Connecting to the Future - Keynote

I come from a place: Beddau

And now live here.

I mean here.

6 miles from Sydney; 1000 from care…

Prepared a strategy for here…..Coffs: Centre of the digital universe?

In all these places I have pondered

- how they work- how they flourish- how they decline and - how they may be re-vitalised or even born

- what drives its economy?

- who runs the place?

- is there a momentum behind which we can get/shape?

- is it bust/good money after bad?

- places with houses/no job/jobs no houses

- 47

Wearing my urban regeneration hat;I tend to ask of a place

And here …..Cornwall

Cornwall transformed by HSBB

Cornwall – transformed with HSBB- Recovered GDP

- Population growth

This is a bust place – no legacy left by mining

- Reducing tyranny of distance?- Abolishes advantages of geography?- Strengthening regional areas?- Diversifying economy- Virtual clustering

...lets remind ourselves why

HSBB as a legacy?

- HSBB not just NBN- competitive advantage?- speeds-what for?- demand gap- fibre and mobile complementary- bandwidth - Youtube, Health- resilience but most uses below 20 mbps though 100 is

new international entry point- Korea

Digital not just HSBB

- For nation: 10% →1%- For SMEs: 2.6 → 1- For people: $1,200

Digital Economic Benefits

• Plays to decentralisation of economy

• knowledge workers don’t need factories

• environment/ home/ travel to work/ coffee/ universities/ suburbs not centres?/

HSBB and places

For Individuals

- financial savings & greater consumer choice- more opportunities to stay in touch & form part of

online communities- improved access to health & well being

information- more support for independent living - more involvement in civic & democratic activity- more opportunities for learning & developing

social capital- greater employment opportunities (ref)

Impact on economies

- 3-4%GDP- 75% from non ICT companies- Real increase in per capita GDP of $500 over last 15

years- Industrial revolution took 50 years- If internet consumption and expenditure were sector

+bigger than energy and agriculture combined- 2 billion connected to internet- Business models/David Jones/Westfield

Impact on performance

- Triggers significant increase in performance in business at all levels particularly SMEs

- those using web technologies grew more than twice as fast as those with minimal presence

- export 2X and create 2X jobs

- repeat 75% value of internet captured by traditional industries

SMEs

- Biggest beneficiaries- least time- show and tell- SMEs not leveraging ICTs as much as bigger cost but

find increased revenue- lower costs- higher productivity and net job creation- SMEs that spend more than 30% of budget on web

technologies grow revenue 9x SMEs spending less than 10%

Role of Government

- Big role pushing usage- Catalyst- creating right business environment- pushing usage- individuals and businesses- SK and Sweden have programs to teach capabilities to

businesses with fewer than ten staff- government digitisation of itself- ten million program and broadband ready buildings certs- creating demand through digitisation

Digital Inclusion

- Only 70% online

- especially in rural areas

- Elderly, indigenous, young, workless, remote

Digital not just HSBB

• HSBB not just BN/competitive advantage?• speeds-what for?• demand gap• fibre and mobile complementary• Bandwidth/ Youtube/ Health• resilience but most uses below 20

mbps/though 100 is new international entry point/Korea

- networked society- digital economy- egovernment- edemocracy- Government 2.0- Smart places, intelligent communities- regional economies

HSBB as new catalyst

Impact of HSBB

On service delivery- Health, economy, education- Public service transformation at heart- About business model transformation

Public services & high speed broadband in the web/gov 2.0 era

- personalisation of public services

- co-production and re-design of public services

- reducing the cost of government, in particular through joining up public service delivery within and across organisations

From eGov

- more efficient and effective- government ‘as is’

… to weGov- create a new one- people powered public services redefining

the role of government the big debate

This is a journey…

- to co-produced government- personalised government- making public services 2.0 happen

trending topics: the nextnext wave

- meshing the best of web 1.0 with web 2.0 from transactions to conversations and relationships

- less (government delivery) is more – work with trusted (often micro) third parties as public service partners

- making mass insight meaningful – turning ideas into action

- collaborative customer service & crowdsourced citizen action

trending topics: the next wave

- customisation, personalised services & social data

- public service design & the citizen-centred state mainstreams

- online meets offline: augmenting reality & ending exclusion

- geo-everything- mobile matters

hyper-activeactive local communities- explosion of web based tools to enable citizens to report issues- less co-production, rather more effective customer services &

more efficient reporting for government itself to resolve

All personal data and government transactions on one site

Sharing information across the public sector

Making public services 2.0 happenhappen

the big 3 for government leaders

1. lay the foundationsdigital inclusion, open data, IT infrastructure, technology

2. foster culture changeinside and outside of government, ‘be the web’, leadership, role modelling

3. catalyse and nurture innovationcompetitions, changing models of procurement

Why we produced the strategy

- the benefits are not automatic- we need to organise to maximise benefit

At a local government level Leading by example- digital services- as advocate- as entrepreneur/builder/ISP- as convenor- area promoter- as business support- as partner with university- digital inclusion- open gov./ e-democracy