content and social
TRANSCRIPT
5 @Cate
What is the relationship?
Content & Social
Social Content
Distribution
Interaction
Information
Home
6 @Cate
What is the relationship?
Content & Social
Social Content
Tweet
Feedback
Blog post
Analytics
Subject Matter
Traffic
What works/doesn’t
Audience feedback
7 @Cate
What is the relationship?
Content & Social
Website conversion rates 6x higher for content marketing adopters*
Conversions
Feel better about a company that delivers custom content & are more likely to buy.*
*Kapost Study
Purchases 6x
61%
8 @Cate
Content Marketing Goals
Convert Visitors Metric = Traffic to Conversion Ra2o
Increase Sales E-commerce, sales numbers
Reduce Calls Traffic to FAQs, reduced call center calls.
10 @Cate
Our Process
Distribution Getting content in front of your
audience, interacting with audience
4
Creation Content storytelling & execution
3
Measurement Refining your hypotheses
5
Research Who, What, When, Where, Why & How
1
Ideation Turning research into ideas
2
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Process & Roles
Research Ideation Creation Distribution Measurement
Researcher Optimization
Specialist Content Creator Connector Analyst
Manager
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Researcher
Audience Understanding
Ongoing Foundational
Hypotheses
Audience
Commonalities
Personas
Trends
Topics
Update Research
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Researcher
Who
What
When
Where
Why
How
…is your audience? …do they listen to?
…are they talking about? …challenges are they facing?
…are they talking? …are they asking for help? …are they talking? …are they talking about these topics? …are they using these platforms?
…are they consuming content? What format? …are they using these platforms? …are they getting their information/data?
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Researcher
We know our audience is on Facebook.
Data
Hypothesis
So we believe Facebook is a good place to share content and interact with our audience.
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Optimizer
Topics Calendar/Planning
Keywords
Research + Editorial Calendar
Research + Social Environment
Research + Google
Social media provides context & insight for Optimizer’s work.
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Creator
Storytelling
Message
Data
CTA Paragraph 1 - point 1
Paragraph 2 - point 2
Paragraph 3 - point 3
Intro Paragraph
Body
Conclusion
Thesis with 3 supporting points.
Restate thesis, summary of 3 points.
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Creator
Storytelling
Message
Data
CTA
Execution
Build
Optimize
Not impacted by Social Channel
Dependent on Social Channel
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Researcher
We know our audience is on Facebook.
Data
Hypothesis
So we believe Facebook is a good place to share content and interact with our audience.
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Analyst + Researcher
We know our audience is on Facebook.
We get no interaction on Facebook, BUT we get plenty of interaction on Twitter
Data
Refined Hypothesis
Twitter is a better place to share content and interact with our audience.
35 @Cate
Content Marketing Strategy v. Content Strategy
What is the story we are telling?
Audience Engagement
Drive Profitable Behavior
Content Marketing Strategy
Creation
Publication
Governance
Content Strategy