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Content is King… as Long as Your Visitors Find It David Juhlin The Global UX Consultancy

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Page 1: Content is King… as Long as Your Visitors Find Itd2f5upgbvkx8pz.cloudfront.net/sites/default/files/inline-files/Juhlin... · “10% of task attempts failed due to problems in IA”-Jakob

Content is King… as Long as Your Visitors Find It

David Juhlin

The Global UX Consultancy

Page 2: Content is King… as Long as Your Visitors Find Itd2f5upgbvkx8pz.cloudfront.net/sites/default/files/inline-files/Juhlin... · “10% of task attempts failed due to problems in IA”-Jakob

“10% of task attempts failed due to problems in IA”

-Jakob Nielsen, April 16, 2009

“After spending two years and $3 million on development and usability testing, Bay Networks expects to see $10 million in productivity gains…as a result of its new (intranet) information architecture”

- Working Council for Chief Information Officers Basic Principles of Information Architecture

Why is Information Architecture important?

Page 3: Content is King… as Long as Your Visitors Find Itd2f5upgbvkx8pz.cloudfront.net/sites/default/files/inline-files/Juhlin... · “10% of task attempts failed due to problems in IA”-Jakob

Outline

Navigation Design

Information Architecture Research

Search Result Design

Page 4: Content is King… as Long as Your Visitors Find Itd2f5upgbvkx8pz.cloudfront.net/sites/default/files/inline-files/Juhlin... · “10% of task attempts failed due to problems in IA”-Jakob

Navigation Trends - General

Page 5: Content is King… as Long as Your Visitors Find Itd2f5upgbvkx8pz.cloudfront.net/sites/default/files/inline-files/Juhlin... · “10% of task attempts failed due to problems in IA”-Jakob

Navigation Trends- Websites

Page 6: Content is King… as Long as Your Visitors Find Itd2f5upgbvkx8pz.cloudfront.net/sites/default/files/inline-files/Juhlin... · “10% of task attempts failed due to problems in IA”-Jakob

Navigation Trends – Smart Phones/Tablets

Page 7: Content is King… as Long as Your Visitors Find Itd2f5upgbvkx8pz.cloudfront.net/sites/default/files/inline-files/Juhlin... · “10% of task attempts failed due to problems in IA”-Jakob

Navigation Trends – Smart Phones/Tablets

Page 8: Content is King… as Long as Your Visitors Find Itd2f5upgbvkx8pz.cloudfront.net/sites/default/files/inline-files/Juhlin... · “10% of task attempts failed due to problems in IA”-Jakob

Information Architecture

Card Sorting

Tree Testing

First click

Page 9: Content is King… as Long as Your Visitors Find Itd2f5upgbvkx8pz.cloudfront.net/sites/default/files/inline-files/Juhlin... · “10% of task attempts failed due to problems in IA”-Jakob

Search result design

Page 10: Content is King… as Long as Your Visitors Find Itd2f5upgbvkx8pz.cloudfront.net/sites/default/files/inline-files/Juhlin... · “10% of task attempts failed due to problems in IA”-Jakob

Search result design

Page 11: Content is King… as Long as Your Visitors Find Itd2f5upgbvkx8pz.cloudfront.net/sites/default/files/inline-files/Juhlin... · “10% of task attempts failed due to problems in IA”-Jakob

Search design

Page 12: Content is King… as Long as Your Visitors Find Itd2f5upgbvkx8pz.cloudfront.net/sites/default/files/inline-files/Juhlin... · “10% of task attempts failed due to problems in IA”-Jakob

Search result designs

?

Page 13: Content is King… as Long as Your Visitors Find Itd2f5upgbvkx8pz.cloudfront.net/sites/default/files/inline-files/Juhlin... · “10% of task attempts failed due to problems in IA”-Jakob

Thank you

David JuhlinUser Experience Consultant Bentley University’s User Experience [email protected]