DAFTAR ISI

LEMBAR PENILAIAN KERJA PRAKTEK

LEMBAR PENILAIAN PERUSAHAAN

LEMBAR PENGESAHAN

LEMBAR PENILAIAN DOSEN

KATA PENGANTAR........................................................................................1

DAFTAR ISI.......................................................................................................3

BAB I PENDAHULUAN

A. Latar Belakang .......................................................................................5B. Rumusan Masalah...................................................................................6C. Tujuan dan Manfaat Kerja Praktek.........................................................6

1. Tujuan Kerja Praktek.....................................................................62. Manfaat Kerja Praktek...................................................................7

D. Tempat dan Waktu..................................................................................81. Tempat...........................................................................................82. Waktu.............................................................................................8

E. Metodologi Pengambilan Data................................................................81. Studi Pustaka..................................................................................82. Observasi.......................................................................................93. Wawancara.....................................................................................9

F. Ruang Lingkup........................................................................................9G. Sistematika Penulisan..............................................................................9

BAB II PROFIL PERUSAHAAN PT. TELEKOMUNIKASI INDONESIA, Tbk.

A. Sejarah PT. TELKOM.............................................................................11B. Visi dan Misi PT. TELKOM...................................................................14C. Logo PT. TELKOM................................................................................14D. Tugas Usaha PT.TELKOM.....................................................................16E. Jenis Pelayanan PT. TELKOM...............................................................17F. Portofolio Business.................................................................................17G. Kelompok Bisnis.....................................................................................20H. Etika Bisnis PT. TELKOM.....................................................................21I. Struktur Organisasi..................................................................................22

1. Struktur Organisasi WINTEL TYPE A...........................................222. Struktur Organisasi Managemen Network Area..............................22

BAB III PEMBAHASAN

A. Struktur Organisasi Multi Media...............................................................23B. Konsep Dasar.............................................................................................23C. Konfigurasi................................................................................................31D. SOP dan SMP............................................................................................32E. Troubleshooting.........................................................................................33

BAB IV PENUTUP

A. Kesimpulan................................................................................................35B. Saran..........................................................................................................36

1. Bagi Pihak Politeknik Negeri UjungPandang..................................362. Bagi Pihak PT. Telkom Indonesia...................................................37

LAMPIRAN..........................................................................................................38

DAFTAR PUSTAKA............................................................................................41