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Operation Manager Areas of Focus: Operations, Construction, Service, Distribution, Project

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Highly dynamic, intuitive, and results-oriented professional, with comprehensive experience in managing key business operations. Demonstrate proven capability to develop effective work plans and strategies to properly execute projects within their specifications without compromising the quality. Exemplify competency in managing high-performing teams as well as customer or technical support programs; while effectively working in all levels of the organization in a professional manner. Successful manager of people and processes in the area of the electric power industry. Possess

excellent communication, interpersonal, problem-solving, and presentation skills.

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Inventory Management Budget Management Program and Project Management Team Management and Leadership

Strategy Development and Implementation Continuous System and Process Improvement Customer Service and Relations Report Generation and Documentation

Service Management Training and Coordination

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Effectively utilized automated response call-out system (Arcos) enhancing response of linemen call-out and emergency restoration.

Extensive input to the Apprenticeship program assessment, training modules, and the hiring, training and development of apprentices of all levels (1A to Journeyman and all points in between).

Successfully improved System Average Interruption Duration Index (SAIDI) from 2.08 in 2013 to .140 in 2015. Served as the driving force behind the successful identification of variances for the district budget as well as

behind the improvement of budget.

Presented the Banner Analysis PowerPoint presentation that was subsequently implemented coop-wide. Decreased avoidable accidents by 100% to both personnel and equipment by executing the Blind Spot

Awareness Program. Drove efforts in saving more than $60K by reviewing invoices for the past 12 months in 2014. Established centralized communication and ensured proper dispatch transfer to supervisory control and data

acquisition (SCADA). Decreased monetary loss in double billing and invoice discrepancies amounting to $2M.

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PEDERNALES ELECTRIC COOPERATIVE (PEC) Various Locations

Construction Service Manager | Kyle, TX Aug 2010Apr 2015

Played an integral role in ensuring the effective implementation of workable uniform procedures for managers and kitting process of work orders for crews and contractors.

Collaborated with the Service Department in correcting Davey Resource Group (DRG) status report. Coordinated insulation for voltage conversion on Hunter Substation to 14.4. Installed fault indicators on overhead and Underground Distribution feeders. Performed quarterly tool inspection as well as troubleshooting and maintenance of feeders and capacitor. Facilitated the 3D training on transformer banks to Kyle District lineman. Provided trainings to subordinates and council supervisors from engineering and customer service. Worked collaboratively with the Human Resources Department in hiring employees, imposing disciplinary

actions, and compensating workers. Ensured compliance with all applicable federal regulations and company policies. Actively participated in SAP Planner Committee in formulating job description, pay grade, and Work-flow for

district project planner. Closely monitored company assets which included equipment and capitals. Oversaw district operations to ensure smooth business activities. Rendered full support to managers and planners for capital improvement projects; warehouse supervisors for

building and grounds; and to the Planning Department for eco-development projects. Approved invoices for district expenses, promotions and merits, and materials for projects. Organized monthly meetings in partnership with other construction and service managers to ensure adherence

with all procedures within the district. Expanded study program for the linemens Written Achievement Test increasing scores by 50%. Managed four supervisors, 30 employees: and directed all district contractors.

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Recommended Wing Clusters Mounts Transformer Brackets which is utilized for the company as well as established Underground Service Pedestal for PEC standard.

Construction Supervisor | Oak Hill, TX Sep 2007Aug 2010

Provided recommendations with the use of wing cluster mounts transformer brackets and underground service pedestal.

Supervised 14 contract crews underground and overhead, 5 tree trimming crews, and 1 PEC crew Directed the construction and implementation of Bee Creek 20 conversion which involved two-year planning

process. Maintained open communication and disseminated important information which later became company policy

and was used by the Occupational Safety and Health Organization (OSHA). Built strong working relationships with customers before construction and resolved all work-related disputes. Strengthened working relationships with Engineering, Service, and Project Maintenance departments as well as

with district manager, and the members of the Safety Committee and Board.

Construction Supervisor | Johnson City, TX Sep 2006Sep 2007

Handled the preparation of work orders while enforcing safety measures until the project completion. Executed emergency operations plan when necessary. Developed personal development plans and assessments for line crew, and digger. Oversaw digger derrick, bucket and pickup trucks, and other equipment.

ONCOR ELECTRICAL COMPANY (FORMERLY TXU ELECTRIC DELIVERY) Various Locations Electric Delivery Crew Forman | Waco, TX Aug 2004Sep 2006

Held responsibility in planning work schedules, counseling performance, and restoring emergency electric system when necessary.

Conducted staff training to enhance work performance and educate about policies, procedures, building codes, specifications, and ordinances.

Ensured work safety which resulted to zero lost-time injuries in 34 years. Took charge of various equipment including digger derrick, bucket trucks, and pickup trucks.

Earlier Positions Held:

Senior Serviceman and Troubleshooter | Round Rock, TX

Senior Lineman | Round Rock, TX

Material Coordinator Representative | Round Rock, TX

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Coursework in Accounting Howard Payne University Brownwood, TX

Project Management Professional | Certified Associate in Project Management (CAPM) SimpleLearn

Certified Apprentice Program (CAP) | Pole Top, and Manhole Rescue Certified

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OSHA 10 Training | Altec Sentry Training for Insulating Aerial Devices Loss Control Rural Electric Safety Achievement Program (RESAP)

Incident Investigation and Reporting, Power of Writing, Work Orders, and Plan National Rural Electrical Cooperative Association (NERCA)

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Bear Creek City Council | Wood Creek City Council | Oak Hill District | Heart Walk

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Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) | Graphics | Maximo | Timekeeper | Lotus Notes Cytrex | JDE | P8 | Focus | AMS | Blink Report | Intranet | SAP | Mobile Data | Storm Restoration Systems Global

Positioning Systems | Transformer Inventory Systems | Outage Management System