consulting group, inc

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CONSULTING GROUP, INC. RESOURCES· RESPECT· RESPONSIBILITY PROPOSAL FOR: Solid Waste Services Procurement Assistance SUBMITTED TO: City of San Juan Capistrano, CA May 15, 2018 [Rev: 10/24/18] Printed on 100% Post-Consumer Recycled Content Paper

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Page 1: CONSULTING GROUP, INC

CONSULTING GROUP, INC. RESOURCES· RESPECT· RESPONSIBILITY

PROPOSAL FOR:

Solid Waste Services Procurement Assistance

SUBMITTED TO:

City of San Juan Capistrano, CA May 15, 2018

[Rev: 10/24/18]

Printed on 100% Post-Consumer Recycled Content Paper

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n :2.._ CONSULTING GROUP, INC. K---' RESOURCES. RESPECT. RESPONSIBILITY

1512 Eureka Road, Suite 220, Roseville, CA 95661

Tel: 916-782-7821 I Fax: 916-782-7824

www.r3cgi.com

2600 Tenth Street, Suite 424, Berkeley, CA 94710

Tel: 510-647-9674

627 S. Highland Avenue, Suite 300, Los Angeles, CA 90036

Tel : 323-559-7470

May 15, 2018

Mr. Steve W. May Public Works & Utilities Director City of San Juan Capistrano 32400 Paseo Adelanto San Juan Capistrano, CA 92675

Subject: Proposal for Solid Waste Services - Procurement Assistance

Dear Mr. May:

R3 Consulting Group, Inc. (R3) is pleased to submit the attached proposal to provide solid waste franchise contractor procurement assistance to the City of San Juan Capistrano (City). R3 is the prime consultant for this project, and we have teamed with Integrated Waste Management Consulting, LLC (IWMC) as subcontractor. Collectively, we refer to our proposed team as "Project Team" . The Project Team has a strong working relationship, and is currently assisting CalRecycle with two key projects that address SB 1383 implementation as it relates to rate structures, infrastructure development, and compost facility capacity. The Project Team will bring this combined knowledge and understanding of critical legislation to this project, as it is necessary to incorporate elements of recent legislation into a new franchise agreement.

R3 specializes in providing solid waste management consulting services exclusively to municipalities, and not for private sector waste management companies. This allows us to provide solid waste services on your behalf without any conflicts or constraints. We have provided over 100 jurisdictions with sole source negotiation and competitive procurement assistance, the development of "green" policies and goals, municipal code and ordinance reviews, community surveys, and contract assistance. Our clients have included Downey, Cypress, Hemet, Laguna Beach, Rancho Palos Verdes, Rolling Hills Estates, San Bernardino, San Fernando, Temple City, Upland, and West Hollywood. We have been very successful at assisting these jurisdictions with the negotiation and/or procurement of cost-effective, high-diversion franchised services that are supported by performance-based, best management practice franchise agreements, and look forward to similarly assisting the City.

IWMC Principal Matt Cotton will be utilized for his extensive organics expertise and experience. Mr. Cotton will assist with evaluating proposals to verify potential diversion credit (in particular, with stable bedding material), and with obtaining the organics services and other key elements to the new franchise agreement in order to comply with State legislation AB 1594, AB 1826, AB 901, SB 1383, and others.

We appreciate the opportunity to submit our proposal to the City. Should you have any questions regarding our proposal or need any additional information, please contact me by phone at (916) 782-7821 or by email at rterw [email protected]. I will be the Project Manager and the City's point-of-contact. I am a Principal at R3 and am authorized to make legally binding commitments for R3. This proposal was remain effective for 90 days from its submittal date.

Sincerely,

R3 CONSUL TING GROUP

Richard Tagore-Erwin I Principal ATTACHMENT 3 Page 3 of 66

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San Juan Capistrano, CA I Proposal for Solid Waste Procurement Assistance

Table of Contents

Cover Letter

Section 1: Firm Information & Key Personnel ...................................... 1-1

Firm Introduction .................................................................. ...... ....... .. .. .................... . 1-1

Relevant Firm Experience .......... ........ ...... ....... .. .. .... .... .. ... .......... ... ................. .. ....... .. . 1-2

Why Hire Us? .............................. .......................... .. ........................................... .... .. .. 1-3

Key Personnel. ............................... .. ... .... .... ..... .... ..... ... ... ....... ..... .. ........ ... .... .... .... ...... 1-7

Section 2: Subcontractors ................................................................... 2-1

Firm Introduction ........................................................................................................ 2-1

Relevant Firm Experience .......................................................................................... 2-1

Section 3: Project Work Plan ............................................................... 3-1

Project Understanding ............................................................................................... 3-1

Project Approach ....................................................................................................... 3-2

Scope of Work ("Methodology") ................................................................................. 3-3

Section 4: Project Schedule ................................................................. 4-1

Section 5: Fee Information .................................................................. 5-1

Project Budget ........................................................................................................... 5-1

Billing Rates ............................................................................................................... 5-3

Section 6: References .......................................................................... 6-1

Reference Contact Information .................................................................................. 6-2

Section 7: Disclosure ........................................................................... 7-1

Section 8: Agreement & Insurance Requirements ............................... 8-1

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Section 1

Firm Information & Key Personnel

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Firm Information & Key Personnel

Firm Introduction R3 Consulting Group, Inc. is led by two principals, Richard Tagore-Erwin and Garth Schultz, who each have 15 to 30 years of solid waste consulting experience. Our company is made up of 14 dedicated professionals who have backgrounds in public and private sectors, engineering, resource management, environmental science, communications, and urban planning. We have a passion for solid waste management and sustainability, and the ability to p(oduce and deliver expert analysis and recommendations to our clients. R3 is a California Certified Small Business, incorporated in 2002.

R3 provides a range of services to our municipal clients, including:

• Sole source negotiations and competitive procurement assistance for collection, processing and disposal services;

• Development, implementation and monitoring of service contracts and franchise agreements;

• Legislative compliance assistance (e.g., SB 1383, AB 1826, AB 1594 and AB 341);

• Stakeholder engagement;

• Compliance audits, and operations and performance reviews;

• Rate reviews and cost-of-service studies;

• Financial and technical analysis of programmatic and policy alternatives; and

• Zero waste planning and implementation.

Our goal with all of our clients is to identify and implement ways of completing work that cost­effectively achieves our client's goals and objectives. We do this by identifying approaches that streamline processes, simplify methodologies, and provide work products that concisely identify next steps and strategic actions. In addition to excellent professional working relationships with haulers - which is extremely valuable in negotiations - other distinguishing characteristics of R3 include:

• Competitive billable rates that are generally lower than other full-service solid waste consulting firms;

• A critical operational perspective developed over years of reviewing the operations and contractual compliance of dozens of private sector service providers;

• Usable and reader-friendly reports and project deliverables with succinct findings, strategic recommendations, and an overall focus on practical and actionable next steps; and

• An emphasis on active communication, working collaboratively to achieve project objectives, and identifying ways to avoid unnecessary steps and duplication of efforts in data gathering and other tasks.

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San Juan Capistrano, CA I Proposal for Solid Waste Procurement Assistance

Relevant Firm Experience Negotiation & Procurement Assistance

As previously mentioned, R3 has provided over 100 jurisdictions with procurement and negotiation related services. Our procurement projects encompass many of the services the City is requesting, including the following tasks listed in the City's RFP:

• Provide technical assistance and a written report of recommendations to City staff and the City Council in sole source negotiations;

• Provide technical assistance to City staff and the City Council in preparing a solid waste contract and franchise agreement Request for Proposals (RFP);

• Manage the RFP process (preparation and distribution of RFP, and proposal review and evaluation);

• Present recommendations at City Council meetings; and

• Develop contract and franchise agreement ifthe negotiations or procurement process is successful.

In addition, based on our extensive experience, we also provide the following services that we have found very helpful in completing successful negotiation and procurement projects:

• Community workshops and forums to solicit direct input from residents, business groups, and elected officials;

• Designing performance standards, incentives and penalties related to contractor performance, and incorporating best practices in the amended or new franchise agreement;

• Monitoring and reviewing contractor compliance;

• Developing annual adjustment mechanisms to the contractor compensation and user rates and fees; and

• Development and implementation of green policies and goals (including sustainability and diversion impacts).

Legislative Compliance

As one of our main practice areas, R3 provides assistance to our clients to achieve legislative compliance and reach the aggressive diversion requirements and goals set by the State such as AB 939, AB 341, AB 1826, and SB 1383, in particular. Our main office is located in the greater Sacramento region, which perfectly positions us for legislative monitoring and tracking. We regularly attend in-person workshops and engage in stakeholder discussions related to AB 1826 and SB 1383 both regionally and with the State. As a member of regional planning groups in California, we facilitate discussions with municipalities about the potential implications of AB 1826 and SB 1383 on programs and plan for the future of organics infrastructure, policy, and programs across the State.

We are knowledgeable of the current organic waste legislation and the challenges municipalities in the State are faced with. We help our clients in planning for organics infrastructure, drafting waste hauler contracts that incorporate organic waste collection best practices, refining tracking and monitoring protocols to obtain useful data, and providing enforcement measures that are fair but also encourage municipalities and customers to implement organics programs and policies.

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Our specific legislative compliance services include the following:

• Designing commercial recycling and organics recycling programs;

• Identifying businesses subject to compliance with the laws;

• Monitoring and tracking covered generator compliance;

• Developing public education and outreach materials and methods for notifying businesses of their requirements and compliance options;

• Developing franchised hauler tracking methods for necessary reporting, public education and outreach and compliance monitoring requirements;

• Performing on-site waste audits and material characterizations and providing hands­on technical assistance to regulated businesses to support their compliance;

• Facilitating private sector diversion opportunities, including food donations and recycle/reuse vendors;

• Developing efficient reporting and tracking systems to document our client's compliance with AB 341 and AB 1826 requirements and/or "good faith efforts"; and

• Reporting activities to the State in the Electronic Annual Report and at mandatory in­person CalRecycle site visits.

Why Hire Us? The City will benefit from R3's knowledge and expertise in these key areas:

• Negotiating and procuring best practices in service specifications I franchise agreements that stress high diversion, efficient operations, and clearly defined performance standards while balancing rate impacts on customers;

• Avoiding conflict of interest. R3 works exclusively for municipal agencies -we do not work for private solid waste management service providers;

• Serving in an advisory role in providing negotiation and procurement support to elected and appointed officials;

• Understanding of current and future regulations, collection requirements and standards;

• Familiarity of regional haulers, their services and rates; and

• Stakeholder engagement expertise - because we have listened, documented responses, and provided answers to the stakeholders throughout California from our large client base throughout Southern California (and beyond), we are trusted by communities to properly represent their opinions and needs.

Our successful project results that we can procure and /or negotiate for the City include:

• Increased hauler performance and accountability, and increased landfill diversion;

• Implementation of expanded recycling programs;

• Simplified rate adjustment methodology;

• Specified performance and program requirements;

• Implementation of air quality standards for collection vehicles; and

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• Increased management controls for franchising jurisdictions. ATTACHMENT 3

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On the following pages, Table 1-1 demonstrates a select number of our Southern California projects and results, starting with our procurement and negotiation projects.

Client (Hauler)

Laguna Beach (Waste Mgmt.)

Temple City (Athens)

Rolling Hills Estates (Waste Mgmt.)

Cerritos (CalMet Services)

San Fernando (Republic Services)

Irwindale (Athens)

West Hollywood (Athens)

San Bernardino (Burrtec)

Calabasas (Waste Management, Republic Services, Crown Disposal Com an

Bradbury & Duarte (Burrtec)

Table 1-1 Recent Related Southern California Projects

Key Results I Current Status

Negotiated 2-year rate freeze, commercial food waste diversion program implementation, expanded commercial recycling to all commercial accounts, transferred operation of E-Waste and HHW programs to the hauler with no rate increase, required hauler funding for recycling coordinator, and 75% diversion requirement .

Currently conducting contract negotiations to address SB 1383 requirements; previously conducted a franchise agreement best practices analysis and contract compliance review, as well as a service and rate survey to compare Athens' collection rates and services to those of other Los Angeles County jurisdictions.

Negotiations currently in progress; designed a new franchise agreement to improve Waste Management's public education and reporting, while maintaining current service levels and assisting the City in complying with State legislation including AB 939, AB 341, AB 1826, and AB 1594.

Conducted a comprehensive review of all financial components of CalMets's proposed contract extension, including a comparative review of commercial and residential rates in CalMet's recent proposal to the City of Norwalk, which resulted in the City's acceptance of the proposed extension.

Negotiated increased diversion programs; maintained residential customer rates, transferred City billing functions to the franchised hauler, and reduced the City's operating costs.

Currently conducting a rate analysis to implement SB 1383 program requirements; previously procured the implementation of new and expanded recycling programs, increased franchise fees, competitive residential and commercial rates and compliance with AB 939 diversion mandates.

Negotiated 2-year phase-in implementation of Compressed Natural Gas (CNG) vehicles, processing requirement of all MFD and commercial waste with no rate increase, tied extensions to meeting performance standards and CPI rate increases, increased hauler diversion requirement to 50-75% over the base term and any extensions.

Privatization, added 20% franchise fee, no rate increases, 4% rate cap, $88 million over-the-term payments, replacement vehicles and containers.

Procured 3 different haulers for residential, commercial,, and temporaty collection services; reduced number of haulers operating in the City in order to reduce traffic and improve the ease of monitoring of the City's haulers; expanded programs and materials collected for recycling; and created uniform services to all customers within each service sector.

Multi-jurisdictional procurement process; rates for the cities' residential and commercial customers decreased by between 5 - 42 percent; two-year rate freeze; and rate increases are limited to CPI ad· t

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Client (Hauler)

Hemet (CR&R)

Downey (CalMet)

Upland (Burrtec)

Barstow (Burrtec)

Cypress (Valley Vista)

Carlsbad (Coast Waste Management)

Upland (Burrtec)

Wildomar (Waste Management & CR&R)

Key Results / Current Status

Negotiated for the City to receive approximately $94,000,000 over a 20-yearterm through outsourcing with no initial impact on customer rates and an additional $13,000,000 above the amount included in the initial proposals; added new collection vehicles and containers; and 50% diversion requirement.

Negotiated two-year residential rate freeze; approval of vehicle impact fee - 10% of gross revenues; immediate conversion of fleet to alternative fueled vehicles; 50% minimum diversion requirement to increase, as necessary, to comply with State law; and new rate adjustment methodology based on Refuse Rate Index (RRI).

Rate study provided long-term funding options; reduced initial rate increase by 3.5%; provided nexus fee amount to allow for a refuse vehicle impact fee; and provided funding options to increase commercial recycling.

Compliance audit of Burrtec provided for more accurate tracking of compliance with AB 341 and the City's Mandatory Commercial Recycling Ordinance going forward; and increased City-wide participation in commercial recycling programs.

Reviewed Valley Vista Services' request for an "Extraordinary Adjustment" to the current rates: 10% residential rate increase, and 19% commercial and roll-off rate increase that it has projected would generate approximately $776,000 in additional revenue. Based on our review, and the requirements of the City's franchise agreement as to what items qualify for consideration for an "Extraordinary Adjustment", concluded that there was no justification for any amount of "Extraordinary Adjustment" for Valley Vista.

Analyzed hauler's request for a rate increase, prepared a historical and projected profit analysis to provide the City with a basis for assessing the reasonableness of the requested rate increase. Also reviewed CWM's performance concerning safety, customer service, and diversion program effectiveness.

Rate study resulted in the development of long-term funding options, reduction of initial rate increase by 3.5%, provision of a nexus fee amount to allow for a refuse vehicle impact fee, and provision of funding options to increase commercial recycling. Also conducted in-depth analysis of a proposal by Burrtec to extend the franchise term and provide additional services

Conducted a performance I contract compliance review of one ofthe City's franchised haulers, Waste Management; and previously assisted in the evaluation of the City's contract extension and negotiations with Waste Mgmt. and CR&R.

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San Juan Capistrano, CA I Proposal for Solid Waste Procurement Assistance

Client (Hauler)

Riverside (Municipal, Athens Burrtec, & CR&R)

San Diego (Multiple haulers)

Los Angeles County (Multiple Haulers)

CalRecycle

Key Results/ Current Status

Currently providing a comprehensive evaluation of the City's municipal code, franchise agreement, commercial solid waste rates, disposal, transfer and processing options and capabilities, existing commercial customer practices, available food recovery program options, and waste hauler involvement in the provision of services; also providing a recommendation for whether to extend the current contract via a 1-year amendment or to en a e an RFP process for competitive bidding.

Recently evaluated whether the City should implement a districted exclusive collection system for the diversion and disposal of commercial solid waste generated within the City of San Diego

Currently conducting approximately 72 facility and hauler audits annually over the next three years reviewing facility tonnages and fees, residential franchised fees and reported tonnages, and commercial franchise fees and reported tonnages.

Currently conducting a Statewide rate survey on SB 1383 implementation, researching rate structures, infrastructure development, and compost facility capacity

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Key Personnel R3 Principal, Richard Tagore-Erwin, will serve as Project Manager. William Schoen, Mark Alpers, Carrie Baxter, Nikhil Tagore-Erwin and Kristy Dalay will serve as support staff. In Figure 1-1 below, we have displayed our utilization plan by task and staff - for convenience, this has been categorized as the two options provided in the scopes of work in Section 3.

OPTION A

Figure 1-1 Organizational Charts

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Richard Tagore-Erwin R3 Principal I Project Manager & Point-of-Contact [ii PROFESSIONAL BACKGROUND

Over the past 30 years, Mr. Tagore-Erwin has developed and designed service terms and conditions, franchise agreements and contracts, and cost proposal forms for solid waste and recycling programs for over 100 municipal clients throughout California and the United States. His areas of expertise include designing and negotiating solid waste franchise agreements that incorporate industry best practices. He is also skilled in leading efficient RFP processes and evaluations and developing clear-cut and sound recommendations to present to councils and boards of municipal jurisdictions. As the primary Project Manager of R3's negotiation and procurement projects, Mr. Tagore-Erwin places significant emphasis on incorporating best practices in diversion as part of contractual requirements. He also assists jurisdictions in achieving legislative compliance with State ordinances and regulations such as SB 1383 and AB 1826. As a certified meeting facilitator, Mr. Tagore-Erwin routinely conducts working sessions with multiple municipalities and their franchised proposers, as well as public workshops and community meetings with diverse community groups such as elected officials, haulers, facility operators, environmental groups, and the general public.

EDUCATION & CERTIFICATIONS

• Bachelor & Master of Arts in Political Science, University of Hawaii, Manoa

• Certified Meeting Facilitator

PROJECT ROLE

As the primary Project Manager of R3's negotiation and procurement projects, Mr. Tagore­Erwin will serve as Project Manager and oversee all tasks.

RELEVANT PROJECT EXPERIENCE

Negotiation & Procurement Assistance

Mr. Tagore-Erwin recently completed procurement projects for the cities of San Fernando and San Bernardino, and managed the negotiation/procurement of collection, recyclables, and organics processing services for the cities of West Hollywood, Laguna Beach, Calabasas, Irwindale, Rolling Hills Estates, Downey, Hemet, and Temple City, many of which established the highest franchised residential and commercial processor diversion requirements in the state (65% to 75%+). Mr. Tagore-Erwin recently assisted the cities of Half Moon Bay, Santa Rosa, and the Town of Windsor with their solid waste procurements that will result in organics collection to commercial customers, and a 50% overall diversion requirement. Currently, he is assisting the Sonoma County Waste Management Authority (CA) with their procurement process for organic material processing services.

Southern California Specific Experience

Currently, he is serving as Project Manager for our organics rate and hauler negotiation project for the City of Riverside and providing support for our contract compliance audit project for Los Angeles County. He is also leading our statewide survey for CalRecycle on SB 1383 implementation, which entails researching rate structures, infrastructure development, and compost facility capacity.

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William Schoen R3 Project Director I Project Support

PROFESSIONAL BACKGROUND

Mr. Schoen is an engineer with more than 25 years of solid waste operations and consulting experience. His primary expertise lies in the areas of solid waste operations and financial analysis. Mr. Schoen has assisted dozens of municipal solid waste management operations with improving the safety, customer service and/or finances of their operations, including conducting cost of service analysis, developing rate models and setting rates, including cost of service rates, and conducting performance reviews.

Within southern California, Mr. Schoen has assisted municipalities with a wide range of solid waste services, including contract negotiations, performance audits, and rate reviews. Other experience includes conducting economic analyses of long-term solid waste diversion and disposal alternatives, developing comprehensive solid waste I zero waste plans, and overseeing visual and physical waste characterization studies.

EDUCATION

• Bachelor of Science in Bioengineering, University of Pennsylvania

PROJECT ROLE

With his valuable operational expertise and Southern California experience, Mr. Schoen will serve as Project Support on all project tasks.

RELEVANT PROJECT EXPERIENCE

Negotiation & Procurement Assistance

Mr. Schoen has assisted with contract reviews and negotiations on behalf of the cities of Downey and Temple City, as well as the City of West Hollywood, among many others. Currently, Mr. Schoen is assisting Napa County with negotiating extensions to their current collection franchise agreement; Plumas County with negotiating extensions to their current collection and transfer station operations franchise agreement; and the City of Paso Robles with negotiating the extension of a landfill operations agreement. As part of these projects, he is developing draft contract language, evaluating historical operational performance measures, and evaluating the financial condition of the provider's finances.

Southern California Experience

Currently, he is serving as Project Director under Mr. Alpers for our Contract Compliance Audit project for Los Angeles County, conducting more than 200 audits reviewing and verifying the accuracy of various fees remitted to the County over a three-year period. Recently, he managed our refuse vehicle impact fee analysis for the City of Long Beach. In the past, he assisted with the City of Barstow's contract compliance audit of Burrtec. Mr. Schoen has also worked on performance reviews for the cities of Cypress and Downey, rate reviews for the cities of Anaheim and Barstow, and assisted with the development of a solid waste rate model for the City of Upland to project the City's program costs, which included studying and forecasting future financial impacts. Additionally, Mr. Schoen is currently assisting the City of Carlsbad with a review of its franchised haulers' reported diversion rates.

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Mark Alpers R3 Senior Project Manager I Project Support

PROFESSIONAL BACKGROUND

With over 25 years of working in the southern California solid waste industry, Mr. Alpers has a deep level of insight on the regional waste haulers, facilities, landfills, and needs of local jurisdictions. His portfolio of southern California clients covers a wide range of solid waste projects, which includes preparing RFP packages and evaluating proposal documents on behalf of municipalities who desire to provide solid waste collection programs and facilities, providing negotiation assistance for new contracts, conducting a wide range of solid waste studies and market analysis surveys, and assessing hauler's compliance with current franchise agreements. Mr. Alpers also conducted and/or assisted with several studies to audit the payment of franchise fees and haulers' billing practices. Other notable experience includes permitting and preparing environmental documents for solid waste facilities, evaluating the feasibility to privatize collection and transfer operations, and providing hauler transition assistance.

EDUCATION

• Master of Urban Planning, Michigan State University

• Bachelor of Arts in Sociology, University of California, Berkeley

PROJECT ROLE

With his rich Southern California solid waste industry experience, as well as local knowledge and location, Mr. Alpers will serve as Project Support and assist on all Project Tasks.

RELEVANT PROJECT EXPERIENCE

Negotiation & Procurement Assistance

In the past three years, Mr. Alpers also managed sole-source contract negotiations I contract compliance review/ new franchise agreement projects for the cities of Downey and assisted with similar projects in West Hollywood and Laguna Beach. Both the Downey and Laguna Beach negotiations resulted in two-year rate freezes and the negotiation stronger franchise agreements; the West Hollywood negotiations resulted in the inclusion of a sliding scale of diversion targets in the franchise agreement. Mr. Alpers also managed an open procurement for residential, commercial and roll-off services in the City of San Fernando.

Southern California Experience

Currently, Mr. Alpers is leading our contract compliance audit project for Los Angeles County and our districted exclusive collection system study project for the City of San Diego. Additionally, Mr. Alpers has conducted multiple contract compliance reviews of franchised service providers including recent projects for Culver City, Cypress, Industry, Irwindale, San Fernando, San Juan Capistrano, and West Hollywood, that included, among other things, assessing the effectiveness of their franchised AB 1826 and AB 341 diversion programs. With his familiarity of Southern California solid waste operations, Mr. Alpers led market conditions surveys to help the cities of Anaheim, Cypress, Downey, Industry, Laguna Beach, Los Angeles County, Long Beach, Temple City, Rolling Hills Estates, and West Hollywood and the City of San Juan Capistrano compare their rates and current value of services received by the hauler to neighboring jurisdictions.

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Carrie Baxter R3 Senior Project Analyst I Project Support

PROFESSIONAL BACKGROUND

With over ten years of experience in the solid waste industry, Ms. Baxter has assisted with sole­source negotiations and competitive procurement projects for solid waste management services - evaluating program options and needs, developing RFP documents, evaluating proposals, negotiating final terms and conditions, and writing staff reports to present the results and recommendations to Councils and Boards. Ms. Baxter also specializes in conducting comprehensive solid waste and recycling benchmarking and rate surveys. She also assists with the gathering of data in support of refuse vehicle impact fee analysis and waste generation studies, analyzing rates and rate adjustment requests, supporting operations and performance reviews, evaluating billing and reporting systems, and conducting on-site route audits.

EDUCATION & MEMBERSHIPS

• Bachelor of Science in Organization, Management and Leadership, University of San Francisco

• Associate of Applied Science in Computerized Business Administration, Heald College

PROJECT ROLE

With her experience in assisting in negotiation and procurement processes, Ms. Baxter will provide support on all project tasks.

RELEVANT PROJECT EXPERIENCE

Negotiation & Procurement Assistance

Ms. Baxter supported the City of Shafter with assistance in reviewing proposals for collection services. In the past, she. assisted Mr. Tagore-Erwin with numerous procurement and negotiation of collection services for clients including the cities of Calabasas, Laguna Beach, Lomita, Hemet and Rolling Hills Estates.

Ms. Baxter recently served as the lead analyst for the procurement of a new collection agreement for the City of Half Moon Bay. As project manager, she assisted in negotiations with the City of Rohnert Park's current exclusive franchised hauler, the non-exclusive construction and demolition debris collection agreement for City of Rohnert Park and Town of Windsor. She is currently the project manager for the organic material processing services procurement for the Sonoma County Waste Management Agency.

As lead analyst, Ms. Baxter has assisted Mr. Tagore-Erwin with previous procurement and negotiation projects for collection, transfer station operations, and material recovery facility processing for Northern California clients including the cities of Benicia, Chico, Fairfield, Hemet, Los Altos, Oakland, Piedmont, Castro Valley Sanitary District, South Bayside Waste Management Authority, and the Yuba-Sutter Regional Waste Management Agency.

Ms. Baxter is also coordinating research efforts for our current Statewide SB 1383 survey for CalRecycle on SB 1383 implementation. He is also leading our statewide survey for CalRecycle on SB 1383 implementation, which entails researching rate structures, infrastructure development, and compost facility capacity.

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Nikhil Tagore-Erwin R3 Associate Analyst I Project Support

PROFESSIONAL BACKGROUND

Mr. Tagore-Erwin provides valuable support on a wide range of projects, including hauler performance reports, financial analyses, solid waste planning, and grant application reviews. As part of these projects, he has conducted surveys, performed online and in-the-field data research, and compiled and critically analyzed the resulting data and findings.

EDUCATION

• Bachelor of Arts in Political Science, University of Hawai'i, Manoa

PROJECT ROLE

With his wide range of experience in providing support in various solid waste projects and procurement processes, Mr. Tagore-Erwin will serve as Project Support on all project tasks.

RELEVANT PROJECT EXPERIENCE

Negotiation & Procurement Assistance

Mr. Tagore-Erwin provided support for our negotiation and procurement projects with the Town of Windsor, Sonoma County Waste Management Authority (SCWMA), and Cities of Rohnert Park and Irwindale. For Windsor and Rohnert Park, he created Excel­based reporting forms for the quarterly and annual reports for both the exclusive and non-exclusive franchise agreements. These reporting forms were made to auto populate from the quarterly reports into the annual report, streamline the reporting process and limit the amount of potential errors in collection calculations and reporting errors, and would not allow the haulers to skip over or not include reporting requirements.

For the SCWMA, Mr. Tagore-Erwin is assisting in the evaluation of proposals for an organics processing plant. He conducted a pass/fail test of the submitted proposals based on the RFP designated requirements for the submittal process and is performing an in­depth review of the content from the submitted proposals which passed the initial pass/fail test.

For the City of Irwindale, Mr. Tagore-Erwin recently reviewed organic waste collection rates proposed by its commercial hauler, Athens Services. The review analyzed the relationship between full implementation of a commercial organic waste program versus a partial implementation for select customers (i.e. the impact of AB 1826 implementation schedule on customer subscription).

SB 1383 Experience

Working alongside Ms. Baxter, Mr. Tagore-Erwin is providing project support our Statewide survey for CalRecycle on SB 1383 implementation and contacting jurisdictions, hauler, and facilities throughout the State to gather information on rate structures, infrastructure development, and compost facility capacity.

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Kristy Dalay R3 Associate Analyst & Marketing Coordinator

Project Support

PROFESSIONAL BACKGROUND

With her fine-tuned information design and coordination expertise, Ms. Dalay serves as R3's proposal coordinator and versatile project support member. She regularly collaborates with the R3 principals and senior project staff for proposal marketing strategies, and also oversees proposal timelines, development, production, and delivery. Additionally, she also provides quality assurance/quality control and designs visually appealing, easy-to-understand graphics and outreach materials to assist various organizations and public agencies in engaging and educating their target audience and communities.

Other services Ms. Dalay provides includes report and presentation creation, preparation, coordination and revision; social media marketing; and front-end website development.

EDUCATION

• Bachelor of Arts in Design (with honors), University of California, Davis

PROJECT ROLE

With her expertise in providing proposal development and wide range of project support, Ms. Dalay will serve as Project Support on all project tasks.

RELEVANT PROJECT EXPERIENCE

Proposal Development I Negotiation & Procurement Assistance

Ms. Dalay has developed, produced and coordinated the completion of hundreds of proposals for jurisdictions throughout the West Coast. She has also assisted in conducting the initial research and/or assisting with the final reports for many of our negotiation and procurement projects and other various proposals: most recently for the cities of Santa Ana, San Diego, Riverside, Redlands, Half Moon Bay, Nevada County, and the Sonoma County Waste Management Agency.

Information Design

Over the past year, Ms. Dalay has created informational design materials showing diversion options, haulers, and jurisdiction survey results for clients including the cities of Covina, Industry, Temple City, and West Sacramento, U.S. Corps of Engineers, Monterey County, Lane County (OR), Sonoma County Waste Management Agency, and the North Front Range Wasteshed Planning Coalition (CO}, among others.

Ms. Dalay also provides design and outreach services for the company's clients and projects. Recently, she created targeted AB 1826 education and outreach materials as part of our AB 1826 Pilot Program/Zero Waste /mplerrientation Plan for the Town of Corte Madera. For the City of Rancho Cordova, she collaborated on the development of an AB 341 and AB 1826 outreach material. She also designed easy-to-follow presentations and graphics for our Santa Rosa Zero Waste Plan stakeholder engagement task and our Zero Waste Marin Material Flow and Capacity Analysis project.

Ms. Dalay also provides design improvements to existing publications. Recently, she redesigned the City of Brentwood's Solid Waste Plan Guide and Enclosure Standards, creating new graphics and re-organizing information for improved readability and clarity.

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Section 2

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Subcontractors R3 will utilize the vast experience of Integrated Waste Management Consulting (IWMC) as a subcontractor for this project. The two firms have a strong working relationship and are currently teaming on an organic waste statewide survey for CalRecycle.

Firm Introduction IWMC was founded in 1995 to serve the composting and organics diversion industry in California. The firm has provided independent technical consulting services to public and private clients for over twenty years and was incorporated as a California corporation in 2005. Matthew Cotton, Principal of IWMC, has over 30 years of experience in solid waste management planning; permitting, environmental, and regulatory compliance; and composting. With his extensive project portfolio and clientele, Mr. Cotton has become a respected resource for all aspects of the organics industry.

Mr. Cotton's wide range of expertise and experience includes:

• Managing the complex issues of regulatory compliance;

• Evaluating regional solid waste management plans;

• Permitting assistance to new and expanded composting, anaerobic digestion, chipping and grinding facilities;

• Providing hands-on odor control mitigations at organics processing, digestion, and composting facilities; and

• Conducting crucial statewide studies of the California organics industry on behalf of CalRecycle.

Relevant Firm Experience Matt Cotton has helped and advised many California jurisdictions on estimating municipal organic waste generation, forecasting facility capacity and regional needs, and incorporating necessary services into waste hauler and facility contracts to ensure compliance with State regulations. He is a respected statewide resource that will be an asset to this team. Key legislation has been adopted since the City's prior franchise agreement which must be considered ifthe City is to maintain good-standing status with CalRecycle.

Specifically, IWMC is at the forefront of SB 1383 compliance and has been tracking the bill since its conception. IWMC has attended most of the workshops and is a regular contributor to CalRecycle's SB 1383 meetings. As SB 1383 regulations are still under development, IWMC is tracking the SB 1383 regulations process and is in a position to disseminate the requirements of this bill and how it will affect the City's negotiations or competitive procurement.

IWMC is currently assisting San Joaquin County with an organics planning and analysis project. The County and its cities now have a better understanding of the diversion and facility requirements to meet AB 876, AB 1826, and SB 1383, and the County used results to prepare the Local Task Force and a presentation to the County Board of Supervisors.

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Matthew Cotton IWMC Principal

Organics Advisor, Project Support

PROFESSIONAL BACKGROUND

Mr. Cotton has worked in the organics and solid waste management industry since 1986. He has served as a consultant, educator, researcher, and advocate for new and expanded organics recycling and composting programs in California and beyond.

With over 30 years of experience, Mr. Cotton has completed hundreds of significant organics related projects and become a respected resource for all aspects of organics recycling. His projects range from providing permitting assistance to new and expanded composting, anaerobic digestion, and chipping & grinding facilities, to providing hands-on odor control mitigations at organics processing, digestion, and composting facilities, to conducting crucial statewide studies of the California organics industry. He has conducted and published research on compost odors, compost use, climate impacts, compostable plastics, and compost facility infrastructure.

EDUCATION, MEMBERSHIPS, & OTHER NOTABLE ACHIEVEMENTS

• Bachelor of Arts in Geography, Macalester College

• Previous President and current member of US Composting Council Board of Directors

• Member of Board of Californians Against Waste

• Main author of SWANA Managing Composting Programs Course, SWANA Organics Collection Course, and SWANA/CRRA Zero Waste Course - Organics Chapter

PROJECT ROLE

With his extensive organics expertise and experience, Mr. Cotton will serve as a key project advisor to assist the City in proposal evaluations, analyze the diversion credit for stable bedding, and assist with obtaining all necessary services to comply with recent State legislation such as AB 1594, AB 901, AB 1826 and SB 1383.

RELEVANT PROJECT EXPERIENCE

Legislative Compliance Assistance I Organics Experience

Currently, Mr. Cotton is providing analysis and planning assistance to San Joaquin County in support of compliance with various recent legislation (AB 1826, SB 1383, AB 876, etc.) related to organic waste diversion. For this project, he is documenting current activities, local facility capacity analysis, and needed diversion to comply with recent legislation. IWMC was also recently selected by CalRecycle to complete the AB 1383 Infrastructure and Marketing Analysis, a statewide project documenting organics capacity and analysis of organics markets.

Mr. Cotton is currently providing planning and development assistance for a regional composting facility being developed by Kern County. Within San Diego County, Mr. Cotton conducted a countywide composting marketing assessment for a private client, researching compost permits, compost capacity and compost markets. He also assisted another private client's existing chipping and grinding facility to amend and expand its conditional use permit and solid waste facility permit to allow for composting.

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Project Work Plan

Project Understanding The City of San Juan Capistrano (City) currently operates an exclusive franchise agreement for the collection of residential and commercial solid waste with CR&R Incorporated (CR&R). The current franchise agreement went into effective on February 18, 2014 and has a six-year term.

The City has requested that RFP respondents submit two separate proposals - one to assist the City with sole-source negotiations to update the current franchise agreement with CR&R, and one to conduct a competitive procurement RFP process to select a contractor to operate under a new Franchise Agreement (Agreement). To conform to the City's request in the RFP, we have provided two scopes of work within this section (titled Option A on page 5, and Option B on page 8). We are prepared to provide either option the City chooses, as well as a third option to combine both Option A and B (in the event that negotiations with CR&R result in services not satisfactory to the City).

The development of a new Agreement provides the City with the following opportunities, which we will consider during our analysis and provision of recommendations in Task 1:

• Incorporate new legislation to address franchised hauler requirements and City compliance. Based on discussions with City staff, there are several pressing concerns issues that need to be addressed in updating the Agreement:

o AB 1594 - It will no longer be possible to obtain diversion credit for the use of green waste as alternative daily cover at landfills. This is an issue facing many cities, including San Juan Capistrano, in Orange County;

o SB 1383 and AB 1826 - The City's current franchise agreement does not contain language for AB 1826 (or SB 1383). We will analyze how existing language on AB 341 may be adapted to include AB 1826 requirements on the franchised hauler, and whether new or expanded organics collection programs are needed. Other aspects of this legislation to be considered include potential municipal code revisions, processing facilities development and improvements, potential rate increases, education and outreach, generator monitoring, tracking for CalRecycle compliance, etc.;

o AB 939 - Until recently, the City diverted large quantities of stable bedding to a composting facility in Rancho Cucamonga. It is not clear whether this facility will accept this material in the future. Maintenance of the diversion credit for this material is important for the City to maintain compliance with the diversion requirements of AB 939;

• Address financial impact of fluctuating materials markets, particularly in regard to the recent China National Sword - China recently imposed strict contamination standards on over 20 material types, and reduced its accepted level of contamination to 0.5% on inbound shipments. This will have significant impacts to local recycling collection programs as it pertains to infrastructure development, customer rates, education and outreach, and contract language; and

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• Establish best management practices and/or implement a high-diversion (aka "green") solid waste services franchise agreement.

Project Approach Our proposed scope of work on the following pages demonstrates our ability to conduct a comprehensive analysis ofthe City's solid waste collection system, provide recommendations for potential deal points or new services in the Agreement, and conduct a negotiation or competitive procurement that provides the City with the best possible services at sustainable customer service rates. We are prepared to work closely with City staff to ensure a fair and reasonably scheduled negotiation and/or competitive procurement.

As requested in the City's RFP, we have provided two proposals (i.e. two scopes of work within this section), labeled as Option A - Negotiations with CR&R and Option B - Competitive RFP Process. We have assumed that at the onset of this engagement, the City will have provided us direction on which option they would like to execute. We are prepared to participate in a presentation to the City Council to request direction/recommendation on which option to engage after Task 1, if necessary and requested by the City.

For both options, our initial project approach is the same, which includes a pre-task meeting to discuss the details of this project work plan, and the following high-level services included within Task 1:

• Conduct a customer service rate analysis;

• Conduct a solid waste program analysis; and

• Determine collection needs and potential new or expanded service options to assist in the development of a revised/new Agreement, which can be either be used to negotiate with CR&R (in Option A), or be issued as part of a competitive RFP process (in Option B).

Option A Approach

If the City decides to move forward with sole-source negotiations with CR&R, the Project Team will assist the City with the following high-level tasks:

• Develop deal points;

• Negotiate with CR&R;

• Prepare revised/new Agreement;

• Present revised/new Agreement to City Council; and

• Finalize new Agreement for City Council approval.

Option B Approach

If the City decides to move forward with a competitive RFP process, the Project Team will assist the City with the following high-level tasks :

• Compile the RFP package, including drafting the program requirements, the Agreement, pricing options for different collection approaches (i.e., weekly vs. bi­weekly green waste and recyclables collection, backyard vs. curbside collection, on­call vs. scheduled bulky waste collection, etc.);

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• Participate at up to three (3) City Council meetings;

• Develop a mailing list of potential proposers;

• Develop minimum qualifications for proposers;

• Issue the RFP(s) to qualified waste haulers;

• Conduct a pre-proposal conference with potential proposers;

• Prepare written responses to questions submitted regarding the RFP, and addenda as necessary;

• Conduct interviews with proposers;

• Assist in the evaluation of responses from proposers; and

• Assist City staff with the presentation of the results of the evaluation process and staff recommendation to the City Council.

Scope of Work ("Methodology")

Pre-Task Meeting with City

We will begin this engagement with a meeting with key City staff and key Project Team members, either in-person or via conference call, at the discretion of the City. This meeting will provide an opportunity to discuss the details of the selected scope of work {either Option A or B), discuss the project timeline, and particular details of the negotiations or competitive procurement that the City would like addressed in our executed work. We would like to conduct this meeting briefly after the contract is executed.

Task 1

Task 1.1

Comprehensive Analysis of City's Solid Waste Program and Preliminary Recommendations for Agreement Updates

Analysis of Customer Service Rates

In this subtask, we will analyze the City's customer service rates and rate structure, and compare them to other nearby, similar municipalities. The importance of an effective analysis of market conditions is crucial to support the determination of whether or not to conduct negotiations or a competitive procurement, and the City's ability to obtain rate and/or service concessions from CR&R as part of an extended agreement. Many rate surveys that are conducted by our competitors are "cursory" and do not provide an effective comparison of "normalized" rates. Such cursory rate comparisons can be misleading and result in incorrect conclusions. Ours are not that way. To be effective, this analysis needs to "normalize" rates for differences in City fees, services and other factors that affect the rates.

The Project Team will request rate sheets from CR&R to include the breakdown of customer service rate elements and the general rate structure. We have successfully worked with CR&R in the past to obtain such information and are confident in our ability to acquire data necessary for this analysis. We will compare the City's current customer rates, rate structure and solid waste services to the cities as identified by the City of San Juan Capistrano. The Project Team will prepare an overview of the City's current customer rates as compared to the rates of those neighboring communities, with adjustments to account for differences in services and fee. This

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will allow the City to draw an effective comparison between the City's franchised solid waste services and rates to the services and rates in the surveyed jurisdictions.

Task 1.2 Analysis of Current Agreement and Services

We will review the City's current franchise agreement with CR&R in order to develop an understanding of how the City's current solid waste collection programs and services, performance standards and operational requirements, compare to solid waste industry standard best practices. The Project Team will also review the Agreement's organizational structure and formatting.

Our review will include an in-depth analysis of the current franchise agreement with CR&R and particularly, how it relates to recent State legislation, and additionally:

• Customer service practices;

• Disposal and processing facilities available currently and long-term;

• Reports submitted by the current contractor; and

• Any other relevant information provided by the City.

Task 1.3 Preliminary Recommendations for Agreement Updates

Using our experience bringing California municipalities into compliance with CalRecycle requirements, and with our understanding of recent State legislation, we will counsel the City on the latest state and international solid waste trends as it pertains to both franchised services and the Agreement development. This information will be discussed during our pre-task meeting, as well as in follow-up correspondence with the City. In an electronic memorandum format, we will provide the City with an update of recent legislation, including AB 341, AB 1826, AB 901, AB 1594 and SB 1383, all of which should be addressed in the City's new Agreement regardless of which option is executed. Our memorandum will include suggestions and/or recommendations for solid waste programs that the City may wish to consider as part of the revised/new Agreement.

Best practices that may be considered as part of the Agreement updates, to be analyzed in further detail as part ofthis task include:

• Establishment of diversion requirements (e.g., residential, bulky waste collection, commercial, organic materials);

• Incorporation of curbside oil/oil filter and battery collection, sharps, pharmaceuticals, E-waste and/or U-waste collection options;

• Requiring the hauler to pay the City a Vehicle Impact Fee to compensate for road wear­and-tear; and

• Other services realized during Task 1.2 to be valuable for inclusion in the Agreement.

Task 1 Deliverables

• One (1) electronic memorandum summarizing the results of our customer service rate analysis, current franchise agreement and services, and our preliminary recommendations for updates to the Agreement, to be discussed with the City; and

• One (1) meeting with City staff and Project Team staff to discuss the results of our analysis and Task 1 electronic memorandum.

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OPTION A - NEGOTIATIONS WITH CR&R For Option A, our proposal includes the same details for the Project Understanding, Project Approach, Pre-Task, and Task 1. To eliminating redundancies, we have not copied those sections here. Effectively this is our proposal for providing sole source negotiations with CR&R. Option B, found on page 8, is our second proposal for executing a competitive RFP process.

Task 2A Negotiations with CR&R

Task 2A.1 Develop Deal Points for Revised/New Agreement

If the City directs the Project Team to negotiate on a sole-source basis with CR&R, we will begin by utilizing the existing Agreement along with previous discussions conducted during Task 1 as a starting point, and develop a summary of items to be incorporated into the revised/new Agreement via an electronic memorandum. This memo will likely be a revision of the Task 1 memorandum, building on the preliminary recommendations for update to the Agreement. In instances where proposed contractual requirements will be significantly different from those in the current agreement, we will prepare draft language for CR&R to consider during the negotiation process. The final list of potential changes to the Agreement will be presented to City Council for approval and incorporated into the negotiation process.

We will work with City staff to develop "deal points" to guide the negotiation process with CR&R. If requested by City staff, we will present the deal points to the City Council for their input and direction. The deal points will include outlined issues such as:

• Estimated "value" to CR&R for extending the Agreement S to 7 years;

• Requested/desired concessions (programs, rates, franchise/pavement impact fee payments, reimbursement for the negotiation process, etc.) to be provided by CR&R as a condition of a new Agreement;

• Updated Agreement language to incorporate industry best practices and new legislative requirements such as AB 1594 and AB 1826;

• Changing the compensation method for the hauler;

• Adding new/expanded recycling or organic waste programs;

• Developing a new agreement or modifying the current agreement based on the outcome of the negotiations; and

• A schedule for concluding negotiations/terminating negotiations that allows for the City to pursue a competitive proposal process (Task 2B) if negotiations are not successful.

Task 2A.2 Conduct Negotiations with CR&R

Based on the results of Task 2A.1 above, and direction from City staff and/or City Council, we will serve on the negotiation team throughout the negotiation process with CR&R. This will include attending meetings with City staff, preparation of negotiation session agendas, and attendance at negotiation sessions (phone and in-person). During the negotiation process, we will review and analyze cost and program data presented by CR&R. To the extent required, written responses will be prepared and presented. In addition, we will maintain a journal of

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items under discussion and items that have been agreed to. We will also monitor and track proposed changes to the Agreement in order to maintain an "audit trail."

In addition, we will meet with City staff during the negotiation process for status updates and to discuss the status of ongoing strategy.

Task 2A.3 Prepare Revised/New Agreement

Based on the results of the negotiations, the Project Team will draft the revised/new Agreement for review by the City and CR&R. The Agreement will utilize provisions of the current franchise agreement but add a series of performance measures to provide the hauler and the City with clear criteria to monitor hauler performance.

The performance requirements will establish minimum service standards for inclusion in the Agreement that are both quantifiable and easily measured to verify compliance. Upon completion by City staff and the Project Team, the performance requirements will be incorporated into the draft Agreement. Performance requirements may include, but are not necessarily limited to, the following:

• Disposal facility requirements;

• Minimum waste diversion requirements;

• Minimum transformation tonnage requirements;

• Collection vehicle emissions standards and requirements;

• Collection vehicle weight, size and noise limitations;

• Specifications for container size, color, and labeling;

• Public education program requirements (e.g., quarterly newsletter, annual campaigns, classroom presentations, etc.);

• Collection and recycling services to City offices, facilities and events;

• Collection service hours;

• Collection service quality standards; and

• Collection driver uniforms and identification badges.

Task 2A.4 Present Revised/New Agreement to City Council

We will prepare a PowerPoint presentation that discusses the negotiation process and the revised/new Agreement that has resulted from those negotiations. We will also develop any necessary handouts for provision at the City Council meeting, at the direction of the City. We will be available to present the PowerPoint to the City Council or assist staff in the presentation as requested.

Task 2A.S Finalize Revised/New Agreement for City Council Approval

Based on direction from City Council, we will incorporate any program changes or options selected by City Council and finalize the Agreement. This will include incorporating changes to the draft agreement through the issuance of addenda by the City, any final program options selected during the selection process, proposed rates, final work plans, exhibits, etc.

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Task 2A Deliverables:

• One (1) electronic memorandum including the recommended deal points, to be discussed with the City prior to negotiations with CR&R;

• A preliminary negotiation schedule;

• Attendance at and preparation for up to three (3) planning meetings with City staff;

• Attendance and moderation at up to four (4) negotiation sessions with CR&R;

• Negotiation session agendas and other applicable material for negotiations;

• One (1) PowerPoint presentation of the revised/new Agreement to the City Council;

• Handout materials for the City Council meeting;

• Attendance and presentation at one (1) City Council meeting; and

• One (1) Finalized Agreement in electronic format.

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OPTION B - Com et1tive RFP Process For Option B, our proposal includes the same details for the Project Understanding, Project Approach, Pre-Task, and Task 1. To eliminating redundancies, we have not copied those sections here. Effectively this is our proposal for executing a competitive RFP process.

Task 28 Competitive RFP Process

Task 28.1 Prepare RFP Package

We will take the findings and discussion with City staff in Task 1 to develop an RFP package -this includes a finalized RFP, a draft Agreement (developed in Task 2.3), and cost forms for proposers to complete. prepare an RFP package. The RFP will specify minimum requirements and qualifications and will require proposers to submit work plans that specify how they will transition to new services, achieve diversion requirements, implement customer service programs, and promote public education activities. Separate sections of the RFP may include, for example:

• Section 1:

• Section 2:

• Section 3:

• Section 4:

• Section 5:

• Section 6:

• Section 7:

• Section 8:

General Introduction to the RFP Document

Available Demographic and Service Account Data

Current Services and Requested Service Requirements

Communication Protocol for Contractors and the City, Qualification Requirements and the Required Submittal Format

Required Work Plans

Evaluation Criteria and Evaluation Process

Proposal Cost and Service Forms

Draft Agreement

We will prepare draft staff reports and presentation materials, attend one City Council meeting to present the details of the draft RFP, and develop evaluation and selection process options for discussion and approval prior to release .

Task 28.2 Finalize and Issue RFP

We will finalize the RFP package based on City direction and will provide the City with an electronic copy. R3 has an extensive list of solid waste companies operating in California and nationally, and will provide a mailing list to the City for consideration when sending out the RFP package. The Project Team will work with the City to publicize the availability of the RFP package, and will also provide the City with a draft notice of the availability for release on City letterhead and work with City staff to post the RFP on the City's website.

Task 28.3 Conduct Mandatory Pre-Proposal Meeting and Prepare the RFP Addenda

The Project Team will conduct a mandatory pre-proposal meeting with prospective proposers. The pre-proposal meeting will provide the opportunity for the City to review the RFP with prospective proposers and answer questions as appropriate. We will prepare written responses to questions raised before and during the pre-proposal meeting for submittal to all

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parties at the meeting. In addition, the Project Team will prepare addenda to the RFP as necessary.

Task 28.4 Evaluate Proposals Received

The Project Team will assist the City with the evaluation of proposals received in response to the RFP. The evaluation will include, but not be limited to, conducting an initial "pass-fail" checklist against RFP minimum requirements, and evaluating the proposers' qualifications, references, processing and disposal facilities, approach to meeting the City's diversion requirements, customer rates (prices), collection methods, customer service programs, financial statements, transition experience and work plans.

After the initial evaluation is completed, we will prepare any written requests for clarification to the haulers, as necessary. In the event a proposal does not meet the minimum requirements of the RFP, we will recommend that the proposal be disqualified as non-compliant with the RFP requirements.

The Project Team's role in the evaluation process will also include facilitating the evaluation meetings, and the proposer interviews, along with several meetings with City staff, the subcommittee, and presentations to the City Council to present (1) a summary of the proposals received, and (2) the results ofthe evaluation process.

Task 28.5 Negotiate with Top Ranked Proposer(s)

Based on direction from City Council, the Project Team will participate in Agreement negotiations with the top ranked proposer(s). Negotiations will focus on clarifying the proposer's service and cost proposal, and incorporating any optional services as may be selected by City Council. This subtask will include meetings with the City beforehand to confirm our approach for the negotiation.

Task 28.6 Finalize New Agreement for City Council Approval

Based on direction from City Council, we will incorporate any program changes or options selected by City Council and finalize the Agreement. This will include incorporating changes to the draft agreement through the issuance of addenda by the City, any final program options selected during the selection process, proposed rates, final work plans, exhibits, etc.

The Project Team will present the results of the evaluation process to City Council, including recommendations made by the evaluation team. This will include a summary of the proposal process, proposals received, the evaluation process, and the results and recommendations for award of the Agreement.

Task 28 Deliverables:

• One (1) finalized RFP package, in electronic format, that includes a background of the service area, requested services, RFP preparation instructions, evaluation and selection criteria, project schedule, draft Agreement, and all required cost and supporting forms to be filled out by the proposers (for distribution to potential proposers);

• A mailing list of prospective proposers, for use in City's distribution ofthe RFP package;

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• •

Preparation of a notice of availability of the RFP document and how proposers may obtain copies;

Presentation during one (1) pre-proposal meeting with interested companies;

Written responses to questions submitted before and during the pre-proposal meeting;

• Preparation of all necessary addenda to the RFP;

• Evaluation of the technical feasibility of each proposal received;

• Evaluation matrix to easily compare the proposed programs and rates for each proposer;

• • • • • •

• •

Preparation of any written request for clarification to the proposers, as necessary;

Scheduling and conducting interviews with the top ranked proposers;

Preparation of staff reports that summarize the proposals received;

One (1) Draft Agreement in electronic format;

Up to three (3) negotiation sessions with top ranked proposers;

Preparation of a listing of outstanding service, cost, and Agreement issues to be negotiated with the proposers;

Revisions to the Agreement based on the results of the negotiation sessions;

Preparation of a draft staff report to the City Council to support the staff recommendation to execute an Agreement with the selected company;

Up to three (3) presentations to City Council as follows (or as otherwise directed by City staff):

o One (1) presentation of the draft RFP documents to City Council;

o One (1) presentation of the results of the evaluation process to the City Council; and

o One (1) presentation summarizing the results ofthe final negotiations and the final Agreement to the City Council for approval.

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Project Schedule

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[Note: Add 5 mo. due to late start (111s11s)]

Project Schedule Our proposed work schedule is presented below. The schedule assumes a July 1, 2018 start date. The schedule allows for either sole-source negotiations or a competitive procurement to be completed with plenty of time prior to the expiration of the current Agreement (June 20, 2020). It also allows for the City to engage a third option of combining both Option A and B if the negotiations with CR&R are not satisfactory to the City. We recommend a three-month transition for new hauler services, and are confident in our ability to engage both options if the City so chooses.

Pre-Task

Task 1

1.1

1.2

1.3

Milestones

Meeting with City

Table 4-1 Tentative Schedule

Start Date Completion Date

(within 2 weeks of contract execution)

Comprehensive Analysis of City's Solid Waste Program and Preliminary Recommendations for Agreement Updates

Analysis of Customer Service Rates 7/1/18 8/31/18

Analysis of Current Franchise Agreement and 7/1/18 8/31/18

Services

Preliminary Recommendations for Agreement 7/1/18 8/31/18

Updates

The City may elect to engage Option A or Option B utilizing the schedules below.

OPTION A - Negotiations with CR&R

Task 2A Negotiations with CR&R

2A.1 Develop Deal Points for Revised Agreement 9/1/18 9/30/18

2A.2 Conduct Negotiations with CR&R 10/1/18 12/15/18

2A.3 Prepare Agreement 11/1/18 12/31/18

2A.4 Present Revised/New Agreement to City Council 1/1/19 1/31/19

2A.5 Finalize Agreement for City Council Approval 2/1/19 2/28/19

The schedule for Option B can be found on the following page -

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OPTION B- competitive RFP Process

Milestones Start Date Completion Date

Task2B Competitive RFP Process

28.1 Prepare RFP Package 9/1/18 10/15/18

28.2 Finalize and Issue RFP 10/15/18 12/1/18

28.3 Conduct Mandatory Pre-Proposal Meeting and RFP

12/1/18 1/31/18 Addenda

28.4 Evaluate Proposals Received 2/1/19 2/28/19

28.5 Negotiate with Top Ranked Proposer(s) 3/1/19 3/31/19

28.6 Finalize New Agreement for City Council Approval 4/1/19 4/30/19

Depending on the request ofthe City, we are also available to engage Option A and Option B, however an adjustment in the schedule would be needed. We recommend at least three months for transition from current franchised services if the City is to elect for Option B. The schedule for the Pre-Task and Task 1 will remain unchanged regardless of which option is selected.

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Section 5

Fee Information

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Fee Information Project Budget This section includes our proposed budget to complete this project. The fee for Task 1 is the same regardless of which option selected. The fee for Option A and Option B is as follows.

1. Option A- If the City selects R3 to assist with sole-source negotiations with CR&R, the Project Team will complete Task 1 and Task 2A of our proposed scope of work for a not-to-exceed fee of $80,140.

2. Option B - If the City selects R3 to assist with a competitive RFP process, the Project Team will complete Task 1 and Task 2A of our proposed scope of work for a not-to-exceed fee of $118,160.

Table 5-1 provides estimated hours and fees to complete each major task and subtask in our proposed scope of services. Hourly rates of personnel are provided on the following page.

Table 5-1 Project Budget

Task Cost Hours

Task 1 Comprehensive Analysis of City's Solid Waste Program and Preliminary Recommendations for Agreement Updates

1.1 Rate Evaluation $8,850 60

1.2 Solid Waste Program Analysis $6,830 46

1.3 Review Current FA and Services $5,640 34

Task 1 Hours Subtotal .· 'Ji~i : ,,.,; •,,I I 140

[Negotiated to $10,670 (11/5/18)] > Task 1 Cost Subtotal ~!- ~ .,_· .. ~',.

The City may select to engage Option A or Option B utilizing the proposed budgets below.

OPTION A - Negotiations with CR&R

Task 2A Negotiations with CR&R

2A.1 Develop Deal Points for Revised/New Agreement $13,920 80

2A.2 Conduct Negotiations with CR&R $24,660 156

2A.3 Prepare Revised/New Agreement $12,160 80

2A.4 Present Revised/New Agreement to City Council $4,040 28

2A.5 Finalize Revised/New Agreement for City Council Approval $4,040 28

Option A Hours Subtotal fiR.~-.. 372

Option A Cost Subtotal $ 58,820 ,- .id~}

tiated to $69,940 (11/5/18)] ~Task 1 +Option A TOTAL (Cost+ Hours) ~ 512

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OPTION B - Competitive RFP Process

Task 28 Competitive RFP Process

2B.1

2B.2

2B.3

2B.4

2B.5

2B.6

Prepare RPF Package

Finalize and Issue RFP

Conduct Mandatory Pre-Proposal Meeting and Prepare RFP

Addenda

Evaluate Proposals Received

Negotiate with Top Ranked Proposer(s)

Finalize New Agreement for City Council Approval

Option B Hours Subtotal

Option B Cost Subtotal

$19,300 124

$5,800 40

$13,480 84

$34,160 208

$13,440 84

$10,660 72

[ d $ ( )]Task 1 +Option B TOTAL (Cost+ Hour~ ~

Negotiate to 107,510 11/5/18 -7

If the City selects to execute Option A and determines that negotiations with CR&R are not satisfactory to its needs, we are prepared to provide services under Option B with a revised schedule as presented in Section 4. Our cost for executing both Task 2A and Task 28 will be discussed with the City at such time.

We do not charge for expected incidental expenses. Additional costs of public or City Council meetings not identified in the scope of services will cost $2,000 per staff person, including any and all related project expense.

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Billing Rates In Table 5-2 below, we have provided the hourly billing rates for R3 Consulting Group, Inc. and Integrated Waste Management Consulting.

Category

Table 5-2

Billing Rates

R3 Consulting Group, Inc.

Principal I Project Director

Senior Project Manager

Project Manager

Senior Project Analyst

Project Analyst

Associate Analyst

Administrative Support

. Hourly Rate

$205 per hour

$185 per hour

$160 per hour

$145 per hour

$135 per hour

$120 per hour

$100 per hour

Integrated Waste Management Consulting

Principal $185 per hour

Reimbursable Costs (Included in Hourly Rates)

Consultants/Subcontractors Cost plus 10%

Lodging and meals Direct cost

Travel - Private or company car $0.545 per mile

Travel - Other Direct cost

Delivery and other expenses Direct cost

Payments Unless otherwise agreed in writing, fees will be billed monthly at the first of each month for the preceding month and will be payable within 30 days ofthe date ofthe invoice.

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References

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References In this section, we have provided our history of clients in which we have completed work similar to what has been requested by the City, as well as our reference projects with contact information.

R3 has completed 32 negotiation and procurement assistance projects for municipalities in California within the last 3-5 years. Southern California clients are labeled in blue font.

• Carlsbad • Los Altos • San Fernando

• Chico • Napa County • Santa Rosa

• Cloverdale • Nevada County • Shafter

• Colma • Novato Sanitary • Sonoma County

• Cotati District Waste Management

• Downey • Petaluma Agency

• El Cerrito • Piedmont • Temple City

• Galt • Plumas County • Vallejo

• Half Moon Bay • Rancho Cordova • West Hollywood

• Irwindale • Rohnert Park • West Sacramento

• Laguna Beach • Rolling Hills Estates • Windsor

• Lincoln • San Bernardino

Below, we have provided a comprehensive list of clients whom R3 has provided negotiation and procurement services since 2002.

• Alameda County • Citrus Heights • Manteca

• Albany • Colton • Marin County

• Amador County • Culver City • Mariposa County

• Anaheim • Cypress • Monrovia

• Atherton • Davis • Montebello

• Belmont • Duarte • Monterey County

• Benicia • Dublin • Newport Beach

• Bradbury • East Palo Alto • Oakland

• Burbank Sanitary • El Dorado County • Paso Robles District • Elk Grove • Phoenix (AZ)

• Burlingame • Emeryville • Pleasanton • Calabasas • Fairfield • Pomona • Carlsbad • Foster City • Rancho Murieta • Castro Valley Sanitary • Healdsburg Community Services

District • Hemet District

• Central Contra Costa • Rancho Palos Verdes • Industry Solid Waste • Rancho Santa Margarita Management Authority • La Habra

• Redwood City • Lomita • Chowchilla

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References

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• Salinas • San Ramon • Woodland

• San Carlos • Santa Barbara County • Yavapai-Apache Nation

• San Gabriel • Siskiyou County (AZ)

• San Jose • Sutter County • Yuba City

• San Juan Capistrano • Upland • Yuba County

• San Leandro • Wheatland • Yuba-Sutter Regional

• San Mateo • Wildomar Waste Management Authority

• San Mateo County • Winters

Reference Contact Information

Downey, CA

Project Description: Sole Source Contract Negotiations

R3 was engaged by the City of Downey (City) to conduct a performance review of the City's solid waste and recycling services provider, CalMet Services (CalMet). As part of this engagement, R3 also evaluated a proposal submitted by CalMet to extend the term of their franchise agreement until 2024, and conducted a rate survey of nearby jurisdictions to identify best management practices that could be incorporated into a new or revised contract.

Following our completion of these tasks, R3 was subsequently engaged by the City to prepare and engage in the negotiation process for a new franchise agreement with CalMet. The successful negotiations resulted in a new agreement with many benefits including:

• Two-year residential rate freeze;

• Approval of vehicle impact fee -10% of gross revenues;

• Expanded recycling programs;

• Increased revenues from franchise fees;

• Immediate conversion of fleet to alternative fueled vehicles;

• 50% minimum diversion requirement to increase, as necessary, to comply with State law;

• Allows the City to conduct periodic performance reviews; and

• New rate adjustment methodology based on Refuse Rate Index (RRI).

Project Team:

Project Dates:

Client Contact:

Mark Alpers, Project Manager Richard Tagore-Erwin, Project Director

May 2015 - March 2016

Mr. John Oskoui, Assistant City Manager 11111 Brookshire Avenue, Downey, CA 90241 (562) 904-7282 I [email protected]

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Irwindale, CA

Project Description: Solid Waste Procurement Services

The City of Irwindale (City) selected R3 to administer a procurement process that would result in an amended franchise agreement, increased franchise fees and competitive rates. Under this system, residential collection service was provided at no charge, and was rotated annually between the three haulers. The franchise agreements, however, did not include sufficient performance standards, reporting requirements or landfill diversion requirements. The City wished to administer a procurement process that would result in an amended franchise agreement, increased franchise fees, and competitive rates. R3 conducted a full-service procurement, which included the City's requests along with the following tasks:

• A design of the collection program;

• Analysis of the City's franchise and AB 939 fees;

• Development of performance and reporting standards;

• Preparation and issuance of an RFP package;

• Evaluation of submitted cost proposals;

• Negotiation of franchise agreements; and

• Presentations to the City Council.

At the conclusion of the proposal evaluation, we drafted amendments to the existing non­exclusive franchise agreements for commercial collection and negotiated an exclusive franchise agreement with one hauler for residential collection and recycling services. This process resulted in the implementation of new and expanded recycling programs, increased franchise fees, competitive residential and commercial rates and compliance with AB 939 diversion mandates.

We also managed the implementation of the City's hauler monitoring program, including hauler performance audits, monitoring of AB 939 and franchise fees paid to the City, and tracking of disposal and diversion tonnages.

Project benefits included:

• Performance and program requirements are specified;

• Residents received new, uniform collection containers; and

• New and expanded commercial recycling programs.

R3 was also recently selected to review the organic waste unit cost rates as proposed by the City of lrwindale's hauler, Athens Services, to determine the validity ofthe basis ofthose rates, and develop recommendations related to organic rates that can be adopted by the City.

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Project Team: Richard Tagore-Erwin, Project Manager Carrie Baxter and Nikhil Tagore-Erwin, Project Analysts

Project Dates:

Client Contact:

July 2014 - February 2015

Mr. William Tam, Public Works Director 5050 N. Irwindale Avenue, Irwindale, CA 91706 (626) 430-2212 I [email protected] le.ca .us

Rolling Hills Estates, CA

Project Description: Negotiation Assistance

In 2016, R3 was engaged by the City of Rolling Hills Estates (City) to conduct a Performance Review of its franchised hauler, Waste Management (WM), with the objective of assessing WM's collection operations prior to the franchise agreement's expiration in early 2017. As a result of the overall positive performance review, R3 was engaged to work on the City's behalf to negotiate a new franchise agreement with WM. The new franchise agreement is being designed to improve WM's public education and reporting, while maintaining current service levels. R3 is also updating the agreement to assist the City in complying with State legislation, including AB 939, AB 341, AB 1826, and AB 1594.

Project benefits may include:

• New franchise agreement with WM;

• Agreement designed to improve WM's public education and reporting, while maintaining current service levels; and

• Assistance to the City in complying with State legislation (including AB 939, AB 341, AB 1826, and AB 1594).

Project Team:

Project Dates:

Client Contact:

Richard Tagore-Erwin, Project Manager Carrie Baxter, Project Analyst

August 2016 - Present

Ms. Alexa Davis, Assistant to the City Manager 4045 Palos Verdes Drive North, Rolling Hills Estates, CA 90274 (310) 377-1577 ext. 111 I [email protected] ing-hills-estates.ca .us

San Bernardino, CA

Project Description: Privatization and Procurement Assistance

R3 assisted the City of San Bernardino (City) with its Solid Waste Municipal Code Update and Privatization of Solid Waste and Recycling, Sweeping, and Right of Way Services. This project ultimately led to R3 assisting the City with their privatization and negotiations I procurement effort that resulted in the hauler selection of Burrtec. We conducted their RFP process, prepared and negotiated their franchise agreement, and prepared new municipal code for the City.

Project benefits included:

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• An added 20% franchise fee;

• No rate increases;

• 4% rate cap;

• $30 million transition fee payment; and

• Replacement vehicles and containers.

Project Team:

Project Dates:

Client Contact:

Temple City, CA

Richard Tagore-Erwin, Project Manager

September 2015 - November 2016

Mr. Bill Manis, Previous Deputy City Manager of San Bernardino Current City Manager of Upland 460 N. Euclid Avenue, Upland, CA, 91786 {909) 931-4102 I [email protected] land.ca.us

Ms. Teri Cable, Sr. Mgmt. Advisor (Management Partners, Inc.) 3152 Red Hill Avenue, Suite 210, Costa Mesa, CA 92626 {949) 497-8418 I [email protected]

Project Description: Development of Franchise Agreement Performance Standards

R3 was engaged by the City ofTemple City {City) to review the current performance standards in the City's franchise agreement {Agreement) with Athens Services (Athens) and recommend potential additional performance standards and liquidated damages that the City and Athens may wish to consider incorporating as part of a future amendment to the Agreement.

Athens had a long-term agreement {20+) years, and the City was not in a strong position to renegotiate the agreement nor did it have the ability to conduct a competitive procurement any time soon. With that said, Athens was interested in making changes to its residential collection system that could benefit both the City and Athens. As part of that process, the City desired to strengthen certain aspects of its franchise agreement. The basic performance standards that are in the City's current Agreement are indicative of the types of performance standards that were in place more than a decade ago when the Agreement was executed {2003).

R3 focused on the development of Performance Based - Best Management Practices franchise agreements that include, among other things, proactive reporting of key operational data to enable the municipalities to effectively track contractor performance and compliance with key requirements of the franchise. The City's current Agreement at the time was deficient in many of the Best Management Practices and more detailed performance standards (e.g., quantitative minimum diversion requirements, proactive reporting) that have been developed since it was executed. R3 recommended a number of changes to the franchise agreement, and conducted sole-source negotiations.

Most recently, we conducted a rate adjustment review to implement AB 1826 services for the City. R3 is currently assisting the City with negotiating a new franchise agreement to include

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among other things, automated collection, full residential and commercial organic collection services, CNG vehicles, and public education and outreach.

Project Team:

Project Dates:

Client Contact:

Richard Tagore-Erwin, Project Manager Carrie Baxter, Project Analyst

November 2013 - Present

Mr. Brian Cook, City Manager 9701 Las Tunas Drive, Temple City, CA 91780 (626) 285-2171 I [email protected]

West Hollywood, CA

Project Description: Evaluation of Enhanced Services and Extension of the Term of Existing Collection Services Agreement

R3 completed a contract compliance review of the City of West Hollywood's (City) franchise hauler (Athens Services) in support of the City's consideration of Athens' request for a contract extension. R3 subsequently assisted the City with drafting a new franchise agreement and negotiating a franchise extension with Athens.

The new draft agreement was prepared by utilizing language from the current agreement by reorganizing the language, incorporating enforceable performance standards and terms and conditions addressing AB 341 and AB 1826, and updating the language to reflect current legislation and industry standards. New programs and services, including unlimited bulky item pickup service to all mufti-family units at no additional charge and a commercial organics program were also incorporated, along with vehicle replacement requirements.

The City's rate adjustment methodology was also revised to incorporate a detailed rate review and a rate survey that provided a review of comparable market conditions. The City was also provided with the ability to conduct a performance review paid for by the Contractor, and an agreement compliance checklist was prepared as part of the performance review.

R3 presented the agreement to City Council, who approved the new agreement.

Project benefits included:

• Increased diversion requirements and ability to achieve AB 939 compliance requirements;

• Updated legislation and industry standards;

• Increased enforceability;

• Term extensions tied to verified performance;

• Enhanced navigability and organization;

• Stable customer rates; and

• Clearly defined administrative charges.

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Project Team:

Project Dates:

Client Contact:

Richard Tagore-Erwin, Project Manager William Schoen & Mark Alpers, Project Analysts

May 2013 - October 2014

Ms. Sharon Perlstein, Engineering Manager 8300 Santa Monica Boulevard, West Hollywood, CA 90069 (323} 848-6383 I [email protected]

Laguna Beach, CA

Project Description: Negotiation Assistance

R3 assisted the City of Laguna Beach (City) with sole-source negotiations with Waste Management (WM} to extend the current franchise agreement. Among other things, R3 conducted a rate survey of the surrounding cities, developed a draft best practices franchise agreement, and negotiated final contract terms and conditions with WM. R3 also developed written reports and recommendations, and presented the results of the negotiations to the City Council.

As a result of our negotiations, WM provided significant additional services to the City including:

• Household Hazardous Waste programs to residents and small quantity generators;

• Textile recycling;

• Universal waste recycling;

• Access to a part-time dedicated recycling coordinator;

• Community sustainability programs; and

• Wet/dry commercial recycling.

Project benefits included:

• Reduced commercial rates;

• Froze residential and commercial rates for 2 years;

• Expanded commercial recycling programs;

• $8.6 million in savings to the City and ratepayers for the contract term; and

• 75% "franchised" diversion standard by 2020.

Project Team:

Project Dates:

Client Contact:

Richard Tagore-Erwin, Project Manager Mark Alpers & Carrie Baxter, Project Analysts

May 2012 - December 2012 /June 2013 - July 2013

Ms. Liz Vazquez-Avila, Administrative Analyst 505 Forest Avenue, Laguna Beach, CA 92651 (949) 497-0344 I [email protected]

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San Fernando, CA

Project Description: Competitive Procurement, Contract Negotiations, and Transition Assistance

R3 was engaged by the City of San Fernando (City) to issue and execute an agreement for residential and commercial solid waste and recyclable material collection within the City.

Services included assisting City staff with identifying the most efficient and cost-effective approach to deliver solid waste collection, recycling and disposal services citywide. R3 worked with City staff to develop a "knowledge base" that addressed the range of relevant issues that needed to be considered in the franchise agreement development process. This knowledge base served as a framework for discussions with the City Council, staff, and legal counsel that led to the development of the specifics of the new franchise agreement.

R3 subsequently prepared the Request for Proposals (RFP) package, developed a new performance-based waste franchise agreement, evaluated the proposals submitted by haulers, and proceeded with contract negotiations with the top proposers. R3 then assisted the City in drafting the current Collection Services Agreement which was approved by the City Council in December 2013.

Since the City decided to change haulers, the next phase of our work was to serve as the City's designated transition assistance consultant between the time the contract was approved and when new services commenced. During this phase, R3 held weekly conference calls with City staff and the new hauler and made sure that the new services called for in the Agreement were initiated on time. R3 also worked with the previous hauler during this phase to obtain the route information necessary to provide a relatively smooth transition.

The final phase of our work was to monitor the compliance of the new hauler during its first several months under the new Collection Services Agreement. Specifically, we monitored progress meeting the diversion requirements of the Agreement, evaluated customer service operations during the transition, and audited whether franchise fees were paid correctly. During this review, we also audited whether the new hauler was correctly billing customers.

Project benefits included:

• Hauler transition assistance;

• Increased diversion programs;

• Maintenance of residential customer rates;

• Transfer of City billing functions to the franchised hauler; and

• Reduction in the City's operating costs.

Project Team: Richard Tagore-Erwin, Project Manager Mark Alpers and William Schoen, Project Analysts

Project Dates:

Client Contact:

May 2013 - December 2013

Ms. Marlene Miyoshi, Previous Director of Public Works

(no longer with the City)

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Disclosure

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Disclosure R3 Consulting Group, Inc. (R3), provides services to municipal agencies only. R3 does not have any relationships and/or contract agreements with any private waste haulers or facility owners/operators nor do we provide services to any private waste haulers or facility owners/operators.

Integrated Waste Management Consulting (IWMC) has provided services to and/or contracted with several waste haulers and private landfill operators during the past ten years. Names, addresses, and contact names are provided below:

• Recology I Hay Road Landfill

6426 Hay Road Vacaville, CA 95687

Greg Pryor

• Republic Services I Newby Island

1601 Dixon Landing Road Milpitas, CA 95035

Gil Cheso

• Waste Management/ Altamont Landfill

10840 Altamont Pass Road Livermore, CA 94551

Ken Lewis

• Republic Services/ Coffin Butte Landfill (Corvallis, OR)

28972 Coffin Butte Road Corvallis, OR 97330

Brian May

• Waste Management/ Davis Street Transfer Station

2615 Davis Street San Leandro, CA 94577

Rebecca Jewell

• Waste Management/ Yolo County Central Landfill

44090 Co Road 28H, Woodland, CA 95776

Jim Durand

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Agreement & Insurance Requirements

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Agreement & Insurance Requirements R3 Consulting Group, Inc. and Integrated Waste Management Consulting do not object to any requirements in the City of San Juan Capistrano standard professional services agreement and/or the insurance requirements that are attached to the RFP. We will sign the standard City of San Juan Capistrano professional services agreement and provide the required insurance documentation upon award of the contract.

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