ABOUT US

Contract Services Group was established in 1996. We are a privately owned construction and maintenance business based in Port Talbot and Caerphilly, and operate across South Wales and beyond.

A building Contractor specialising in a wide range of building services including refurbishment, construction and maintenance work. As an established SME enjoying steady growth, we pride ourselves on our reputation, integrity, and our commitment to quality is in everything we do. We aim to be the contractor of choice.

The GroupThe Group operates the core functions including the Board of Management, Finance, HR, Compliance and accreditations and these serve to help promote our growth across all divisions of the business.

2020 VisionBy 2020, we want to become one of the strongest contractors in Wales, working with like-minded organisations with targeted, sustainable and consistent growth in size and profitability.

We will communicate effectively, and do so with clear leadership. As an organisation, we place value on our dedicated people, and strive to build a reputation as a learning organisation.

We will always do the right thing when it comes to our customers, our people - and for the communities we work in.

Our missionHowever we choose to engage, we will deliver a consistent high quality service in everything we do. Our values will underpin all of our activities, and our costs will always be competitive and represent value for money where it really matters.

Our ValuesIntegrity We always do the right thing, and do it with honesty.

RespectWe always do what we say.

FlexibleWe are always flexible in our approach and to new opportunities.

Supportive We are always supportive to everyone we engage with.

ConfidentWe are always confident in our ability to deliver our vision.

Working in partnership

Strong sustainable growth

Technology enabled

Learningorganisation

Developing talent

Reward and Recognition

CONTENTS

1 ABOUT US

5 RETROFIT

7 RESPONSE

9 CONSTRUCTION

11 MECHANICAL & ELECTRICAL

13 DEVELOPMENT

15 OUR COMMITMENTS & CHARITY

17 ENVIRONMENTAL & HEALTH AND SAFETY

Until 2017

0 9 1 2

RETROFITA leading Contractor in the sector, we pride ourselves on our history of great business practice. We offer an extensive range of refurbishment works, across a wide range of sectors.

These works range from WHQS upgrades - internal and external, estate regeneration, void property works, sheltered, high rise and, extra care. We also carry out EWI, IWI, roofing and associated works and are Green Deal accredited.

In addition, we carry out a range of works in the private and commercial sectors such as offices, schools, private residences, industrial and commercial buildings, hospitals and student accommodation.

ZERO DEFECTS

of WHQS projects completed in the last six months with zero defects98% (Q3 2015)

15,000RESPONSIVE CALLSON AVERAGE PER ANNUM

RESPONSEWe offer a full 24/7 Responsive Maintenance Service which includes full call-centre management, job co-ordination, works ordering, appointment scheduling, operative management, quality control and out of hours working.

We carry out works in both the Commercial and Residential sectors. This includes general need’s properties, student accommodation and sheltered schemes. Commercially it includes offices and building maintenance in both the Public and Private sector.

CONSTRUCTIONOur award winning Project Management Team, have extensive experience of a wide variety of construction projects. These range from schools and universities, to hospitals and residential and commercial developments for both the public and private sector.

We are well versed in understanding what makes a successful partnership and can proudly say that we offer a highly competent, transparent and innovative Project Management Team that work hard to deliver the client brief by working in close collaboration to deliver bespoke solutions.

MECHANICAL & ELECTRICALWith over 20 years’ experience in the refurbishment sector, we have the ability to offer a range of bespoke M & E Services. These include electrical testing, gas and boiler servicing, as well as general M & E installation services for new build and refurbishment projects.

Our directly employed plumbers and electricians delivering M & E Services are fully NICEIC and Gas Safe registered.

DEVELOPMENTContract Services remains financially strong despite a challenging market place. As such we are a stable and highly capable partner in the delivery of a range of package deal solutions. We are open to engaging with Land Consultants, Developers and RSLs in order to deliver solutions that meet housing needs.

Furthermore our exceptional retrofit experience extends our offering to schemes that breathe new life into empty or derelict properties. Particularly in areas of regeneration to bring much needed quality accommodation in areas of high demand.

COMMITMENTS

As an organisation, we place value on our dedicated people, and strive to build a reputation as a learning organisation. We have a unique approach to staff development in our 2020 Vision; our organisation fosters a culture of learning.

As a continually growing Welsh SME, we pride ourselves on our reputation, integrity, and our commitment to quality in everything we do.

We are always committed to our people, and this can be witnessed in our approach:

• We are the first private construction company in Wales to become accredited as a Living Wage Employer.

• We give our staff the option to donate to charity, and this is done through the salary sacrifice schemes.

• We have a unique approach to staff development in our 2020 Vision; our organisation fosters a culture of learning.

• Around 15% of our workforce, will be engaged in formal apprenticeships or study. This tackles the crises with local skills, and tackles it head on. This is worthy of notice, that this is three times the level that our national peers aim for (through other initiatives like the ‘5% Club’.)

COMMUNITY AND CHARITYOur commitment to the community includes:

• Breaking down our clients CSR and TR&T objectives, to deliver measurable legacies that are based on evidence. Local people are local experts, so we aim to keep them at the heart of any scheme. To do this requires proactively informing them, encouraging them and facilitating their engagement.

• We will commit to dedicated Community Funds. This will support the community, while educating and inspiring people.

• We will actively seek to support locally based SMEs and Social Enterprises by channelling business and training opportunities to them where possible.

• We will provide a dedicated Community Liaison Officer to enable our approach.

• We will facilitate links across the third sector. This will deliver support and activities to our communities. It will also encourage collaboration between specific groups. The idea is to target the input in order to maximise the output.

• We will support a nominated charity each year. This will be done through a formal corporate fundraising agreement, which includes the £12,000, raised in 2015 for Macmillan Cancer Support, and a target of £20,000 in 2016, for Ty Hafan Hospice.

10 Point Strategic Plan

ENVIRONMENTALOur operating procedures serve to formalise our approach to environmental management. This is all dictated by our ISO14001 accreditation. Any changes to our environmental performance, can only be influenced through strict adherence to our policies and procedures. This also includes our training initiatives, and our collective awareness as an organisation.

We are driven by our Health, Safety, and Environmental Managers, to deliver our operations efficiently while using minimal resources.

We regularly monitor aspects of our operation, in order to reduce our key outputs over the long term - this includes waste streams, our carbon output, and our energy and water usage. We also work hard to make sure we eradicate any environmental incidents.

HEALTH AND SAFETYWe are committed to ensuring our staff are fully qualified and capable in the latest procedures and that’s why we invested heavily in training. Each employee has a Training Plan and we work with organisations such as Construction Skills for Training as well as Gower College Swansea to deliver these requirements.

We have rolled out training to all employees on Sustainability, and this course is designed to raise awareness of the environmental impacts within the construction industry, and also highlight the evolving range of sustainable materials and technologies available in the market place.

All accidents are recorded and fully investigated to determine the root cause and identify areas for improvement. We also undertake occupational health monitoring where we consider the possible exposure to any hazardous materials may have an effect on their general well-being. Our accident statistics are excellent and below industry averages, this reflects our business approach.

Const

ruction

Re

sponse

Mec

hanic

al & Electrical

Dev

elopment

Retrof t

24/7 REPAIRS

Head Office

Unit 27, Aberafan Road, Baglan Industrial Park,

PORT TALBOT, SA12 7DJ

Caerphilly Office

Unit E De Clare House Industrial Estate, Pontygwindy Road,

Caerphilly, CF83 3HU

Phone: 01639 823789 E-mail: enquiries@contractservicesgroup.co.uk

Contract Services @C_S_Group

www.contractservicesgroup.co.uk