contambrary manegment
TRANSCRIPT
-
8/14/2019 contambrary manegment
1/118
11
ContemporaryManagement
Course
-
8/14/2019 contambrary manegment
2/118
22
Part 1
How Do we Define Management
-
8/14/2019 contambrary manegment
3/118
3
The Process of getting things Done,Effectively andEfficientlyThrough and
With Other People .
The Process of getting things Done,Effectively andEfficientlyThrough and
With Other People .
This Definition is NotComprehensive .Why?
-
8/14/2019 contambrary manegment
4/118
4
Neglect the main dimensions of
management (management profession
-
8/14/2019 contambrary manegment
5/118
5
What is the comprehensive definition?
-
8/14/2019 contambrary manegment
6/118
6
It is integrated group of managerial activities
( Managerial process .
Which Contributes in
-
8/14/2019 contambrary manegment
7/118
7
The decision of establishment theCorporate Project Through visibilitystudies .
Designing building the corporatesentities ( operation processes entities.
Managing the corporates entitiesduring the operational processes.
-
8/14/2019 contambrary manegment
8/118
8
All this for using the resources with the effiency to achieve the target
Aims ( Target Effectiveness .This work performed by
professional managers in all managerial
levels according to external and internal quality standards, internal, external, environmental variables
-
8/14/2019 contambrary manegment
9/118
9
What are the main features of management according to this
definition?
1-The integration , Internationalship of
the systematic managerial work of the manager.
-
8/14/2019 contambrary manegment
10/118
10
OR OR
What are Function of Manager?
what are the elements of this systematic managerial process?
(The Management Processes ?
-
8/14/2019 contambrary manegment
11/118
1111
Management functions are:(Management process
Planning . Organizing .
Directing (leading .
Controlling .
-
8/14/2019 contambrary manegment
12/118
12
Planning MeansPlanning Means::
What does The Corporate Want Toachieve ? And how it Can achieve to whatIt wants ( Defining goals,
( ,Developing Plans
-
8/14/2019 contambrary manegment
13/118
13
Organizing :Organizing :
Determining Roles, tasks to be done :Determining Roles, tasks to be done :
Through
-
8/14/2019 contambrary manegment
14/118
14
Developing, descripting Organizational,Functional structures .
Job description system .
Directing: Motivating, directing the employees through:
-
8/14/2019 contambrary manegment
15/118
15
Leadership
Communication .
Motivation .
written or oral directions and
instructions of work .
-
8/14/2019 contambrary manegment
16/118
16
Controlling : The Process of Monitoring Performance and Comparing it wit Target
goals and correcting and Significant deviations
through the control system.
-
8/14/2019 contambrary manegment
17/118
17
What are the main elements of the
control system?
What are the main elements of the
control system?
Quality standards .
Performance measurement .
Determination gap quality.Correcting gaps decisions .
-
8/14/2019 contambrary manegment
18/118
18
The managerial
Process .
-
8/14/2019 contambrary manegment
19/118
19
O r g a n i z i n g D e t e r m i n i n g W h a t N e e d s t o b e d o n e H o w i t w i l l b e d o n e An d w h o i s t o d o i t
L e a d i n g D i r e c t i n g a n d M o t i v a t i n g a l l I n v o l v e d p a r t i e s A n d r e s o l v i n g C o n f l i c t s
P l a n
n i n g
D e f i n
i n g g o a
l s e s t a b l
i s h i n
g
S t r a
t e g y
a n d d e v
e l o p i
n g
S u b p
l a n s t
o c o o r d i
n a t e
A c t i v
i t i e s C o
n t r o l l i n g
M o n i t o r i n g
a c t i v i t i e
s
T o e n s u r
e t h a t t h e y
A r e a c c
o m p l i s h e d
A s p l a n n
e d
Achieving the
organizationsStated purpose
-
8/14/2019 contambrary manegment
20/118
20
2- The sequence of the managerialfunction . How?
-
8/14/2019 contambrary manegment
21/118
21
Controlling Directing
Organizing
Planning
Planning
-
8/14/2019 contambrary manegment
22/118
22
33--TheThe managers job universalmanagers job universal. 33--TheThe managers job universalmanagers job universal.
That it means what manager doesShould be essentially the same
Regardless of whether he ( or she is :
-
8/14/2019 contambrary manegment
23/118
23
A top-level executive or a first-linesupervisor .
Or in a business firm or a governmentagency .
Or in a lager corporation or small business .
Or located in Egypt U.S.A .
-
8/14/2019 contambrary manegment
24/118
24
Level in the Organization:
We must acknowledge that the management profession is theprofession of manager in all
Organizational Levels.
-
8/14/2019 contambrary manegment
25/118
252525
But
The managerial function and rolesThe managerial function and rolesVaries depending on the managersVaries depending on the managers
Level in the OrganizationLevel in the Organization
-
8/14/2019 contambrary manegment
26/118
2626
In other words all managers performPlanning Organizing directing and
Controlling activities .
ButBut
The amount of time they giveTo each activity is not necessarily
Constant.
-
8/14/2019 contambrary manegment
27/118
27
Also the content of the managerialActivities changes with managers
Level The following figure illustrate this fact:
Also the content of the managerialActivities changes with managers
Level The following figure illustrate this fact:
-
8/14/2019 contambrary manegment
28/118
28
Organizing
36 %
Organizing
33 %
Organizing
24 %
directing
22 %
directing36 %
directing51 %
planning
28 %planning
18 %planning
15 %Controlling
14 %
Controlling
13 %
Controlling
10 %
Top ManagersMiddle ManagersFirst LevelManager
-
8/14/2019 contambrary manegment
29/118
29
Profit versus not for Profit.
Although there are distinctionsBetween the management of Profit and not for Profit
Organization's
Although there are distinctionsBetween the management of Profit and not for Profit
Organization's
-
8/14/2019 contambrary manegment
30/118
3030
But
The two are far more alike thanthey are different :
The two are far more alike thanthey are different :
managers in both are similarlyConcerned with:
-
8/14/2019 contambrary manegment
31/118
31
Planning OrganizingDirecting Controlling.
-
8/14/2019 contambrary manegment
32/118
32
Size of Organization :
Is the job managing in small businessDifferent from that of managing a
Large on ?
Is the job managing in small businessDifferent from that of managing a
Large on ?
-
8/14/2019 contambrary manegment
33/118
33
Some differences appear to exist
For example:
-
8/14/2019 contambrary manegment
34/118
34
The small business managers most
important role is that of spokesperson
The small business managers mostimportant role is that of spokesperson
Large amount of time performingOutwardly directed actions such as :Large amount of time performingOutwardly directed actions such as :
-
8/14/2019 contambrary manegment
35/118
35
meeting with customer .
arranging financing with bankers.
searching for new Opportunities .
Stimulating change and so on
-
8/14/2019 contambrary manegment
36/118
36
In Contrast
The managers in a large Organization areDirected internally deciding which
organizational units get what availableResources and how much of them
-
8/14/2019 contambrary manegment
37/118
37
Accordingly :
The entrepreneurial Role appears
To be least important to manager inLarge firms especially among firstLevel and middle managers
-
8/14/2019 contambrary manegment
38/118
38
Lastly
This is means looking for businessThis is means looking for businessOpportunities and planning activitiesOpportunities and planning activities
For performance improvementFor performance improvement
-
8/14/2019 contambrary manegment
39/118
39
Manager in both small and largeorganizations perform essentiallyThe same activities .
Only
-
8/14/2019 contambrary manegment
40/118
40
How they go about them andproportion of time they spendOn each are different .How they go about them andproportion of time they spendOn each are different .
How?
-
8/14/2019 contambrary manegment
41/118
41
Low
High
Moderate
Importance of RolesRoles played Managers
In Large Firms
Roles played Managers
In smal Firms
Resource allocator
Liaison
Monitor
Disturbance handler
Negotiator
Entrepreneur
Spokesperson
Figurehead
Entrepreneur
Leader
Disseminator
-
8/14/2019 contambrary manegment
42/118
42
4-The Continuity of Management(before the establishment stageDuring the Building the coporates
entities During the Operation
-
8/14/2019 contambrary manegment
43/118
43
5-Management is not aimBut a tool to achieve aims.(Largest efficiency and effectiveness
-
8/14/2019 contambrary manegment
44/118
44
Through
Managerial : Managerial :
Roles
Functions
Appropriate decisions
-
8/14/2019 contambrary manegment
45/118
45
What is the meaning 0f both
Efficiency and effectiveness?
Efficiency :
Related to the level of using ( exploiting Resources : High efficiency means doing theTask correctly.How we Can measure the Efficiency ?
-
8/14/2019 contambrary manegment
46/118
46
the used resourcesTotal resources
= %
-
8/14/2019 contambrary manegment
47/118
47
Effectiveness :
Related to achieving the aims.
High effectiveness means doingThe right task, goal attainment
How we can measure the effectiveness?
-
8/14/2019 contambrary manegment
48/118
48
aims attainmentTarget aims
what is the relationship betweenEfficiency and effectiveness?
= %
-
8/14/2019 contambrary manegment
49/118
49
HighHigh
Light
Low
Non- E
Non- E
MeddleLow
Effiency
Nature
Relationship
High
Zero
-
8/14/2019 contambrary manegment
50/118
50
How we can measure the relationshipBetween efficincy and effectiveness
Howwe can measure the relationship
Between efficincy and effectiveness
Throgh measuring the relationship between outputs and inputs
why we measure this relationships?
-
8/14/2019 contambrary manegment
51/118
51
To maximize the output and minimizeCosts .. How?
Productivity=
Outputsinputs = %
-
8/14/2019 contambrary manegment
52/118
52
Increasing Outputs and Fixing the Inputs .
Increasing the outputs more than Inputs.
Decreasing the Inputs and fix the Outputs.Decreasing the Inputs more than Outputs
How we can raise Productivity ?
-
8/14/2019 contambrary manegment
53/118
53
Then How we can maximize outputand minimize Inputs ( Costs(
Then How we can maximize outputand minimize Inputs ( Costs(
-
8/14/2019 contambrary manegment
54/118
54
R
ESOUR CE
USA
GE
GOA
L
ATT
AINMEN
T
GoalsLow
waste
High
attainment
-
8/14/2019 contambrary manegment
55/118
55
Management is concernedWith both attaining goals and
Doing so as efficiently as possible
This is:
-
8/14/2019 contambrary manegment
56/118
56
Through the management of Corporates entities
6- Management Oriented withfuture Visions .
-
8/14/2019 contambrary manegment
57/118
57
7- Management performed by professionalmanager he ( or she depends on :
Scientific viewpoint
Professional viewpoint
-
8/14/2019 contambrary manegment
58/118
58
The management profession is the profession of the manager.
what are the ingredients of the management profession?
IN other words
-
8/14/2019 contambrary manegment
59/118
59
ScientificviewpointMeans the
scientific bases
of managerialfunctionsand decisions
ProfessionalviewpointMeans theprofessional
ingredientsHelp the managerto apply the
scientific Viewpoint
These ingredients are:
-
8/14/2019 contambrary manegment
60/118
60
what are these ingredients ?
-
8/14/2019 contambrary manegment
61/118
61
The successfulExperience in
Practices
Motivation toward
leadershish themanager
The Ability to performthe Managerial functions
decisions and roles ( A . P .M . R(
The fiffold of theProfessionalViewpoint of Management
(F.P.V.M;
. -
1(
4(
ManagerialCompetencie s
(S.M.S.C.
2(
Leadership power Enable the manager
t0 direct the behavior
of employees
The technical
Skills andCompetencies
The Scientfic
Viewpoint of Management(S.V.M
3(
4(
5(
-
8/14/2019 contambrary manegment
62/118
62
Then What are ManagerThen What are Manager
Manager Individuals in acorporate who
direct or managethe work and
people throughmanagement
functions.
Operatives People who arework directly on a
job or task andhave no
Responsibilityfor overseeing
the work of others
-
8/14/2019 contambrary manegment
63/118
63
What Title do managers have incorporate?
First line Manager
-
8/14/2019 contambrary manegment
64/118
64
Middle managers
Supervisors responsible for directSupervisors responsible for direct((manage the day to day activitiesmanage the day to day activities
of operative employeesof operative employees
-
8/14/2019 contambrary manegment
65/118
65
Individuals at levels of management betweenthe first line manager and top management
-
8/14/2019 contambrary manegment
66/118
66
Individuals who are responsible for makingdecisions about the direction of the Corporateand establishing policies , strategies that affectall the corporate.
Individuals who are responsible for makingdecisions about the direction of the Corporate
and establishing policies , strategies that affectall the corporate.
Top Managers
-
8/14/2019 contambrary manegment
67/118
67
See the following figure
-
8/14/2019 contambrary manegment
68/118
68
TopManager
Middle
Managers
First Line
Managers
Operatives
-
8/14/2019 contambrary manegment
69/118
69
Is there a difference between themanagers functions and the manager's roles and decision taking?
Function:
The functions are the Job of manager toenable Them to achieve the target aimsthrough decisions taking .
-
8/14/2019 contambrary manegment
70/118
70
Decision: decision taking ( making is the core
of manager function and it means.
-
8/14/2019 contambrary manegment
71/118
71
choosing the best alternative tosolve the problem
(Roles
-
8/14/2019 contambrary manegment
72/118
72
The managerial roles are specific categoriesof managerial behavior which enable themanager to perform his managerial tasks and
Decisions taking ( or making ) .( planning organization , directing , controlling ) often these role grouped under three primaryheadings :
Interpersonal relationships ( Directing ) .
Transfer of information ( planning , organizing, controlling) .
Enforce ( strengthen ) decision making
-
8/14/2019 contambrary manegment
73/118
73
What are these roles ?
R l D i ti Id tifi bl
-
8/14/2019 contambrary manegment
74/118
74
Role Description IdentifiableActivates
InterpersonalFigurehead
symbolic head ,obliged to perform anumber of routineduties of a legal or
social nature
Greetingvisitors,signing legaldocuments
Leader Responsible for themotivation andactivation of
employees ,responsible for staffing, training , Andassociated duties
Performingvirtually allactivities
that involveemployees
Role Description Identifiable
-
8/14/2019 contambrary manegment
75/118
75
Role Description IdentifiableActivates
Liaison Maintains self-developednetwork of outside Contactsand informers who providefavors And information
Acknowledging mail:
doing externalboard work ,performing otheractivities thatinvolve outsiders
InformationalMonitor
Seeks and receives widevariety of specialinformation (much of itcurrent) to develop through
understanding of organization andenvironment , emerges asnever center of internal andexternal information aboutthe organization
Readingperiodicals andreports
maintainingpersonalcontacts
Role Description Identifiable
-
8/14/2019 contambrary manegment
76/118
76
Role Description IdentifiableActivates
Disseminator Transmitsinformationreceived from otherEmployees tomembers of theorganization someinformation isfactual , some
involvesinterpretation andintegration of diverse value
position of
Holdinginformationalmeetings ,makingphone callsto relayinformation
-
8/14/2019 contambrary manegment
77/118
Role Description Identifiable
-
8/14/2019 contambrary manegment
78/118
78
Role Description IdentifiableActivates
Disturbancehandler
Responsible forcorrective actionwhen organizationfaces importantdisturbances
Organizingstrategy andreview sessionsthat involvedisturbances and
crisesResourceallocator
Responsible for theallocation of organizational
Resources of all kinds in effect , themaking or approval of all significantorganizationaldecisions
Schedulingrequestingauthorization,
performing anyactivity thatinvolves budgetingand theprogramming of employees' work
-
8/14/2019 contambrary manegment
79/118
79
Role Description IdentifiableActivates
Negotiator Responsible forrepresenting theorganization At majornegotiations
participating inunion contractnegotiations orin those withsuppliers
-
8/14/2019 contambrary manegment
80/118
80
8 Effectiveness and Effiency dependsOn performing the management
profession In all the corporates entities according to The Quality management.
9 management Profession affect bythe internal and externalenvironmental variables
-
8/14/2019 contambrary manegment
81/118
81
10 Target effiency and effectivenessAffected by how the coporates entities
Managed.
-
8/14/2019 contambrary manegment
82/118
82
Then
What is the definition of CorporateFrom managerial viewpoint?
What is the definition of CorporateFrom managerial viewpoint?
-
8/14/2019 contambrary manegment
83/118
83
An corporate is a systematic arrangementof people brought together to accomplishsome specific purpose
General definition?
-
8/14/2019 contambrary manegment
84/118
84
According to this definition , What are the
common characteristics of corporate?
Goals.
No Goals can be achieve without people
Systematic structure that defines and limitsthe behavior of the member through rules ,regulation , responsibilities , authorities ,relationships.
-
8/14/2019 contambrary manegment
85/118
85
See the following figure
-
8/14/2019 contambrary manegment
86/118
86
Goats
A
B
Structure People
-
8/14/2019 contambrary manegment
87/118
87
This definition is notcomprehensive . Why?
-
8/14/2019 contambrary manegment
88/118
88
Neglect the main entities of The corporate.
-
8/14/2019 contambrary manegment
89/118
89
The Comprehensive Concept
Of Corporate.. What it is?
the Managerial Concept
Of Corporate
-
8/14/2019 contambrary manegment
90/118
9090
Corporate from Managerial
Viewpoint means :
A Group of integrated entities(operation processes entities
Managed By the managerial entity, that it Is the base of Managing:
-
8/14/2019 contambrary manegment
91/118
91
Thinking Process of establishment thecorporate project through visibilitystudies ( the decision of establishment the
project or not is the outcome of this stage)
-
8/14/2019 contambrary manegment
92/118
92
Designing and building the operation processes entities .
operating the corporates entities during
operation stage .( at the total level of corporate and each entitys level ) .
-
8/14/2019 contambrary manegment
93/118
93
The Following Figure shows thecarport's entities :
-
8/14/2019 contambrary manegment
94/118
94
-
8/14/2019 contambrary manegment
95/118
95
This figure necessitates the need toThis figure necessitates the need to answer The following questionsanswer The following questions::
-
8/14/2019 contambrary manegment
96/118
96
(2 How the managerial entity manages
the corporate from managerialviewpoint ?
(1who are responsible toward
managing the corporate fromManagerial responsible?
-
8/14/2019 contambrary manegment
97/118
97
(3 what are the main dimensionsOf the managers managerial job ?
(3 what are the main dimensionsOf the managers managerial job ?
(4 What are the differences between
These managerial dimensions .
-
8/14/2019 contambrary manegment
98/118
98
(5what are the main ingredients
which enable the professional manager to perform his functions,roles and decisions taking
(or making ?
-
8/14/2019 contambrary manegment
99/118
99
Firstly
we should answer the question No. 1:Why?
-
8/14/2019 contambrary manegment
100/118
100
The corporate managed throughThree levels:
Because the answer of this question
Is significance to answer the otherQuestions :
-
8/14/2019 contambrary manegment
101/118
101
Top managers : ( manage theCorporate as a whole strategically
Middle managers at the level of the
following entities:
Functional entity .
-
8/14/2019 contambrary manegment
102/118
102
y .
Technical entity .
Information entity .
The other three entity ( physical, social, behavior entities ) managed through themanagement of the above entities( functional, technical and information entities ) .
Fi t l l g
-
8/14/2019 contambrary manegment
103/118
103
First-level managers :
At the first-line supervisors of the three previousentities . ( functional technical Information Entities )
-
8/14/2019 contambrary manegment
104/118
104
An now the following table givesBrief answer to the other previous
Questions:
-
8/14/2019 contambrary manegment
105/118
105
Managing the corporatesEntities from managerial
Viewpoint:
Operation processes(Entities management
Phisical place Entity
management
FunctionalEntity
TechnicalEntity
management
InformationEntity
management
SocialEntity
management
Behavioral
Entitymanagement
-
8/14/2019 contambrary manegment
106/118
106
Dimensions and ingredients of Management profession
Entity
management management management management management management
1- Pivotaldimensions of manager'smanagerial
job :1/1
Managementprocess(manger's function-
job ) :
Planning . Organizing . Directing . Controlling .
processesEntities management
Phisical place Entity
management
FunctionalEntity
management
TechnicalEntity
management
InformationEntity
management
SocialEntity
management
Behavioral
Entitymanagement
-
8/14/2019 contambrary manegment
107/118
107
Dimensions and ingredientsOf Management profession
Entity
1/2 Decisions :How the managerdeal with themanagerialproblems duringpracticing hismanagerial jobplanning organizingDirecting -Controlling ) In
other words . Howhe can choose thebest alternative tosolve the problem
processesEntities management
Phisical place Entity
management
FunctionalEntity
management
TechnicalEntity
management
InformationEntity
management
SocialEntity
management
Behavioral
Entitymanagement
-
8/14/2019 contambrary manegment
108/118
108
Dimensions and ingredientsOf Management profession
Entity
g management g g g g
1/3 Managerialroles :These rules arespecific
categories of managerialbehavior whichenable themanager toperform hismanagerial joband decisionstaking ormarking :
processesEntities management
Phisical place Entity
management
FunctionalEntity
management
TechnicalEntity
management
InformationEntity
management
SocialEntity
management
Behavioral
Entitymanagement
-
8/14/2019 contambrary manegment
109/118
109
Dimensions and ingredientsOf Management profession
Entity
g
these roles areten roles whichgrouped underthree primary
headings : Interpersonalrelations shipsdirecting ( :
Figure head . Leader . Liaison .
processesEntities management
Phisical place Entity
management
FunctionalEntity
management
TechnicalEntity
management
InformationEntity
management
SocialEntity
management
Behavioral
Entitymanagement
-
8/14/2019 contambrary manegment
110/118
110
Dimensions and ingredientsOf Management profession
Entity
g
Transfer of information :
planning ,organizing ,
controlling (
Monitor . Disseminator Spokesperson
-
8/14/2019 contambrary manegment
111/118
processesEntities management
Phisical place Entity
management
FunctionalEntity
management
TechnicalEntity
management
InformationEntity
management
SocialEntity
management
Behavioral
Entitymanagement
-
8/14/2019 contambrary manegment
112/118
112
Dimensions and ingredientsOf Management profession
Entity
g
2- Ingredientsof manager'smanagerial
job :
2/1 Scientificingredients :Means thescientific bases of managerial :
functionsdecisions androles .
-
8/14/2019 contambrary manegment
113/118
processesEntities management
Physical place Entity
management
FunctionalEntity
management
TechnicalEntity
management
InformationEntity
management
SocialEntity
management
Behavioral
Entitymanagement
-
8/14/2019 contambrary manegment
114/118
114
Dimensions and ingredientsOf Management profession
Entity
2/2/1Motivationtowardleadership
which provide themanager theability to performthe :Functions, rolesand decisionstaking .
processesEntities management
Physical place Entity
management
FunctionalEntity
management
TechnicalEntity
management
InformationEntity
management
SocialEntity
management
Behavioral
Entitymanagement
-
8/14/2019 contambrary manegment
115/118
115
Dimensions and ingredientsOf Management profession
Entity
2/2/2 Managerialskills andcompetencies :
The tenthCompetencies ( .
Self understanding ,Initiative ,Innovativecompetency Imaginationcompetency andconsistencybetween value .
processesEntities management
Physical place Entity
management
FunctionalEntity
management
TechnicalEntity
management
InformationEntity
management
SocialEntity
management
Behavioral
Entitymanagement
-
8/14/2019 contambrary manegment
116/118
116
Dimensions and ingredientsOf Management profession
Entity
communicationcompetency andskills . Planningcompetency Teamwork competency Delegationcompetency
Strategic actioncompetency
processesEntities management
Physical place Entity
management
FunctionalEntity
management
TechnicalEntity
management
InformationEntity
management
SocialEntity
management
Behavioral
Entitymanagement
-
8/14/2019 contambrary manegment
117/118
117
Dimensions and ingredientsOf Management profession
Entity
Globalawarenesscompetency Self managementcompetency which Dealeffectively withall thecorporatespartiescompetency
processesEntities management
Physical place Entity
management
FunctionalEntity
management
TechnicalEntity
management
InformationEntity
management
SocialEntity
management
Behavioral
Entitymanagement
-
8/14/2019 contambrary manegment
118/118
Dimensions and ingredientsOf Management profession
Entity
2/2/3 Technicalskills andcompetencies2/2/4Leadership'spower .2/2/5 Successfulexperience inpractice .