considerate constructors scheme site manager’s...

Considerate Constructors SchemeSite Manager’s Guide

J5478 Site manager guide aw_Layout 1 04/10/2013 09:03

Started in 1997, the Considerate ConstructorsScheme was set up by the UK constructionindustry to improve its image. Since then, theScheme has registered and monitored over70,000 sites and has been instrumental inmany of the improvements enjoyed today.

The Scheme is a non-profit-making, independent organisationfounded by the industry and recommended by localauthorities and the Government. The Scheme is neither grantmaintained, nor funded by the Government, and is solelyfinanced by its registrations.

The Scheme is recognised by the UK construction industry as amajor force in improving its image through the registrationand monitoring of UK sites and companies.


Contents

Considerate Constructors Scheme Site Manager’s Guide | 1

Purpose of this guide 2

Code of Considerate Practice 3

What is expected of a site manager? 4

Site Registration Pack 5

Things to consider 6- Principal sources of complaints 6- Actions before you start on site 6- Site operations 6- Once a site is completed 6

Examples of Good Practice 7

Dealing with complaints 7

The site monitoring process 8- Information likely to be sought by Monitors 8- Additional visits 8

Site Registration Monitors’ Checklist 9

Site scoring explained 10

Certification 11

Annual National Site Awards 11

Disciplinary procedure 11

Presentations and training 12

Company Registration 13

Ivor Goodsite 13


The purpose of this guide is to inform site managers of the Scheme’s requirements, including how to adhereto the Code of Considerate Practice and the sitemonitoring process. This guide will also explain howyour site will be scored and provides information on theannual National Site Awards.

Purpose of this guide

Why?The construction industry has a huge impact on allour lives, with many construction sites in sensitivelocations. If all sites presented an image ofcompetent management, efficiency, awareness ofenvironmental issues and above all neighbourliness,then every site would become a positiveadvertisement, not just for itself but for the industry as a whole.

What?The Code of Considerate Practice commits those sites registered with the Scheme to enhance theirappearance, respect the community, protect theenvironment, secure everyone’s safety and care forthe workforce.

Where?Construction sites operating within the UK canregister with the Scheme.

Who?The Scheme is open to construction sites of all typesand size and for every type of construction activity,with many construction companies and clientsautomatically registering all their sites as companypolicy.

How?Through the monitoring of registered sites and thedisplaying of posters around the site, promotingregistration with the Scheme. If passers-by wish tocomment, the name and telephone number of thesite manager is clearly displayed, alongside thefreephone telephone number of the Scheme’sadministration office.

Our aim:Improving the image of construction


Code of Considerate Practice

Considerate constructors seek to improve the image of the construction industry by striving to promote and achieve best practice under the Code.


Enhancing the AppearanceConstructors should ensure sites appearprofessional and well managed.

• Ensuring that the external appearance of sites enhances the image of the industry.

• Being organised, clean and tidy.

• Enhancing the appearance of facilities, storedmaterials, vehicles and plant.

• Raising the image of the workforce by their appearance.

Respecting the CommunityConstructors should give utmost considerationto their impact on neighbours and the public.

• Informing, respecting and showing courtesy to those affected by the work.

• Minimising the impact of deliveries, parkingand work on the public highway.

• Contributing to and supporting the localcommunity and economy.

• Working to create a positive and enduringimpression, and promoting the Code.

Protecting the EnvironmentConstructors should protect and enhance the environment.

• Identifying, managing and promotingenvironmental issues.

• Seeking sustainable solutions, and minimisingwaste, the carbon footprint and resources.

• Minimising the impact of vibration, and air,light and noise pollution.

• Protecting the ecology, the landscape, wildlife,vegetation and water courses.

Securing everyone’s SafetyConstructors should attain the highest levels ofsafety performance.

• Having systems that care for the safety of thepublic, visitors and the workforce.

• Minimising security risks to neighbours.

• Having initiatives for continuous safetyimprovement.

• Embedding attitudes and behaviours thatenhance safety performance.

Caring for the WorkforceConstructors should provide a supportive andcaring working environment.

• Providing a workplace where everyone is respected, treated fairly, encouraged and supported.

• Identifying personal development needs andpromoting training.

• Caring for the health and wellbeing of the workforce.

• Providing and maintaining high standards of welfare.

The Code of Considerate Practice outlinesthe Scheme’s expectations of all registeredsites and companies, describing thoseareas that are considered fundamental bythe Scheme in helping improve the imageof construction.


What is expected of a site manager?

The primary concerns of the Scheme are:

The neighbourhood and general publicRegistered sites should do all they can to reduce the impact of construction activity on anyoneaffected by their work and should aim to leave apositive impression on their neighbours.

The workforceCompanies managing registered sites should do all they can to be a considerate employer. Theyshould provide clean and appropriate facilities for allthose who work for them, and treat every employeewith respect.

The environmentRegistered sites should do all they can to reduce anynegative impact they may have on the environment,and should work in an environmentally-conscious and sustainable manner.

Responsibility for compliance with health and safety remains as defined in current legislation. The Scheme and its Monitors should not be seen as‘safety inspectors’. Their role is to provide constructivecomment.

The Scheme uses the term ‘constructors’ to include allthose who are involved with your site, including:

• your client• any consultants• your company’s management

The Scheme expects you to commit to its aims and to abide by the Code of Considerate Practice. This isnot solely the site manager’s responsibility; it is bestpractice for the client, consultants and your ownmanagement to assist you.

You should refer regularly to the Scheme’s Code ofConsiderate Practice and this guide.



Site Registration Pack

Registered sites will be sent a Site Registration Packcontaining Scheme documentation and signage whichmust be displayed in accordance with the Scheme’srequirements. Included in this documentation is a sitemanager check sheet and site managers are advised toread this first. This check sheet details the documentsprovided in this pack along with an explanation ofwhat each item is.

After reviewing the items on the check sheet, the sitemanager should then read the section 'What to donow'. This section provides guidance to a registeredsite on what the initial steps are now that thedocumentation and signage have been received.

The check sheet then outlines when the registered site can expect its first site visit from a Scheme Monitorto assess compliance against the Code of ConsideratePractice.

Please advise the Considerate ConstructorsScheme’s administration office immediately of anyshortages or errors by calling 0800 783 1423 oremailing [email protected]

Copies of the Site Registration Monitors’ Checklist,Compliments/Comments/Complaints Record and allScheme brochures may also be downloaded fromthe Scheme’s websitewww.ccscheme.org.uk


Things to consider

Site operationsErect and maintain Considerate Constructors Schemesignage. Please see the Site Registration DisplayingInformation guide for instructions.

• A PowerPoint induction presentation for you to showto your operatives is available to download from theScheme’s website www.ccscheme.org.uk. Printed A3flip chart sheets of this presentation can be obtainedby contacting the Scheme’s administration office.

• Monitor your site’s compliance with the Code.

• Encourage your subcontractors to register with theScheme under Company Registration to uphold thestandards you are setting.

• Watch the Scheme’s films (which can be viewedonline) and make reference to this guide.

• An Operatives’ Handout is also available to purchasefrom the Scheme’s administration office.

• Notify the Scheme office if the completion date, sitemanager’s details, phone numbers or site officeaddress change.

Actions before you start on siteRequirements and appropriate items from the Code ofConsiderate Practice and the Examples of GoodPractice guide should be incorporated into the projectplan. Read the Site Registration Monitors’ Checklist asthis will be used by the Monitor to review your site’sperformance.

Particular attention should be paid to the following:• Maintaining communication with neighbours and

anyone affected by the project about anything thatmay cause disruption or concern.

• Minimising noise and dust from site operations.• Selecting appropriate traffic routes to and from site.• Minimising obstruction caused by parked vehicles

and vehicles unloading.• Keeping roads and footpaths clean and

unobstructed.

ePrepare a Scheme file including: • Compliments/Comments/Complaints Record.• Information ready for a Monitor’s visit. Please see

‘Information likely to be sought by Monitors’ sectionon page 8.

Notify neighbours:• Neighbours affected by the works and traffic to and

from the site should be notified prior to workcommencing. They should be told what is beingbuilt, together with start and finish dates. Activitieslikely to cause disruption or concern should belisted with dates.

• The ‘Construction work in your area’ flyer should beused to promote the Scheme to the general publicand to increase their awareness of the efforts beingmade by the industry. Copies of this flyer can beobtained by contacting the Scheme’sadministration office.

Once a site is completed • Notify the Scheme office that works are complete. • Return the banner to the Scheme office for recycling.

Principal sources of complaints Site managers registering with the Scheme are expectedto operate their sites in such a way to minimise all sourcesof complaint from the general public.

The principal sources of complaint made aboutconstruction activity are:

• Failure to inform neighbours and anyone affected bythe project about anything that may cause disruptionor concern.

• Noise and vibration, principally from demolitions,piling, plant movement and cutting.

• Mud, dirt and debris on roads and around the site.• Dust, principally from demolitions, bulk material

movements, cutting and cleaning.• Additional traffic, inconsiderate parking and

vehicles unloading.• Language and behaviour of site operatives.• Working outside of normal hours.



For those sites wanting to perform to levels beyond thebasic expectations of the Scheme, there is guidance toassist them in doing this.

Refer to the Examples of Good Practice guide for specific initiatives and activities, seen by SchemeMonitors, which were considered to be beyondcompliance, when considered alongside the otherworking practices on site.

Additional best practice guidance is available on the‘Examples of Good Practice’ section of the Scheme’swebsite. Links listed here give specific information andguidance relating to the expectations of the Scheme.

Examples of Good Practice

Registered sites are expected to deal in a consideratemanner with any complaints or concerns resulting fromthe site’s activities. All complaints can be recorded in theCompliments/Comments/Complaints Record provided bythe Scheme and once the complaint has been dealt with,it should be ticked as resolved in the log.

Complaints received by the Scheme, from any source,will be recorded alongside the site’s details. The sitemanager will be informed of the nature of thecomplaint and will be advised of the name and detailsof the complainant, together with any suggestionsregarding the way the complaint should be dealt with.

The complainant will be contacted by the ConsiderateConstructors Scheme after approximately two days andasked if the complaint has been properly dealt with.

If the site manager does not satisfactorily deal with thecomplaint, the Scheme will take the matter to the office

contact given on the registration form. In the event thatthis is still unsatisfactory, and the contact is not adirector, then the complaint will be taken to companydirector level.

The Scheme may attempt to mediate between theparties during this process. Once it is considered that areasonable settlement has been reached, the complaintwill be taken off the active list.

In the case of the company failing to deal with theproblem in an effective manner or for any other reasoncausing the Scheme to think that the site is in breach ofthe Code of Considerate Practice, a report of theincident(s) will be passed to the Scheme’s chairman for adecision. Where the chairman's decision is to removethe site from the Scheme, both the company and clientwill be informed in writing.

Dealing with complaints


The site monitoring process

A registered site will be contacted by a Monitorapproximately one quarter of the way into theregistration to arrange a suitable time to visit. Thepurpose of the visit is to assess the level of compliancethe construction site has achieved against the Scheme’sCode of Considerate Practice.

Sites are normally monitored twice, usually one quarterand two thirds of the way through the registration,unless they are of short duration and will thereforereceive only one visit.

At a previously agreed time, the Monitor will carry outthe site visit. The time taken depends on the size, typeand location of the project and the work stage andcomplexity. A visit time of between one hour and oneand a half hours is normal for an average registration.

The Monitor is looking at how the site represents thecompany and the industry. During the visit, the Monitorwill assess the perimeter of the site, the access to thesite offices and the facilities provided for the operatives.The Monitor will also review whether the site’sprocedures are in accordance with the Scheme’s Code.

A Monitor is permitted to inspect the working site, but this is not a requirement of the process and should not be expected. The Monitor will not assess the safety of the working site.

The Monitor will write a report for the site manager andthis will include the score achieved against each of thefive sections of the Scheme’s Code. The purpose of thisscore is to indicate how well the site is performingagainst the Code.

Information likely to be sought by MonitorsThe following information should be readily available,preferably in a Considerate Constructors Scheme file:

• Copies of letters and newsletters issued to siteneighbours and the general public.

• Site induction information.• Details of what is asked of, or recorded about, each

inductee (but not actual records).• On and off site traffic plans.• Environmental policy.• Waste recycling policy and results achieved to date.• Details of good neighbour actions and charitable

events or fund raising undertaken.• Details of contact with local schools or colleges.• Training policy and outline of subjects covered in

tool box talks, briefings etc.

Please make sure you are able to give a Monitor:

• Average daily number of all operatives on site to date.• Average daily number of female operatives on site to date.• Percentage of operatives holding CSCS cards.• Compliments received from public.• Complaints received from public and how these

were dealt with.• Number of reportable accidents.• Number of non-reportable accidents.• Number of environmental incidents.

Additional visitsAdditional visits will be made if a site fails to meet theexpectations of the Scheme or if otherwise deemednecessary by the Scheme’s Monitor. Sites wishing tohave additional visits for other reasons will be asked topay an additional fee. Please contact the Scheme’s officefor more information.



Site Registration Monitors’ Checklist

The Scheme’s Site Registration Monitors’ Checklist isused by the Scheme’s Monitors to assess theperformance of registered sites. A copy of the Checklistcan be found in the Site Registration Pack.

The Checklist supports the Code of Considerate Practice and asks a number of questions to establishwhat level a site is performing to.

In each section of the Checklist, there are ten questions.The four bold, closed questions are aligned to the fourbullet points of the Code, and allow the Monitor toestablish whether the site has achieved compliance withthe Scheme. The six non-bold, open questions directlysupport the bold questions by asking ‘what’ is being doneand ‘how’ things are being addressed to meet and exceedthe required standards.

The Checklist also contains a number of prompts thathighlight specific areas the Monitor may take intoconsideration when reviewing a question.

The Code of Considerate Practice details the Scheme’srequirements and the Checklist’s bold questionsestablish if a site is meeting these requirements. TheChecklist’s non-bold questions then ask ‘how’ theserequirements are being met or exceeded.

For example, the first bullet point in the ‘Enhancing theAppearance’ section of the Code of ConsideratePractice reads:

• Ensuring that the external appearance of sitesenhances the image of the industry.

To establish whether a registered site is meeting thisrequirement, the first bold question in the ‘Enhancing theAppearance’ section of the Checklist asks:

1.1 Does the external appearance of the site present apositive image of the industry?

To determine how the site has achieved or exceeded therequired standard, there is a non-bold question whichasks:

1.5 What actions are taken to keep the perimeter and surrounding areas clean, tidy and free of litter, mud and dust?

Monitors will use their discretion when assessingwhether questions or prompts are relevant. Where theyare not, they will not be considered when assessingperformance or awarding a score. Monitors will decidewhether a question has been adequately addressedtaking into account the size, type and location of thesite, as well as the context of the project. Credit will notbe given for activities that are planned but have yet tobe carried out.


Site scoring explained

Each section of the Checklist is scored out of 10 points,with a score of 5 indicating compliance.

Questions highlighted in bold on the Checklist must besatisfactorily addressed in order for the site to achievecompliance and this indicates that a site has reached astandard beyond statutory requirements. Sites are notonly assessed for compliance, but also to identifymeasures taken which are above and beyond these

requirements, and addressing the non-boldedquestions on the Checklist may result in a higher score.

The score awarded reflects the Monitor’s opinion on how the site is performing based on what they see at the time of the visit and their discussion withthe site manager.

In any one section, a project’s performance is assessedusing the following performance descriptors.

A letter highlighting the gross failure(s) will be sent with a request for a meeting at thecompany's office to discuss the issue(s) detailed in the Monitor’s report. A further site visitwill be required so that the Monitor can establish that compliance has been achieved.Failure to address the issue(s) may result in the site’s removal from the Scheme.

A letter highlighting the failure(s) will be sent with a request for the site to address theissue(s) detailed in the Monitor’s report. A further visit will then be required so that theMonitor can establish that compliance has been achieved. Failure to address the issue(s)may result in the site’s removal from the Scheme.

A letter highlighting the major non-compliance(s) will be sent with a request for the site toaddress the issue(s) detailed in the Monitor’s report. A Monitor revisit will be arranged orevidence will be required to establish that the non-compliant issue(s) has been addressed.

A letter highlighting the minor non-compliance(s) will be sent with a request for the site toaddress the issue(s) detailed in the Monitor’s report.

The site has satisfactorily addressed all bold items on the Monitors’ Checklist whichdemonstrates that they are adhering to the minimum requirements of the Scheme’s Code.

The site has satisfactorily addressed all bold items on the Monitors’ Checklist and has alsoundertaken additional measures to address some of the non-bolded questionsdemonstrating that they are performing to a good standard beyond the minimumrequirements of the Scheme’s Code.

The site is performing well above the minimum requirements of the Scheme’s Code, andhas undertaken a number of additional measures to address most of the non-boldedquestions on the Checklist demonstrating that they are performing to a very goodstandard with a thorough commitment to the Scheme’s Code.

The site has undertaken a significant number of additional measures to address allapplicable non-bolded questions on the Checklist demonstrating that they areperforming to an excellent standard and showing a real commitment to improving theimage of construction.

The site is at the forefront of industry best practice demonstrating the very highest level ofachievement far above the minimum standards required by the Scheme’s Code and hasaddressed all questions on the Checklist to the highest standards.

The site, beyond being exceptional, has introduced innovative practices or thinking thatgoes far beyond the expectations of the Scheme and, as such, is considered to beadvancing the standards by which the image of the industry is judged.

While an innovative activity is required to achieve a score of 10 in any section, such activities will be recorded regardless of score. When recorded on a visitwhere a score of 10 has not been achieved, the activity may count towards achieving a 10 score on subsequent visits. An innovative activity will only countonce towards a 10 score unless it is further developed and improved.

Gross failure 1

Failure 2

Major non-compliance

3

Minor non-compliance

4

Compliance 5

Good 6

Very good 7

Excellent 8

Exceptional 9

Innovative 10

ScoreDescriptor Explanation of score descriptor



Any site registering with the Scheme must comply with the basic expectations laid out by the Code ofConsiderate Practice.

If a registered site is failing to meet these expectationsafter the first visit, the site will be written to,highlighting the issue(s) of non-compliance and furtheraction may be taken depending on the nature andseverity of the issue(s) highlighted.

If the site continues to be non-compliant, a decisionwill be made as to whether to allow the site tocontinue its registration with the Scheme. Where aregistration is revoked, a letter will be issuedexplaining the reason for the decision and informingthe site to remove all evidence of registration. In thiscase, no refund will be given.

Disciplinary procedure

Certificate of ComplianceSites will receive a Certificate ofCompliance after the site visit if theyscore 5 or more points in each of the five sections of theMonitor's Site Report. If a site hasbeen monitored more than once,

the Certificate will be awarded based on the results of the final visit.

This Certificate indicates a level of consideration,beyond statutory requirements, to the neighbour, theworkforce and the environment.

Certificate of Performance Beyond ComplianceSites will receive a Certificate ofPerformance Beyond Complianceafter the site visit if they score 7 ormore points in each of the fivesections of the Monitor's Site Report. If

a site has been monitored more than once, the Certificatewill be awarded based on the results of the final visit.

This Certificate indicates a higher level of consideration,beyond statutory requirements, to the neighbour, theworkforce and the environment.

Site certification

Annual National Site Awards

The Considerate Constructors Scheme's National Site Awards are given to only the highest performingregistered sites. The awards recognise those whohave demonstrated exceptional levels ofconsideration against the Scheme’s Code ofConsiderate Practice.

Any registered site is eligible to win a National SiteAward, providing that the site, or registered phase of it, has completed. An independent panel reviewsall eligible sites and decides whether a site hasreached the standard required to win a National SiteAward and what level of award it should receive. Thewinning sites are split into three categories - Gold,Silver and Bronze - with one site also selected fromone of the Gold Award winners as the UK’s Most Considerate Site.

The selection is based on the points given by theScheme’s Monitor, as verified against the nationalmarking averages. Other points taken intoconsideration include the manner in which anycomplaints have been handled by the site.


Presentations and training

Introduction to the Scheme 1 hour £250 + VATIntroductory overview presentation about the Considerate Constructors Scheme and its expectations.

Seminar: ‘Improving the Image of Construction’ 2 hours £90 + VATFor those unfamiliar with Site Registration and gives a general introduction per personand an understanding of its basic requirements.

Workshop: ‘Performing Beyond Requirements’ 3 hours £125 + VAT For those who already have a good understanding of Site Registration. per personIt explains how to perform beyond the basic requirements and gives examples of what sites have done to win National Site Awards.

All day combined Seminar & Workshop £215 + VAT A morning Seminar followed by an afternoon Workshop, including per persona buffet lunch.

Private Seminar 2 hours £1000 + VAT A Seminar presented to a group at a contractor’s chosen location (venue not provided by CCS).

Private Workshop 3 hours £1250 + VAT A Workshop presented to a group at a contractor’s chosen location(venue not provided by CCS).

Continuing Professional Development Attendance at a Seminar and/or Workshop includes a ContinuingProfessional Development (CPD) certificate which will be issued after the event. A Seminar includes a 2 hour CPD certificate and a Workshopincludes a 3 hour CPD certificate.

To book a presentation or training event, please contact the Scheme on0800 783 1423 or email [email protected]

Advisory Visit to Site £250 + VAT A visit to a site by a Scheme Monitor to advise on how the site might improve its score.

New Contractor Advisory Visit £50 + VAT For contractors who have registered their first site with the Scheme.A brief presentation outlining the aims and expectations of the Scheme.

Attending/speaking/presenting at other events £250 + VAT If you would like to invite a Monitor to attend an event or an occasion which is not listed above, please contact the Scheme to discuss your requirements.


Encouraging your supply chain to sign up toCompany Registration can be useful in helping yoursite meet overall compliance with the Code.

Company Registration allows any company working in the construction industry to sign up to the Considerate Constructors Scheme and enjoy the benefits of registration.

Company Registration covers the following:

• For companies with an annual turnover up to£3.5m, the fee covers all sites that the companyworks on or manages.

• For companies with an annual turnover greaterthan £3.5m, the fee covers working on any siteunder a main contractor, and all sites where thecompany is the main contractor and the duration isless than six weeks.

For more information onCompany Registration, pleasevisit the Scheme’s websitewww.ccscheme.org.uk

Company Registration

Industry mascot Ivor Goodsite is a costumedcharacter developed by the Considerate ConstructorsScheme and used by construction companies toengage with a younger audience to encourage safetyon and around construction sites and to promote allthat is positive about the UK construction industry.

Ivor Goodsite regularly attends events nationwide topromote the message of construction site safety to ayoung audience. Previous events include: safety talksat schools; construction site tours; festivals; carnivals; and charity events. The Ivor Goodsitecostume can be hired from the Scheme, along withadditional Ivor products which can be purchased for use at the event.

If you would like to hire Ivor for any of your events, or for more information, please [email protected], call 0800 783 1423 or visit his website www.ivorgoodsite.org.uk

Ivor Goodsite

I have nothing but praise and admiration for theConsiderate Constructors Scheme and the way it isadding value to the businesses that register andwish to make a long-lasting contribution towardsimproving our image.

By displaying and promoting my registration with the Scheme, I have experienced financial gain that far surpasses any tenders coming fromprequalification organisations.

Brian Power, Brian Power Building Ltd

Registration was simple and the office visit helpedto explain to staff what was expected; our approachhas since developed with every site and every visit,and the scores achieved are a matter of great pride.Participation in the Scheme has become anecessary accreditation in securing places on costand quality tender lists.

Steve Tucker, Morganstone Ltd

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Considerate Constructors SchemePO Box 75WareHertfordshireSG12 0YX

Telephone 01920 485959Fax 01920 485958Freephone 0800 783 1423

[email protected]


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