construction technique service presentation 2014_version1

CONSTRUCTION TECHNIQUESERVICE DIVISION

Anytime, any product, anywhere you

can count on us

March 2014

COMMITTED TO SUSTAINABLE PRODUCTIVITY

We stand by our responsibilities towards our customers,

towards the environment and the people around us.

We make performance stand a test of time. This is what

we call – Sustainable Productivity.

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FACTS IN BRIEF

Employees 1200 (600 of them are service technicians)

Global Support 174 markets

These figures date from 2013.

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VISION

March 1 2014Construction Technique Service

CUSTOMERS FIRST!

Construction Technique Service

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MISSION

To be an efficient and agile, service driven, customer-focused organization, capable of delivering a world-class service experience to all customers and business partners, across the entire product portfolio, and in each and every location in which we operate.

To develop the “next generation” of industry leading services, allowing our customers to increase their operational efficiency by optimizing equipment availability and product operational life

March 1 2014


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Local Customers Centers and fully equipped mobile service vans are an integral part of the global Construction Technique Service network.

GLOBAL SUPPORT

March 1 2014

First class technical support with dedicated product specialists

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FOCUS SEGMENTS

Tunneling Construction Quarries

Rental Drilling Road Construction


Oil & Gas

Demolition/ Recycling

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SERVICE EVERYWHERE


REGIONAL SERVICE CENTERSSC Antwerp (Belgium)SC Hoeselt (Belgium)SC Shanghai (China)SC Charlotte (USA)

LOCAL SERVICE CENTERSPune (India)Johannesburg (SA)Sydney (Australia) Sorocaba (Brasil)


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CLOSE TO OUR CUSTOMERSProduct Companies

March 1 2014

CONSTRUCTION TOOLS

PORTABLE ENERGY

ROAD CONSTRUCTION

ROAD CONSTRUCTION & CONSTRUCTION TOOLS

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SERVICE OFFER


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SERVICE OFFER

GENUINE FILTERS

Only genuine filters mean quality. Our genuine filters are manufactured to the same standards as your equipment and have passed the same endurance tests. Genuine filters avoid the most common deficiencies found in non-genuine parts.

Atlas Copco filters have proven to be one of the best ways to protect your investment, and they help ensure your machine is working according to the original specifications.

Atlas Copco’s complete line of fluids and lubricants are ideally suited for its equipment. Developed to match our maintenance specifications, Atlas Copco fluids and lubricants help protect your investment, which keeps you productive and improves the resale value of your equipment.

• The correct fluids reduce equipment breakdowns and optimize machine performance.

• Quality fluids last longer.• Ordering from Atlas Copco simplifies the process and eliminates

the need to work with multiple suppliers.

FLUIDS & LUBRICANTS

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SERVICE OFFER

PREVENTIVE MAINTENANCE KITS

All in one box and tailored to match your equipment. Easy to obtain and attractively priced, our preventive maintenance kits contain all the parts required for the equipment’s scheduled maintenance program. When installed by an Atlas Copco certified technician, you keep equipment downtime to a minimum and its uptime to a maximum throughout its working life

Atlas Copco wear and repair kits are a preselected set of spare parts for the most common repair and replacement items on your machine. Cost-effective and convenient, they help simplify the service process by ensuring you have what you need.

WEAR AND REPAIR KITS

The upgrade kits are economical solution to ensure that your equipment is up-to-date with the latest Atlas Copco technology. Upgrades are based on proven technological solutions, ready available and easily installed. They will maximize your equipment productivity, market value and optimize the equipment efficiency and your business profit.

UPGRADE KITS

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SERVICE OFFER

WORKING TOOLS, ROAD MILLING TOOLS AND CONSUMABLES

Working ToolsOur equipment experts will match the correct working tool to the machine to meet the demands of the job. Check out our full line of working tools for hydraulic breakers and handheld demolition tools.

Road Milling ToolsAtlas Copco road milling tools are the reliable choice for great performance.

• Competitively priced. • Fit all types of milling machines,

regardless of brand.• The parts you need, when your

need them!

ConsumablesAtlas Copco offers an extensive range of high quality consumable parts to keep your machine up and productive – diamond discs, drill steel, trowel blades, hose couplings, and more!

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SERVICE OFFER


EXTENDED WARRANTY ANDSERVICE AGREEMENTSAtlas Copco has developed service agreements based on customer feedback, application know-how, field support knowledge, and product development experience. You can select a service agreement that meets your needs and budget, allowing you to get the most out of your equipment investment.

Service Agreement

CARE Plan

Service Plan

Inspection Plan

Extended Warranty

Plus Program

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DEALER MANAGEMENT PROGRAM



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DEALER MANAGEMENT PROGRAMTogether Successful Program

March 1 2014

Customers

Dealers

Atlas Copco


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DEALER MANAGEMENT PROGRAM

Our Distributor business is crucial to our presence in the market when Atlas Copco has not the ability to penetrate the market through direct channels. Is very important that we manage and support our Dealers in a manner that is going to maximize the business for the Dealer and Atlas Copco’s alike.

March 1 2014

Together Successful Program

STRONG BRAND

STRONG PARTNER

HIGH CUSTOMER SATISFACTION &

SUCCESS

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GO MOBILE!



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GO MOBILE!

WEB

Construction Technique Portalwww.atlascopco.com/constructionportal/

Construction Dealers Webwww.atlascopco.com/constructiondealers/

Shop Online / Parts Online www.shoponline.atlascopco.com

Service Product Pageswww.atlascopco.us/usus/navigationbyservice/crservices/

Atlas Copco Construction YouTube www.youtube.com/user/atlascopcoconstruct

Anytime, anywhere we support you

March 1 2014


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GO MOBILE!

BUILD APPTablet & Smartphone

March 1 2014

Click here and download now!

https://itunes.apple.com/us/app/buildmagazine/id600606030?ls=1&mt=8

https://play.google.com/store/apps/details?id=com.atlascopco.acbuild

COMMITTED TO

SUSTAINABLE PRODUCTIVITY.

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