connie collins resume 2016
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Connie Collins
15818 North 63rd Drive, Glendale, AZ 85306
Work: 623-643-5429: [email protected]
Objective
Dedicated manager and effective leader seeking a higher role in which I can apply my proven strategic thoughts and analytic sills to successfully cut costs, streamline operations, and increase productivity.
Strengths
Strategic planningImproving cost efficienciesAnalyticalProcess improvement strategiesOrganizedStaff retentionStrong team & relationship buildingSelf-motivatedProductivity improvement specialistWork independently Troubleshooting and problem solvingDedicatedExperience
Team Leader Discover It
July 2014 to CurrentAttract, hire, and retain employees to produce high resultsEstablish personalized development plans for employees to strengthen results and promote movementAnalyze reporting to identify trends for potential call reductionCoach employees for improved performance through the use of encouragement, recognition, and feedbackMaintain strong communication network with business partners and field operation staffTeam Leader Consumer Lending & Banking
July 2011 to June 2014Team Leader Marketing
July 2009 to June 2011Team Leader Call Escalation
May 2007 to June 2009Team Leader Discover Products
November 2000 to April 2007Team Leader Engage
September 1999 to October 2000Team Coach Engage
February 1998 to August 1999Account Manager
January 1996 to January 1998
Accomplishments:EOS Top Team Result in Phoenix Center2012 Consumer Lending & Banking Operations Lone Peak Award2007, 2009, & 2010 Performance Achievement Awards8 Excellence Awards and 2002 Pinnacle of Excellence Award
Education:Cactus High School 1991 Glendale, AZ
Associate of Arts 1995Glendale Community College -Glendale, AZ
BBA: Business 2000University of Phoenix Phoenix, AZ
MBA: Business 2013Western International University Phoenix, AZ