contoso city council the digital town hall accelerator start welcome to some sample scenarios which...
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Contoso City CouncilThe Digital Town Hall Accelerator
Start
Welcome to some sample scenarios which demonstrate the Digital Town Hall Accelerator
The Local and Regional Government (LRG) Market in EMEA
Introduction
The Digital Town Hall Accelerator is a low cost platform with wide capabilities, providing guidance to local partners on how to extend and customise the platform to its customer’s needs.
Local partners play a main role in a sustainable business model.
The Digital Town Hall Accelerator is a platform founded on
simple
replicable architecture,
based on standards and
customizable in accordance with the needs of
the municipality, its citizens and businesses.
INTRODUCTION
The Local and Regional Government (LRG) Market in EMEA
A sustainable model
Platform Sharing. A platform is provided to host portals for municipalities, for the use of their citizens
Viable economic model. The model involves local partners and big manufacturers, promoting local economies
Fast Time to Market. Thanks to the Digital Town Hall Accelerator results can be reached in a short period of time
Interoperability capability. The standardized solution concept allows easy information interchange between agencies and governments
Commitment to future development
Key points for sustainability:
INTRODUCTION
The Local and Regional Government (LRG) Market in EMEA
What the Digital Town Hall Accelerator IS NOT
The Digital Town Hall Accelerator is not a complete full-blown out of the box solution with all services and features that a given municipality may need
A click & go solution
INTRODUCTION
What does the Digital Town Hall Accelerator deliver?
– Showcase for the Microsoft stack for Local & Regional Governments– Portal Services
• 2 portals– Citizen/ Tourist– Civil Servant Intranet
– SharePoint Templates• Reusable Web Parts
– Example Scenarios• Including CRM Integration examples
– Set-up Tools– Virtual Machines– Documentation
• Functional Spec• Demo Script• Slide decks
Citizen Connection Platform
The Local and Regional Government (LRG) Market in EMEA
INTRODUCTION
Contoso City Council: Digital Town Hall Accelerator v2
Users’s Profiles
Scenario 1
Scenario 2
Scenario 3
Scenario 4
Scenario 5
Scenario 6
Scenario 7
Key Challenges for LRG’s and DTA sample scenarios
1. Improve customer service
2. Increase operational efficiency
3. Compliance / accountability
4. Leverage the power of technology
5. Environment
6. Local Economy
7. Social Care
8. Education
9. Collaboration / Shared Services
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INTRODUCTION
The Local and Regional Government (LRG) Market in EMEA
INTRODUCTION
Contoso City Council: Digital Town Hall Accelerator v2
Users’s Profiles
Scenario 1
Scenario 2
Scenario 3
Scenario 4
Scenario 5
Scenario 6
Scenario 7
Technologies shown in DTA sample scenarios
1. Excel Server
2. Forms Server
3. Enterprise Project Management 2007
4. Business Scorecard Manager 2005
5. CRM 3.0
6. Mobility
7. Enterprise Content Management
8. Workflow
9. Windows Live
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10. Live Communications Server
INTRODUCTION
Demo
User’s profiles
Marc Paris – Contoso citizen
Marc works as director of communication in a cultural association of Contoso city. He is very enthusiastic about using the Internet to be more efficient in his daily work.
In order to promote donations, he needs to know more about tax savings for donators
He also would like to advertise an upcomming folklore concert in the city portal
User’s profile - Contoso Citizen
Users’s Profiles
User’s profile – Contoso Civil Servant
Sylvia Rens – Contoso civil servant
Sylvia is responsible for citizen online helpdesk at the City Council.
She processes online requests and attends users claims and suggestions.
Users’s Profiles
User’s profile – Mayor of Contoso
Allan Rosenfeld - Mayor of Contoso
The Mayor has its own section in the City Council website to keep a maximum proximity with citizens, visitors and investors.
He updates his blogs almost every day to keep citizens informed about his work.
Users’s Profiles
User’s profile – Tourist
Joanna Brown - Tourist
Joanna is visiting Contoso for the first time. She uses a search engine to find information about the City.
She needs to view the location of her hotel in the city downtown.
She also would like to find attractions and events taking place in Contoso.
Users’s Profiles
Demo System Infrastructure
Competence Centre Role
• PC-Ware GMBH in Leipzig, germany
• European Competence Centre
– Workshops (sales & technical)
– Project support
– Training
• Web Presence
– Operation and maintenance of hosted Demo Portal
Uwe Friebel – 19th September 2006, EMEA LRG Amsterdam
Technical Workshop Agenda (Draft)
(1) Introduction 2h(a) Overview of the LRG Market(b) LRG Functions and Taxonomy Services (c) Key Challenges for Local and Regional Governments (LRG)
Practice: Mayor, Scorecard
(2) Connected Government Framework (CGF) 2h(a) Description of the Connected
Government Framework (CGF)(b) DTH Architecture(c) Main Components
Lab: carry out some implemented scenarios (Occupational Training Courses, Building Permit)
(3) Definition of a sample process 1h(a) Definition and aim of the process(b) Requirements(c) Process Overview(d) Main Components(e) Functionality
Common discussion
(4) DTH installation and configuration 1h(a) Software Requirements(b) Installation Overview(c) Configuration Overview
(5) Portal solution for citizen/government interaction using MOSS 4h
(a) Microsoft Office SharePoint Server 2007 – Overview 1h
Lab: MOSS Central Administration, create a web application(b) Digital Town Hall and Extension of Microsoft
Office SharePoint Server 2007 1hLab: installation templates, create the two portals
(c) Example process: what is necessary from the MOSS perspective 2hLab: MOSS extension for the example process (form, page, ...), testing
(6) Management of service requests using MS CRM and its integration into the portal 5h
(a) Microsoft Dynamics CRM 3.0 – Overview 1hLab: administration, create user, case, activity
(b) Digital Town Hall and Microsoft Dynamics CRM 3.0 Customization 1hLab: CRM import of the entities
(c) Digital Town Hall and Integration of Microsoft Dynamics CRM 3.0 with MOSS 2007 1hLab: installation of the connectors, workflow
(d) Example process: what is necessary from the CRM perspective 2hLab: more customization of the CRM system (entities, separate workflow), testing
(7) Summary, conclusions, questions 1h
• For Italy please contact:– Alessandro Adamo: [email protected]– Vincenzo Cosenza: [email protected]
The Local and Regional Government (LRG) Market in EMEA
Thank you!Questions?