consumer rights on goods & services
DESCRIPTION
CONSUMER RIGHTS ON GOODS & SERVICES. m. FARRAH JAFFAR SB09065. Consumer . Buys products or services for personal use. Makes the decision whether or not to purchase . Can be influenced by marketing and advertisements. consumer right. - PowerPoint PPT PresentationTRANSCRIPT
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CONSUMER RIGHTS
ON GOODS & SERVICES
FARRAH JAFFAR SB09065
Buys products or services for personal use.
Makes the decision whether or not to purchase.
Can be influenced by marketing and advertisements.
The Malaysia's Consumer Protection Act 1999 (CPA) is a piece of legislation enacted to provide greater protection for consumers against various types of exploitations and unfair dealings.
Right to safety
Right to consumer education
Right to serviceRight to make
decisions
Right to be heardRight to redress or
remedy
Right to be informed
Right to choose
Basic Consumer right
