!e? 7 c7?o >e EL ONTRATI!TA e8 p7o >e8 ce9 po? ce9to 1 >e8 Imp5eto>e Tmb?e+ e8 c578 e? >eco9t7>o po? ETB >e c7>7 p7o o 7bo9o e9 c5e9t7 K5ee 8e ?e78ce 7 EL ONTRATI!TA e9 C?t5> 7 K5e e8 C78o? >e8 co9t?7to e? >e

c579t=7 9>ete?m97>7.

2.%." F583?589:7 /5?5 8473?53935 17 8474?894 4 79:7 31/4?56

E9 e8 eCe9to e9 K5e 87 o<e?t7 e7 p?ee9t7>7 b7o 87 mo>78>7> >e co9o?co+ )9;9tempo?78 o c578K5e? ot?7 <o?m7 >e 7oc7c;9+ 8o memb?o >e et7 <o?m7 >e7oc7c;9 po>?9 opt7? po? <7ct5?7? c7>7 59o >e e88o e9 <o?m7 9>epe9>e9te o e9co9o?co o 59;9 tempo?78.

E9 87 o<e?t7 e >ebe? 9>c7? 87 <7ct5?7c;9 e C7 7 ?e787? po? ep7?7>o o e9o9o?co ; )9;9 Tempo?78.

579>o e opte po? <7ct5?7? 9>epe9>e9teme9te+ e9 e8 co9t?7to e >ebe? 9<o?m7?:1 e8 Nt >e c7>7 59o >e 8o memb?o+ e9 e8 c7o K5e e7 p?oce>e9te+ 2 e8po?ce9t7e o C78o? >e 8o 9?eo K5e 8e co??epo9>7 7 c7>7 59o >e eto. L49731?5731 =16 C474?894) U79:7 31/4?56 4 85691? 43?5 ;4?5 =1


1$



5489589:7 =1>1?7 ;583?5? 97?14 =1 581?=4 847 /5?3989/589:7135>6189=5 17 16 D481734 C474?8956.

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2."MONEDA DE COTI(ACION

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2. FORMA DE PAGO

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>e 87 <7ct5?7 co??epo9>e9te+ 7comp7G7>7 >e8 Act7 me9578 >e ?ecbo >e8?epectCo e?Cco 7 e9te?7 7t<7cc;9 >e ETB+ 5c?t7 po? e8 !5pe?Co? >e8co9t?7to @ e8 co9t?7tt7.

NOTA: "7?7 e<ecto >e8 p7o+ e8 co9t?7tt7 >ebe? 7c?e>t7? e8 p7o >e 5ob87co9e e9 m7te?7 >e e5?>7> oc78 AR"+ E"! @ AF" @ 7po?tep7?7<c78e IBF+ !ENA+ 77 >e ompe97c;9 ?epecto >e8 pe?o978 5t87>op7?7 eec5t7? e8 co9t?7to .

2.$ ESTIPULACION CONTRACTUAL SOBRE ABONO DE PAGO A

CONTRATISTAS


1&



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2.' REINTEGRO DE DINEROS POR PARTE DE LOS CONTRATISTAS CUANDOSE IDENTIFIQUEN MAYORES VALORES. ENTREGADOS POR CUALQUIERCONCEPTO.

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p7o @ 87 <ech7 >e >eCo85c;9+ 5t879>o 8o =9>ce >e p?eco 78co95m>o? e9 e8 mbto 97co978+ p7?7 87 Repb8c7 >e o8omb7ce?t<c7>o po? e8 DANE p7?7 >cho pe?=o>o. E9 c7o >e 9o co9t7? co9 879<87c;9 co??epo9>e9te 78 pe?=o>o 7 7ct5787? e tom7? e8 p?ome>ome9578 o >7?o co??>o >e8 7Go+ e9 e7 e8 c7o e h7? e8 c8c58o co9b7e e9 Ht7. "7?7 e8 c7o >e e9e?o+ po? 9o te9e? 9<o?m7c;9 K5e pe?mt7et7b8ece? e8 p?ome>o+ e tom7? 87 >e8 mmo pe?=o>o >e8 7Go9me>7t7me9te 79te?o?.

• "7?7 ete c8c58o e 9c85@e e8 C78o? >e8 IVA co??epo9>e9te.• E9 e8 eCe9to e9 K5e e8 co9t?7tt7 9o e<ecte e8 ?e9te?o e9 87 <ech7 <7>7

p7?7 e8 e<ecto+ ETB 7p8c7? 9te?ee >e mo?7 8K5>7>o 7 87 t77 mm7>e 9te?H >e mo?7 ce?t<c7>7 po? 87 !5pe?9te9>e9c7 B79c7?7+ Ce9tee9t?e 87 <ech7 <7>7 p7?7 87 >eCo85c;9 >e 8o >9e?o @ 87 <ech7 ?e78 >e p7o.

2.+ RESPUESTA PUNTO A PUNTO

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2.!0 EVALUACIÓN FINANCIERA


1(



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"7?7 c7>7 597 >e 87 7ctC>7>e+ e >e9t<c7? 87 o<e?t7 K5e co9te97 e8 me9o? p?eco me9578 e9 e7 7ctC>7> @ e oto?7? e8 mmo p59t7e eco9;mco. E8p59t7e eco9;mco >e 87 >em o<e?t7+ p7?7 87 7ctC>7> obeto >e eC7857c;9+ ec78c587? me>79te 87 7p8c7c;9 >e 87 5e9te <;?m587:

"59t7e U "m9 m7 / " >o9>e+

"59t7e U "59t7e >e 87 o<e?t7 e9 87 7ctC>7>

"m9 U "?eco me9578 m=9mo cot7>o p7?7 87 7ctC>7> >e9t?o >e8?79o >e o<e?t7.

m7 U "59t7e eco9;mco mmo >e 87 7ct C>7> (p59to

" U "?eco cot7>o po? 87 o<e?t7 e9 87 7ctC>7> 9c85>7 87 co??ecco9e 7?tmHtc7

E8 p?ome>o A?tmHtco >e 87 5m7to?7 tot78 >e 87 c78<c7co9e p7?7 87 7ctC>7>eo8ct7>7 >7? e8 p59t7e eco9;mco tot78 >e 87 o<e?t7+ 7=:

1. ")NTAJE MA4IMO "ARA LA O"ERAI#N -

ADMINI!TRAI#N DEL CENTRO DE COMPUTO( ")NTO!

2. ")NTAJE MA4IMO "ARA LA O"ERAI#N - ADMINI!TRAI#N DEL SISTEMA OPERATIVO

( ")NTO!

$. ")NTAJE MA4IMO "ARA LA O"ERAI#N - ADMINI!TRAI#N DE RESPALDO

( ")NTO!

&. ")NTAJE MA4IMO "ARA LA O"ERAI#N - ADMINI!TRAI#N DE BASES DE DATOS

( ")NTO!

(. ")NTAJE MA4IMO "ARA LA O"ERAI#N - ADMINI!TRAI#N DE REDES DE DATOS

( ")NTO!

PUNTAJE TOTAL DE LA OFERTA 9 !)2)#)%)""MAXIMO PUNTAJE TOTAL ECONOMICO "00 PUNTOS


16



CAPITULO III

# REQUERIMIENTOS TECNICOS

#.! ANTECEDENTES

A co9t957c;9 e ?e87co979 87 p?9cp78e >me9o9e >e Tec9o8o=7 >eI9<o?m7c;9 e9 ETB+ 87 c<?7 p?ee9t7>7 co??epo9>e9 7 87 etm7c;9 >e8 et7>o7 59o >e 26

S4/4?31 =1 TI 56 714894 58356 =1 ETB >55=4 17 16 4=164 1TOM

A=9793?589:7 =16 N14894

V981/?19=17895 =1 I7;4?3985

C691731 I731?74C691731 I731?74

O/1?589:7 =16 714894E3?53195 =1 N14894

C691731 131?74 5 79H16 N5894756M59H4 @ C4?/4?539H4C691731 131?74 5 79H16 N5894756M59H4 @ C4?/4?539H4

*et;9 <979ce?7 J5?=>co*et;9 Rec5?o,5m79o

o9t?o8 I9te?9o

V1735 S4/4?31 F583?589:7

Me?c7>eo+ A>m9t?7c;9 >e 8e9te

*et;9 >e p?o>5cto @ e?Cco

!tem7 ob?e 87 9<?7et?5ct5?7 >ete8ecom59c7co9e

Re87c;9 co9 "?oCee>o?e @ A87>o

O34?897) /?4H11=4?1O34?897) /?4H11=4?1

Et?7te7 >e95eCo p?o>5ctoe 9<?7et?5ct5?7

>e TI

om59c7co9e

A=9793?589:7 =16 N14894

V981/?19=17895 =1 I7;4?3985

C691731 I731?74C691731 I731?74

O/1?589:7 =16 714894E3?53195 =1 N14894

C691731 131?74 5 79H16 N5894756M59H4 @ C4?/4?539H4C691731 131?74 5 79H16 N5894756M59H4 @ C4?/4?539H4

*et;9 <979ce?7 J5?=>co*et;9 Rec5?o,5m79o

o9t?o8 I9te?9o

V1735 S4/4?31 F583?589:7

Me?c7>eo+ A>m9t?7c;9 >e 8e9te

*et;9 >e p?o>5cto @ e?Cco

!tem7 ob?e 87 9<?7et?5ct5?7 >ete8ecom59c7co9e

Re87c;9 co9 "?oCee>o?e @ A87>o

O34?897) /?4H11=4?1O34?897) /?4H11=4?1

Et?7te7 >e95eCo p?o>5ctoe 9<?7et?5ct5?7

>e TI

om59c7co9e


1'



A/4@4 56 N14894

ETB c5e9t7 co9tem7 >e9<o?m7c;9 K5e7po@79 8o p?9cp78ep?oceo p?o>5ctCo>e 87 o?797c;9.,o@ e9 >=7+ 87 et;9co?po?7tC7 e 7po@7>7po? 8o >7to @ 879<o?m7c;9 K5ep?opo?co979 8otem7 9Co85c?7>oe9 87 c7>e97 >e C78o?.

S9315 =1 97;4?589:7!o8ct5>e >e 8=9e7 bc7+c7teo?=7+ 5p8eme9t7?o+ "B4+

AD!L+ I9te?9et+ 87?7 >t79c7+te8H<o9o pb8co+ o<e?t7come?c78e p7?7 ?eo978e+p?omoco9e p.e. 12 7Go ETBDe7??o88o I9ho5e W compo9e9te>e 9te?7c;9 I9ho5e W !59O9eM >e ( tem7 >e 9<o?m7c;9

S4/4?31 5 C566C1731?) 8173?4=1 1?H9894 @8173?4?1947561 /5?5H1735)469893=1 @?18654.

B4=15 =1 D534 1 I7316917895 =1N14894

A98 >e compete9c7+<7ct5?7c;9+ 9?eo po? eme9to+c7mp7G7+ 7po@o 7 87 7te9c;9 >e?ec87mo.

!.$ M966471 =1?193?4 2." TB

F583?589:7 847H1?1731Loc78+ 87?7 >t79c7+ <7ct5?7c;9>?ect7Opo?t59>7> e9 87 <7ct5?7c;9 @co9Ce?e9c7

S9315R1HC597V9K94?@ BMP

S9315 F9757891?4 SAP - H1?9:7%.$

Y RM-CAG139:7 =16 =11/14) 84/?5/4? I731?713) IAIA - 973?5713

".$00 /1?475847 58814 59595

T187464<5

L7 ope?7c;9 >e TI etb77>7 e9 tec9o8o=7>e 8o 5e9te

p?oCee>o?e: ,ew8ett"7cX7?>+ !)NMc?o@tem+ EM+O?7c8e+ Mc?oo<t+ BEA+

N1?4 =1 5?94 =1 TI Acceo 7 8o 7p8c7tCo >e8 9eoco@ he??7me9t7 >e co87bo?7c;9 @

p?o>5ctC>7>.

.00 5?94 #.%$" /134=1 3?5>54

D535 C1731? 84?/4?539H4I9<?7et?5ct5?7 p7?7 opo?t7? 87

# D535 C1731? 17B443)


1



A8c7te8+ E?co9+NoCe88+ !A"+ Re>,7t+"e?e?9+ e9t?e ot?o.

ope?7c;9 9te?97 @ 8o 95eCoe?Cco b77>o e9 TI

9731?8471835=4

B51 =1 =534 !00 >51 =1=534) =1 16654>?1 S4;35?169>?1

P6535;4?5 =1 8:/34 #00 1?H9=4?1

S9315 =1 A65817591734DpotCo K5e 78be?79 8o >7to?eK5e?>o po? 8o tem77p8c7co9e+ b7e >e >7to

$0 TB ?5R1= SAN =1565817591734.

R1/56=4op7>o >e 9<o?m7c;9 p7?77?chC7>o @ p?otecc;9 <?e9te 7>7Go o pH?>>7 5t879>o>potCo ete?9o.

22 79=5=1 =1?1/56=4 17 2?4>43S34?5131 L$0085/589=5= =1"0 M>

R1= 84?/4?539H5 R1= G9513?4/4693575.A79664 !0G. %$00 /734.

S1?9=5= I7;4?53985 20 ;9?1566H9?3561 2 IPS 2 A739H9?A739/5 =1F?4731?5A739H9?84?/4?539H4.

PCEK5po >e c;mp5to <o @ po?tt8e

%.%00161173497;4?3984


10



#.2 OBJETIVOS

ETB et 9te?e7>7 e9 87 co9t?7t7c;9 >e 87 7>m9t?7c;9 @ ope?7c;9 >e9<?7et?5ct5?7 >e tec9o8o=7 9<o?mtc7+ @ ot?o e?Cco b7o >em79>7+ co9 e8 <9>e 7po@7? 87 p?et7c;9 >e 8o e?Cco 9<o?mtco t79to 7 c8e9te 9te?9oco?po?7tCo como ete?9o c8e9te >e 8o e?Cco >e ID+ e9 >o mo>78>7>e:

P5?5 8691731 9731?74 b7o 87 5pe?C;9 >e pe?o978 >e p879t7 >e ETB+pe?te9ece9te 7 87 Vcep?e>e9c7 >e I9<o?mtc7+ ?e787? 87 87bo?e >e ope?7c;9>e 8o e?Cco >e 9<?7et?5ct5?7+ ob?e 8o >om9o tec9o8;co 797>o+c5mp8e9>o 8o AN! et7b8ec>o p7?7 t78 <9.

P5?5 8691731 131?74 ope?7? 8o e?Cco >e D7t7 e9te? >e 59o o m c8e9te>e <o?m7 ec85C7. E8 "?oCee>o? e8ecco97>o po>? et7b8ece? e8 mec79mo >em7@o? e<ce9c7 p7?7 7?79t7? e8 c5mp8me9to >e 8o AN! @ 87 eco9om=7 >eec787 e9 87 eec5c;9 >e 87bo?e >e ope?7c;9.

E9 7mbo c7o+ e po>?9 o8ct7? ?ec5?o 7>co978e co9 e8 <9 >e 9c?eme9t7?87 cobe?t5?7 >e 8o e?Cco e9 ?e87c;9 >?ect7 co9 e8 9c?eme9to >e 87 >em79>7?eK5e?me9to+ c8e9te+ 9<?7et?5ct5?7.

G645?94 =1 3?974 1/615=4

D e9t?o >e ;mp5toID I9te?9et D7t7 e9te?

AN! Ac5e?>o >e NCe8 >e !e?CcoAT e9t?o >e A@5>7 Tec9o8;c7 ,e8p DeX p7?7 557?o 9te?9oOEM O?7c8e E9te?p?e M797e? JAL J7C7 App8c7to9 L7@e?

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2



3.3 ENTORNO ETB

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21



pe?mt7 7 87 comp7G=7 e5? e9>o compettC7 @ 8=>e? e9 8o me?c7>o 7ct578e @8o <5t5?o.

CAPITULO IV

% ASPECTOS ESPEC&FICOS

%.! PROCESO DE SELECCIÓN

Lo p?opo9e9te p5e>e9 p?ee9t7? o<e?t7 p7?7 87 p?et7c;9 >e e?Cco >e 59o oC7?o >om9o tec9o8;co+ 9 emb7?o+ 9 mpo?t7? 87 p?op5et7+ 64 85/<364! 5 %) !0 @ !! 47 8471.

F?5to >e8 p?oceo >e e8ecc;9 po>?9 et? 59o o C7?o co9t?7to+ tom79>o e9c5e9t7 8o 7pecto tHc9co+ <979ce?o @ 5?=>co.

"7?7 e8 c7o >e8 85/<364 !0 , O3?4 1?H9894 K5e e p5e>e9 ?eK5e?? po? >em79>7 e9 c578K5e? mome9to >e 87 eec5c;9 >e8 co9t?7to 87 797c;9 >e etoe?Cco e h7? po? me>o >e 597 eC7857c;9 >e p?op5et7 epec=<c7+p?ee9t7>7 po? 8o co9t?7tt7+ tom79>o e9 c5e9t7 7pecto tHc9co+ <979ce?o@ 5?=>co.

%.2 DIMENSIONAMIENTO

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E8 P?4/471731 po>? C7?7? 87 c79t>7>e >e ?ec5?o 7 797? o9te 5 o<<tep7?7 87 p?et7c;9 >e8 e?Cco+ 9 emb7?o+ 9o C7?7?9 8o 9>c7>o?e+ AN!+Dec5e9to+ t7?e7 @ e9t?e7b8e 7co?>7>o p7?7 87 9c7c;9 >e8 e?Cco.

%.# INICIO DEL SERVICIO


22



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%.% PROCESOS Y METODOLOG&A

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•

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%." VISITA

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9<?7et?5ct5?7.ETB com59c7? p?eC7me9te e8 >=7+ 857? @ ho?7 >e et7 Vt7.


2$



%. CONFIDENCIALIDAD

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2&



CAPITULO V

" SERVICIO DE ADMINISTRACIÓN Y OPERACIÓN DE CENTRO DECÓMPUTO

".! ALCANCE

Ete e?Cco te9e como <978>7> p?oCee? 87 7>m9t?7c;9 @ ope?7c;9 >e e9t?o>e ;mp5to e9 >Ce?7 mo>78>7>e+ e8 P?4/471731 >ebe? cot7? c7>7mo>78>7>+ ETB e8ecco97? 87 m co9Ce9e9te:

!. "'#": o9te e9 87 ope?7c;9 859e 7 Ce?9e+ :h 7 1':h2. "!#" =9?74 ) ;971 =1 1575 @ ;139H4: o9te e9 87 ope?7c;9 e9

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%. $2%#" Ope?7c;9 2& ho?7+ ' >=7 7 87 em797+ 8o $6( >=7 >e8 7Go

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".2 ACTIVIDADES

E9 e8 A714 B , A839H9=5=1 C173?4 =1 C:/34 - e ?e87co979+ 9 8mt7?e 7+

87 7ctC>7>e m=9m7 7 >e7??o887? e9 e8 e?Cco >e ope?7c;9 >e e9t?o >e;mp5to 9c85@e 87 >ec?pc;9 >e8 9Ce8 1 >e 7te9c;9 >e 9c>e9te.

".# ANS

"7?7 87 p?et7c;9 >e ete e?Cco e h7 et7b8ec>o 8o 5e9te AN!

No.

;>o

Nomb?e Dec?pc;9 F;?m587 >e c8c58o Met7

1 D AN!1

Tempo >e7te9c;9

>e9c>e9te[ReK5e?>o\

Tempop?ome>o

>e7te9c;9+>e p?me?9Ce8+ ob?e

IncidentesTotal

T TA

Incidente Atención

ANS CDC #

1

∑=−

Me>c;9 me9578TA: tempo p?ome>o >e Ate9c;9

]U 1(m95to


2(



879<?7et?5ct5?7 78o7>7e9 e9t?o>e;mp5to

>e 9c>e9te

2 D AN!2

E<ectC>7>e9 87o85c;9>e9c>e9te[ReK5e?>o\

Nme?op?ome>o>e tK5ete>e9c>e9te?e7be?to

cetiquetesdeTotal

reabieTiquetes NP ANS CDC

#

#2 =−

Me>c;9 me9578Ete 9>c7>o? e c78c587 co9 b7ee9 to>o 7K5e88o tK5ete K5e>ebe?o9 e? ?e7be?to po? <78t7 >ee<ectC>7> e9 87 o85c;9 >7>7.

]U (

$ D AN!$

E<ectC>7>e9 87eec5c;9>e t7?e7p?o?7m7>7[ReK5e?>o\

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programad Tareas

ejecuta NOTareas ET ANS CDC

#

#

3 =−

Me>c;9 me9578ET: E<ectC>7> t7?e7p?o?7m7>7

]U 1

& D AN!&

Tempo >eo85c;9

>e9c>e9te

Tempop?ome>o

>e o85c;9+>e p?me?9Ce8+ ob?e879<?7et?5ct5?7 78o7>7e9 e9t?o>e;mp5to

IncidentesTotal

T TS

IncidentesSolución

ANS CDC #

4

∑=−

Me>c;9 me9578T!: Tempo p?ome>o >e !o85c;9>e 9c>e9te.

]U 2&ho?7

[ReK5e?>o\

]U 12ho?7[Dee7b8e\

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26



".% DESCUENTOS

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"." INCIDENTES EJEMPLO

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!tem7 >eet;9

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$ //26 1:$&:11 AM <7cK7782 !e?C>o? I9te?mte9c7

!tem7 >eet;9

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& //26 12:16:&6 "M A!"BD1 !e?C>o? F7887 >?Ce?

Ope?7>o? I9<o?m; 7 NCe8

( //26 12:22:2 "M <wcc7 F?ew788 AI9te?mte9c7

!tem7 >eet;9

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*et;9 !e?Cco

!tem7 >eet;9

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0 //26 1:&:&& "M eto92.etb.com.co

*et;9 !e?Cco

!tem7 >eet;9

e??7>o po?NCe8 2

1 //26 1:&:&& "M eto92.etb.com.co

*et;9 !e?Cco

!tem7 >eet;9

e??7>o po?NCe8 2

11 //26 1:&:&6 "M eto92.etb.com.co

*et;9 !e?Cco

!tem7 >eet;9

e??7>o po?NCe8 2

12 //26 1:(:$$ "M <wcc7 F?ew788 AI9te?mte9c7

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A87?m7 po?")

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1( //26 $:(0:$& "M <wcc7 F?ew788 AI9te?mte9c7

!tem7 >eet;9

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". DIMENSIONAMIENTO

"..! OPERACIÓN INTERNA

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o !e?C>o?e: !)N+ ,ew8ett"7cX7?>o

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2



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o A5to@ Eec5c;9 75tom7t7>7 >e p?oceoo ," Ope9Cewo ," Ope?7to9o ," "e?<om79ce M797e? o TV

"..2 OPERACIÓN PARA CLIENTES EXTERNOS , SERVICIOS IDC

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pe?o97 7>co978e p7?7 ope?7c;9+ b7o >em79>7.

".$ PERFILES

! be9 ete co9t?7to b5c7 87 7>m9t?7c;9 @ ope?7c;9 >e ete >om9o+ p7?7eec5t7? >ch7 87bo?+ co9 b7e e9 87 et?5ct5?7 7ct578 >e8 ?e7+ e 5e?e 78P?4/471731 5e9te pe?<8:

Apecto Dec?pc;9

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o9ocme9to epec=<co !tem7 Ope?7tCo 9>ow

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20



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Epe?e9c7 m=9m7 1 7Go


$



CAPITULO VI

SERVICIO DE ADMINISTRACIÓN Y OPERACIÓN DE SISTEMA OPERATIVO

.! ALCANCE

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.# ENTREGABLES

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T TA

Incidente Atención

ANS ASO#

1

∑=−

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reabieTiquetes NP ANS ASO

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Tempop?ome>o>e o85c;9>e9c>e9te797>o

IncidentesTotal

T TS

IncidentesSolución

ANS ASO#

4

∑=−


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Tpo >e e?Cco p7?7 A>m9t?7c;9 @ Ope?7c;9 !tem7 Ope?7tCo:

Tipode

servicio

Franjade

Servicio

Descripción Tiempo deAtención deIncidentes

1 7x24 Lunes a Domingo (incluyendo festivos),los 365 días del ao, 24 !o"as

1# minutos

2 6x12 Lunes a $%&ado (incluyendo festivos),

7'## am a 7'## m

3# minutos

3 5x Lunes a *ie"nes, +'## am a 5'## m 4 !o"as

." DESCUENTOS


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. INCIDENTES EJEMPLO

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.' ESCENARIO DE EVALUACIÓN

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T9/4 =11?H9894 #

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.+ PERFILES

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$



CAPITULO VII

$ SERVICIO DE ADMINISTRACIÓN Y OPERACIÓN DE RESPALDO

$.! ALCANCE

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9ot<c7>o.

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$.2 ACTIVIDADES

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tempo >e e9t?e7 9o 5pe?o? 7 597 em797.

$.% ANS


No.

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1 A!B AN!1

Tempo >e7te9c;9

>e9c>e9te[ReK5e?>o\

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IncidentesTotal

T TA

Incidente Atención

ANS ASB#

1

∑=−

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2 A!B AN!2



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programad Tareas

ejecuta NOTareas ET ANS ASB

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#

3 =−


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& A!B AN!&



IncidentesTotal

T TS

IncidentesSolución

ANS ASB#

4

∑=

−


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$." DESCUENTOS


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7 1 po? e9cm7 >e 87met7


1+1 7 2 po? e9cm7 >e 87met7



&1



2+1 7 $ po? e9cm7 >e 87met7




$. INCIDENTES EJEMPLO

De <o?m7 85t?7tC7 e p?ee9t7 597 ?e87c;9 >e 9c>e9te 7te9>>o po? 8o A>m9t?7>o?e >e !tem7 Ope?7tCo e8 0 >e 7oto >e 26 : 7m 7 (:pm


B7cX5p !o<tw7?e Le7to !o8ct5> >e cop7 >ee5?>7>

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$.$ DIMENSIONAMIENTO

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$.' ESCENARIO DE EVALUACIÓN

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$.+ PERFILES


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&&



CAPITULO VIII

' SERVICIO DE ADMINISTRACIÓN Y OPERACIÓN DE BASES DE DATOS

'.! ALCANCE

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'.2 ACTIVIDADES

Principales Actividades

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oyo a las -"eas de Desa""ollo./antenimiento, cuyo o&0etivo "incial es"ovee" el conocimiento y exe"ticia en las actividades de lanicacin,diseo, y desa""ollo de nuevas alicaciones con &ase de datos, así comotam&in, en las me0o"as y cam&ios a las &ases de datos existentes' Las&ases de datos de los sistemas ("elacionadas en la seccinDimensionamiento) de&e"%n actualia"se continuamente a la ltimave"sin disoni&le en el me"cado del mane0ado" de ase de Datos89L:, ce"ticada a"a la latafo"ma tecnolgica "ouesta aco"de a losolicitado en el ;lan de "enovacin <ecnolgica =ue :< dete"mine al"esecto'

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Responsabilidades

dminist"acin de "estau"acin de &ac>us de ase de Datos de laslatafo"mas administ"adas'

?ene"acin de "ocedimientos ante "utinas no"males de"ecue"acin

dminist"acin y 9ont"ol e"acional de ase de Datos ?estin de @sua"ios, en licaciones y ase de Datos' ?estin del esacio en la modalidad de "c!iving, si se encuent"a

imlementada dic!a ocin' $egu"idad en las licaciones y Datos, "esidentes en el e=uio

com"ometido en el se"vicio' Documentacin de las ases de Datos' 8egist"o de :ventos de cam&io en la ase de Datos e Anstancias' :0ecucin de 8esaldos' 8evisin y diagnstico de los "c!ivos de L? de las alicaciones' 8egist"o de ctividad dia"ia desa""ollada' 9onocimiento adecuado del $istema e"ativo en el cual "eside la

ase de Datos' Anvestigacin y 8esolucin de ;"o&lemas "eo"tados o" @sua"ios

Binales' 8ecue"acin (ase de Datos, &0etos, @sua"ios)


&6



ctividades de dminist"acin del :sacio, en $e"vido"es y asesde Datos'

9ont"ol de "endimiento de las Anstancias de ase de Datos' 9ont"ol de $eguimiento de :""o"es' 8evisin de Documentacin <cnica de la ;latafo"ma' *e"icacin de ;"ocedimientos e Anfo"macin de 8esaldo' Anfo"mes mensuales' seso"ía y a"ticiacin en ;"oyectos "elacionados a la funcin

desa""ollada' 8eo"ganiacin de los o&0etos de ases de Datos (ta&lesaces,

ta&las, índices, usua"ios y ot"os)' namiento del "endimiento' :0ecuta" en fo"ma dia"ia o semanalmente el c%lculo de las

estadísticas a"a las ta&las e índices (nalye) Anstala", actualia" y mig"a" ve"siones o tios de ase de Datos' alancea" los a"c!ivos de datos de :.$' nalia" las sentencias $CL =ue van a se" imlementadas en los

"e=ue"imientos de ases a "oduccin $e de&e"% !ace" uso intensivo de las facilidades de soo"te dadas

o" "acle metalin>'o"acle'com

'.# ENTREGABLES

P?9789/561 E73?15>61

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'.% ANS


No.

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1 DBA AN!1

Tempo >e7te9c;9>e

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1

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TipodeServicio

FranjaDe

Servicio

Descripción Tiempo deAtención

Ambientes deProducción

Tipo A

Tiempo deAtención

Ambientes dePruebas,

Desarrollo oMigración

Tipo B1 7x24 Lunes a Domingo

(incluyendofestivos), los 365días del ao, 24

!o"as

1# minutos E

2 6x12 Lunes a $%&ado(incluyendo

festivos), 7'## ama 7'## m

2# minutos 2 !o"as

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+'## am a 5'##m

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!e co9<o?m79 e9to9ce tpo 1+ 2A+ 2B+ $A @ $B.

'." DESCUENTOS


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met7

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7>m9t?7c;9 @ ope?7c;9 >e ete >om9o.


'. INCIDENTES EJEMPLO

De <o?m7 85t?7tC7 e p?ee9t7 597 ?e87c;9 >e 9c>e9te 7te9>>o po? 8o A>m9t?7>o?e >e B7e >e D7to e8 0 >e 7oto >e 26 : 7m 7 (: pm


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1

'.$ DIMENSIONAMIENTO

'.$.! OPERACIÓN INTERNA

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• Top 1 >e b7e >e >7to e9 ope?7c;9:

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'.$.2 OPERACIÓN PARA CLIENTES EXTERNOS , SERVICIOS IDC

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'.' ESCENARIO DE EVALUACIÓN

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P?4=834 BD T9/4 =11?H9894 !

T9/4 =11?H9894 2-A

T9/4 =11?H9894 #-A

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'.+ PERFILES


Apecto Dec?pc;9


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7 *b.


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CAPITULO IX

+ SERVICIO DE ADMINISTRACIÓN Y OPERACIÓN DE RED DE DATOSCORPORATIVA

+.! ALCANCE

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+.2 ACTIVIDADES

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+.# ENTREGABLES

E9t?e 8o e9t?e7b8e p7?7 ete e?Cco et9+ 9 8mt7?e 7:

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+.% ANS


No.

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1 AAR AN!1

Tempo >e7te9c;9>e9c>e9te[ReK5e?>o\

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IncidentesTotal

T TA

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ANS AAR#

1

∑=

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TipodeServicio

FranjaDe

Servicio

Descripción

1 7x24 Lunes a Domingo (incluyendo festivos), los 365 díasdel ao, 24 !o"as

2 6x12 Lunes a $%&ado (incluyendo festivos), 7'## am a 7'##m3 5x Lunes a *ie"nes, +'## am a 5'## m

+." DESCUENTOS

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1 A!O AN!1

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+. INCIDENTES EJEMPLO

De <o?m7 85t?7tC7 e p?ee9t7 597 ?e87c;9 >e 9c>e9te 7te9>>o po? e8 ?5po>e Re>e.


"?o>5cc;9

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COMPROMISO ANTICORRUPCIÓN

(F/8: D:L 8:;8:$:F<F<: D:L ;8;F:F<:), en condicin de"e"esentante legal de (8GHF $9AL), maniesto ex"esamente mivoluntad de asumi" el "esente 9/;8/A$ F<A988@;9AHF, teniendoen cuenta las siguientes conside"aciones

PRIMERO 35e 87 Emp?e7 >e Te8ecom59c7co9e >e Boot !.A. E.!.". ETB+e9 7>e879te ETB+ ?e787 59 p?oceo >e co9t?7t7c;9 p7?7 RE!)MEN OBJETODEL ONTRATO

SEGUNDO 35e e >e m 9te?H 7po@7? 87 7cc;9 >e ETB p7?7 <o?t78ece? 87t?79p7?e9c7 e9 5 p?oceo >e co9t?7t7c;9+ @ 87 ?epo97b8>7> >e ?e9>? c5e9t7

TERCERO 35e o@ co9ce9te >e K5e e8 7e5?7me9to >e 87 t?79p7?e9c7 e9 8op?oceo co9t?7ct578e ?e>59>7 e9 be9e<co 9o ;8o >e ETB+ 9o >e 8o p?opop7?tcp79te+ e9 c579to 7?79t7 K5e 87 7>5>c7c;9 >e8 co9t?7to e h7? 7 87o<e?t7 K5e o<?ec7 87 meo?e co9>co9e

CUARTO 35e como p?opo9e9te ?eco9oco K5e 87 p?ee9t7c;9 >e p?op5et7 e9ete p?oceo+ e e<ect7 e9 59 e9to?9o mp7?c78 @ compettCo @ 9o 5eto 7p?eo9e o 7b5o

QUINTO 35e co9oco 7 c7b78>7> 87 co9>co9e e9e?78e >e co9t?7t7c;9 >eETB+ 8o tH?m9o >e ?e<e?e9c7 o co9>co9e >e 9Ct7c;9 @ 5 7>e9>7+ @ 87?e87 >e 5eo et7b8ec>7+ @ ?eco9oco K5e o9 eK5t7tC7 @ 9o <7Co?ece9 7 59p?opo9e9te e9 p7?tc587?

SEXTO 35e p7?7 p7?tcp7? e9 e8 p?oceo+ 87 oce>7> K5e ?ep?ee9to h7et?5ct5?7>o 597 p?op5et7 e?7+ co9 9<o?m7c;9 <>e>97 @ 597 o<e?t7 eco9;mc775t7>7 7 87 ?e78>7> K5e 7e5?7 87 eec5c;9 >e8 co9t?7to e9 87 co9>co9e >ec78>7> @ opo?t59>7> e>7 e9 8o tH?m9o >e ?e<e?e9c7 o co9>co9e >eco9t?7t7c;9

SÉPTIMO 35e como p?opo9e9te etmo co9Ce9e9te 87 <o?m587c;9 >e 59 p7ctoep8=cto e9 c579to78 7c7t7me9to >e 87 9o?m7 5?=>c7 @ Htc7 K5e >ebe9 ?e? 8o p?oceoco9t?7ct578e @+ po? 8otanto, susc"i&o el "esente documento unilate"al =ue se "egi"% o" lassiguientes cl%usulas

CLÁUSULA PRIMERA OM"ROMI!O! A!)MIDO!

o9 87 5c?pc;9 >e8 p?ee9te >oc5me9to 75mo 8o 5e9te comp?omo:

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!2 CLÁUSULA SEGUNDA. CONSECUENCIAS DEL INCUMPLIMIENTO

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E9 co9t79c7 >e 8o 79te?o?+ 8o 5c?bo e9 Boot+ D. .+ 7 8o SSSSSSSSSSSSSSSSSSS.Nomb?e. .Rep?ee9t79te Le78 >e SSSSSSSSSSSSSSSSSSSSS

ota! "ste compromiso deber# ser $rmado por elRepresentante %egal del Proponente & ser presentado comoane'o de la propuesta (este ane'o no da puntaje)*

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